Training & Development

Career Training Opportunities from Epperson Service Experts Heating & Air Conditioning in Hilton Head IslandCareer Training Opportunities from Epperson Service Experts Heating & Air Conditioning in Hilton Head Island

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week course focused on technical and sales to better position the RSC for success in their region.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week program focused on technical and sales to better position the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and day-to-day sales management.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training in spring and fall
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Ongoing NATE certification and specialty classes on demand

Service Experts Heating and Air Conditioning is investing in additional training through the roll out of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical staff.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to give support, resources, and framework for operating a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, participate in outbound calling with a one (1) day class. In this course we cover HVAC basics, what makes people invest, calling procedures, scripts, customer purchase signs, and mastering customer grievances.

Dispatcher

  • No formal training offered. As needed training provided by the General Manager and relevant staff in the office.

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week course focused on technical and sales to better position the RSC for success in their region.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week program focused on technical and sales to better position the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and day-to-day sales management.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training in spring and fall
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Ongoing NATE certification and specialty classes on demand

Service Experts Heating and Air Conditioning is investing in additional training through the roll out of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical staff.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to give support, resources, and framework for operating a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, participate in outbound calling with a one (1) day class. In this course we cover HVAC basics, what makes people invest, calling procedures, scripts, customer purchase signs, and mastering customer grievances.

Dispatcher

  • No formal training offered. As needed training provided by the General Manager and relevant staff in the office.
Epperson Service Experts Heating & Air Conditioning
1306 Fording Island Road, Suite 106
Bluffton, South Carolina 29910

Phone: 843-619-3781
Email: epperson@serviceexperts.com
License # M111856