Commonly Available Job Positions at Epperson Service Experts Heating & Air Conditioning in Hilton Head Island Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, steers sales, and provides direction to all staff and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and confirm complete customer satisfaction. The person in the role also recommends products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also performs installation and service on indoor air quality equipment and accessories, as well, and has the qualifications to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, grievances, and billing questions with the highest degree of respect and professionalism to solve customer concerns with a same-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following company radio and pager processes, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also interacts with the customer to ensure the customer is aware of scheduled appointments, reply to questions, and to help resolve concerns. The Dispatcher efficiently plans and routes the most appropriate technicians following established company policies.