How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you have probably heard about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For additional information, visit Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may be having problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to rectify the glitch and get it up and running again.

Indications of this issue include the following:
  • the thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DO NOT DO IT.)

After about 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the component has turned on while charging, turn it off and then turn it back on again, manually restarting the thermostat. Once it has completely restarted, plug it back in to finish charging. After an hour of charging, detach the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more elaborate instructions and information, please go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in reinforcements. Enter us! If Epperson Service Experts Heating & Air Conditioning set up your Nest Thermostat, please feel free to call us at 843-619-3781 or schedule an appointment online. If your Nest Thermostat was not installed by Epperson Service Experts Heating & Air Conditioning, please contact Nest Support here.

Also, do not let this matter scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is truly saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings daily, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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