How to Fix Your Nest Thermostat When it Won’t Respond

If you have a Nest Thermostat you may have read about the recent outages and may be living in fear of being left without heat in the dead of winter. 

We are here to calm your fears! 

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title. 

For more detailed information, go to their Nest Support page. For a more basic overview, keep on reading: 

Nest Thermostats that were updated recently to software version 5.1.3 or later may be having problems, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to resolve the issue and get it up and running again. 

Indications of this glitch include the following: 

  • The thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi 
  • The thermostat notifies you that the battery is low and it needs to turn off 
  • The thermostat’s animated features are slower than usual 
  • The thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display won’t light up and unresponsive (you may also see a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling unit(s) 

If your Nest Thermostat is turned on but you can’t control it or it’s acting sluggish, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer. 

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if they say don’t do it, DO NOT DO IT.) 

After roughly 10 minutes of charging, disconnect the Nest Thermostat from the USB cord. If the component has turned on while plugged in, shut it down and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to finish charging. After another hour of charging, detach the Nest Thermostat and restore it to its base. 

You should be ready to rock at this point, but  if you’re done with Nest and want to change your thermostat, you can read our comparison of common thermostats.  

If you have tried both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in some experts. Enter us! If Stallion Heating and Air Conditioning put in your Nest Thermostat, please feel free to call us at 215-259-5850 or schedule an appointment online. 

And if you have another issue, such as a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Stallion Heating and Air Conditioning as one of Philadelphia‘s premier furnace experts to fix your hvac.  

Additionally, do not let this issue scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings daily, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.