When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many individuals start their search for an air conditioner repair company on the internet. While you’re there, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are useful when hunting for an AC repair company. Learn which companies the people you trust have employed for HVAC repair in the past and whether they had a positive experience. This firsthand information and the ability to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Ask if your street address is included in the company’s service area. If not, ask if if they’re willing to come to you for an added cost. Carefully weigh your local companies before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inopportune times. Choosing a company that provides emergency services is crucial if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to excellent craftsmanship and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company abides by industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service very likely has the experience necessary to handle challenging problems. Determine how long the company has been in business. Then, ask a tech whether they have previously worked on the problem you need repaired. This kind of experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you find a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to their work. The most trusted companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and offer warranties for your peace of mind. Such coverage displays quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC professional doesn’t have to be challenging. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to impede your comfort, contact a Service Experts office near you and schedule professional AC repair services in Hilton Head Island.