How Do I Choose the Right AC Repair Company in Hilton Head Island?
When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the very best AC repair services in the U.S., how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel comfortable with the service provider you select.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioning repair company on the web. While you’re there, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when looking for an AC repair company. Figure out which companies the people closest to you have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the opportunity to ask specific questions can help you make an educated decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may clearly be the best, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Inquire if your street address is included in the company’s service area. If not, find out if they’re able to come to you for an extra charge. Thoroughly weigh your local alternatives before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most undesirable times. Choosing a company that delivers emergency services is vital if you need timely, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on excellent craftsmanship and professionalism. Look for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service very likely has the experience necessary to handle complex problems. See how many years the company has been in existence. Then, ask a tech whether they have previously tackled the problem you need fixed. This kind of experience is vital to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trusted companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and offer warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services.