Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh community who told our team about a special project he was working on for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She is dependent on a wheelchair to get from one point to another and her residence was not wheelchair accessible, due in large part to the size of the wheelchair. When Jimmy learned about the problem, he wanted to remodel the Tracy family’s residence to make it completely wheel-chair accessible. However, due to the age of the home, remodeling was going to be a bigger job than he first thought. Not yet defeated, Jimmy opted to try converting the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy started contacting local home service groups, including electricians, building supply companies, and plumbers and they all said they would be honored to help and contribute services and supplies. He called Service Experts of Raleigh for the heating and AC part of Kyla’s new living area. Our Service Experts residential sales consultants went to the house to ask more about the remodel and were in awe of how intelligent and sweet Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and AC systems for his daughter’s new apartment, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s a bill that said:

“We’re honored to present you with a total heating and AC system at not cost as long as we can all get hugs.”

The staff at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. The Tracy family is working to purchase a wheel-chair friendly van to better transport Kyla and her wheelchair. To find out more or to donate to the Tracy’s van, please visit their GoFundMe account.

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