When you are looking for heating, air conditioning or plumbing services from Epperson Service Experts, you will pay a trip charge and a diagnostic fee individually. A number of companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we believe we can offer greater value by keeping them separate.
What Exactly Is a Trip Charge?
A trip charge covers the cost for a licensed plumber or HVAC technician to stop by your home. Often called a service call fee, this payment is the standard rate for delivering our technicians, equipment and expertise to your doorstep. If you'd like to avoid trip charges in the future, you can consider joining one of our membership programs.
What Is a Diagnostic Fee?
The diagnostic fee pays for the services required to find the root of a problem. In plumbing, this could consist of scoping. For HVAC repairs, it could involve taking a look at the inside of your system. If you decide to use Epperson Service Experts for any repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you choose not to.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
In most cases, a trip fee covers sending the plumber or HVAC technician to your residence, while the diagnostic fee encompasses all the work related to assessing the problem and coming up with a plan for repairs. If you pay for repairs, you shouldn't notice the diagnostic fee since it'll be included with the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Separated?
Some other plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we prefer two distinct fees. This helps us to price our services in the fairest available manner.