What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will handle the trip charge and a diagnostic fee separately. A number of companies you’ve hired in the past most likely combined the trip charge and diagnostic fee, but we think we can provide you with better value by separating the two. 

What’s a Trip Charge? 

A trip charge includes the cost for a certified plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this payment is the base rate for delivering our technicians, equipment and expertise to your doorstep. If you want to avoid trip charges in the future, you can consider joining one of our membership plans

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services required to locate the source of a problem. With plumbing, this may include scoping. In HVAC repairs, it may involve examining the inside of your system. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee would be rolled into the repair bill. That said, you will be charged for the diagnostic services alone if you choose not to. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In general, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work related to assessing the problem and coming up with a plan for repairs. If you are paying for repairs, you shouldn’t notice the diagnostic fee since it’ll be included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Other plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we have two individual fees. This enables us to price our services in the fairest achievable manner.