What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your air conditioner needs repair at your Hilton Head Island home and you don’t know what that entails. It’s nerve-wracking enough to allow an AC repairman into your home, but then to not know what exactly they’re going to do can add even more unnecessary stress. But fear not! Epperson Service Experts Heating & Air Conditioning is here to update you on the general air conditioning repair process so you’ll be informed when an expert A/C system service technician needs to come out to your house.

It Starts Simple

When the technician arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound ridiculous, but they need to check it to confirm that it’s not simply a thermostat settings issue. The repairman will confirm the thermostat is set to cool and then lower the temperature to see if that will trigger the air conditioning system. A faulty or incorrectly connected wire could be the culprit that’s standing in the way of you and a comfortable home.

If this doesn’t resolve the trouble, the technician may need to look at your circuit breaker box. They might set the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty

The repairman will then likely request to see the A/C. Similar to a doctor, the service tech will start their trial and error discovery process. There are several variables that could be the reason for an air conditioner that isn’t running properly, and it’s up the repairman to inspect all the possible sources starting from the most usual issues to the least. The diagnostic process could take anywhere from five minutes to an hour, possibly longer.

During the air conditioning diagnosis, they will likely check the air filter to make sure it’s not obstructed or needs to be replaced. They will check the air conditioner’s refrigerant levels, verify the air condenser fan is turning properly, make sure that the size of your air conditioning system is correct for the size of your house, and inspect the safety controls, wiring, and electronics.

Have answers, will fix

Once the air conditioning repairman has found the issue, they should explain all your options to you. The conversation will usually start with the technician explaining what the issue is, what part (if any) failed, how or why it died, and how that part makes your A/C system operate.

The service tech will then go into your choices, which will involve swapping out the part and fixing the issue, but may also include upgrading parts of the AC system, the A/C system itself, or your whole heating and cooling system. In certain cases, it may make more sense to purchase a whole new HVAC system, especially if the A/C system is past its prime, or likely to break down again and end up with you spending more on A/C system repairs in the end. The technician will discuss how much time, effort, and cost it will take to rectify the issue.

The repairman might now explain what could have avoided the problem or part failure and how to keep a future issue. This usually includes proactive maintenance, which not only helps prevent an air conditioning breakdown, but in most cases also keeps your air conditioning warranty valid. Most expert air conditioning repair businesses will offer a yearly maintenance plan so you don’t have to worry about making future HVAC tune-up appointments for your systems.

Lastly, they will go over the process for repairing the failed part or fixing the problem. If you choose that air conditioning repair is better for you than buying an upgraded A/C system, the repairman will order any parts necessary and schedule your follow-up appointment to fix the AC. Or, if the necessary part is already available on their vehicle, they will move forward with the air conditioning repair work with your consent.

Always know that throughout Hilton Head Island your HVAC equipment is in good hands with Epperson Service Experts Heating & Air Conditioning. Our repairmen are NATE-certified and have undergone extensive background checks so you can feel comfortable with the men and women we send into your home. If you ever think of any questions about your air conditioning system or what to expect with your A/C system repair, give us a call day or night at 843-619-3781 and we’ll be happy to walk you through the process.

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