Heat Pump Repair in Hilton Head Island That Includes a 100% Satisfaction Guarantee*

Having issues getting your heat pump to run like it should? Don’t fret. The ACE-certified, neighborhood Experts at Epperson Service Experts offer some of the most trusted heat pump repair service in the area.

At Epperson Service Experts, we’re dedicated to outstanding customer service no matter what heat pump issue you’re facing. Our work includes our 100% Satisfaction Guarantee.*

Get Fast Emergency Heat Pump Repair with Our Memberships

A lack of system maintenance could be expensive. On average, an inefficient heat pump could eat up to 10 to 25 percent more energy, based on findings from the U.S. Department of Energy. Your heat pump may also be more likely to become damaged or fail prematurely.

Troubleshooting Your Heat Pump Issue

Heat pump not running right? See our list of common problems below.

  • No Heat. Make sure your thermostat is set to “on” and “heat.” A circuit breaker may have flipped, but in some cases it’s because the thermostat itself doesn’t work with heat pumps.
  • Insufficient heat. Poorly-maintained air filters, fan and coils could reduce airflow and damage the system. Exchange the air filter each month, keep the coils and fan clean, and clear away yard debris you find nearby. Your system could also be dealing with clogged ductwork, malfunctioning valves or poor refrigeration flow.
  • Cold air instead of heat. The air from your heat pump usually isn’t as warm as a forced air furnace. But if the air still seems too cold, set the thermostat to emergency heat and at least 5 degrees higher than the inside temperature. If warm air is still the result, there might be something wrong with the outdoor unit. Cold air means there’s probably a problem with the thermostat or air handler. The system might even have gone into defrost mode to avoid freezing. If you see frost or ice sitting on the outdoor coil, the system could have a broken defroster timer or control module, or the refrigerant may be running low.
  • Heat pump starts and stops often. Swap out your system’s air filter and then monitor your thermostat, as it might have to be recalibrated or it requires new batteries. When it’s cold and the heat pump is running constantly, your thermostat could be set incorrectly. Additionally, some models of heat pumps may struggle to work efficiently around 25 to 30 degrees Fahrenheit.
  • Rattling, grinding or squealing sounds. If you hear a rattling sound, you may need to tighten the cover panels. But if you’ve heard noises you’d describe as scraping, grinding, squeaking or squealing, shut the system off and get in touch with Epperson Service Experts. Those noises may point to a serious problem.

From big repairs to small fixes, Epperson Service Experts is ready to assist you. Once we have your heat pump running again, think about enrolling in a routine maintenance membership plan. Annual service can help you minimize expensive repairs while also increasing your system’s energy efficiency.

Frequently Asked Questions

  • Many customers pay between $250 and $600 for a heat pump repair, but this depends on what the problem is when the HVAC technician arrives to determine the issue.

  • Heat pumps have a slightly shorter life span than furnaces do as they’re used year-round, but with adequate maintenance, many heat pump systems last about 10-15 years.

  • A trip charge is the cost associated with the time and travel for a Service Experts team member visiting your home. Look at our offers for printable discounts for your future heat pump repair.

  • Yes. Our Experts are just a short trip away to assist with a heat pump repair or replacement during an emergency.

Our Cooling Savings

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$50 OFF HVAC Tune-up Special

There’s no reason to skip your seasonal maintenance that saves energy and helps ensure your air conditioner and heater will work reliably all season long.

  • Regularly $129, now only $79
  • Save up to 30% on energy bills
  • Written Expert Service Guarantee

Free Fault Locate Fee with Any Paid Repair

  • Valid 24/7/365 weekends and holidays
  • Written 100% Expert Service Guarantee
  • Save on HVAC Expenses with the Advantage Program™

    Keeping your HVAC equipment in optimal condition just got much simpler.

    With the Advantage Program™, you’ll get regularly scheduled service created to improve every aspect of your home comfort.

    Other perks include:

    • Guaranteed priority service and installation
    • 100% parts AND labor coverage**
    • Regularly scheduled preventative maintenance
    • Replacement air filters
    • And much more
  • Financing Options to Meet Your Needs

    Our HVAC financing is quick, trustworthy and confidential. Prequalify today by submitting an online application.

    Questions about financing?

    Reach us at 843-619-3781 and let us walk you through your options.

Not Sure What You’re Looking for?

Heat Pump Maintenance

A well-maintained heat pump provides higher efficiency and true peace of mind. Request Expert assistance with heat pump maintenance.

Heat Pump Installation

Stress-free heat pump installation reduces the risk of a new heat pump breaking down. Give us a call for professional installation.


The compact design of a mini-split heat pump is great for smaller homes, apartments and more. Our Expert installers can help you find the right mini-split.

Membership Plans

Maintenance memberships keep your heat pump in great shape. Find your right membership.

**For HVAC Service Memberships, certain warranty exclusions and limitations apply. See your signed agreement for full terms and conditions. For the Advantage Program™, please see your signed Advantage Program Agreement for full details and exclusions. Lease with approved credit; visit ServiceExperts.com for details.

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