Reviews

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721 Total Reviews
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"Thorough, knowledgable and personable"
"They always do an excellent job,,,,"
"John has taken care of my house for 8years.He is always up beat and does a great job. You should be proud of his work I am. Renny Hoyle"
"John explained all the services he was performing and provided helpful information about our system. He was very professional and I would like to have him as our designa..."
"He always does a very professional job. Explains everything. "
"John and Chris came out after hours for an emergency from Irma. They were very polite. Sincere and thoughrouh. "
"quick response, on time, effective"
"Zac was communicative and polite!"
"I contacted Epperson over the weekend and their service technician was at my house at 8:00 Monday morning. "
"efficiency, courteous, "
"Outstanding Service! Thank you."
"Lewis was very accommodating and got back to me with the information I needed in a very timely manner."
"Super service! Accurate and honest assessment. Thank You! It is wonderful to have outstanding service available!"
"2 technicians arrived and worked restore my AC service and perform seasonal service."
"John has been our ONLY choice for a service technician for more than a decade because of his skill & judgment about our needs-he has GREAT customer service interaction"
"John is always thorough and easy to work with. We have great confidence in his work."
"Primarily because of the Technician John. He is knowledgeable, thorough in his servicing, explains any problems he encounters and is helpful and friendly."
"John is a very competent serviceman and is great with the customers."
"I'm always super satisfied with my Epperson service. John is the very best. He feels like Family ??"
"Bobby is polite,courteous and knowledgeable."
"The ac unit is defective. A part actually has to be ordered for the brand new unit to run properly. Apparently this unit missed the recall from Lennox."
"Friendly service, neat & clean, prompt, called ahead!"
"John was very knowledge, thoughtful and respectful. A pleasure to have him as our service tech."
"knowledgeable and personable and cleans up after his work is finished"
"Well versed, knowledgeable "
"Due to prior concerns about SE service company was smart to provide a senior tech, Jeffery Arnold, to communicate and assist as needed. Wesley, the working tech, was ver..."
"My outside unit is dripping something and this is not usual."
"Service Tech was John Mattes -- serviced my HVAC's many times. The Lennox 5 Ton Unit I have has been quite a problem. I've been a longtime Loyal Customer of Service Exp..."
"Great work and very curious "
"John always does superior work, which is why I always ask for him."
"Very informative ----excellent service"
"Good people"
"Excellent service. Polite and knowledgeable technician"
"John always dose a great job, and is always respectful of us and our property."
"John was very knowledgeable about his job. He was able to get our unit up and running within a reasonable amount of time. Has the previous tech had his knowledge we wou..."
"John cares. John listens. John explains."
"Technician arrived for service in a reasonable period of time. Technician was very knowledgeable, pleasant and respectful of my home and furnishings."
"Service Technicians were excellent. Coordination with Customer Service Center was POOR"
"Took the time to check out everything"
"John Mattes serviced my equipment -- has replaced 7 (Seven) Mother Boards in my 1st Floor Unit -- that is 7 years young. 2 were replaced in 1 year??? Many other problem..."
"John always goes above and beyond when he is at my house. He does not cut corners, or hurry what needs to be done. His customer service skill set is excellent."
"never notified me. At the rescheduled date, the technician who arrived was not the one I had requested. I must say, however, the technician, Jeff, who arrived, did an ..."
"Always does a good job"
"He suggested how the fence around the unit should be modified"
"Courteous and knowledgeable technicians. Technician came with technician in training. Both were very helpful, friendly and professional."
"on time and efficient"
"Quick response and professional service provided by Will the technician"
"Problem fixed. John was very pleasant."
"Too many to list - courteous - extremely knowledgeable - efficient - never a question he cannot address & solve for us - "
"Thoroughly inspected the system and applied appropriate preventative maintenance. Very friendly."
"Very professional and knowledgable"
"professional, competent"
"Prompt, professional, courteous service. Trust their expert diagnosis and plan to repair/replace our system."
"We the first technician cleaned the drain line something clogged the drain. Equipment filled with moisture. Pan was full of water. Ceiling below had water leaking through..."
"sales and technicians were excellent"
"I can always count on Bobby to do a thorough evaluation and recommend only needed additional services"
"The technician was very thorough and helpful and provided useful tips"
"Very thorough and pleasant "
"Your tect,Bobby was very helpful and easy to work with.He got my service back on right away."
"Will only have Bobby. He has the equipment he needs and does the job in the first visit. He tells us what we need when appropriate. He is the best tech you have"
"Jeff did an excellent job communicating and explaining what he was doing and what we may need in the future."
"John is very professional, courteous, smart"
"Very professional."
"John always does excellent work for us ...We never have any concerns with our A/C..."
"Bobby has been to the house several times and really knows what he's doing."
"Bobby is a great tech. When we are able to move we will request him to service our account "
"Because the tech appeared to have a very good knowledge about what was going on with the system he was correct and fixed it quickly and efficiently world class customer s..."
"First Technician did not show or call for appointment 1000-1200 however the service provided by John was so exceptional that I rated the service a 9"
" Consistent service"
"John is courteous, conscientious, professional as well as friendly. He is thorough in his inspection and explains to the homeowner what is or is not a problem. Service ..."
"Nothing is perfect."
"Nice fellow Explained all well"
"Gordon was here on a holiday at 7 pm. Complete the repair in a timely manner and even told us how to maintain the system to prevent it happening in the future "
"John is the best"
"Did not fix problem. tried to sell me a $550.00 repair. I hired another service that repaired my problem for $120.00. Your man charged $220.00 to repair an item that shou..."
"Since the unit was installed, there have been issues. In the coldest and hottest times of the year, it will stop working. That has happened twice in the last 2 weeks, al..."
"He was on time, very clear in what was wrong and finished up quickly."
"Has requested John for almost 20years and he always does an excellent job. "
"John is always professional, courteous, and willing to answer any questions in an easy to understand manner. He is always cheerful and pleasant."
"Great service with special knowledge"
"Waiting for scheduling of ceiling repair due to leak."
"Called to schedule a couple months ahead, but I was told my usual tech (of 15 years?!) was booked out for months and someone else would come. I was disappointed but was..."
"Service great. Technician great. Problem not resolved."
"Bobby was very personable and did little extras, such as cleaning out leaves in the air conditioning units and alerting me that one of our filters had been severely damag..."
"Work was excellent but not thrilled about a fee. Warranty should have covered some or all work done. "
"Great service. Technician explained the service that was provided."
"John was very professional and informational about what was wrong with the system and what was required before doing the work"
"John knows his job."
"Great tech - will ask for Bobby in future."
"Because of John. However, sending a sales consultant to make a pitch for a new system because we called to have a potential problem checked out was SLEEZEY, If it was d..."
"very through "
"He was more through than previous ones"
"Knowledgeable and intent on correcting our equipment wit replaced evaporator"
"John always tells us what is going on with our HVAC system."
"Our AC wasn't working..... John fixed our problem quickly., & patiently explained the cause of the problem & told us how to avoid the problem in the future."
"The team was very thorough & professional. Special mention to Gordon for all of his work."
"Prompt service, future business depends on pricing"
"the tech was knowledgeable "
"John is very thorough and explains what he finds wrong and what can be done to fix the problem."
"john is very knowledgeable, thorough, and responsible"
"This service tech Gordon was great. He is the only tech I would fully trust to work on my system. The tech that came in March didn't clean out our line that is why wate..."
"On time, courteous service. Quality product for a fair price."
"Took care of the problem quickly==No more dripping water--"
"personable and knowledgable"
"John is the best."
"HE WAS VERY PROFESIONAL, KNOWLEDGEABLE AND POLITE"
"Best tech in Hilton Head"
"JOHN & LEWIS RESPONDED TO MY REQUESTFOR AIR HANDLER CHANGES IN IN FLOE AND SYSTEM UPGRADE. INSTALLER HIDLE & ANTHONY DID A GREAT JOB AS WELL"
"LEWIS PROVIDED EXCELLENT SERVICE. RICKY, BRIAN & RALPH PROVIDED EXCELLENT INSTALLATION SERVICE"
"WILL NEED ADJUSTMENTS"
"EXCELENT EMPLOYEES"
"RALPH & RICKY WERE HELPFUL, POLITE, DID A GOOD JOB AND TOOK A LONG TIME"
"LEWIS WAS A PLEASURE TO WORK WITH. MY DOG LIKED HIM TOO."
"SISTER RIVERS TELL ME ABOUT YOUR COMPANY"
"VERY GOOD WORKERS"
"ALL ELEMENTS - BEFORE, DURING AND PAST CHECKS WERE PROVIDED BY POLITE KNOWLEDGABLE PEOPLE"
"Always on time.Always explains what he is doing. Very neat.John is the best technician we have ever had for home.My wife and I have owned a home for over 48 years.John fo..."
"Technician found a problem and solved it"
"John, the serviceman, is just the best. I know when he works on our unit, we are getting the very best possible care. He is one of the main reasons we purchased our air..."
"The technician (Will) arrived when I was told he would, was professional, and thorough. "
"He came, he did his business and he left. We've used you folks for 24 years. and continue to use you. We wouldn't if we weren't happy"
"Service technician very friendly and answered my questions regarding our Lennox system."
"John is always professional, courteous and thorough ... couldn't ask for more. "
"The house is currently a rental. My tenants were unable to be home for the service. So, they left a key for access. The Epperson technician entered the house with no o..."
"The men that installed the equipment did a very good job, but they should have a third person from the start. They had to get the air conditioner and heater through a na..."
"Responded quickly to service call & installed quickly"
"All we worked with were knowledgeable and pleasant"
"The work was quick, as promised. "
"The tech was very friendly and knowledgeable and helped to answer my questions. "
"Technician arrived early after checking to see if that met our schedule. He was professional, friendly and answered all our questions. He gave us a maintenance checklist ..."
"Knowledge and professionalism of the service technician (John)"
"Tech was great"
"I was never told the cost of the repair only that it would be better to replace the Lennox two ton unit with a new one. He made arrangements for the sales person to call..."
"Polite knowledgeable"
"Always on time and shows me the filter before changing"
"We called twice to inform service we had to leave our home at 11:45. We were assured there would be enough time. However, he arrived at 11:25 and rushed through the ins..."
"very professional"
"John is thorough, professional and takes considerable pains to explain exactly what is needed and why."
"Saturday night service -- got us cool again!"
"My appointment day and time were changed without notifying me in advance. Further, I set out filters for each of my 4 units but the tech did not change them out as I had..."
"Service was quick and technician arrived on time"
"promptness, courtesy, manners, very professional"
"Answered all my questions."
"Techs are always polite, informative and professional. When asked a question they always explain their answer."
"He fixed the air handling unit. A large piecce of insulation was hanging down and caused the fan to make a loude noise when it ran. The tech that installed the new filter..."
"Russell was efficient, professional and friendly. He clearly knew his job and checked all A/C units and explained what he was doing when I stopped to observe his work. Ru..."
"straight forward, knowledgeable,excellent interpersonal skills, a please to work with."
"Prompt and explained exactly what he was going to do. He asked questions about our system and if we had any problems. In return if we asked a question he explained what h..."
"Was not there when technician came"
"working with John for years. When saw issue with air conditioner, immediately called office for someone to discuss options. "
"Outstanding service and job."
"You did the 6 month service on May 10, May 16 tenants call..no airconditioning. Your technician checked it out, found emergency overflow full of water, main drain plugge..."
"The guy was great come late to help us get air cooling our house.Found the problem and ordered part.great service."
"On time, friendly and courteous"
"John Mattits is the best technician we have ever ever had!"
"My family has several properties on Hilton Head Island and Epperson services all of them. We have a long-standing relationship with John as our technician of choice and ..."
"service was done well and efficiently"
"John was such a pleasure to deal with someone that is so into what they do and happy with their job and knowledge of equipment."
"Russell was professional, courteous and made me feel that I was in good hands."
"work done quickly with explanations"
"Jeff was pleasant, polite, thorough, willing to answer all my questions. I would like to have him service my HVAC in the future. Please put this request in my file."
"Friendly, efficient, knowledgable, confident"
"100"
"Tech is polite, considerate, and knows how and why systems function as they do. I am an Engineer by trade who has worked over 30 years in the mechanical/hvac industry an..."
"John has been doing my service work for 14 years. He is the best and only one that I use."
"John is definitely the EXPERT Always on time, always well informed and always satisfied with the results."
"John is pleasant, very knowledgeable, and extremely professional. He clearly enjoys his work, and cares about what he does."
"John is every homeowners "dream" technician!!! ALWAYS on time, greets us with a smiling face and a happy attitude! Very efficient in doing all the check-ups to maintain..."
"John is very knowledgeable and helpful and it is nice and easy to deal with him. John is always on time!"
"Answered all my questions in a polite and educated way"
"Epperson scheduled the appointment for the wrong day, didn't show, had to reschedule. Every time someone comes for service they try to sell you something. This time a $3..."
"on time and very professional "
"John is excellent"
"Very easy to talk to and get a hold of."
"courteous staff, reasonable prices, quick service"
"We've had Service Experts for many years & they have continued excellent service. They've always been very helpful."
"very pleasant and knowledgeable"
"John was very thorough and explained everything as he was working. He was there for any possible questions."
"John continues his attention to detail"
"technician seemed to be the most knowledgeable yet"
"I called at 4pm on Friday afternoon when I realized central air system was not cooling the house. Gordon, the technician was at our house within 75 minutes of my call. He..."
"John was on time, cordial, and professional."
"john is always very thorough"
"John was polite, knowledgeable and efficient in diagnosing what was wrong with my unit."
"John was professional, easy to speak with, down to earth and pleasant."
"Technician was superb. He knew what he was doing, was polite and efficient."
"Service was prompt and the A/C and Heating units were both checked and serviced."
"John always does a great job"
"William did a nice job handling our home and rental property"
"William was very professional and courteous"
"John, the technician, throughly checks all the components of the A/C and Heating units. He always informs the customer of the checks being completed and the results of t..."
"John was very prompt. He was very professional."
"Russell was very thorough checking my two covered systems. He explained what he was doing and why. I am happy to keep my three-year-old heat pumps (2) and air handlers ..."
"All questions were answered and valuable suggestions given."
"The tech was very proficient at his job. He came with the correct size filters!!!"
"William Greene did a fine job for us. He arrived when promised and was outstanding and explained his process."
"Tech was courteous and efficient! "
"This is not my account, and you continue to send me emails for the past 4 years. I moved from this address 4 years ago, and despite continuednphone calls to your company..."
"On time, excellent communicator. "
"Excellent technician, very thorough. He performed maintenance that other techs did not do"
"Very professional and helpful!"
"Very professional, courtesy and thorough young man. "
"John is very professional, very knowledgeable and does a great job with a vacuum cleaner."
"Service Experts, on short notice, scheduled a service call to correct problem."
"I didn't get to see the filter he took out. So I didn't really get to see if I really needed to replace the filter or not."
"As I have often said, John is the best tech that has ever come to my home for service. He is friendly, efficient and when he leaves, I know the job was done right. That i..."
"Flexible scheduling and prompt service."
"Would have been a 10, except your tech was sent out with the wrong size filter."
"We feel that John is very thorough and efficient when he performs the 6 month checkup on our two units."
"Jeffrey Arnold is always giving us tips about our system, and takes the time to answer any questions we may have."
"John was prompt for his appointment, extremely courteous, knowledgeable, and generally helpful "
"The agent stayed with us from beginning to end. Very professional, all work was cleaned up. They showed up on time. Great service."
"you've always treated us well."
"You've always treated us well."
"Helpful each time and personable"
"Prompt service, product explanation was excellent, very polite and professional"
"Robert entered into our home in the middle of an exchange between husband and wife, he allayed our fears, sold us the product and delivered on his word! He is an amazing..."
"Efficient service from knowledgeable technician"
"John always explains before hand what he is going to do and after he finishes he takes the time to explain what he found or didn't find. VERY polite and courteous. Makes..."
"There were five different men that I dealt with, and they could not have been nicer."
"Lynn was very personable and did everything he needed to do in a timely manner "
"John is always thorough in his inspection, friendly and courteous AND he took pictures of two holes in our roof. We could have had a lot of damage if he had not alerted ..."
"No one seems to be able to correct the odor problem with our system. "
"Done quickly, was on time, friendly "
"Russell was on time, polite and respectful of our home."
"The technician came did his job provided feedback. He has been here before and is always very good."
"Technician very pleasant, did his job and really didn't involve me until the end of the visit."
"Excellent install"
"John Matits is competent, honest and trustworthy. He is the only one I want to service my HVAC."
"john did a very good job & we were very satisfied with his work habits. why do you combine your technicians & sales rep in the same question. this is the third time I hav..."
"Bobby was the most efficient, professional and thorough serviceman since we began using Epperson two years ago."
"Great job"
"Clean, efficient. Salesman and workers were knowledgeable and helpful."
"Courteous,professional, skilled"
"Arrived early & was proactive and thorough"
"Quick response the day I called"
"John was a most friendly and helpful technician. He answered all our questions taking the time to ensure we understood everything he was doing and recommending for us to..."
"Very happy with sales and installers"
"Lynn took the time and care to see that we received the service that was needed."
"This was a follow up for the work done the previous two days work, The actual diagnostics testing and required work provided in this service call to keep system working..."
"John is efficient and personable."
"Excellent service, knowledgeable, answered questions with professional responses. I would have given a 10 but there was one thing that Epperson needs to continue to info..."
"John is very professional and does a great job."
"On time polite and competent "
"Johnnie is very knowledgeable and efficient, he is on time and comes prepared to work."
"Polite and knowlageable"
"My tech John is Tops. Very knowledgeable n Professional Very courteous n respects property Always wears booties upon entering He is very well liked in this house"
"On time, fast system check, polite technician"
"Tops & Performed by their Top Technician John. I request John everytime and I am willing to wait until they can fit me into his schedule. He is professional and very kno..."
"Very professional and anwered all my questions "
"Very professional,great job "
"Gordon was very friendly, explained what he found as he went along and was right on time "
"On time and thorough"
"John was very professional. He checked and changed the filters, fixed the time and date on my unit besides checking the unit. "
"met appointment time and technician very professional "
"appreciated prompt service as furnace was NOT working but this was caused by the prior service tech not turning a switch back on!"
"John always explains everything that he does."
"John's work and professionalism is outstanding..."
"The Technician did an amazing job!!"
"Lynn was the best technician and very knowledgeable and friendly"
"John explains everything that he is doing."
"Professional, friendly, thorough... are just a couple reasons John is always requested to service my system. "
"Technician showed up to inform us that no problem with AC unit(not leaking as we had feared) informed us that we had a leak in the roof and left charges a survive call fe..."
"John has serviced my home several times and he is outstanding in every way. "
"Punctual & professional"
"The technician Bobby was very helpful and professional"
"I always request John and I schedule to do our home and rental property on the same day which make it very convenient"
"John is the best and Joseph was very polite and professional"
"We have had John service our burner for many years. He is prompt, courteous, friendly and very knowledgeable. He is a pleasure to have service our system and a very val..."
"Sloppy work"
"technician very professional and new the problem right away"
"John was very polite, professional and efficient."
"I was told the service would be done between 10 and 12 noon and I would receive a call 30 minutes prior to the service. At 12:10 pm I called because no one had called me ..."
"Technician was on time and appeared to resolve our problem"
"John is always helpful, considerate, does a good job and is a most pleasant person."
"He seemed lost, did'nt check furnance until he was ready to leave."
"He did what needed to be done."
"Both gentlemen went the extra mile not only to perform the service but also to identify the problem in cooling our upstairs bonus room."
"John is always professional, courteous, information and a pleasure to deal with. "
"Prompt, courteous & thorough service but thankfully without the usual "up sell""
"We just had the Air Conditioner installed a month ago and I thought it was very Noisy when the Compressor kicked on. I called and they told me better safe then sorry an..."
"John, the technician, was prompt and provided excellent service on the A/C and heating units. He was also very informative relative to the service of the units."
"Knowledgeable, professional, friendly"
"John, the technician, does an excellent job performing the a/c and heating service and also communicates how the unit is functioning and rechecks that the thermostat is a..."
"John was friendly, knowledgeable and expediant."
"Very helpful and answered questions"
"John is so professional and courteous and polite !!!!!"
"John Matits did a great job with our fall service as always and always goes beyond to make sure we are satisfied with our service. He is a great representative for Serv..."
"He was very competent and efficient. He has to be your best worker."
"Prompt service being number one."
"John is always thorough and very knowledgeable and takes the time to explain any questions we may have about our system"
"Michael is always pleasant and diligent. This time, while up in the attic, he noticed our hot water heater pan was full of water. The hot water heater failed and could ..."
"The whole experience was exceptional!"
"Mike was professional and we felt he did a good job. he also explained everything he did and what we needed."