sam D. hilton head island, south carolina January 12, 2023 "Sloppy! Left items in work closet out. It appears that the job was rushed through! Left the heat and hot water all on!!! Put things back the way you found them! Im actually never allowing another entrance unless Im there!!!!!"
william J. hilton head, south carolina January 11, 2023 "Timely, pleasant, efficient and completely up to expectations."
debra C. hilton head island, south carolina January 07, 2023 "Friendly, efficient, neat, clean as possible when replacing units!"
dr susan W. hilton head island, south carolina January 06, 2023 "Efficient, prompt and friendly service. Curt is great."
mary niemeyer N. beaufort, south carolina January 05, 2023 "I am a long time client with a service contract. The fact that it took 3 days for a call back after I left a message on 12/24 about a heat / thermastat problem on frigid day was unacceptable. However the serbice tech who came was excellent."
pauline* J. hilton head, south carolina January 03, 2023 "Very responsive and got my heating back on."
david M. hilton head island, south carolina January 01, 2023 "The technician was very personable & though. He clearly explained what he was doing, why, and the progress as he worked. He also informed us of what we need to think about for the future needs"
charlotte* H. hilton head, south carolina January 01, 2023 "John was extremely helpful. He really knows his job."
marjorie H. bluffton, south carolina January 01, 2023 "I called with a problem with my HVAC at 7:00 A.M. and a technician was here within the hour and fixed it!"
cindy S. hilton head island, south carolina December 30, 2022 "You always take great honest care of me!"
tim W. bluffton, south carolina December 30, 2022 "Been using Epperson now for 4-1/2 years and never had a bad experience. The schedulers are great and assist us since we live out of state and always accommodating. The technical experience of Bobby is second to none, just his knowledge on my HVAC systemI know when he completes is work, I know my system has been done right and professionally. Why would I go to another company!!"
mike* N. hilton head island, south carolina December 30, 2022 "Fair, professional, efficient, quality and friendly service at a reasonable price."
taja G. hilton head, south carolina December 29, 2022 "Took care of my immediate need with special accommodations for my schedule. Tech made sure that proper installation and service was delivered."
isadora G. hilton head, south carolina December 22, 2022 "Bob is the best expert knowledge friendly and honest"
eileen F. hilton head island, south carolina December 20, 2022 "I have been a satisfied customer for many years, always receiving prompt, courteous service."
john K. hilton head, south carolina December 19, 2022 "Professional and verified repairs worked correctly"
paul G. seabrook, south carolina December 16, 2022 "Technicians were on time and explained all the issues with my unit."
samuel* M. hilton head is, south carolina December 16, 2022 "I am satisfied with Epperson's performance over a number of years."
mr middleton* M. hilton head island, south carolina December 16, 2022 "Great service and great response!"
mrs moody M. bluffton, south carolina December 16, 2022 "Ive had issues with ac and heat. So far still no heat"
john M. hilton head island, south carolina December 14, 2022 "Our technician (John) explains everything so that we understand any issues and does a far more thorough job inspecting than any other tech we have had. We always feel confident that every issue is taken care of and we would not want to use any other technician. Large home with 5 units."
joseph a. ridgeland, south carolina December 14, 2022 "kurt was amazing the whole staff is amazing very happy"
mr middleton* M. hilton head island, south carolina December 11, 2022 "Service Experts has always taken very good care of us over the past few decades."
don C. beaufort, south carolina December 04, 2022 "John was on time, very pleasant, and explained workings of system."
rita O. bluffton, south carolina November 27, 2022 "My technician was excellent. His name was Alfred & he knew what he was doing. He found out why I wasnt getting any heat because the ones who installed my new furnace made a big mistake that Alfred corrected. Thank God for him."
jeffrey* S. st. helena island, south carolina November 25, 2022 "Our upstairs unit is still not functioning correctly after the tech serviced it twicewe had no issues before he came for the initial Appt. We were told there is a leak and it would cost $502 for a leak search. It feels like such an arbitrary cost quote and very expensive. So does that include the cost to fix the leak once it is found? Or do we have to pay more $$? We now had to completely turn off the unit and not sure where we go from here?"
dwight C. beaufort, south carolina November 23, 2022 "Problem is not fixed. Company does not work on propane patio heaters"
thomas male R. louisville, kentucky November 21, 2022 "I have asked for the writeup of the last several activities and have yet to receive them. Simply asking for a couple simple things and can't seem to get results."
rita O. bluffton, south carolina November 20, 2022 "Last month I had to purchase a new furnace. I had to call them yesterday to let them know that I had no heat. Alfred came out & found out what the problem was after 2 hours. I dont know if it will continue to work or not. This is the 3rd company I have had dealings with & was not happy. If I dont get satisfaction, I will go somewhere else. I am tired of this."
nancy* T. hilton head island, south carolina November 19, 2022 "The company and service experts have served us well."
lawrence* D. hilton head island, south carolina November 19, 2022 "Because of the guaranteed quick response to issues"
jim W. beaufort, south carolina November 18, 2022 "Everything was great especially John our technician associate."
carol B. hilton head, south carolina November 18, 2022 "John always does a wonderful job of servicing all 3 of our units."
carol T. lady's island, south carolina November 17, 2022 "Some of your techs are more knowledgable than others. John S is incredible. I had a thermostat issue and needed to get a new very expensive one. He came back on a different matter and I told him I had found one on line much cheaper than the quote from Epperson.. He told me I had the maintenance program with thermostat coverage and saved me a ton of money. I am sending back the one I bought and having Epperson replace mine."
bradley R. hilton head, south carolina November 16, 2022 "You have a very limited number of qualified service technicians, I had to wait several weeks to get John."
mary helen N. beaufort, south carolina November 15, 2022 "Reliable Competent Respectful Good customer service"
bill L. dataw, south carolina November 14, 2022 "As always, Dr. Josh did a great job. He is always so responsive and patient in making home visits to tend to the frequent needs of our HVAC."
chris H. bluffton, south carolina November 12, 2022 "I emailed and nobody responded and 2 days later someone shows up which I sent away"
bradley R. hilton head, south carolina November 11, 2022 "Not enough high quality service technicians available."
mark P. hilton head island, south carolina November 10, 2022 "On time, fast, took care of all we needed"
bill L. dataw, south carolina November 10, 2022 "Our service from Epperson is always excellent. Josh is thorough and very helpful in his explanation of issues with our HVAC systems. He provides excellent customer service."
cuthberthouse I. beaufort, south carolina November 07, 2022 "Technical knowledge, response time, amiable."
kenneth S. hilton head island, south carolina November 04, 2022 "John Matits continues his amazing, personable, extremely knowledgeable, efficient service. Looking forward to his next visit!"
mr card* C. bluffton, south carolina November 04, 2022 "The service has been professional and technically competent."
ken W. hilton head island, south carolina November 03, 2022 "Only problem with your service is sometimes I think the service man is tryimg to get me to buy something I do nit need"
mr krasnigor K. callawassie, south carolina November 01, 2022 "Been doing business with you for 23 years"
phyllis B. bluffton, south carolina October 30, 2022 "We have always been happy with their service calls. They have repaired things that needed attention and answered any questions we had."
jon N. bluffton, south carolina October 30, 2022 "Your representatives are consistently pleasant, respectful and do their job quite adequately"
chip W. hilton head island, south carolina October 28, 2022 "Very friendly and professional experience."
john V. hilton head island, south carolina October 28, 2022 "He was a knowledgeable plumber. Courteous but professionable"
jerry B. bluffton, south carolina October 27, 2022 "Always been able to take care of my AC needs and get the parts I needed."
mike U. bluffton, south carolina October 26, 2022 "The service and response. John is a great: professional, technically expert and customer-centric."
ann H. beaufort, south carolina October 25, 2022 "The office staff is professional. John Sweet is also very professional, knows his stuff and always goes above and beyond to make the client happy. Excellent customer service and technical skills and is an asset to Epperson."
russ C. bluffton, south carolina October 24, 2022 "John is a great technician. Always friendly and very helpful."
mary W. hilton head is, south carolina October 16, 2022 "Technician arrived as scheduled, was pleasant and very efficient."
richard* P. hilton head island, south carolina October 15, 2022 "John has always done an excellent job for us, which is why I always specifically request John for our summer and winter check ups!"
peter* B. hilton head is, south carolina October 15, 2022 "Technician very professional and resolved our AC issue expeditiously."
william* W. hilton head, south carolina October 15, 2022 "John came on a Friday evening and quickly diagnosed the problem and fixed it.. He explained everything"
louise L. hilton head island, south carolina October 13, 2022 "Because of the way John Mattis takes care of the equipment"
michael S. bluffton, south carolina October 13, 2022 "Very responsive. Technicians know what they are doing."
ms hutchinson H. bluffton, south carolina October 12, 2022 "Professional, courteous and friendly service. John is the best! He is also willing to put up with our five dogs."
rick* H. hilton head, south carolina October 12, 2022 "Satisfied for the most part about the programs and work performed."
ronald N. hilton head island, south carolina October 10, 2022 "Prompt response to my call. Problem diagnosed quickly and temporary fix completed. Friendly technician, Steven, had served us previously and remembered the call."
louise L. hilton head island, south carolina October 10, 2022 "Because of JOHN MATTIS care and knowledge"
rocco G. st helena, south carolina October 10, 2022 "I was charged $502 for an electronic diagnostic and was recommended the replacement of $4500 worth of components. I had a second opinion on the recommendation .The diagnostic was totally wrong. The unit was repaired by braising a loose connection and operational within 40 minutes at a minimal cost. I should not be charged for the diagnostic($502) but would accept a service call charge instead."
beverly J. sun city, south carolina October 08, 2022 "My technician was very pleasant and he thoroughly checked my system."
bill* T. st helena island, south carolina October 07, 2022 "Epperson service is always responsive and excellent."
earle N. hilton head island, south carolina October 06, 2022 "Excellent Service. Great problem solving. Knowledge of equipment"
paul* T. bluffton, south carolina October 06, 2022 "Professional, knowledgeable, friendly associates"
lou L. hilton head, south carolina October 05, 2022 "Good, efficient service. John the Tech - the best!"
charles L. hilton head island, south carolina October 03, 2022 "Easy to schedule. Arrived on time. Did a thorough job."
laura J. hilton head island, south carolina October 02, 2022 "Good technician. Fast service. Got the part quickly."
john L. okatie, south carolina September 30, 2022 "John is the best. Very thorough and knowledgeable."
shirley S. hilton head, south carolina September 28, 2022 "Service was provided quickly and professionally."
giuseppe T. hilton head, south carolina September 21, 2022 "For its good service and selection of employees."
david D. hilton head island, south carolina September 20, 2022 "Bobby did an excellent job making sure everything works as it should. He's the epitome of professional services!"
dorothy E. beaufort, south carolina September 18, 2022 "Very professional and knowledgeable about our system On time and friendly, we always ask for this technician if possible."
marjorie H. bluffton, south carolina September 17, 2022 "I have received good service for the past five years."
john G. beaufort, south carolina September 15, 2022 "When I called and expressed my concern about my renters ac not cooling, your company sent someone that day."
jim W. beaufort, south carolina September 15, 2022 "Everyone did a great job- thanks. The after hours staff were super"
ken B. beaufort, south carolina September 15, 2022 "Competent tech; easy scheduling; timely arrival."
clyde* H. bluffton, south carolina September 14, 2022 "Professional technicians, on time performance, and helpful"
william C. hilton head island, south carolina September 13, 2022 "Great people provide excellent service."
sharon J. hilton head, south carolina September 12, 2022 "As this was an emergency service call on Labor Day weekend, I am extremely pleased with the prompt service for Epperson."
john C. hilton head, south carolina September 11, 2022 "Bobby does a great job and always addresses any concerns."
rosemary G. fripp island, south carolina September 10, 2022 "Professional, courteous and, most importantly, if there is a problem, the technician arrives regardless of the day."
richard H. hilton head, south carolina September 08, 2022 "The workers Chris and Chris were very conscientious and worked hard and long to get the project completed. One question. It would be good to have someone come to check to ensure the work is completed. I found a slight air opening and think there could be more. Just want to be sure it is perfect."
reed R. bluffton, south carolina September 06, 2022 "Because 9 is what I gave, this doesn't mean that you are not worth a 10"
mr hefty H. beaufort, south carolina September 03, 2022 "AL was timely and professional and did a great job"
juliana* D. hilton head, south carolina September 03, 2022 "John Mathis is the best-----very dependable, trust worthy"
kevin L. fripp island, south carolina September 02, 2022 "I spoke to Epperson on September 1st about the promise they gave me 6 months ago - "If I purchase from Epperson the Infrared light to kill mold it will eliminate odor" and Epperson told me that Eric will call me back right away - he did not call back and its been over 24 hours"
kirt M. bluffton, south carolina September 01, 2022 "Epperson Service Ex[erts is always dependable, professional, and fairly priced. We've already recommended them to neighbors looking to switch."
michael S. bluffton, south carolina August 30, 2022 "In general I've been very happy but I was disappointed in the way this service call was handled. The service technician said Epperson would contact me on Monday, and they still haven't contacted me."
jim E. hilton head, south carolina August 28, 2022 "Ive been dealing with you for a long time. This is the first time I felt quality lacking from service call.Nothing has changed from problem of humidity. No checks were preformed on system other than adjusting thermostat setting.current humidity ranges from 57-62%.Not GOOD,!"
jan E. hilton head, south carolina August 27, 2022 "Timely, professional, and rapid contact by technician"
richard H. hilton head, south carolina August 24, 2022 "John was friendly, knowledgeable and efficient."
stewart T. sun city, south carolina August 23, 2022 "Chris is well informed and comprehensive in explaining the products offered."
cuthberthouse I. beaufort, south carolina August 20, 2022 "Responsiveness of the team, quality of the work, pleasant people."
mr hart H. hilton head island, south carolina August 19, 2022 "Bob is on time and takes care of business."
mr pfeiffer P. hilton head island, south carolina August 18, 2022 "The technician Bobby has serviced my system for almost 10 years and does an excellent job of maintaining the system and promptly addressing any issues. I have full confidence his work."
jacqueline S. hilton head, south carolina August 17, 2022 "Always on time and very thorough. Bobby was great!"
walter G. hilton head, south carolina August 17, 2022 "AC unit falied twice in the last 10 months, same issue each time. ALl Ihear is the boards are very sinsitive. I was told my unit is monitored for alarms, not happening."
james F. sun city, south carolina August 15, 2022 "Service technician was courteous and professional and knew exactly what he was doing with my system."
hudson H. bluffton, south carolina August 12, 2022 "On time, professional, quick, helped understand the system. Just moved in."
john* H. beaufort, south carolina August 08, 2022 "Great service - but we dont appreciate the sales pressure last two visits."
john C. hilton head, south carolina August 07, 2022 "Surprised that problem occurred less than 6 month after scheduled maintenance was performed which should have included cleaning of drain to prevent such problem"
greg C. bluffton, south carolina August 05, 2022 "I am somewhat disappointed. My service technican (Bobby) found several discrepancies in a recent installation of new HVAC equipment. I was not impressed with the follow up by the sales associate that quoted the new equipment."
meagan B. bluffton, south carolina August 05, 2022 "Great communication from office. Technician was nice and knowledgeable."
william M. hilton head, south carolina August 05, 2022 "Working with Katherine in the office to Bobby( technician) who services our A/C unit we would not work with any other company!!"
charlotte H. hilton head, south carolina August 02, 2022 "The service is dependable, friendly and prompt."
greg C. bluffton, south carolina July 31, 2022 "I was disappointed that Bobbie found several things that were not done properly when Epperson installed my new HVAC system."
ray D. hilton head island, south carolina July 30, 2022 "Excellent response from point of contact through completion of technical service"
kathy S. bluffton, south carolina July 27, 2022 "Ashley the on call CSR was amazing, she was so helpful given that my A/C broke while I was out of town. My bird and dog was hone with the petsitter and the temp kept rising. She had a tech (Kurt) out within the hour and had it fixed. I was planning to turn around and come back home but they both saved our vacation. Thank you both so much!!!"
jeffrey F. hilton head island, south carolina July 26, 2022 "We wanted to tell you of our recent experience with Epperson Service Advantage. First, we decided to go with this plan as the appeal of free service and maintenance along with 24/7 365 availability. This is our experience: 1:15 pm Saturday July 23, 2022 very hot day. We got an alert from our Lennox system that we had an urgent problem. at 1:25 pm we contacted our service number for Bluffton, SC and informed them we had an urgent alert and we no longer had air conditioning at all. We were told a tech would contact us and let us know when he was coming. We informed them we were Advantage customers. 4:00 pm- no word from tech or office. Called again. Was told it would not happen until the next day. We insisted that someone needed to come out on Saturday and we are Advantage customers. We have no air conditioning. Again, were told a tech would call. 4:35 pm- called again, as we have still not heard back. Was told the person at 1:25 had put it in for Sunday(the next day) at around 2pm. Again, insisted we needed someone out today and we were Advantage customers. They will try. 5: 14 pm-called again, rang, sounded like someone was answering, but they did not say anything. Tried again and again and again with the same result. At this point we are thinking they are seeing our number and not picking up. Meanwhile, we went online and filled out an urgent request for service. Not sure if this worked or not. 7:30pm- Called again, but this time we blocked our phone number and guess what? They picked up. We were told service was on its way. No one had called us to let us knowthank goodness we were home. Tech and one other person(sales?) arrived around 8ish pm. Turns out we needed a part. The sales manager was very apologetic about what we went thru. Explained that customer service is off site on weekend, which makes it difficult for the tech to know what is going on as they dole out the requests. They then told us it would be 3 days to get the part. Meanwhile, we are in SC with very high humidity and very high temperatures. We were not happy campers. On Monday am we got a call that the part would be in at noon and tech would be there around 2-4. So that was better than expected, but let me tell you that was a rough couple of days. Our house was above 80 on those days. We want to be clear, no way is this the techs fault or the local division here in Bluffton. This is an Epic Fail of Epperson Corporate. We wanted to let you know of our experience as a way for you to improve your processes. I worked in Customer Service my whole life and this was not good. If you are in a service industry and you make promises you cant keep, you are not going to last long. Sincerely, Jeff and Kendall Franzen"
brian* G. hilton head island, south carolina July 26, 2022 "John was very thorough and good at explaining what he was working on."
marion G. bluffton, south carolina July 22, 2022 "When I call with a problem the technician has to call someone to get a price. You wait for a couple of days and hope you hear from them. Your prices are also too high"
diane S. hilton head, south carolina July 21, 2022 "Technician was professional, personable, and I was very impressed."
pauline* J. hilton head, south carolina July 21, 2022 "After a slight problem Epperson were so responsive and made sure everything was fixed to my satisfaction."
rae D. cat island, south carolina July 21, 2022 "Quick response and well trained service techs. Felt very comfortable with their diagnosis"
leslie W. bluffton, south carolina July 20, 2022 "Very helpful and professional. Unfortunately the service ended up with the system no longer working."
joseph A. ridgeland, south carolina July 15, 2022 "love the service but the check is taken to long to clear the bank been a week and did call the office and they said it would be taken the next day that the only problem"
george B. hilton head island, south carolina July 14, 2022 "Our technician John, knows us and our system and is excellent"
kurt B. bluffton, south carolina July 12, 2022 "Excellent work and install. Well organized with excellent responce by office personnel also. Very satisfied."
mrs moody M. bluffton, south carolina July 11, 2022 "I still have the noise coming from the compressor"
mr pfeiffer P. hilton head island, south carolina July 09, 2022 "The service technician found that the system was "iced-up" and shut down the system advising me to restart before going to bed. He said they would be back to determine the possible reason for the freezing , but have not yet returned since Saturday the 2nd. We should have a reason for the loss of air conditioning."
bill* T. st helena island, south carolina July 08, 2022 "Your staff are always very responsive to our HVAC needs. Josh did his usual excellent service. He's also patient and explains the details of what we need to know."
eileen F. hilton head island, south carolina July 08, 2022 "Everything relating to my visit, from scheduling, to arrival, to work accomplished and visit completed was excellent."
kurt* B. bluffton, south carolina July 06, 2022 "Good service but I still dont like that you send a sales person out with every service tech visit. Theyre a distraction from me seeing whats done and from my learning if the service tech has any advice for me"
scott H. bluffton, south carolina July 06, 2022 "Great customer service. Technicians were very professional and courteous."
mary J. bluffton, south carolina July 06, 2022 "Timely response and took care of the repair, told me what the issue was and how he repaired. He did not leave until everything was working correctly."
mr pfeiffer P. hilton head island, south carolina July 06, 2022 "The technician arrived promptly, diagnosed the problem and we had to wait for the freezing to defrost and re-start the system and we were back in business."
william S. beaufort, south carolina June 28, 2022 "Josh, Ricky and the other tech were very professional, personable & efficient. Thanks for speedy response"
tim M. hilton head island, south carolina June 24, 2022 "got some knicks in my door to the attic where the new air handler was installed."
bethany M. port royal, south carolina June 23, 2022 "Excellent customer service, knowledge and kindness"
alvin L. beaufort, south carolina June 22, 2022 "The technician Steve that came was very professional and completed the jog very quickly while explaining what the problem was."
patricia P. hilton head, south carolina June 21, 2022 "Our a/c hasnt worked effectively for awhile, now the thermostat stays where it is programmed."
courtney D. bluffton, south carolina June 21, 2022 "Kurt diagnosed and fixed the problem in a timely manner."
kenneth J. hilton head island, south carolina June 20, 2022 "off hours call center is not up to par. first call they took all my info, were one click away from confirming my email, then disconnected, but never returned my call (phone was verified), an hour later i called back and there was no record of that call. Second call was better, and they booked me for AM appt, but upon checking with your team it was really 1pm, and he came at 2PM."
jennifer* J. ladys island, south carolina June 17, 2022 "Technician was polite and professional, as well as proficient."
kimberly* C. hilton head island, south carolina June 15, 2022 "Office staff and techs are professional and on time."
mr begley B. hilton head, south carolina June 15, 2022 "We appreciate an excellent product and awesome service."
ms dublin* D. hilton head island, south carolina June 15, 2022 "While I have had a couple very good techs, usually, I get Bobbi. He is unprofessional, condescending, and lazy."
david C. bluffton, south carolina June 15, 2022 "Fast professional service with friendly service technicians."
bill* T. st helena island, south carolina June 14, 2022 "Robert Beasley did an outstanding job yesterday rescuing us from the heat wave and a broken HVAC. Despite the heat, he worked diligently to resolve the numerous problems with the system."
evelyn S. hilton head island, south carolina June 13, 2022 "Bobby who came out on Friday FIXED THE PROBLEMS WE WERE HAVING!!! HE IS OBVIOUSLY THE VERY BEST TECHNICIAN weve ever had to come take care of problems!!!"