Epperson Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 3,807 Reviews
joseph B.
hilton head, south carolina
ms mason M.
hilton head island, south carolina
"because I was very satisfied"
rae D.
cat island, south carolina
"made a repair and made sure it worked."
gregory B.
bluffton, south carolina
earle N.
hilton head, south carolina
"We have used your service for years .If it wasn't excellent, we would have used someone else by now"
carol B.
hilton head, south carolina
mr sines S.
hilton head island, south carolina
linda E.
bluffton, south carolina
"Eric was very helpful in getting the right replacement equipment installed quick and efficient."
bill* J.
hilton head, south carolina
"Competent and personable. Both gentlemen were instructive and made me feel they had my best interests at heart."
zachary T.
hilton head, south carolina
"courteous, efficient, answers questions, knowledgeable,"
donna P.
hilton head island, south carolina
lou B.
bluffton, south carolina
"Both men arrived on time. Their attitude during their visit was both professional and exemplary."
robert H.
hilton head is., south carolina
"Because of your rep John Matits whom I have been using for over 17 years. So very professional and likable and trustworthy.If I need to leave while he is here I know I have no worries and just leave him in the house alone."
tom C.
hilton head island, south carolina
"Knowledgable techs"
charlene G.
lady's island, south carolina
"John is so thorough and so good on every detail. His personality is outstanding."
mae* M.
bluffton, south carolina
james H.
hilton head island, south carolina
"Arrived on time started immediately answered any all questions pleasant attitude"
annemarie K.
hilton head, south carolina
"Everything was handled very timely, smoothly and efficiently."
jack P.
bluffton, south carolina
"Wel really rely on our technician Bobby. He is very honest, friendly, and extremely helpful."
tom E.
beaufort, south carolina
"Always thorough and professional"
lauren T.
bluffton, south carolina
"Julian was prompt and courteous."
patrick* M.
callawassie, south carolina
tim K.
hilton head island, south carolina
"The $69 for seasonal check up is per unit. It would be nice if Epperson would state that the $69 is per unit on their website or at least tell you that when you schedule the appointment. They solicited me for this appointment. Determined that I needed a new condenser motor for $475 and was unwilling to credit the $69 visit charge against this unless of course I purchased their $300 service plan for the balance of the year. You can only pay the service plan monthly not up front. Not sure if Epperson is selling used cars or HVAC systems. I opted to pay the $69 and move on to another provider. The Tech left the breaker out on the unit and the cover was not fully put back in place with exposed wires. I have been told the tech will return to provide the courtesy of putting my unit back the way he found it. Ugh!!!!! Epperson is not my cup of tea. While doing this review I saw that Epperson does plumbing services. Now I am really upset as the tech tried to tell me my hot water heater was leaking when it was simply condensation on the cold water line. Now that is sketchy!!!!"
robert L.
hilton head, south carolina
"John is an excellent technician and a very friendly rep for your company and I always request him to do my service call. He is the best in my opinion."
barry milo* M.
beaufort, south carolina
"Gordon has been servicing our AC Units for the pass couple of years and we are very confident of his abilities. Eric provided us with information concerning installation of lamp to improve air quality and was very patient ensuring that we understood all the specifics."
karl S.
hilton head island, south carolina
"Did not show"
rodney B.
cincinnati, ohio
"Extremely knowledgeable and professional"
claudette H.
beaufort, south carolina
"Friendly, knowlegeable, and on time."
mr cooper* C.
hilton head island, south carolina
"John has been coming to me for a few years and does a great job"
steve B.
bluffton, south carolina
"John Matis always does an outstanding job. More than that, I consider him a personal friend, of which I have very few, and I always look forward to his visits. He is highly knowledgeable, personable, and easy to talk to. I have recommended Epperson's to my neighbors solely due to John's expertise and friendly manner. As long as John Matis remains my service technician, I will remain a loyal Epperson's customer."
jerry K.
beaufort, south carolina
richard* B.
bluffton, south carolina
"John always does a great job for us."
regina W.
lady's island, south carolina
dawn B.
hilton head island, south carolina
"John is the best"
gary B.
bluffton, south carolina
"John, is the only tech I will ever use"
jeff* T.
ladys island, south carolina
"Same guy, knows our equipment and all locations"
dana A.
hilton head island, south carolina
"Great service, attention to detail and completing a job right."
timothy S.
beaufort, south carolina
mr kellom K.
hilton head, south carolina
"Professional"
susan H.
bluffton, south carolina
"We've know John for almost 20 years. He always takes cares of us and makes us fell like friends as well as valued customers. From a technical standpoint he is always on top of things."
pam W.
st helena, south carolina
"Eddie made several phone calls to both me and my mother Nelda Mattox, while I was at work. He answered several questions and offered good suggestions."
jim/lila W.
beaufort, south carolina
"John/Bruce/Anthony/Ricky are all outstanding professionals. I strongly recommend them to everyone."
harry* S.
bluffton, south carolina
"John was very informative"
charles hunt jr. J.
hilton head island, south carolina
"I have been using Epperson Service Experts since I moved to Hilton Head in October 2011. I am in the process of selling my home and have relocated to the Cypress. I always ask for John Matits since he has kept my system running with minimal repairs. He has a great repertoire with his customers and is very knowledgeable about the equipment. He is a keeper!"
james W.
beaufort, south carolina
"Response and professionalism"
howard L.
bluffton, south carolina
"Always excellent"
juanita* M.
hardeeville, south carolina
"very efficient"
anthony V.
bluffton, south carolina
"John arrived on time carefully inspected our HVAC units and answered any questions I may have had."
sally C.
hilton head island, south carolina
"Came when they said, did the work efficiently and connected me with an office manager to discuss an issue."
william W.
hilton head, south carolina
"Technician very detailed and informative"
tom or mary jane K.
bluffton, south carolina
"John is very thorough and knowledgeable and cares about his work. We've had several service calls and now know to ask for John - he's the best."
dr barry W.
callawassie island, south carolina
"John knows our property well and is always considerate of it- he is highly skilled and a pleasure to be around- an excellent employee!"
ed L.
bluffton , south carolina
"John was wonderful! He is friendly, polite & knowledgeable. He explains things so well!"
edward* H.
hilton head, south carolina
"John is a professional"
beth M.
bluffton, south carolina
"I have no known reason to be dissatisfied."
tom N.
hilton head , south carolina
"John is trustworthy and reliable"
ronald W.
bluffton, south carolina
gerald* G.
hilton head island, south carolina
"Fast and efficient."
ms baron B.
hilton head, south carolina
"Bobby always is professional and does a wonderful job"
sara D.
fripp island, south carolina
dj D.
hilton head island, south carolina
"Steve answered all questions and proceeded in timely way. Took on booties on a rainy day. Kept me informed as to what he was doing. Clear report at end"
bill L.
dataw, south carolina
"Gordon always provides excellent service!"
ricky S.
bluffton, south carolina
david C.
painesville, ohio
"John really knows his stuff and takes very good care of us."
ashley H.
ridgeland, south carolina
"Tech was late both times they came to my home and we did not receive a courtesy call to let us know"
mr phillips P.
hilton head island, south carolina
"Technician was very knowledgeable and service was efficient."
jennifer S.
hilton head, south carolina
"Bobby is the best. I only ask for him to come to my house as he knows my systems and seems very experienced/knowledgeable. You should give him a bonus or a raise."
mr boylan B.
hilton head island, south carolina
"professional and efficient"
santo* G.
bluffton, south carolina
"the tech was very courtious"
greg h.
manassas, virginia
"Eddie was great fixed the issue and even increase the fan blowing speed"
kent M.
saint helena island, south carolina
bryce E.
hilton head island, south carolina
marcia M.
hilton head, south carolina
"Bobby really knows what he is doing. Is not only knowledgeable, but respectful of my property, very efficient and thorough"
conny C.
hilton head island, south carolina
"EVEJRYTHING WAS DONE IN THE ATTIC SO I DON'T KNOW WHAT IT LOOKS LIKE BUT I WILL HAVE SOMEONE CHECK IT OUT TO MAKE SURE THEY CLEANED UP. BRUCE MY SALES REP SHOULD CHECK THIS OUT FOR ME."
sherman L.
bluffton, south carolina
"This Lennox system has been a lemon. Thankful for warranty."
john M.
hilton head island, south carolina
theodore H.
hilton head island, south carolina
"Because he did a great job. Fixed a problem Boone else could fix and worked really hard. We were very happy."
ms palomares* P.
hilton head island, south carolina
jim E.
bluffton, south carolina
ms gey G.
hilton head island, south carolina
"Julian went above an beyond, besides fixing the leak in the plenum he changed out the filter and adjusted the airflow."
fred G.
bluffton, south carolina
"John always does a great job."
david H.
sun city, south carolina
"Friendly courteous personable service tech. Clearly knows his stuff"
gerald g.
hilton head, south carolina
"good job"
colleen B.
bluffton, south carolina
"Steve was profession, courteous and on time. He was willing to answer all my questions."
ronald N.
hilton head island, south carolina
"We think we isolated the problem, but I'm still waiting for delivery and installation of a part so we can put our heat exchanger back in operation. Check again after the job is completed."
debbie M.
hilton head island, south carolina
"Eddie is a very competent Lennox technician and was able to install the iComfort WiFi thermostat quickly plus took the time to walk us through the features and upgrades from the previous iComfort thermostat. He left only after making sure the system was heating last night! Thank you!"
david H.
hilton head island, south carolina
"Service agent friendly and great attitude and appeared to do a great job"
jeanine R.
hilton head island, south carolina
"John was very thorough and made sure he checked everything that needed to be checked. He also went above and beyond and did something nobody has ever done before to make it easier to check my drain lines by extending it from underneath the house."
steve* Q.
hilton head island, south carolina
dr. phillips* P.
hilton head island, south carolina
"John always treats us and our property with great respect."
sandra R.
hilton head island, south carolina
"Did not service, clean or anything; but took my check."
charles T.
bluffton, south carolina
"I really thought it was time to replace the filters but he said they were ok but never went fully up in the attic. Filters will be two years in JUNE? I don't have techs name."
mr flint F.
hilton head island, south carolina
mirian S.
hilton head island, south carolina
"Bobby is very thorough when servicing my units"
dale D.
okatie, south carolina
"Scot was a streight shooter who gave it like it is. He actually asked for the order..the sign of a good sales person."
jeff H.
bluffton, south carolina
donald B.
bluffton, south carolina
"John is always thorough, professional, courteous and knowledgeable"
cynthia A.
bluffton, south carolina
"John is always very thorough (even discovered a hole in our roof two years ago). He is courteous, amusing and we just plain like him very much."
cindy* P.
fripp island, south carolina
"It took 3 trips to identify the problem, which is the reason for the middle rating. Once the supervisor was involved, the issue was resolved. He was diligent in locating and fixing the problem. I highly recommend him. The remaining survey responses reflect the supervisor, not the 2 prior technicians."
donna B.
ladys island, south carolina
linda G.
bluffton, south carolina
"STEPHEN SEEMED TO KNOW WHAT HE WAS TALKING ABOUT- WAS ON TIME WAS DIGENT ON SERVICE- EXPLAINED EVERYTHING AND CLEANED UP AFTER HIMSELF"
greg H.
manassas, virginia
dorothy E.
beaufort, south carolina
"Technician was prompt, very knowledgeable, taking time to explain what he found and how he corrected the problem. Also, offered suggestions on improving the performance of our equipment. Answered all our questions patiently and professionally."
lou L.
hilton head, south carolina
"On time & very knowledgeable about our system. Work done very efficiently."
nancy M.
hilton head island, south carolina
ed M.
hilton head island, south carolina
"You'd think that after spending $10,000+ on an upgraded HVAC system that it would be more reliable. It seems that something is going wrong with the system every few months. As I write this something is wrong again and Epperson needs to make another visit because the downstairs zone is not working. Another complaint is that the upstairs thermostat was replaced with a non-smart unit that I can't monitor remotely. I asked why and Eric said Epperson would get back to me on this. I can't say I've heard from Epperson"
richard P.
hilton head island, south carolina
"John is extremely knowledgeable about all 3 of our systems. Additionally, he does, and always has over many years, treated me, my wife, and our home with the utmost respect."
cynthia* P.
beaufort, south carolina
"the service man, Eddie, was courterous. explained things fully and completly."
jean N.
bluffton, south carolina
laverne* M.
hilton head, south carolina
geoffrey L.
hilton head, south carolina
"Bobby very professional. Does not try to up sell."
richard G.
hilton head island, south carolina
"Took time to understand our situation (part time resident) and provided guidance on best setting for our system."
geoffrey L.
hilton head island, south carolina
"Bobby is very professional. He arrived on time and does not try to upsell."
stanton* B.
hilton head, south carolina
"Efficient and clean work area"
mark D.
hilton head, south carolina
julie F.
hilton head, south carolina
"They are always very professional and friendly plus very helpful with any problems"
george M.
beaufort, south carolina
"Techs came as scheduled and expertly corrected the problem."
jean M.
hilton head island, south carolina
"I already did this survey yesterday and I am really not interested in completing it again. John did a great job as always and sold me a water heater to boot."
jerry* P.
hilton head, south carolina
"My system is still under warranty. The heat control switch failed causing my new damper to fail. The control switch was covered but the damper was not. Since the reason the damper failed was due to a warranty item I feel it should all have been covered."
robert H.
st helena , south carolina
"There was dirt on the legs of the latter, there is now dirt as in dark brown almost mud on our beige carpet and in another room on the light green carpet. I would attach picture but the survey doesnt allow such. This is uncalled for. As well he must return since he didnt have one of the filters"
donna J.
hilton head, south carolina
"Very professional and friendly! Informative!"
dan* S.
bluffton, south carolina
mr thomas P.
hilton head island, south carolina
"Very thorough"
jean M.
hilton head island, south carolina
"Always goes beyond Very personable."
atlantic S.
hilton head, south carolina
mr grywalski* G.
hilton head, south carolina
"Bobby knows his craft and goes about his work in a highly professional manner. He is also customer centric. He represents Epperson very well. We feel good when he arrives to do a service or repair. He does quality work."
julians D.
hilton head island, south carolina
mr fuller F.
bluffton, south carolina
"Thorough and knowledgeable."
jt C.
bluffton, south carolina
"John was very fast and through. He answered all my questions and educated me about my systems."
edward* C.
beaufort, south carolina
"Guy was neat and did a fine job"
mr mccombs M.
hilton head, south carolina
"Good people good work, but tracked sand on concrete in basement"
sharon H.
hilton head, south carolina
"I was given time to ask questions."
al L.
bluffton, south carolina
"Great customer service. Your Tech explained everything to me."
kenneth S.
hilton head island, south carolina
"Does John ever have an "off" day? (I find that hard to believe - I don't think so!) He ALWAYS presents a friendly, energetic, enthusiastic, professional, skillful and knowledgeable image to us when working on our Lennox HVAC system for Epperson! What a great start for our day - as well as elevating our confidence that our system will successfully cope with the upcoming spring/summer weather stresses! Thank you John and Epperson! Kenneth & Pamela Shackle"
don M.
bluffton, south carolina
"John did an outstanding professional job!"
agostino S.
bluffton, south carolina
"John was superb"
susan S.
hilton head, south carolina
"on time"
rodney B.
hilton head, south carolina
mr flint F.
hilton head island, south carolina
mr mahoney M.
hilton head island, south carolina
"If everything is as expected in a friendly and professional manner, a 10 is the only answer."
marcia M.
hilton head, south carolina
"Bobby is knowledgeable, accommodating, and very professional"
david K.
hilton head, south carolina
"Did a very good job."
edward E.
hilton head island, south carolina
"He was polite and knew what to do. Came at the correct time."
mr white W.
hilton head island, south carolina
"Very professional."
mr mavrogordato M.
bluffton, south carolina
"John is prompt, honest and reliable. Outstanding service.."
glynda H.
beaufort, south carolina
"Courteous service technician went to work, did what he had to and finished in the amount of time he said it would take."
ronald b.
hilton head isl, south carolina
"you overlooked our order for a month until I called you"
william C.
hilton head island, south carolina
frederick W.
hilton head island, south carolina
"Took the time to explain to me just what he did working on our HVAC system--Courteous--"
mr gregor G.
fripp island, south carolina
"everyone I spoke to was very helpful in resolving my problem of no heat. The 2 gals I spoke to in the call center understood my problem and were very helpful. Andy, the technician who fixed the issue, was very friendly in explaining the issue and resolving it at a late hour in the night."
john B.
hiltonhead isl, south carolina
"very professional and explanatory."
david B.
beaufort, south carolina
"Gordon arrived on time. Diagnosed problem almost immediately and had our unit up and running within minutes."
claus M.
hilton head island, south carolina
michael Z.
hilton heas, south carolina
"Kowledgeable,professional, courteous. One of the best."
leon C.
hilton head island, south carolina
ernest H.
bluffton, south carolina
"good quick service"
robert A.
beaufort, south carolina
"Quick response. Tech quickly identified and remedied the situation Bruce, John, Jay and Tim were great service provided was excellent"
mr bowie* B.
beaufort, south carolina
"Gordon was efficient and very pleasant"
robert I.
bluffton, south carolina
"John always does an exceptional job. Very Professional."
mary yannucci Y.
hilton head, south carolina
"Bobby has been our service tech for 12-13 years and has always done a great job."
mike U.
bluffton, south carolina
"Quick, efficient, professional. High level expertise combined with high level personal skills is a winning combination every time."
lauren F.
hilton head island, south carolina
"John is very knowledgable and helpful."
greg* B.
bluffton, south carolina
eileen F.
hilton head island, south carolina
"Technician arrived at the top of the scheduled window and provided excellent service explaining what he had done"
marylou B.
hilton head island , south carolina
"Arrived in time frame Brought filters to replace Used booties"
bill C.
hilton head island, south carolina
"Tech/John is outstanding - I ask for him each time we need service."
janice D.
bluffton , south carolina
mr lobban L.
hilton head island, south carolina
"No call the day off to engage expected time of arrival. One of the experts did not cover his shoes."
donald M.
hilton head island, south carolina
"ON TIME & DID FIND THE JOB."
hal S.
hilton head, south carolina
"he was on time and finished quickly"
catherine S.
bluffton , south carolina
"Technicians able to identify problem easily."
josh D.
bluffton, south carolina
"Other than showing up 2 hours earlier than the scheduled time, Julian was an outstanding technician who explained how our system was performing and what issues needed to be addressed. Thanks again for everything!"
david* B.
beaufort, south carolina
"GORDON has always been through and professional."
felix* L.
hilton head island, south carolina
"He seemed inexperienced. He mentioned rust on my coils which were just replaced by your company. Duh! Are they ALWAYS instructed to find something to promote repair/money?"
dan D.
hilton head island, south carolina
"They still have not solved the problem we have been complaining about"
stephen* R.
bluffton, south carolina
"Josh was helpful and professional."
debra C.
hilton head island, south carolina
"Came in, did what they needed to do, polite & open with comments on units!"
james* R.
lady's island, south carolina
"The two technicians were very thorough."
raymond M.
bluffton, south carolina
"Very professional and knowledgeable"
john M.
hilton head island, south carolina
"Everything was taken care of rapidly and professionally"
allison M.
hilton head , south carolina
catherine M.
hilton head, south carolina
"Right on time, very efficient and helpful"
david* H.
hilton head island, south carolina
"Everything was fine but I don't know why Epperson sends a "relationship" guy along with the service technician. We just engage in some small talk and then he leaves. If I have an issue, shouldn't I be able to discuss it with the technician or call the office to discuss it with someone there? Sending a second person adds to your cost which I ultimately pay a portion of."
bill B.
hilton head, south carolina
dale* C.
hilton head island, south carolina
"Julian is customer savvy - good guy"
jeffrey S.
hilton head , south carolina
"Technician was great! Very respectful and explained the issue so that I could understand."
lavinia A.
deltaville , virginia
"They came out the afternoon we called. I certainly was not expecting such a quick response! Personable and professional!"
john G.
bluffton, south carolina
"Outstanding technician."
jim lila weiss W.
beaufort, south carolina
"Eddie and Chase are absolutely the best Technician and Consultant that we have ever experienced."
steven P.
hilton head island, south carolina
"Friendly, knowledgeable service everytime"
jim E.
hilton head, south carolina
"John always does a great job"
susan S.
hilton head, south carolina
"on time very helpful great service"
harold J.
port royal, south carolina
"After a lot of visits and things like "replaced outdoor board" it's still not working. It's only at night when it's blowing cold, so I solved the problem by buying an electric blanket."
mr copans C.
hilton head island, south carolina
"Competent and professional"
dr bullock B.
hilton head island, south carolina
"responsive professional"
rick W.
saint helena island, south carolina
"He fixed it within and hour and a half of my call."
stuart R.
bluffton, south carolina
"my name has not been corrected"
tom* F.
bluffton, south carolina
"Technician did a very good job"
mary jane K.
bluffton, south carolina
"The part needed was a modem and its not available until Monday. The main part of the house was 55 degrees inside. The unit to the bonus room was fine. Gordon apologized saying thats the best they could do. I asked if the same modem was on the second unit - yes it was. And then I asked if they could switch that modem to the broken one so wed have heat in the main part of the house. It worked, which is great, but it was my idea. Would have been great if the technician thought of that."
phyllis G.
bluffton, south carolina
jodi S.
hilton head island, south carolina
ronald P.
bluffton, south carolina
"professional service"
ricky S.
bluffton, south carolina
"John was very polite and pleasant during the service call. He did a very good job."
william A.
hilton head island, south carolina
"Very satisfied with service - however seemed to take a long time to install the coil. Wish Tim could have given us the "work sheet while he was here. Had to call to get that for our file."
bill & sherry A.
hardeeville, south carolina
"John has always been very helpful, very confident and great to work with."
william L.
hilton head island, south carolina
"Good Service, very thorough and honest"
gary B.
callawassie island, south carolina
"Gordon has serviced our HVAC system for years. It is nice to see a familiar face and work with someone who is knowledgeable about our system."
bill* J.
hilton head, south carolina
"Johns positive attitude, competence and professionalism very evident. Plus his pointing out that my hot water heater was on its last legs quite possibly avoided a flooding calamity in the attic. Thanks, John!"
terry O.
hilton head island, south carolina
"on time, very professional and thorough, courteous and friendly"
laverne* M.
hilton head, south carolina
"Very friendly answered all our questions. Very neat and respectful of our home."
domenico* O.
sheldon, south carolina
"The technician was very competent about our A/C system and performed a very effective service"
ms riker* R.
hilton head island, south carolina
"Bobby is great!"
tim W.
bluffton, south carolina
"Took their time to review and inspect the HVAC system to make sure it is up performance standards."
sylvia G.
hilton head, south carolina
boulton M.
beaufort, south carolina
"Techs were professional and friendly."
dorothy* K.
bluffton, south carolina
"Bobby always does a thorough job, explains what issues if any we have and solves them for us if not in the current visit, the next one."
dave h.
hilton head island, south carolina
"thorough, professional"
tony D.
sheldon, south carolina
"Bruce is responsive and professional. Thank you Bruce!"
harold J.
port royal, south carolina
"Solving difficult problems is easy for Epperson."
terry M.
bluffton, south carolina
"on time and professional"
gerald* G.
hilton head island, south carolina
scott M.
hilton head, south carolina
"Julian was professional and thorough. He did a great job!"
patricia* G.
hilton head island, south carolina
"Nice friendly technicians who seemed very quick and thorough."
david* S.
hilton head island, south carolina
donald B.
bluffton, south carolina
"Professional service Knowledgeable"
john C.
hilton head , south carolina
"Always neat and thorough"
ronald W.
bluffton, south carolina
maryann D.
bluffton, south carolina
don C.
bluffton, south carolina
"John is very efficient and knows the product well.He has serviced our unit in the past and we are pleased."
leslie B.
bluffton, south carolina
"Jon is always pleasant, friendly and does a very thorough job. We Have complete trust in him."
jim R.
lady's island, south carolina
"Professional attitude, punctuality, thorough"
miriam F.
hilton head island, south carolina
richard P.
hilton head island, south carolina
"John is always very respectful of us and our property. After a very full and long day for him on Dec.9, he still came to our house around 7 PM to resolve a problem with one of our 3 heat systems. He i.d. and fixed the problem."
karen G.
bluffton, south carolina
cindy S.
hilton head island, south carolina
"Julian was polite and informative. He let me know that Scott would be meeting him here as well so I was aware."
nancy* T.
hilton head island, south carolina
"Office staff and technicians are always friendly, professional and immediately responsive. Plus they provide follow up"
carol N.
hilton head, south carolina
patrick* S.
hilton head, south carolina
"Anna is extremely knowledgeable of contract provisions, equipment, service, and price options"
david* T.
bluffton, south carolina
"Both attendees were polite and helpful"
michael marino M.
hilton head island, south carolina
karen F.
hilton head island, south carolina
"bobby is always very personable and he is the best! he has been the technician in our home for years."
donna G.
bluffton, south carolina
"service, customer congeniality, etc. Everything listed below."
gary F.
bluffton, south carolina
"he was very polite"
frank O.
bluffton, south carolina
mr bentley B.
hilton head island, south carolina
karen* K.
hilton head island, south carolina
mr fitzgibbons F.
callawassie, south carolina
"1st appointment I scheduled was not entered into your calendar."
greg H.
fripp island, south carolina
"Gordon is GREAT. He was able to solve the issue in no time and changed out the filter and was very professional and just all-around nice guy"
rose R.
beaufort, south carolina
"Gordon did not give up until the situation was corrected. He was very helpful and always professional and dedicated to the customer."
dianne* H.
hilton head island, south carolina
"Bruce was very informative and helpful. Appreciate his advice for lighting device"
ivan A.
hilton head island, south carolina
"Bobby is the best"
kent M.
saint helena island, south carolina
"Tech was supposed to show up between 2pm- 4pm but didnt get to my gate entrance until after 5pm. Our security doesnt allow any contract workers after 5pm"
samuel* M.
hilton head is, south carolina
"On time, friendly and efficient."
dan G.
hilton head island, south carolina
"informative and polite"
dianne* H.
hilton head island, south carolina
"Very professional and helpful. I always feel more secure after your service. Thanks ?? Dianne Hunter"
dave P.
hilton head, south carolina
charla C.
hardeeville , south carolina
"The technicians were courteous and professional, completing everything in a timely manner."
albina M.
hilton head, south carolina
"Extremely courteous, prompt, and thorough."
mrs reo R.
hilton head island, south carolina
"Bobby went out of his way to do extra things I requested. Always pleasant when he's been here."
dr irving meeker M.
hilton head, south carolina
"The crew that came were personable, careful and very easy to talk with. I assume that everything is working well but have no way to judge that from the visit. While here, they solved a very important but unrelated problem with a light that required someone much taller than I and a ladder. This is the kind of service that assures customer loyalty."
cynthia* P.
beaufort, south carolina
"they were efficient, explained things very well."
leon C.
hilton head island, south carolina
eileen* M.
lady's island, south carolina
"I like having the same technician but the last number of service calls"
robert H.
hilton head is., south carolina
"I always get great service from Service Experts tect John Matits.He has been servicing my equipment for 17-18 years. I have purchased all my equipment from them over the years."
eric J.
bluffton, south carolina
christophe A.
hilton head island, south carolina
"Fast and very friendly"
sandi* C.
bluffton, south carolina
"John was prompt, professional and friendly and answered any questions and explained what services had been provided on the unit."
linda I.
sheldon, south carolina
"It was raining and cold. Josh got the job done."
j s l.
hilton head, south carolina
"john is always good"
marcia M.
hilton head, south carolina
"Bobby is the only one who seems to know what he is doing with this equipment. I am ery thankful that he is able to come out and solve problems."
michael H.
ridgeland, south carolina
"As usual the inspection was very thorough and I have high confidence that my two heat pumps and two air handlers are ready for the heating season. I rated this a 9 rather than a 10 because once again the filters brought to my site were not 100% correct. I have one 14x24 and two 14x20 filters plus a 10x10. You brought two 14x24's and one 14x20 and had to use one of my "reserve box" of very inexpensive filters. Nobody seems to stock 10x10's; I have been using cheap 10x10's left by the previous owner 8 years ago, but I only have one more left now. Ideas? I did rate you a 9 because this is a minor issue."
robert K.
hilton head island, south carolina
"On time, friendly, efficient, did not try to upsell"
susan H.
hilton head, south carolina
robert P.
bluffton, south carolina
"The service was performed efficiently. Inside air handler first, then outside unit."
paul* S.
hilton head, south carolina
"Very polite and professional technician"
mr & ms. nissley N.
hilton head island, south carolina
"We like Bobby"
louise L.
hilton head, south carolina
"John Matits, my service technician."
mrs hoag H.
okatie, south carolina
michael J.
hilton head island, south carolina
"Very cordial rep. and service technicians. Prompt and efficient installation."
joe K.
hilton hrs, south carolina
"Outstanding"
harold J.
port royal, south carolina
"as usual it was a fine performance"
lou B.
bluffton, south carolina
"John is extremely competent, punctual, and has a great personality with customers. We had no problems with the equipment."
chris H.
hilton head, south carolina
"As always John provided excellent professional service and always answers any questions that I may have in an easy to understand way."
john M.
okatie, south carolina
"John is professional, responsive and pro-active."
dan* S.
bluffton, south carolina
"Felt comfortable. Llistened to my concerns"
kristi M.
hilton head, south carolina
"The gentleman that serviced my HVAC was very knowledgeable."
jim S.
hilton head island, south carolina
"Friendly and knowledgeable"
mr miller M.
hilton head, south carolina
mr phillips P.
hilton head island, south carolina
"The technician showed up on time, was very knowledgeable and did a thorough job."
james L.
bluffton, south carolina
dan* M.
bluffton, south carolina
"Wall thermostat has a issue. I figured it was an easy replacement part item as it is just a non-programmable Carrier part that easily comes on and off the wall. Instead the technician priced out a $250 switch to a Honeywell unit that was totally unnecessary. Cannot trust your service going forward."
perry N.
callawassie, south carolina
"Expert Service"
john O.
bluffton, south carolina
raymond G.
beaufort, south carolina
regina W.
lady's island, south carolina
ed P.
okatie, south carolina
"John was very professional and thorough in identifying needed repairs and in serving the HVAC system"
mr means M.
hilton head island, south carolina
"Didnt receive any feedback on service call"
patricia H.
hilton head, south carolina
"We can always count on John to do a through and clean job. He was running late and apologized. We have great confidence in his abilities and always ask for him to do our semi annual checkup"
deborah M.
hilton head island, south carolina
"Went above and beyond to check out some ductwork under villa."
ms carson C.
hilton head island, south carolina
klaus S.
hilton head island, south carolina
"Very thorough job"
tom G.
hilton head, south carolina
"John Matits has been doing my service work for over 17 years. He is the best."
trish* B.
beaufort, south carolina
larry D.
bluffton, south carolina
"John always explains what he has done, John is the BEST!"
elizabeth* S.
hilton head, south carolina
"He did a very professional job."
dale* C.
hilton head island, south carolina
debrah* L.
hilton head island, south carolina
mr osterman O.
callawassie, south carolina
doreen B.
bluffton, south carolina
"The Heating and A/C service was done thoroughly. Helpful tips were also given and set up on the new type of thermostat. This technician is always very pleasant and an excellent and informative worker."
mr holmes H.
hilton head, south carolina
tony D.
sheldon, south carolina
v callahan+ C.
hilton head island, south carolina
"John is the best!!"
russ C.
bluffton, south carolina
"John is wonderful, your scheduling department is not."
russ C.
bluffton, south carolina
"We can always count on John to do a great job. Unfortunately I can't say the same thing for dispatch. I had 2 properties scheduled between 8-10 and 10-noon and John didn't show for the first appointment til 10:45 because he was double booked and sent somewhere else first and not told about my appointments. I never had a call from dispatch saying he was coming or that he was going to be late. This continues to happen and it's extremely unfair to your customers. I not only have to rearrange my work schedule for these appointment, I have to schedule with my tenants at the rental property. I have used Epperson for probably 12 years and have recommend you to many of my neighbors but my not in the future. I don't want friends I refer to you to have these same issues."
charles L.
hilton head island, south carolina
"On time, check the system, told me all was good.."
mrs moody M.
bluffton, south carolina
mr harvey H.
hilton head island, south carolina
"Bobby always does a good job"
mr krasnigor K.
callawassie, south carolina
richard* D.
hilton head, south carolina
"He was thorough and efficient."
meryl-sue R.
bluffton , south carolina
"John is always on time, pleasant, personable and passionate about his job."
dorothy E.
beaufort, south carolina
"Very prompt, knowledgeable and professional technician"
david B.
beaufort, south carolina
"Gordon always does an excellent job. Repair was completed quickly and he explained what had caused the outage."
emma R.
burton, south carolina
"Real nice job."
mary lee H.
hilton head island, south carolina
"He checked everything. The drip pipes outside."
terry* M.
bluffton, south carolina
harry B.
bluffton, south carolina
"John was here right on time and found the problem quickly. Very efficient and professional."
curtis B.
bluffton sc, south carolina
"Half hour late after giving me a 10-12 arrival. No call to notify me either.Unprofessional. Not a fan of the high pressure sales every time I have maintenance. Two people arriving is not what I need for maintenance."
ed L.
bluffton, south carolina
"we trust John....he always does a superior job!"
pat B.
bluffton, south carolina
"I couldn't have asked for a Technician any better than Steve. Very efficient and nice."
anthony V.
bluffton, south carolina
"After explaining to Bobby what my problem was, he assessed the equipment and found the problem (malfunctioning fan motor) in a reasonable amount of time. He checked to see if the part was available. The motor was not in stock but was ordered before he left for his next job. He returned 2 days later and promptly replaced the defect motor."
bill & bess M.
bluffton, south carolina
"Always satisfied with the service & professionalism when we have our check-ups We always recommend Epperson for service"
robert D.
hilton head island, south carolina
barrie W.
hilton head island, south carolina
"John, is always doing the job very well."
mr chasar C.
beaufort, south carolina
"Gordon is very dependable and thorough in his twice yearly review. He uncovered an issue with our gaspac unit being out of level and causing condensate to build up and bypass the overflow and unltimately end up under our house. Annthony and Ricci followed and raised to one end so that the unit is almost level , cleaned out the accumulation and replaced the overflow."
marc H.
hilton head island, south carolina
"John is the best. He knows our home inside and out, literally, so I always ask for his credible assistance."
mr cooper* C.
hilton head island, south carolina
claudette H.
beaufort, south carolina
"He was very professonal, and a hard worker. He was able to answer my questions."
geoffrey L.
hilton head, south carolina
stephen* R.
bluffton, south carolina
karen* M.
bluffton, south carolina
"Master Bedroom system was not reset to "Schedule On""
jeff* S.
hilton head, south carolina
jim S.
hilton head, south carolina
"technician seemed to know what my system needed and performed the service in short order"
dr bullock B.
hilton head island, south carolina
sal D.
bluffton, south carolina
"I would have given a 10 but there was a filter NOT installed in the upper bedroom. I've been serviced by you for 2+ years and was disappointed that the vent was left wide open without a filter. Bobby and Adrian were great though."
mr mccombs M.
hilton head, south carolina
"Understands my issue and hope adjustments will work"
charlie w.
fripp island, south carolina
"john knew what he was doing"
mr sines S.
hilton head island, south carolina
dale S.
hilton head, south carolina
warren* P.
hilton head island, south carolina
"Bobby is always very prompt & thorough."
mark C.
bluffton, south carolina
marci P.
hilton head, south carolina
richard P.
hilton head, south carolina
"John is always very professional, very friendly, and very concerned about any issues we may be having with our systems. He is always very respectful of us and our property."
russ C.
bluffton, south carolina
"We can always count on John to do a great job"
jerry B.
bluffton, south carolina
jeff* T.
ladys island, south carolina
"Would have been a 10 but they had to come back three times to fully analyze and fix the problem"
bill* J.
hilton head, south carolina
"John arrived in a timely manner, quickly diagnosed and repaired the problem all in a pleasant and professional manner. Well done, John!"
charles hunt jr. J.
hilton head island, south carolina
"Always great service!"
ralph* P.
dataw, south carolina
"Gordon does a great job serviceing my hvac"
michael H.
bluffton, south carolina
ms brewster B.
hilton head, south carolina
"efficient and friendly service"
bill F.
hilton head island, south carolina
lorraine* M.
bluffton, south carolina
"I am thrilled with our new unit and thermostat! We have been saving about $100 a month on our electric bill for 2years! Epperson stands by their products and we are extremely satisfied."
mr moberg M.
bluffton, south carolina
"Knowledgable sales rep, but pricing too high compared to competition"
don G.
hilton head, south carolina
"Technician was professional, friendly and prompt"
michael* M.
bluffton, south carolina
russ E.
beaufort, south carolina
"As expected"
charlotte K.
hilton head island, south carolina
"Tech was here for a couple of hours--I'm assuming he did what he was supposed to--compared to previous tech's he was SO slow--is he new or just slow ? Why has that green light in unit so expensive??Has gone up so much since my first one--I have all my work orders since 2002."
elizabeth C.
port royal, south carolina
"Three hours late, no call before coming for me to be able to put dogs up. somehow got water all over the upstairs floor, damaging laminate floors."
joni&bill B.
hilton head island, south carolina
"Extremely courteous, and knowledgeable"
michael J.
bluffton, south carolina
"Robert comes does his job doesn't waste time on the phone speaks to us and explains everything he does."
william C.
hilton head island, south carolina
"Very professional and experienced."
harold J.
port royal, south carolina
"It was perfect, as usual."
keith B.
lady's island, south carolina
"Gordon is prompt and knows what he's doing."
suzanne C.
hilton head island, south carolina
"Always happy with the service Epperson provides."
alys* B.
bluffton, south carolina
"He was very professional and pleasant"
tom H.
hilton head island, south carolina
"Friendly professional service. Equipment works after tech leaves. Have always had issues with other companies after the tech leaves"
philly's & deli D.
hilton head, south carolina
john G.
bluffton, south carolina
"Very polite and fast once they arrived."
earle N.
hilton head island, south carolina
"Difficult to do since we didn't follow him as he worked."
jon* G.
hilton head, south carolina
"Appointment was for 10-12. Reminder you sent me the day before said 8-10. I sent back correction. I had MD appt and got home as technician was finishing at 9:50. He said he got there at 9."
john F.
beaufort, south carolina
"Very personable, thorough and seemly well informed. He was inordinately slow doing paper work in my home while we had to go on to other activities. Was he sure of himself or uncertain? What he seemed to be doing needs to be brought up into the digital age."
anthony F.
hilton head island, south carolina
jessica O.
hilton head, south carolina
"John answered all questions and concerns."
mr oltman O.
bluffton, south carolina
"They came on time, asked me how the unit was performing, checked both the coil and compressor, changed the filters and didn't make a mess."
thomas A.
fripp island, south carolina
"Gordon was prompt. He quickly and effectively remedied our problem. He has a personal understanding and knowledge of our heating/AC system."
william M.
beaufort, south carolina
"The technician was on time and completed work quickly and efficiently."
linda* M.
hilton head, south carolina
juanita* M.
hardeeville, south carolina
"very professional, very polite, knowledgeable"
bob* J.
hilton head, south carolina
"I had to call the office to remind them my service was month overdue."