Epperson Service Experts Reviews

"got some knicks in my door to the attic where the new air handler was installed."

"Excellent customer service, knowledge and kindness"

"Prompt service"

"The technician Steve that came was very professional and completed the jog very quickly while explaining what the problem was."

"Our a/c hasnt worked effectively for awhile, now the thermostat stays where it is programmed."

"Kurt diagnosed and fixed the problem in a timely manner."

"off hours call center is not up to par. first call they took all my info, were one click away from confirming my email, then disconnected, but never returned my call (phone was verified), an hour later i called back and there was no record of that call. Second call was better, and they booked me for AM appt, but upon checking with your team it was really 1pm, and he came at 2PM."

"Professional. Responsive. Quality service/"

"They did a thorough job."

"Technician was polite and professional, as well as proficient."

"Nice People"

"Office staff and techs are professional and on time."

"We appreciate an excellent product and awesome service."

"While I have had a couple very good techs, usually, I get Bobbi. He is unprofessional, condescending, and lazy."

"Fast professional service with friendly service technicians."

"Robert Beasley did an outstanding job yesterday rescuing us from the heat wave and a broken HVAC. Despite the heat, he worked diligently to resolve the numerous problems with the system."

"Bobby who came out on Friday FIXED THE PROBLEMS WE WERE HAVING!!! HE IS OBVIOUSLY THE VERY BEST TECHNICIAN weve ever had to come take care of problems!!!"

"Service was fast and technician was helpful."

"Service person was friendly explained why the unit was doing what it was doing"

"Polite, respectful of property, accepted questions well, efficient diagnosis and resolution , was not in a hurry"

"Service technician was knowledgeable, friendly and courteous."

"Many problems with scheduling visits. Wrong diagnosis and charges for unnecessary 'repairs."

"Got the job done in a timely fashion,know what he was doing."

"Punctuality, courtesy,efficiency."

"John always does an exceptional job"

"Prompt and professional service"

"Respond quickly"

"Epperson technicians are ALWAYS late -- well beyond the appointment time range. My recent appt. was scheduled 2-4 pm, but the technician arrived at 5:20, but no one called to say he was running late."

"John S. and Chris came out on a Saturday (memorial day weekend). This is my first experience with Epperson and it wont be my last. They were very professional and knowledgeable about my unit and knew exactly what to do. They provided the best a/c service Ive ever had. I signed a contract agreement and look forward to a pleasant future with Epperson. Thanks so much John and Chris! You guys are awesome!"

"awaiting written feed back on poor installation issues john was highly capable honest and straight forward"

"Great professional service. Friendly and helpful associates"

"Prompt service. Very courteous personnel."

"I like that the same technician is assigned to our house each time, so he knows our system and we can build a relationship. He is always professional courteous and friendly"

"The best quality and service for everything.."

"Your tech, John Mattie is an excellent tech and has been servicing us for many years. He is the best"

"The men who have come to service our system have always been prompt, efficient and helpful. they have also helped us keep the system running well."

"We were charges almost $600 to be told we need a new a/c unit. Then got a quote of over $12k. I thought they were joking!"

"He did a great job, he went right to the problem."

"Your technician was trimly, courteous and efficient"

"You sent John and he is the best you have."

"Bobby is the best- knowledgeable, courteous, thorough!"

"Polite prompt knowledgeable tech"

"The technician John was very helpful in answering all my questions and showed me how to replace the fuse should it happen again. The emergency AC call response was less than 1 hour."

"Excellent technician Ricky."

"Josh Holliday did an amazing job with repairing our HVAC system. He was thorough in analyzing and diagnosing the problem, carefully explaining it to us, and taking the steps necessary to remediate it. He is patient, understanding and very skilled."

"Ricky came to the house so quickly and had everything handled within the hour."

"service tech. provided excellent on-time service."

"Ricky did a nice job explaining options."

"The technician, John Matits is always very professional and thorough. Would highly recommend!"

"My tech, John Mathis, is very reliable and trustworthy!"

"You did what you were supposed to do, and did it nicely and explained what you did understandedly."

"The technician was professional and polite."

"Through.took extra time to check vents to make sure had not holes since we defended had new roof installed."

"Epperson sent a tech the same day I called in a problem. John was able to find the cause of the problem quickly."

"Steve was not finished when I had to leave. It wouldve been nice to talk to him once he completed the work. He couldve called me."

"100"

"John Matits continues to set the high standard of professionalism, communication and personal interaction with us and Epperson's HVAC system we have come to depend on from your company - we only hope that Epperson's other customers can enjoy his being a role model for all of the company's technicians!"

"Kurt is an excellent trouble-shooter. Typically, mechanical problems (and lifes problems) involve more than one issue or cause. Kurt found three small issues that were causing the condenser to malfunction. His HVAC deductive reasoning skills are excellent and he doubled-checked his work. Impressive."

"The workers were polite, knowledgeable and willing to answer questions"

"The technician was terrific"

"John did super job. Efficient and fast."

"Technician was punctual, professional, and efficient."

"great job, efficient and fast"

"Josh was super friendly, very thorough, took his time to do the job right."

"John is the best. Knows our house and system inside and out."

"The service person knew what he was doing"

"professional and diagnostic ability"

"Bobby and Chris did a complete inspection of the system and discovered issues. They gave me options and allowed me time to contemplate my decision."

"Bobby was right on time and did a great job."

"John is a first rate professional"

"Your service is always excellent."

"John is the best."

"John was quick and efficient with our tune-up. He also made recommendations for changing out our air filter."

"Steve is awesome!"

"The technician was very pleasant and helpful"

"In the past years the filters being changed was part of the service. The last few times I was told they didn't get any filters. I have an attic unit. Not easy for me to get to. I called asking and never got an answer. I guess going to buy filters tomorrow. Not happy"

"He was here no more than 30 minutes, and I dont know if he was suppose to check the outside unit, but he didnt do it,"

"Very neat and professional"

"They were very professional"

"service and sales men were both professional and courteous."

"John was great!"

"The last technician said everything was fine with my system. The most recent technician says I need almost $5k in work. The visits were less than 6 months apart so am I being upsold now or was first technician not very thorough? App hasn't worked since last technician changed a setting on thermostat so I'm likely to change that piece of junk to ecobee."

"Larry was my technician & he did a great job. He is a fine young man & very professional. He is a keeper. He explained everything that he did. I would like home to do all of my maintenance. Thank You, Rita O Brien"

"Technician was very thorough, clean and explained his actions."

"Steve is good. He knows our system."

"Ricky did a great job, on time and helpful...."

"Extremely helpful with information and follow through."

"Service tech John was the best! However, there seems to be some confusion about the time window. He was booked for 12 to 2 and he had 4 to 6. This is the second time it happened in the past year. I have no issue with John only scheduling"

"John is always so helpful"

"John arrived on timeearly in fact..did a thorough exam of my units in and outplus was informed in advance about a line set vibrations problem Ive had. I am waiting for additional advice to come ?"

"Technician was easy to deal with, just waiting for a written estimate. Received a verbal estimate."

"Competent, friendly, and prompt service."

"Bobby arrived on time and took care of the problem with us hardly even noticing he was here. I would have preferred somebody at Epperson seeing the alert displayed on the thermostat and advising me. If that had occurred, the score would have been a '10'."

"Ricky was an excellent engineer"

"Timely service and installation of new parts."

"On time and professional"

"The company workers did their presentations and work pleasantly and efficiently and gave good information and help in learning about the new equipment."

"John knows our system. Work is always done properly. We specifically request John. That says all we need to say, doesn't it?"

"Felt that a thorough checkup was completed."

"Technician provided great service. He gave clear explanations of what he did and gave great recommendations."

"Larry was professional, friendly and explained what service he was providing in a easy to understand manner."

"Our technician, John, was here promptly android the service inspection in a thorough fashion."

"Efficient service. John knows our systems well."

"Knowledgeable and sincere. Explained the issue very well."

"This service man takes care to check everything out and explain things to me."

"Bobby was on time and provided an explanation of all service and the state of the unit."

"timely, professional"

"On time, very thorough, explained what he would be doing"

"Communications are poor on the status of ordered fan motor as to when it would ship and be reinstalled even though my zone was out and that part of my house very cold."

"Excellent service with explanation of activities"

"weather was too cold to get a good reading on AC unit but not the fault of the technician"

"Very experienced tech, was proactive in diagnosis. Very helpful"

"The technician was supposed to arrive between 2:00 - 4:00. I got a call shortly after 4:00 that he was on his way and he showed up at 4:40. Also, it appeared that Service Experts weren't working on my other problem any longer since I asked and the technician thought that the problem had been diagnosed as caused by the router. It had not. To his credit, he reached out to Service Experts and I got a follow up call that is now still open."

"Seemed thorough and recommendations seemed reasonable."

"Service man left some of his equipment hanging on my air conditioner outside."

"Ricky was both thorough and professional."

"Our technician was timely, efficient and extremely friendly"

"Larry did a great job. Polite, courteous and helpful"

"Service call on 3/7/22, had an excellent technician, very polite, knew where he was and got the job done ."

"Professional"

"John informs the customer of the service and how the unit is working. Very courteous, also."

"John is an excellent Tech, and communicator. He and Tommy make a good team."

"Arrived on time as promised called ahead. Everything done efficiently and system updates downloaded and explained to me"

"This man knows what he is doing."

"John always does a great job!"

"Courteous"

"John Matis - As always, professional, knowledgeable, personable. What more can I say? I look forward to my semi-annual tune-ups just for the chance to catch up with John."

"Polite,professional and efficient"

"Arrived on time, put cloths down on floor, very courteous, cleaned up every day"

"Good during service visit but unit now has (one day later) stopped working due to heat pump overpressure. This happened a year ago due to overfilling the refrigerant. They are bering called back today"

"Still not fixed"

"You are always very prompt in getting out to my house when I have an issue, and your guys are very courteous and diligent."

"Kurt is the best"

"Arrived on time, very knowledgeable, as well as a very good listener to the situation that was going on in the house. Explored the situation and discussed it with me, as well as the cleaning lady who was present. Very pleasant and helpful."

"Even in the dark he made sure the job was accomplished."

"Same person comes each year and knows his job."

"Efficient, friendly, informative"

"The technician clearly explained everything to me including options for upgrades."

"John is excellent, and we will always stay with Epperson as long as we have him - however I don't like having a sales person always having to join him to look for other issues in the home"

"Bobbie is very efficient and nice to work with"

"Service tech came to appointment early. I was called ahead of time to ask if that would be okay. He was knowledgeable and serviced our hvac units, giving me a inspection performance report. Very polite and friendly person."

"Timely, polite and respectful. Explained things well and listened to homeowner"

"On time service"

"The serviceman was pleasant and helpful."

"Technician was professional, arrived on time and kept us informed of everything he was doing"

"John has done a great job maintaining our AC for 10 years."

"Poor workmanship"

"I felt technician was dishonest regarding the need to replace the whole system."

"Professional and on time"

"John is the BEST of the best in every business way possible way! Over and above! I have had John as my Service Rep for just about 10 years. This last visit John had a gentleman with him named Tommy. Tommy picked up a part and brought it to John at the house! Great team work!"

"Bobby is always professional and goes about his work in an efficient manner."

"Very pleased with response to my request for "emergency" service. Have not yet received an itemized statement of work performed. Surprised that this problem arose approximately 1 month following maintenance service. Disappointed that this unit required such a repair being less than 3 years old. Aghast at a charge of $1650."

"Issue was quickly diagnosed and fixed."

"great job"

"Friendly and walked me through all the issues with my system."

"Great customer service,tech did a great pm service"

"Because they did not fix the problem. They advised me that it is not covered under the program I am in. It was not making this noise until after they fixed the shortage for the heat."

"John Matits continues to provide us with prompt, professional, friendly, knowledgeable, very helpful and very efficient support. It is a pleasure (and Epperson treasure) to have him as our Epperson Service Master! He is one of the major reasons we are delighted to have Epperson as our HVAC service experts! Kenneth & Pamela Shackle"

"I discussed the deficiencies of my experience with Epperson when there was a fire in the air handler, covered by my Epperson contract, on 30 January 2022, with Eric Eckhart at Epperson. I also fully completed this questionnaire but when I hit "Submit" there was a claim of a system malfunction. I have written out a narrative of the whole situation, but there is no way to attach such to this survey."

"Excellent service provided, on time, very courteous"

"Bobby the service tech is great."

"Bobby Beasley is an expert. He is knowledgeable, competent, , and very efficient. Able to diagnose problems and effect repairs quickly."

"Ricky explained what was happening"

"problem not yet resolved"

"Fast and efficient technician."

"Punctual, masked, quick and near appearance"

"John ALWAYS does a fantastic job."

"On time. Professional."

"Prompt Efficient Knowledgeable"

"The gentleman was knowledgeable and pleasant"

"The guys were professional and good. System was defective on first visit and down completely on second visit. It is now two weeks since we have had the final diagnosis of the need for replacement of a panel. Finally did get a message saying part of it was there. It is cold in that area of the house which is our bedroom and shower bathroom. Not sure why it is taking so long communication has been less than satisfactory."

"I have trust in the ability of the serviceman who was working on my problem, he has proven himself capable in years past."

"Service man was knowledge, prompt and friendly."

"Timely thorough service with a smile..cant be better than that."

"Bob was very professional and had a great attitude. Could tell he took pride in his job"

"Worker always on time and ask questions and answers questions"

"John has been to our house before. He is friendly and efficient."

"Prompt and submitted the parts needed"

"John always does excellent work for us. That's why we always request him by name"

"Nice young man - explained to me the unit is working as well as it can for it aging."

"Knowledgeable and personable technicians."

"Wow, first technician who actually changed out the filter instead of me having to go buy one and put it in!!!"

"very professional"

"My issue was with the timing of the new thermostat that we ordered. It took three week to get it. I called twice to find our what the status was . Each time I was told that they'll let me know when it arrives. The timing was over the holidays so that may have contributed to the problem. On Monday 1/3/21 a rep called and said the part would arrive that day and can be installed the next day."

"John's a great service technician."

"Service technician was friendly and thorough. Quickly diagnosed the problem with our upstairs air handler."

"Always timely and egfective"

"Value and professional"

"service technician and service manager came to address the issues following the installation of our new system. found the problem and resolved them."

"Larry, our technician, knew his business, and worked efficiently while keeping us in the loop on what he was finding."

"Service provided was excellent. Our thermostat was finally setup right and we were thought how to use it. The technician was very acknowledgeable in all phases of the service."

"John is the best! Trustworthy, dependable and efficient."

"Called at 7:30 Christmas Eve for emergency service. Technician arrived at 4:00 and told me our problem wasnt even added into his schedule until 1:30. This was after my third call to request service. Overall I had to call 4 times. Not acceptable"

"I emailed a month ago and talk to one of the managers having my maintained membership cancel. Im disappointed that since that day I have been charge twice. Please cancel my membership immediately. I have already talk to the manager about the horrible experience I had with Epperson last month."

"The visit couldn't have been better. The technician showed me the fix if it happens again."

"outside unit was not cleaned of debris, leaves buildup in and around the unit"

"Steve was excellent as always ??"

"Very professional and knowledgeable Technician."

"Prompt on time, checked all units and advised on changing filters."

"Service promptly addressed the problem"

"He was very thorough. He had to order a new special filter which will be installed to finish job in two days. He also gave me a heads up on unit being totally covered in bushes. That has been taken care of. He explained things to me so I would understand why unit needed to be in open area. He was very informative which I really appreciated. If he hadnt shown me I wouldnt have known where unit was."

"its John"

"Even though parts had to be ordered,John worked to replace needed parts as soon as possible and as always did a great job."

"Seemed to spend more time checking more areas."

"service tech very helpful"

"The technician was very professional."

"The service technician provided professional service."

"Te technician was very efficient and quiet in going about his service. He explained everything, even using photos."

"I called on Nov 26/21 just after 8:00 am because of no heat, call center gave a appointment of between 10:00 - 12:00, at around 3:00 pm I called back and was told Tech. would be there soon, called back at 4:00pm and after questioning CSR was told a mistake was made and call was not put out to Dispatch, Tech arrived after 5:00 pm."

"Good service, on schedule"

"Your team had a positive attitude and were dedicated to fixing our heating system."

"John has always in it is still very professional and his job"

"Timely arrival, knowledgeable, friendly and explained what was done."

"Very thorough. Very kind man. Answered all my questions."

"Knowledgable, friendly and a willingness to answer any questions"

"very polite, thorough, and informative"

"Technician was on time and did a very though job in a timely manner"

"Call the people that did the work or so pleasant and positive and their attitude. We are older and they are very thoughtful and helpful."

"service was fine, follow-up poor."

"I was bombarded by a salesman to buy some crazy cost advantage plan. Told my heat doesnt work and would cost $2900 for repairs. Uhm called another company that refigures the zone for $89. Thats some awful first time impression"

"Took several trips to get it fixed"

"Very thorough a professional. He was on time and very conscientious."

"Very courteous and informative about everything."

"Bobby always does an excellent job"

"John was excellent"

"John Matits is extremely knowledgeable and helpful. Always answers any questions that we have."

"Technician is highly qualified and knowlegeable on my HVAC system."

"I have requested several times for management to call me to discuss the ongoing problem I have, have never received a call back! It is impossible to reach a live person and is very frustrating dealing with call center!"

"Knowledgeable, friendly Tech"

"John was on time and finished on time kept me informed as the service was conducted"

"Always a wonderful experience."

"The guys were prompt & found a part that needs replacing. I hope it gets here before the weather turns very cold."

"John Matitis has been doing my service for over 19 years. He is the best."

"Because I had a specific problem and the problem was not corrected. Hey second service call for the same problem was required on an urgent basis and it still was not corrected"

"The technician was very knowledgable, professional and explained everything clearly. He was also very nice!"

"John was very helpful and informative. Provided answers to all my questions."

"We have damage to our floors and the filter crate, it was dropped from the ceiling while Kurt was changing out the filter"

"I appreciated Johns technical expertise in quickly identifying the problem. Ordered the parts abs returned to replace. Experienced some issues but quickly resolved the problem. We now have a fully operational HVAC. Excellent customer service. A great representative of your company."

"Service man vcery excellent"

"Bobby is very familiar with our home and our system and he was quickly able to diagnose the problem."

"Punctual, professional, knowledgable, personable"

"Kurt is very friendly, professional, and explains the technical issues in a way I can understand them."

"Bobby is great."

"The technician was familiar to me, very efficient in his work, and did what I think was a good maintenance job."

"We still haven't solved the problem"