Epperson Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,617 Reviews
john R.
fripp island, south carolina
jessica O.
hilton head, south carolina
"Worker always on time and ask questions and answers questions"
ana F.
bluffton, south carolina
dale*karen C.
hilton head island, south carolina
"John has been to our house before. He is friendly and efficient."
janet H.
bluffton, south carolina
"Prompt and submitted the parts needed"
nick M.
hilton head island, south carolina
earle N.
hilton head island, south carolina
"John always does excellent work for us. That's why we always request him by name"
patricia* B.
hilton head, south carolina
"Nice young man - explained to me the unit is working as well as it can for it aging."
donna H.
beaufort, south carolina
"Knowledgeable and personable technicians."
bob A.
bluffton, south carolina
"Wow, first technician who actually changed out the filter instead of me having to go buy one and put it in!!!"
kenneth J.
hilton head island, south carolina
"very professional"
ms hutchinson H.
bluffton, south carolina
"My issue was with the timing of the new thermostat that we ordered. It took three week to get it. I called twice to find our what the status was . Each time I was told that they'll let me know when it arrives. The timing was over the holidays so that may have contributed to the problem. On Monday 1/3/21 a rep called and said the part would arrive that day and can be installed the next day."
robert K.
bluffton, south carolina
"John's a great service technician."
mr pace P.
bluffton, south carolina
"Service technician was friendly and thorough. Quickly diagnosed the problem with our upstairs air handler."
jean M.
hilton head island, south carolina
"Always timely and egfective"
william T.
hilton head island, south carolina
jim W.
beaufort, south carolina
"Value and professional"
dorothy E.
beaufort, south carolina
"service technician and service manager came to address the issues following the installation of our new system. found the problem and resolved them."
linda S.
beaufort, south carolina
bill L.
hilton head, south carolina
sam C.
hilton head island, south carolina
"Larry, our technician, knew his business, and worked efficiently while keeping us in the loop on what he was finding."
art E.
bluffton, south carolina
"Service provided was excellent. Our thermostat was finally setup right and we were thought how to use it. The technician was very acknowledgeable in all phases of the service."
marcia* G.
sun city, south carolina
"John is the best! Trustworthy, dependable and efficient."
jeff H.
bluffton, south carolina
"Called at 7:30 Christmas Eve for emergency service. Technician arrived at 4:00 and told me our problem wasnt even added into his schedule until 1:30. This was after my third call to request service. Overall I had to call 4 times. Not acceptable"
mr krasnigor K.
callawassie, south carolina
diane W.
bluffton, south carolina
"I emailed a month ago and talk to one of the managers having my maintained membership cancel. Im disappointed that since that day I have been charge twice. Please cancel my membership immediately. I have already talk to the manager about the horrible experience I had with Epperson last month."
eileen B.
hilton head island, south carolina
"The visit couldn't have been better. The technician showed me the fix if it happens again."
lynn* P.
hilton head, south carolina
tiffany* E.
bluffton, south carolina
"outside unit was not cleaned of debris, leaves buildup in and around the unit"
dianne* H.
hilton head island, south carolina
"Steve was excellent as always ??"
gerald* G.
hilton head island, south carolina
"Very professional and knowledgeable Technician."
rick Z.
bluffton, south carolina
"Prompt on time, checked all units and advised on changing filters."
ronald N.
hilton head island, south carolina
"Service promptly addressed the problem"
linda Z.
bluffton, south carolina
"He was very thorough. He had to order a new special filter which will be installed to finish job in two days. He also gave me a heads up on unit being totally covered in bushes. That has been taken care of. He explained things to me so I would understand why unit needed to be in open area. He was very informative which I really appreciated. If he hadnt shown me I wouldnt have known where unit was."
ronald B.
hilton head, south carolina
"its John"
judy B.
bluffton, south carolina
earle N.
hilton head island, south carolina
jim E.
hilton head is., south carolina
"Even though parts had to be ordered,John worked to replace needed parts as soon as possible and as always did a great job."
jeff* T.
ladys island, south carolina
"Seemed to spend more time checking more areas."
vin L.
hardeeville, south carolina
donna* G.
hilton head island, south carolina
mae S.
bluffton, south carolina
"service tech very helpful"
james C.
bluffton, south carolina
"The technician was very professional."
glynda H.
beaufort, south carolina
"The service technician provided professional service."
robert* L.
hilton head island, south carolina
"Te technician was very efficient and quiet in going about his service. He explained everything, even using photos."
jim S.
hilton head island, south carolina
"I called on Nov 26/21 just after 8:00 am because of no heat, call center gave a appointment of between 10:00 - 12:00, at around 3:00 pm I called back and was told Tech. would be there soon, called back at 4:00pm and after questioning CSR was told a mistake was made and call was not put out to Dispatch, Tech arrived after 5:00 pm."
jim W.
bluffton, south carolina
"Good service, on schedule"
athenacorporation A.
hardeeville, south carolina
"Your team had a positive attitude and were dedicated to fixing our heating system."
gary* B.
bluffton, south carolina
"John has always in it is still very professional and his job"
walter* M.
hilton head island, south carolina
"Timely arrival, knowledgeable, friendly and explained what was done."
mr krasnigor K.
callawassie, south carolina
paula E.
beaufort, south carolina
phylis g.
bluffton, south carolina
elizabeth* F.
hardeeville, south carolina
"Very thorough. Very kind man. Answered all my questions."
william M.
bluffton, south carolina
"Knowledgable, friendly and a willingness to answer any questions"
mr cherami C.
callawassie, south carolina
stephanie* B.
callawassie, south carolina
"very polite, thorough, and informative"
tony T.
bluffton, south carolina
"Technician was on time and did a very though job in a timely manner"
john S.
okatie, south carolina
gail* Z.
hilton head island, south carolina
"Call the people that did the work or so pleasant and positive and their attitude. We are older and they are very thoughtful and helpful."
robert F.
hilton head, south carolina
jim* W.
hilton head, south carolina
"service was fine, follow-up poor."
diane W.
bluffton, south carolina
"I was bombarded by a salesman to buy some crazy cost advantage plan. Told my heat doesnt work and would cost $2900 for repairs. Uhm called another company that refigures the zone for $89. Thats some awful first time impression"
robert S.
dataw, south carolina
"Took several trips to get it fixed"
rocco G.
st helena, south carolina
judy* H.
bluffton, south carolina
ms carson C.
hilton head island, south carolina
dorothy* E.
beaufort, south carolina
"Very thorough a professional. He was on time and very conscientious."
richard* C.
hilton head, south carolina
"Very courteous and informative about everything."
ms baron B.
hilton head, south carolina
"Bobby always does an excellent job"
agostino* S.
bluffton, south carolina
"John was excellent"
barbara J.
burton, south carolina
leslie B.
bluffton, south carolina
"John Matits is extremely knowledgeable and helpful. Always answers any questions that we have."
ben C.
beaufort, south carolina
"Technician is highly qualified and knowlegeable on my HVAC system."
bill L.
hilton head, south carolina
"I have requested several times for management to call me to discuss the ongoing problem I have, have never received a call back! It is impossible to reach a live person and is very frustrating dealing with call center!"
sharron* K.
st helena, south carolina
tom Y.
hilton head island, south carolina
"Knowledgeable, friendly Tech"
kerry F.
hilton head, south carolina
"John was on time and finished on time kept me informed as the service was conducted"
harry* S.
bluffton, south carolina
danielle R.
hilton head island, south carolina
jackie H.
hilton head island, south carolina
albina M.
hilton head, south carolina
suzanne C.
hilton head island, south carolina
"Always a wonderful experience."
michael R.
bluffton, south carolina
shauna D.
ridgeland, south carolina
ms gey G.
hilton head island, south carolina
roger S.
bluffton, south carolina
"The guys were prompt & found a part that needs replacing. I hope it gets here before the weather turns very cold."
thomas G.
hilton head island, south carolina
"John Matitis has been doing my service for over 19 years. He is the best."
juanita* M.
hardeeville, south carolina
howard F.
okatie, south carolina
"Because I had a specific problem and the problem was not corrected. Hey second service call for the same problem was required on an urgent basis and it still was not corrected"
carol T.
lady's island, south carolina
"The technician was very knowledgable, professional and explained everything clearly. He was also very nice!"
jeffrey F.
callawassie, south carolina
"John was very helpful and informative. Provided answers to all my questions."
betty D.
bluffton, south carolina
"We have damage to our floors and the filter crate, it was dropped from the ceiling while Kurt was changing out the filter"
peter B.
hilton head is, south carolina
"I appreciated Johns technical expertise in quickly identifying the problem. Ordered the parts abs returned to replace. Experienced some issues but quickly resolved the problem. We now have a fully operational HVAC. Excellent customer service. A great representative of your company."
jimmy M.
beaufort, south carolina
"Service man vcery excellent"
tom E.
beaufort, south carolina
dorothy* K.
bluffton, south carolina
"Bobby is very familiar with our home and our system and he was quickly able to diagnose the problem."
william J.
bluffton, south carolina
"Punctual, professional, knowledgable, personable"
karen M.
hilton head, south carolina
"Kurt is very friendly, professional, and explains the technical issues in a way I can understand them."
ivan A.
hilton head island, south carolina
"Bobby is great."
marjorie C.
hilton head island, south carolina
"The technician was familiar to me, very efficient in his work, and did what I think was a good maintenance job."
robert S.
dataw, south carolina
"We still haven't solved the problem"
alan* M.
hilton head island, south carolina
linda W.
bluffton, south carolina
"The technician Robert is courteous, professional and has been diligent in identifying the problem I reported with my air conditioning unit making a popping noise when starting. I appreciate his dedication to me as a customer."
lynn J.
bluffton, south carolina
martin K.
okatie, south carolina
"Technician"
james D.
hilton head island, south carolina
"Larry was very thorough."
paul* T.
bluffton, south carolina
jim S.
hilton head island, south carolina
"Tech was very professional"
gerald* G.
hilton head island, south carolina
"John did great job."
roger C.
hilton head island, south carolina
patricia H.
hilton head island, south carolina
"Always comes when promised. Dependable and works cleanly."
john F.
beaufort, south carolina
"Very warm friendly and thorough. Came well prepared and worked independently. But technicians never come with correct filters."
mr fitzgibbons F.
okatie, south carolina
"He was prompt, polite, professional, patient."
maury M.
bluffton, south carolina
mr persico P.
hilton head island, south carolina
"Usual good service from our technician and the local HH office. Would like to be able to talk directly with our local office and not someone with no be knowledge of HH or my prior history with Epperson when I call in for service/assistance."
mr macropoulos M.
hilton head island, south carolina
ms horton* H.
hilton head island, south carolina
"Took less than 5 minutes and no extra charge"
elisabeth H.
beaufort, south carolina
"He was very professional and answered all my questions."
jennifer R.
bluffton, south carolina
deborah* M.
hilton head island, south carolina
"Ricky stayed at our villa until certain the problem was fixed. Even had a replacement part on his truck for the thermostat."
mary D.
hilton head, south carolina
donald C.
bluffton, south carolina
"Always good service.Have used it for several years."
stephen D.
bluffton, south carolina
"John was considerate and seemed to be thorough in his servicing of our HVAC Units."
raymond D.
hilton head island, south carolina
"Prompt, reliable, professional and efficient service"
barbara J.
burton, south carolina
motorcoachresort M.
hilton head, south carolina
"Service Tech showed up and day later than scheduled?! Tech showed up at 5pm and not the scheduled time. Tech inspected HVAC and we have not received a quote for work needing to be done?"
juanita* M.
hardeeville, south carolina
"tech. arrived in a timely manner very knowledgeable of the situation made sure everything was working properly before departing very polite"
paul G.
seabrook, south carolina
"Technician was very thorough and advised me on the status of my unit."
mr sines S.
hilton head island, south carolina
jack F.
hilton head, south carolina
"Ricky was very courteous and got to problems instantly"
jean N.
sun city, south carolina
richard S.
hilton head, south carolina
"We thought Larry was very interested in pleasing us and he was thorough and professional"
michael S.
bluffton, south carolina
"John was friendly, efficient, and competent."
margaret C.
bluffton, south carolina
"Prompt Service. Knowledgeable and respectful t technicianRicky"
carolyn K.
hardeeville, south carolina
"Very sociable. Super nice and engaging."
burt* P.
okatie, south carolina
"Bobby is fast, professional and courteous!"
michelle* M.
beaufort, south carolina
"Technician very knowledgeable and answered all questions I had. Very professional."
martine A.
bluffton, south carolina
"After >2000 fee, my unit is STILL NOT WORKING AFTER 3 SERVICE CALLS"
mary* R.
hilton head, south carolina
"Very patient explaining things and were on time"
donna* G.
bluffton, south carolina
jim W.
beaufort, south carolina
"In the end, the Electrician, John Kruger, came on Saturday and fixed the issue Satisfactory. He is a Professional who is outstanding."
tom* P.
p lbeaufort, south carolina
"Technician was on time, knowledgeable, and courteous. Felt comfortable having him in our home. Provided great service."
jeff S.
hilton head island, south carolina
"Kurt was very helpful explaining the systems to me. We just moved down from MI and I was interested in how these systems functioned."
cynthia* R.
bluffton, south carolina
"Made arrangements to get an aluminum coil for my system and added freeon. Awaiting deleivery of coil"
charlene G.
lady's island, south carolina
"John is great."
doreen B.
bluffton, south carolina
"John is knowledgable of the units and does a thorough job."
gregory* B.
bluffton, south carolina
joseph B.
bluffton, south carolina
"Only provided minimal instruction on the operation of the newly installed system."
carol N.
hilton head, south carolina
mr facchiano F.
hilton head, south carolina
"Techician John Mattis always provides excellent service"
ron S.
okatie, south carolina
"Professional level service from recognized company"
marc H.
hilton head island, south carolina
"John knows our home inside and out and I trust his word and service explicitly."
earle N.
hilton head island, south carolina
"We keep requesting that John does our service. That seems to be reason enough"
steven P.
hilton head island, south carolina
"My appointment was 8am-10am, tech arrived at 11:10am and was only here 15 minutes. I've had service the past 10 years that took an hour, with a detailed explanation of what was done and recommendations."
:pa T.
hilton head island, south carolina
"On-time - courteous - worked effectively"
william M.
hilton head, south carolina
"Steve was very professional and answered all my questions so that I could understood what he was doing and what I could possibly expect from our 3 year old system going forward"
gregory B.
bluffton, south carolina
"John is great and did a fine job."
eileen F.
hilton head island, south carolina
"Fixed the problem"
marjorie C.
hilton head island, south carolina
"Okay so far.....technician seemed to be thorough and knowledgeable."
jeff H.
bluffton, south carolina
mr kellom K.
hilton head, south carolina
bill L.
hilton head island, south carolina
"John very professional and thorough"
john T.
bluffton, south carolina
robert* S.
ladys island, south carolina
"I was told that there would be a follow up phone call concerning the part that was needed to complete my repair. It has been two days and I have not received any call concerning my situation."
thomas* D.
bluffton, south carolina
shirley S.
hilton head, south carolina
"On time. Informative. Thorough"
dr bullock B.
hilton head island, south carolina
mrs jean M.
hilton head island, south carolina
"John is always on top of things"
mrs baker* B.
hilton head island, south carolina
"Kurt does a great job!"
george M.
beaufort, south carolina
"Matt is the best. He is courteous and professional"
scott* M.
hilton head, south carolina
"Got to us very quickly and had our AC running again within an hour. Bobby is a very good technician/trouble shooter."
olivia A.
okatie, south carolina
"N/A Scott cancelled our appointment"
mr rushford R.
hilton head, south carolina
"Very prompt, diagnosed problem immediately"
ben C.
beaufort, south carolina
"Very knowledgeable technician!"
claudette H.
beaufort, south carolina
"he never called me or knock on my door. I only knew he was here when I looked out the window and saw a man outside by the air conditioner. Never said he was finished, just left?"
russ C.
bluffton, south carolina
"John is the best, he's been helping us for years and we can always count on him to take care of us."
micheal* D.
hilton head, south carolina
"Late arriving from time committed and had to come back to get one of units back on"
richard A.
bluffton, south carolina
"Unit failed 1 hour after technician left. Although the unit failed shortly after Ricky left he was very professional and thorough. The problem was apparently intermittent."
pete M.
hilton head, south carolina
"work detailed and reviewed in a timely manner"
mark* H.
hilton head island, south carolina
"Very nice and informative ! Explained everything they were doing and answered all our questions"
chuck L.
fripp island, south carolina
paul M.
bluffton, south carolina
"It took over 3weeks & a dozen phone calls to fix a thermostat problem. Your customer service contract service never had a clue as to what was going on. Your internal communications as well as providing information to the customer is totally unsatisfactory."
bill P.
hilton head island, south carolina
"The ac unit is leaking - the tech looked at it and said no leak. I had a plumber come the following day and they traced the leak to the condensate line from that unit."
timothy* B.
harbor island, south carolina
"The tech was supposed to arrive between 8 & 10 but didn't get there until 1:30. I understand that things like this happen but no one called to say that he was going to be late so that I could adjust my schedule. He didn't turn the unit on to make sure it worked ok after draining the line. I also do not like the outsourcing of the customer service number. The few times I have had to call the rep seems to have a hard time knowing how to schedule accordingly."
veronica P.
bluffton, south carolina
"Technicians were polite, wore masks and booties so they were very considerate."
juliana D.
hilton head island, south carolina
steve* S.
bluffton, south carolina
tim P.
hilton head, south carolina
al L.
bluffton, south carolina
"You fix the problem and very professional."
richard P.
hilton head, south carolina
"John is always respectful to us, and to our home and property."
steve* B.
bluffton, south carolina
"In the over 12 years we have owned our Lennox unit, John Matis has been the only Epperson service technician to touch it for scheduled service. I request him specifically for every scheduled service and have come to look forward to his twice yearly visits. He is not only professional and very knowledgeable, but also an enjoyable person to be around and I have come to consider him a friend. As long as John continues to work for Epperson, I will remain an Epperson customer. I have referred Epperson to neighbors who then signed up for service contracts based solely on John's expertise."
mike A.
bluffton, south carolina
"Service technician came out at 10 oclock at night nothing he could do but in a day and a half it was repaired"
jeffrey F.
callawassie, south carolina
"On time - did all the work and informed us of everything at the end"
leon C.
hilton head island, south carolina
james C.
bluffton, south carolina
"On time"
dorothy* E.
beaufort, south carolina
"Very professional, found the problem"
robert G.
beaufort, south carolina
"On time and called first"
trudie L.
hilton head island, south carolina
"Rude and unhelpful"
marie R.
hilton head island, south carolina
"Very informative, pleasant answering my questions."
donna* G.
hilton head island, south carolina
"No service"
kristopher L.
beaufort, south carolina
"Technicians do not follow up. Unit was gimmirigged using bypass method until part came in. Part was never received and technicians never followed up. Recent drop off of filters has been wrong filter for the unit."
thomas g F.
hilton head, south carolina
"Knowlegleable"
agostino S.
bluffton, south carolina
"Because of John"
mr grywalski* G.
hilton head, south carolina
"Bobby is a pro and goes about his work with knowledge and professionalism. Always happy to see him come to perform service."
jim lila weiss W.
beaufort, south carolina
"Knowledge, calm, professional."
geoffrey L.
hilton head island, south carolina
louise L.
hilton head island, south carolina
"QUICK PROFESSIONAL CARING SERVICE"
mr cinalli C.
hilton head island, south carolina
steve & sue S.
bluffton, south carolina
"Friendly, quick diagnosis & explanations. John always resolves issues on site or if parts are required, gets them ordered & replaced quickly"
kenneth* D.
bluffton, south carolina
"Epperson installed a brand new Air Conditioner and coil 7 years ago due to refrigeration leaks. Two weeks ago I was informed that there were leaks again due to coil corrosion. Last week I was informed that it would take 5 weeks to obtain a new replacement coil. Inside temperature have reached 85 degrees as we wait for this coil. I continue to wait for Eric to return my calls after leaving 3 requests with customer service representatives."
dale M.
bluffton, south carolina
"Amy was very informative and answered my questions thoughly"
edwin H.
hardeeville, south carolina
"Very helpful and explained all the possibilities very knowledgeable"
greg H.
fripp island, south carolina
"I called in and he showed up 45 mins later"
marcia M.
hilton head, south carolina
"Ricky and his crew were efficient, knowledgeable and very careful in their work"
linda W.
bluffton, south carolina
"I had a visit on Saturday evening due to clogged drain line. Steve called when he was on his way, arrived ahead of scheduled time and was friendly, professional and had a good attitude even though he was working late on a Saturday evening. He answered my questions and handled my problem in an efficient manner. I asked for his supervisor's name (Eric Erikson). I called the office Monday morning and left a voicemail that I wanted to give Steve a commendation. I am writing all this as I have not heard from his supervisor at this time. Steve is an excellent employee and should be recognized. Thank you, Linda Walker"
tony D.
sheldon, south carolina
pam M.
hilton head island, south carolina
"Steve came.qucickly and efficiently fixed the problem in between rental guests"
frank* D.
sheldon, south carolina
"came out promptly on a weekend. Was friendly and competent. Did not have the equipment to fix the problem which was a leak in the line"
marcia M.
hilton head island, south carolina
"Ricky was pleasant, knowledgeable, and fied the problem in a fast, efficient manner."
linda* G.
bluffton, south carolina
"New person Polite and deligent"
reed R.
bluffton, south carolina
"Should give customer a written proposal when they are given the cost of a job, just not verbal only, easier to sit a look as to making decision"
mike M.
hilton head island, south carolina
"I am part of the Advantage program. It took 4 days before my system was fixed. Not the technicians fault. I find the call center gives a different answer every time I call. I was promised a follow up visit, then get told it was never booked."
michael* M.
bluffton, south carolina
"Good service call. Efficient"
susan S.
hilton head, south carolina
"timely, efficient"
edward E.
hilton head island, south carolina
"They found the problem and fixed it in a timely manner."
ashley H.
ridgeland, south carolina
"Tech checked everything and explained what he was doing"
bill B.
hilton head island, south carolina
"Both service techs, Steve & Rickey, were pleasent, informative and patient with my questioning."
john C.
hilton head, south carolina
"He was knowledgeable, explained exactly what he was doing, and transparent when he made a mistake (which he corrected)."
tony D.
sheldon, south carolina
"On Monday evening August 2nd, I received an urgent request email from Lennox with a 413 error code message. According to the email a notice was sent to YOU also. I called Epperson the morning of August 3rd at approximately 8:00EST. I am in Chicago an no one is at the residence. Your call center, I didn't know what language the people were speaking to me, I couldn't understand them. After going through the details of the error report they said I would be hearing back within 2 hours of the time of the service technician. This is important because I have to schedule someone to go to the house and wait for your tech to arrive. Nobody called me back within the 2 hour period. So I called back and spoke with another customer service rep who then told me I should never had been told I would receive a call within 2 hours and I should just wait for a call. I called back mid-afternoon and was again told to wait. Finally I got a call at 4:40pmEST that the service tech was on his way. I sent my person over to the house to wait. After 2 hours I called my person and she said the service technician had still not arrived. I called Epperson back and was put on hold for 10 minutes to find the time of the service call. The tech finally arrived and said I had a burned out fan motor and he told me I would be notified on Wednesday the availability of the motor and when the unit would be fixed. Nobody called me on Wednesday. I called back Thursday morning, today, and was told the repair would take place today but they could not give me a time. I explained all the trouble I had been through and the call service representative told me a Manager would call me back in 15 minutes to explain the situation. It is now 2 hours later and no one has yet to call me back. Your service is terrible."
mr rushin* R.
bluffton, south carolina
"Johns the best!!!"
hal S.
hilton head, south carolina
"Service man arrived on time"
doreen B.
bluffton, south carolina
"John installed the A/C surge device crefuuly and is working great. He is always knowledgeable and informative to the homeowner. A great worker."
dana A.
hilton head is, south carolina
"Tech needed to replace 2 filters. He Brought the wrong size. We gave him two of ours. No mention of credit etc."
dr bullock B.
hilton head island, south carolina
"the main reason give a 9 is because John is a super tech. I give him a 10"
bill B.
hilton head, south carolina
mrs meaney* M.
hilton head island, south carolina
ms jenike J.
hilton head island, south carolina
"Bobby has always given 100% to his job and my request"
peter F.
bluffton, south carolina
"Fast and efficient"
barbra R.
ridgeland, south carolina
"Joe the techician was very polite and funny. He under stood what I need and explain the problem and how long the equipment would last. He was also helpful in getting in touch Amy Norris."
edward H.
hilton head island, south carolina
marc D.
bluffton, south carolina
"John was very thorough and reviewed equipment replacement with me."
kathey* W.
beaufort, south carolina
"Technician was on time, efficient, and explained everything to me."
wayne M.
st helena, south carolina
phyllis B.
bluffton, south carolina
"He did a very efficient and thorough job."
mr soiref S.
hilton head, south carolina
"Very efficient and pleasant"
ron S.
okatie, south carolina
"Timely repair suggested"
colleen B.
bluffton, south carolina
"Ricky was very cordial, kind and efficient!"
d. B.
bluffton, south carolina
"John installed an A/C motor. Did a great job as it is now working!"
kim B.
hilton head, south carolina
"Someone had to come out three days in a row (I guess they came today, who knows?!) and Im told finally that the fan speed on our unit has been increased as asked, but we still do not have the iComforst system working so we can control the temperature (particularly necessary now to cool further when realtors show our condo)"
eileen B.
hilton head island, south carolina
doreen B.
bluffton, south carolina
"John arrived on scheduled time and detected the A/C units problem and what part / repair would be needed for the unit to be back to functioning correctly! Did a thorough diagnostic check."
mr young* Y.
hilton head island, south carolina
"Called for service on clogged drip line that was leaking onto my wood flooring. At first Matt couldn't come because if rain. The he came around 8pm and readily fixed the problem. The calm center rep was atrocious. TV blaring in background with juds screaming. That is horrible customer service a long with being very hard to understand."
doreen B.
bluffton, south carolina
"John diagnosed the A/C problem and ordered the part right on the spot and put in the order quickly for the part needed!"
dwight B.
hilton head island, south carolina
"Prompt, courteous and efficient service for"
mr mccombs M.
hilton head, south carolina
"Ricky was a FRIENDLY, helpful person and very courteous"
george S.
hilton head, south carolina
"Polite and professional"
annemarie K.
hilton head, south carolina
atlantic S.
hilton head, south carolina
gregory C.
bluffton, south carolina
"John was thorough and professional. He was more than willing to answer my questions."
barrie W.
hilton head island, south carolina
laura W.
bluffton, south carolina
"Your not a 24 hour service, you left me 3 days without AC and was telling me they were on their way"
evelyn S.
hilton head island, south carolina
"Both technicians were very conscientious and professional."
janice D.
bluffton, south carolina
jack F.
hilton head, south carolina
"Did your best to come as soon as you could was there within 12 hrs"
mr marino* M.
sun city, south carolina
"Very satisfied with John."
john K.
beaufort, south carolina
"Steve is excellent and efficient."
jim E.
hilton head is, south carolina
"Always a pleasure to deal with John"
scott M.
hilton head, south carolina
sarah D.
beaufort, south carolina
"Yes repairs were done, however, the office staff did not alert me the homeowner that the repair was completed. Your techs are responsive and courteous but there was a disconnect in communication."
jennifer R.
bluffton, south carolina
"You all come out to check on my Hvac unit when I called late in the day because I was a member. Thank You"
mr connell C.
hilton head island, south carolina
"The man arrived on time, explained what he would do and worked quickly. we also had two supervisors with him and everything was done and explained thoroughly."
dimitri F.
beaufort, south carolina
"John is the very best technician you have. Will not use anyone else."
maureen W.
bluffton, south carolina
betty D.
bluffton, south carolina
"Bobby came and did get the AC to start back up and cool however VERY disappointed to learn another part...compressor needed to be replaced but did NOT have one on his truck"
pat E.
okatie, south carolina
"Bobby does excellent work and very dependable."
eileen F.
hilton head island, south carolina
"The technician was able to recognize the problem and advise what needed to be done to solve the issue."
vernon L.
port royal, south carolina
"Workman was courteous, knowledgeable, and efficiently solved the problem."
ann* S.
hilton head island, south carolina
"The technician was thorough"
kathleen E.
hilton head island, south carolina
"Knowledgeable and very professional. Immediately addressed our concerns."
bradley R.
hilton head, south carolina
"Did not fix issue, left with ac not running, said he had to order a new thermostat, impossible for me to get updated information. Thermostat was put back on upside down. I reinstalled thermostat correctly, turned it on and rebooted and everything is now working. My prior visit for 6 month service was very good. Communication with a knowledgeable person would go a long way."
suzanne S.
hilton head island, south carolina
jerry B.
hilton head island, south carolina
"John is a great technician. He arrived promptly and got right to the problem issue."
carol N.
hilton head, south carolina
"Johns service was excellent, as it always is. Scheduling could have been better."
barbara B.
hilton head island, south carolina
"You are always helpful"
miriam F.
hilton head island, south carolina
charles M.
bluffton, south carolina
sara D.
fripp island, south carolina
"You came when called and got it fixed!"
gerald* G.
hilton head island, south carolina
"Professional and efficient. Give them a bonus."
jessica O.
hilton head, south carolina
"I also have good service with the techs"
cheryl P.
bluffton, south carolina
gerald g.
hilton head, south carolina
"Arrived on time. Very professional and efficient. They deserve a bonus..."
barbara K.
bluffton, south carolina
"He was on time and fixed the problem. However, he was supposed to change the filter because the Emerson team that did my inspection had put the wrong size filter in when they came. He said he would be back yesterday. I am still waiting."
ms horton* H.
hilton head island, south carolina
tuesday M.
hilton head, south carolina
"John is the best!"
elizabeth* F.
hardeeville, south carolina
"Nice man came."
larry G.
hilton head island, south carolina
john L.
okatie, south carolina
"John is always a professional and knows his stuff."
robert K.
hardeeville, south carolina
"Very professional and knowledgeable"
gary b.
bluffton, south carolina
"Part of the service was bad and part of the service was excellent."
tom* R.
hilton head, south carolina
"John & Ricky were very professional and very pleasant to work with."
jim E.
hilton head, south carolina
robert A.
beaufort, south carolina
"Frendley and interested in our questions very helpfull nice person"
sal A.
fripp island, south carolina
"Repaired condenser in an emergency situation."
dale S.
hilton head , south carolina
"Timely and professional service"
marcia M.
hilton head island, south carolina
"John, always very knowledgeable and efficient"
charlie H.
hilton head, south carolina
kaaren R.
hilton head island, south carolina
elizabeth K.
hilton head island, south carolina
james D.
bluffton, south carolina
jeff H.
bluffton, south carolina
rae D.
cat island, south carolina
dr irving meeker M.
hilton head, south carolina
"I am in Maine but the system is working so a good job was done. The second tech found that the system needed to be "reset" rather than needing to run a "leek" test and replace the freon gas."
james H.
okatie, south carolina
"The men who came to do the repairs were polite, efficient and reliable, but the call system which you use was extremely vexing. I had to call your company almost 20 times for the same maintenance visit. My calls went to a call center in Texas, and they all needed to know my name, address, age and other biographical information. They did not appear to make any records of my calls, so everything had to be repeated over and over. In general they admitted their embarrassment that they had no mechanism of actually getting in touch with your company, and obtaining information about my appointment. Finally, an appointment was made, though no one from your company came on this day. At long last, someone from your company called and claimed that they had no record of this appointment. She took pity on me, and actually set up an appointment for the service visit, without the need to call back to the the calling center in Texas. Your system is badly broken, and I have no doubt that you know that this is true. The question is whether you intend to fix it. I would appreciate a call so that I might learn whether I will continue to have these problems for every visit."
john C.
hilton head island, south carolina
mr pembroke P.
bluffton, south carolina
phyllis G.
okatie, south carolina
"very polite and efficient"
dr shackle S.
hilton head island, south carolina
"The technician was well informed to perform his job and he listened to us as we described our situation. He resolved the problem!"
lee J.
bluffton, south carolina
"The technician did fine, but Epperson could not provide the service that we were looking for which was attic installation. Not sure why the appointment was made. But thank you"
geoffrey L.
hilton head, south carolina
dianne* H.
hilton head island, south carolina
"Kurt was very helpful and explained everything to me."
robert t.
bluffton, south carolina
"good service and on time"
bill L.
hilton head island, south carolina
greg H.
hilton head island, south carolina
"The service tech Bobby was great. Unfortunately, Lennox and the thermostat that was originally installed in our new unit was not correct and it failed. It was a substitute that was used as the one for the system was not available. This is inexcusable and indicated poor customer service by both Lennox and Epperson. When a system fails in high heat, it makes things most uncomfortable."
jim D.
hardeeville, south carolina
"Pleasant"
domenico G.
hilton head is, south carolina
edward K.
hilton head island, south carolina
"Excellent and knowledgeable service expert"
mr nissley N.
hilton head island, south carolina
darryl* F.
beaufort, south carolina
"Very professional and fast"
chris L.
bluffton, south carolina
debra C.
hilton head island, south carolina
"Efficient, courteous!"
tuesday M.
hilton ahead, south carolina
"John is thorough, trustworthy and awesome!"
adam R.
bluffton , south carolina
"Its John hes the one and only we trust to care for our AC"
thomas Y.
hilton head island, south carolina
"Bobby an outstanding tech!"
d jim peters P.
hilton head island, south carolina
"Matt was very friendly and professional with the service we received."
james* R.
hilton head island, south carolina
"On time. Efficient in getting the job done."
chip W.
hhi, south carolina
bowerman P.
sun city, south carolina
"All is good. However, I didn't appreciate being 'double teamed' by a rep following in the footsteps of the technician. This gives the impression the tech is incompetent and needs 'babysitting'."
syndi p.
beaufort, south carolina
"some might think this should be lower, but let me tell you why it isnt. my appt was 4 to 6pm. i started calling. talked to whoever answered the call, but the tech or call center didnt call me. i told them it didnt matter what time he got there, i just wanted my ac fixed. Steve arrived at 2320 (11:20 pm). fixed the ac in 20 minutes. the fact that he or the company didnt rescheduled, meant the world to me and my household. so i was VERY satisfied."
vmrc c.
varnville, south carolina
"Every question that I ask it was answer"
frank* C.
hilton head island, south carolina
lou L.
hilton head, south carolina
"Efficient service"
jeff* W.
bluffton, south carolina
"The service was excellent as always but the technician used my garden hose and tangled it up on the reel. I had to remove the nozzle and push the hose under and around several times to untangle it."
natasha* A.
hilton head island, south carolina
carol B.
hilton head, south carolina
marc H.
hilton head island, south carolina
"John Mattis has been our guy for years, knows the business and knows our house. I dont want anyone else providing Eppersons services while we own this house. Hes the best."
russ C.
bluffton, south carolina
"John and Curt did a great job"
jim W.
bluffton, south carolina
"John provides great service and explains the work he is completing"
carol N.
hilton head, south carolina
"John is our go-to person at Epperson. He knows our systems and is always upbeat and pleasant."
deborah B.
hilton head island, south carolina
"The technician was courteous and efficient during the installation process. I gave an 8 rating because I finally realized, after 3 months of waiting, that the exact replacement for the existing thermostat was never going to be available. It has been discontinued or indefinitely back ordered! I wished someone at Epperson had informed me of this sooner. I had to make several phone calls to get this issue resolved and someone to come to my home to replace. Also, I wished the technician had been a little bit more knowledgeable about the thermostat he installed; when asked " how do I set up this system using the app and integrating with the existing thermostat in another room", he referred me to the manual. Wasn't really comfortable with the technology."
heyward H.
bluffton, south carolina
"Steve was great, and found the problem right away!"
larinice D.
hilton head, south carolina
charlene G.
lady's island, south carolina
barbara c.
hilton head, south carolina
"Once again "maintenance perfection" with John Matits! There is never a question in our minds that every piece of our equipment was "hands on" and inspected down to the smallest detail! John dutifully goes in and our to his van to get filters, etc. He gives us a running detail of how our equipment is doing. In all the years of having our air handlers maintained there has never been a person like John, in how meticulously he cares for our air handlersIIIII We feel so lucky to have him!!!!! Thanks again, John We're good until next time :-)"
lynn J.
bluffton, south carolina
james S.
okatie, south carolina
thomas G.
hilton head island, south carolina
"John Matits has been doing my service work for almost 20 years, He is the best."
narendra S.
hilton head, south carolina
"Service was efficient, a request for follow-up information concerning a replacement part was not provided."
mike R.
bluffton , south carolina
"John was great. He showed up on a Saturday evening right after we had guests arrive. He fixed our problem quickly and was extremely pleasant."
james* R.
hilton head island, south carolina
"He didnt fix the problem and this is the 2nd time this technician failed to fix a problem."
dennis R.
beaufort, south carolina
"Very knowledgeable. Answered all of my questions"
terry* M.
bluffton, south carolina
"John is always on time and neat. explains as he goes along as well"
peter F.
bluffton, south carolina
"Very neat and thorough."
john T.
hilton head island, south carolina
"tech was well versed and was able to discuss the options that I was interested in"
robert S.
dataw, south carolina
"He is learning but works hard"
mr purdy P.
hilton head island, south carolina
"Quick and efficient"
tom E.
beaufort, south carolina
"Professional with good customer communication."
mr piersante P.
hilton head island, south carolina
"Tech was great"
rose R.
beaufort, south carolina
"prompt, checked the unit inside & out. Everything seems to be running as expected."
jennifer R.
bluffton, south carolina
doreen B.
bluffton, south carolina
"John, the technician, did an excellent job. A very knowledgeable technician. Very informative and took time about setting time, modes/schedules."
glenn K.
bluffton, south carolina
"Tech did not have 3 of 5 air filters requested."
paul T.
bluffton, south carolina
"Jon is very knowledgeable. He provided answers to all our concerns. He was friendly and professional. He reviewed all his findings with us in layman terms."
janet* H.
bluffton, south carolina
"Quick and easy"
suzanne* J.
hilton head island, south carolina
"Courtesy and diligence"
philip* G.
hilton head island, south carolina
"Reliability"
james M.
hilton head island, south carolina
mrs allan A.
okatie, south carolina
"John is considerate and knowledgeable."
cynthia K.
hilton head, south carolina
"John is always polite and does a great job servicing our HVAC unit"
andrew* H.
hilton head island, south carolina
"Steve was very professional and knowledgeable. He did a great job!"
atlantic S.
hilton head, south carolina
john H.
hilton head island, south carolina
"John is always efficient and is very trustworthy"
ann P.
hilton head island, south carolina
nancy P.
hilton head island, south carolina
dorothy* E.
beaufort, south carolina
"Steve is a senior technician sent to reservice a unsatisfactory service by another technician. Steve was more thorough and knowledgeable and did a reassuring service for us."
george A.
beaufort, south carolina
richard* L.
bluffton, south carolina
"Told by tech I would receive an email about what he did to my system. Never received one. This could be because of a wrong email address I found in my personal information. Please correct email address to luttermanr@comcast.net and send the promised information. Thank you"
fred G.
bluffton, south carolina
"John does a great job."
leroy W.
hardeeville, south carolina
jeffrey F.
callawassie, south carolina
"Eddie does a thorough job and explains issues well"
james* W.
hilton head, south carolina
"Steve was professional and personable."
earle N.
hilton head island, south carolina
"John knows our system. Works quickly, neatly, thoroughly. When we schedule our service, we ask that John be assigned to provide it."
david M.
hilton head is., south carolina
"on time, thorough, and courteous."
carroll R.
bluffton, south carolina
"Technician tried to sell me a $6400 unit when all I needed was a filter changed and a recharge of my Freon... I had to call another company and got a second opinion and they fixed the problem for $160"
craig S.
lady's island, south carolina
"Steve was very professional, answered all my question and did more then our last technician for the spring maintenance checkup."
steve D.
bluffton, south carolina
"John is a terrific guy and skilled HVAC tech. I always feel like I have the A Team on my case when he is there."