Epperson Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,881 Reviews
tim W.
bluffton, south carolina
tim M.
hilton head island, south carolina
"got some knicks in my door to the attic where the new air handler was installed."
eleanor A.
sheldon, south carolina
bethany M.
port royal, south carolina
"Excellent customer service, knowledge and kindness"
ashley D.
beaufort, south carolina
bradley D.
hilton head, south carolina
"Prompt service"
nancy J.
bluffton, south carolina
alvin L.
beaufort, south carolina
"The technician Steve that came was very professional and completed the jog very quickly while explaining what the problem was."
patricia P.
hilton head, south carolina
"Our a/c hasnt worked effectively for awhile, now the thermostat stays where it is programmed."
courtney D.
bluffton, south carolina
"Kurt diagnosed and fixed the problem in a timely manner."
ms riker* R.
hilton head island, south carolina
kenneth J.
hilton head island, south carolina
"off hours call center is not up to par. first call they took all my info, were one click away from confirming my email, then disconnected, but never returned my call (phone was verified), an hour later i called back and there was no record of that call. Second call was better, and they booked me for AM appt, but upon checking with your team it was really 1pm, and he came at 2PM."
scott M.
hilton head, south carolina
"Professional. Responsive. Quality service/"
bronwyn S.
bluffton, south carolina
"They did a thorough job."
david* B.
beaufort, south carolina
joan V.
okatie, south carolina
jennifer* J.
ladys island, south carolina
"Technician was polite and professional, as well as proficient."
dr bullock B.
hilton head island, south carolina
carl E.
hilton head, south carolina
"Nice People"
tom* R.
hilton head, south carolina
kimberly* C.
hilton head island, south carolina
"Office staff and techs are professional and on time."
mr begley B.
hilton head, south carolina
"We appreciate an excellent product and awesome service."
ms dublin* D.
hilton head island, south carolina
"While I have had a couple very good techs, usually, I get Bobbi. He is unprofessional, condescending, and lazy."
david C.
bluffton, south carolina
"Fast professional service with friendly service technicians."
bill* T.
st helena island, south carolina
"Robert Beasley did an outstanding job yesterday rescuing us from the heat wave and a broken HVAC. Despite the heat, he worked diligently to resolve the numerous problems with the system."
danielle R.
hilton head island, south carolina
evelyn S.
hilton head island, south carolina
"Bobby who came out on Friday FIXED THE PROBLEMS WE WERE HAVING!!! HE IS OBVIOUSLY THE VERY BEST TECHNICIAN weve ever had to come take care of problems!!!"
judy* H.
bluffton, south carolina
mr louis* L.
bluffton, south carolina
"Service was fast and technician was helpful."
jim B.
okatie, south carolina
reed R.
bluffton, south carolina
"Service person was friendly explained why the unit was doing what it was doing"
jim R.
beaufort, south carolina
"Polite, respectful of property, accepted questions well, efficient diagnosis and resolution , was not in a hurry"
jim D.
hardeeville, south carolina
"Service technician was knowledgeable, friendly and courteous."
amber* R.
beaufort, south carolina
victoria B.
beaufort, south carolina
"Many problems with scheduling visits. Wrong diagnosis and charges for unnecessary 'repairs."
emma R.
burton, south carolina
"Got the job done in a timely fashion,know what he was doing."
george A.
hilton head island, south carolina
"Punctuality, courtesy,efficiency."
robert* I.
bluffton, south carolina
"John always does an exceptional job"
james H.
okatie, south carolina
kathie T.
sun city, south carolina
"Prompt and professional service"
jane M.
hilton head island, south carolina
"Respond quickly"
narendra S.
hilton head, south carolina
"Epperson technicians are ALWAYS late -- well beyond the appointment time range. My recent appt. was scheduled 2-4 pm, but the technician arrived at 5:20, but no one called to say he was running late."
mr trish T.
hilton head island, south carolina
ann H.
beaufort, south carolina
"John S. and Chris came out on a Saturday (memorial day weekend). This is my first experience with Epperson and it wont be my last. They were very professional and knowledgeable about my unit and knew exactly what to do. They provided the best a/c service Ive ever had. I signed a contract agreement and look forward to a pleasant future with Epperson. Thanks so much John and Chris! You guys are awesome!"
bruce C.
callawassie, south carolina
"awaiting written feed back on poor installation issues john was highly capable honest and straight forward"
joe M.
hilton head, south carolina
"Great professional service. Friendly and helpful associates"
allan R.
st helena island, south carolina
helen* C.
hilton head island, south carolina
"Prompt service. Very courteous personnel."
matthew* S.
bluffton, south carolina
"I like that the same technician is assigned to our house each time, so he knows our system and we can build a relationship. He is always professional courteous and friendly"
ms connors C.
bluffton, south carolina
"The best quality and service for everything.."
robert* L.
hilton head, south carolina
"Your tech, John Mattie is an excellent tech and has been servicing us for many years. He is the best"
kent* M.
saint helena island, south carolina
geoffrey L.
hilton head, south carolina
mr connell C.
hilton head island, south carolina
"The men who have come to service our system have always been prompt, efficient and helpful. they have also helped us keep the system running well."
cheryl* P.
bluffton, south carolina
dr bullock B.
hilton head island, south carolina
jim E.
hilton head, south carolina
dan F.
beaufort, south carolina
"We were charges almost $600 to be told we need a new a/c unit. Then got a quote of over $12k. I thought they were joking!"
william* P.
hilton head island, south carolina
salvatore* D.
bluffton, south carolina
"He did a great job, he went right to the problem."
bob W.
bluffton, south carolina
"Your technician was trimly, courteous and efficient"
gary* B.
bluffton, south carolina
"You sent John and he is the best you have."
pam* G.
hilton head island, south carolina
"Bobby is the best- knowledgeable, courteous, thorough!"
howard P.
bluffton, south carolina
"Polite prompt knowledgeable tech"
gary M.
hilton head island, south carolina
"The technician John was very helpful in answering all my questions and showed me how to replace the fuse should it happen again. The emergency AC call response was less than 1 hour."
john N.
bluffton, south carolina
"Excellent technician Ricky."
jerome* S.
beaufort, south carolina
bill L.
dataw, south carolina
"Josh Holliday did an amazing job with repairing our HVAC system. He was thorough in analyzing and diagnosing the problem, carefully explaining it to us, and taking the steps necessary to remediate it. He is patient, understanding and very skilled."
ellen S.
bluffton, south carolina
mr vazzana V.
bluffton, south carolina
karen* K.
hilton head island, south carolina
elizabeth* F.
hardeeville, south carolina
"Ricky came to the house so quickly and had everything handled within the hour."
bob K.
bluffton, south carolina
"service tech. provided excellent on-time service."
tom Y.
hilton head island, south carolina
"Ricky did a nice job explaining options."
annette L.
bluffton, south carolina
leslie* B.
bluffton, south carolina
"The technician, John Matits is always very professional and thorough. Would highly recommend!"
mrs dolan D.
hilton head island, south carolina
"My tech, John Mathis, is very reliable and trustworthy!"
amber R.
beaufort, south carolina
edward E.
hilton head island, south carolina
"You did what you were supposed to do, and did it nicely and explained what you did understandedly."
james C.
bluffton, south carolina
"The technician was professional and polite."
terry & diana S.
beaufort, south carolina
donna* B.
ladys island, south carolina
"Through.took extra time to check vents to make sure had not holes since we defended had new roof installed."
robert* G.
bluffton, south carolina
william M.
bluffton, south carolina
"Epperson sent a tech the same day I called in a problem. John was able to find the cause of the problem quickly."
jessica D.
ridgeland, south carolina
mr berry B.
hilton head island, south carolina
tony* D.
sheldon, south carolina
"Steve was not finished when I had to leave. It wouldve been nice to talk to him once he completed the work. He couldve called me."
kenneth S.
hilton head island, south carolina
"100"
kenneth S.
hilton head island, south carolina
"John Matits continues to set the high standard of professionalism, communication and personal interaction with us and Epperson's HVAC system we have come to depend on from your company - we only hope that Epperson's other customers can enjoy his being a role model for all of the company's technicians!"
lynne B.
bluffton , south carolina
"Kurt is an excellent trouble-shooter. Typically, mechanical problems (and lifes problems) involve more than one issue or cause. Kurt found three small issues that were causing the condenser to malfunction. His HVAC deductive reasoning skills are excellent and he doubled-checked his work. Impressive."
jeffrey* M.
hilton head island, south carolina
"The workers were polite, knowledgeable and willing to answer questions"
leon P.
bluffton, south carolina
cathy O.
bluffton, south carolina
"The technician was terrific"
gerald* G.
hilton head island, south carolina
"John did super job. Efficient and fast."
regina* W.
lady's island, south carolina
"Technician was punctual, professional, and efficient."
gerald g.
hilton head, south carolina
"great job, efficient and fast"
mrs stroman S.
bluffton, south carolina
colleen* B.
bluffton, south carolina
"Josh was super friendly, very thorough, took his time to do the job right."
marc H.
hilton head island, south carolina
"John is the best. Knows our house and system inside and out."
mr kleckner K.
hilton head island, south carolina
"The service person knew what he was doing"
rick Z.
bluffton, south carolina
ann N.
hilton head island, south carolina
beverly S.
hilton head island, south carolina
"professional and diagnostic ability"
mr card* C.
bluffton, south carolina
"Bobby and Chris did a complete inspection of the system and discovered issues. They gave me options and allowed me time to contemplate my decision."
chip W.
hilton head island, south carolina
david* P.
hilton head island, south carolina
"Bobby was right on time and did a great job."
russell C.
okatie, south carolina
"John is a first rate professional"
bill* T.
st helena island, south carolina
"Your service is always excellent."
peter* B.
hilton head is, south carolina
charlene G.
lady's island, south carolina
"John is the best."
michael J.
hilton head island, south carolina
"John was quick and efficient with our tune-up. He also made recommendations for changing out our air filter."
mr sisk S.
callawassie, south carolina
"Steve is awesome!"
jim* W.
hilton head island, south carolina
steven P.
hilton head island, south carolina
lahoma S.
ridgeland, south carolina
"The technician was very pleasant and helpful"
donna* G.
hilton head island, south carolina
"In the past years the filters being changed was part of the service. The last few times I was told they didn't get any filters. I have an attic unit. Not easy for me to get to. I called asking and never got an answer. I guess going to buy filters tomorrow. Not happy"
ana F.
bluffton, south carolina
"He was here no more than 30 minutes, and I dont know if he was suppose to check the outside unit, but he didnt do it,"
barbara J.
burton, south carolina
roy* J.
hilton head island, south carolina
mr flint F.
hilton head island, south carolina
lynn* J.
bluffton, south carolina
katherine* M.
bluffton, south carolina
"Very neat and professional"
victor D.
hilton head, south carolina
"They were very professional"
dale S.
hilton head, south carolina
pam M.
hilton head island, south carolina
charles D.
bluffton, south carolina
"service and sales men were both professional and courteous."
rosa R.
hilton head island, south carolina
karl K.
hilton head is, south carolina
dr irving meeker M.
hilton head, south carolina
d jim peters P.
hilton head island, south carolina
"John was great!"
jonathon C.
hilton head island, south carolina
"The last technician said everything was fine with my system. The most recent technician says I need almost $5k in work. The visits were less than 6 months apart so am I being upsold now or was first technician not very thorough? App hasn't worked since last technician changed a setting on thermostat so I'm likely to change that piece of junk to ecobee."
rita O.
bluffton, south carolina
"Larry was my technician & he did a great job. He is a fine young man & very professional. He is a keeper. He explained everything that he did. I would like home to do all of my maintenance. Thank You, Rita O Brien"
john F.
beaufort, south carolina
"Technician was very thorough, clean and explained his actions."
patricia* P.
hilton head, south carolina
james H.
hilton head island, south carolina
mr sines S.
hilton head island, south carolina
tony* D.
sheldon, south carolina
"Steve is good. He knows our system."
linda E.
bluffton, south carolina
"Ricky did a great job, on time and helpful...."
pat M.
hardeeville, south carolina
"Extremely helpful with information and follow through."
agostino S.
bluffton, south carolina
"Service tech John was the best! However, there seems to be some confusion about the time window. He was booked for 12 to 2 and he had 4 to 6. This is the second time it happened in the past year. I have no issue with John only scheduling"
russ C.
bluffton, south carolina
"John is always so helpful"
james C.
hilton head, south carolina
peter B.
bluffton, south carolina
"John arrived on timeearly in fact..did a thorough exam of my units in and outplus was informed in advance about a line set vibrations problem Ive had. I am waiting for additional advice to come ?"
julio R.
hilton head, south carolina
"Technician was easy to deal with, just waiting for a written estimate. Received a verbal estimate."
sam C.
hilton head island, south carolina
"Competent, friendly, and prompt service."
john* F.
bluffton, south carolina
marc D.
bluffton, south carolina
"Bobby arrived on time and took care of the problem with us hardly even noticing he was here. I would have preferred somebody at Epperson seeing the alert displayed on the thermostat and advising me. If that had occurred, the score would have been a '10'."
carlin* M.
callawassie, south carolina
edward C.
hilton head island, south carolina
mrs lobban L.
hilton head island, south carolina
"Ricky was an excellent engineer"
marc H.
hilton head island, south carolina
"Timely service and installation of new parts."
ken H.
hilton head island, south carolina
"On time and professional"
richard S.
hilton head island, south carolina
"The company workers did their presentations and work pleasantly and efficiently and gave good information and help in learning about the new equipment."
earle N.
hilton head island, south carolina
"John knows our system. Work is always done properly. We specifically request John. That says all we need to say, doesn't it?"
faye* S.
bluffton, south carolina
"Felt that a thorough checkup was completed."
mr phillips P.
hilton head island, south carolina
"Technician provided great service. He gave clear explanations of what he did and gave great recommendations."
linda W.
bluffton, south carolina
"Larry was professional, friendly and explained what service he was providing in a easy to understand manner."
ms horton* H.
hilton head island, south carolina
mr anthony F.
hilton head, south carolina
robert* L.
hilton head island, south carolina
"Our technician, John, was here promptly android the service inspection in a thorough fashion."
lou L.
hilton head, south carolina
"Efficient service. John knows our systems well."
marion F.
okatie, south carolina
jose L.
ladys island, south carolina
"Knowledgeable and sincere. Explained the issue very well."
marjorie H.
bluffton, south carolina
"This service man takes care to check everything out and explain things to me."
bill L.
bluffton, south carolina
"Bobby was on time and provided an explanation of all service and the state of the unit."
susan S.
hilton head, south carolina
"timely, professional"
scott M.
hilton head island, south carolina
"On time, very thorough, explained what he would be doing"
gary L.
hardeeville, south carolina
rae D.
cat island, south carolina
charles B.
bluffton, south carolina
mr leveque L.
hilton head island, south carolina
"Communications are poor on the status of ordered fan motor as to when it would ship and be reinstalled even though my zone was out and that part of my house very cold."
jack S.
bluffton, south carolina
john* W.
beaufort, south carolina
jon N.
bluffton, south carolina
"Excellent service with explanation of activities"
george* W.
sun city, south carolina
cathy G.
hilton head island, south carolina
mr tadie* T.
bluffton, south carolina
"weather was too cold to get a good reading on AC unit but not the fault of the technician"
anthony* M.
bluffton, south carolina
"Very experienced tech, was proactive in diagnosis. Very helpful"
debra V.
beaufort, south carolina
carol* D.
bluffton, south carolina
"The technician was supposed to arrive between 2:00 - 4:00. I got a call shortly after 4:00 that he was on his way and he showed up at 4:40. Also, it appeared that Service Experts weren't working on my other problem any longer since I asked and the technician thought that the problem had been diagnosed as caused by the router. It had not. To his credit, he reached out to Service Experts and I got a follow up call that is now still open."
deborah* M.
hilton head island, south carolina
"Seemed thorough and recommendations seemed reasonable."
clyde* H.
bluffton, south carolina
pat* B.
bluffton, south carolina
"Service man left some of his equipment hanging on my air conditioner outside."
michael* O.
hilton head island, south carolina
"Ricky was both thorough and professional."
bob W.
bluffton, south carolina
"Our technician was timely, efficient and extremely friendly"
thomas* * *.
bluffton, south carolina
"Larry did a great job. Polite, courteous and helpful"
charles R.
bluffton, south carolina
"Service call on 3/7/22, had an excellent technician, very polite, knew where he was and got the job done ."
mr kellom K.
hilton head, south carolina
"Professional"
doreen B.
bluffton, south carolina
"John informs the customer of the service and how the unit is working. Very courteous, also."
mary L.
bluffton, south carolina
"John is an excellent Tech, and communicator. He and Tommy make a good team."
mary W.
hilton head is, south carolina
"Arrived on time as promised called ahead. Everything done efficiently and system updates downloaded and explained to me"
ray D.
hilton head island, south carolina
robert S.
dataw, south carolina
"This man knows what he is doing."
jean N.
sun city, south carolina
mrs meaney* M.
hilton head island, south carolina
"John always does a great job!"
tom V.
hilton head island, south carolina
"Courteous"
steve* B.
bluffton, south carolina
"John Matis - As always, professional, knowledgeable, personable. What more can I say? I look forward to my semi-annual tune-ups just for the chance to catch up with John."
tom G.
fripp island, south carolina
"Polite,professional and efficient"
jane M.
hilton head island, south carolina
"Arrived on time, put cloths down on floor, very courteous, cleaned up every day"
dj D.
hilton head island, south carolina
"Good during service visit but unit now has (one day later) stopped working due to heat pump overpressure. This happened a year ago due to overfilling the refrigerant. They are bering called back today"
bob K.
bluffton, south carolina
katie* B.
bluffton, south carolina
"Still not fixed"
gregory* B.
bluffton, south carolina
audrey W.
st helena island, south carolina
stephen D.
bluffton, south carolina
"You are always very prompt in getting out to my house when I have an issue, and your guys are very courteous and diligent."
bill L.
hilton head, south carolina
jacquelyn K.
hilton head, south carolina
"Kurt is the best"
maryellen* M.
beaufort, south carolina
"Arrived on time, very knowledgeable, as well as a very good listener to the situation that was going on in the house. Explored the situation and discussed it with me, as well as the cleaning lady who was present. Very pleasant and helpful."
mary* M.
sheldon, south carolina
"Even in the dark he made sure the job was accomplished."
mr hart H.
hilton head island, south carolina
"Same person comes each year and knows his job."
david K.
hilton head, south carolina
"Efficient, friendly, informative"
juliana* D.
hilton head, south carolina
william* W.
hilton head, south carolina
"The technician clearly explained everything to me including options for upgrades."
paul & dawn B.
hilton head island, south carolina
"John is excellent, and we will always stay with Epperson as long as we have him - however I don't like having a sales person always having to join him to look for other issues in the home"
robert* D.
bluffton, south carolina
mr soiref S.
hilton head, south carolina
"Bobbie is very efficient and nice to work with"
tom* P.
beaufort, south carolina
"Service tech came to appointment early. I was called ahead of time to ask if that would be okay. He was knowledgeable and serviced our hvac units, giving me a inspection performance report. Very polite and friendly person."
richard* L.
bluffton, south carolina
jeff H.
bluffton, south carolina
"Timely, polite and respectful. Explained things well and listened to homeowner"
brian W.
bluffton, south carolina
"On time service"
david K.
bluffton, south carolina
"The serviceman was pleasant and helpful."
peter M.
hilton head is, south carolina
"Technician was professional, arrived on time and kept us informed of everything he was doing"
fred G.
bluffton, south carolina
"John has done a great job maintaining our AC for 10 years."
david W.
bluffton, south carolina
"Poor workmanship"
stephen P.
bluffton, south carolina
"I felt technician was dishonest regarding the need to replace the whole system."
ronald B.
hilton head, south carolina
mr kellom K.
hilton head, south carolina
"Professional and on time"
mary* J.
hilton head island, south carolina
"John is the BEST of the best in every business way possible way! Over and above! I have had John as my Service Rep for just about 10 years. This last visit John had a gentleman with him named Tommy. Tommy picked up a part and brought it to John at the house! Great team work!"
mr grywalski G.
hilton head, south carolina
"Bobby is always professional and goes about his work in an efficient manner."
paul* K.
bluffton, south carolina
dennis G.
dataw, south carolina
"Very pleased with response to my request for "emergency" service. Have not yet received an itemized statement of work performed. Surprised that this problem arose approximately 1 month following maintenance service. Disappointed that this unit required such a repair being less than 3 years old. Aghast at a charge of $1650."
mr rushford R.
hilton head, south carolina
"Issue was quickly diagnosed and fixed."
thaddeus P.
hilton head, south carolina
"great job"
mr flint F.
hilton head island, south carolina
charlie W.
hilton head, south carolina
matt* M.
beaufort, south carolina
"Friendly and walked me through all the issues with my system."
gary J.
bluffton, south carolina
"Great customer service,tech did a great pm service"
charlie* H.
hilton head, south carolina
greg H.
fripp island, south carolina
sharon J.
hilton head, south carolina
mr. meyer M.
bluffton, south carolina
stephanie P.
beaufort, south carolina
"Because they did not fix the problem. They advised me that it is not covered under the program I am in. It was not making this noise until after they fixed the shortage for the heat."
dr shackle S.
hilton head island, south carolina
"John Matits continues to provide us with prompt, professional, friendly, knowledgeable, very helpful and very efficient support. It is a pleasure (and Epperson treasure) to have him as our Epperson Service Master! He is one of the major reasons we are delighted to have Epperson as our HVAC service experts! Kenneth & Pamela Shackle"
tom T.
hilton head island, south carolina
"I discussed the deficiencies of my experience with Epperson when there was a fire in the air handler, covered by my Epperson contract, on 30 January 2022, with Eric Eckhart at Epperson. I also fully completed this questionnaire but when I hit "Submit" there was a claim of a system malfunction. I have written out a narrative of the whole situation, but there is no way to attach such to this survey."
timothy M.
bluffton, south carolina
"Excellent service provided, on time, very courteous"
robert S.
hilton head, south carolina
"Bobby the service tech is great."
mrs meaney* M.
hilton head island, south carolina
jim W.
beaufort, south carolina
marcia M.
hilton head, south carolina
"Bobby Beasley is an expert. He is knowledgeable, competent, , and very efficient. Able to diagnose problems and effect repairs quickly."
danielle R.
hilton head island, south carolina
dona P.
hilton head island, south carolina
"Ricky explained what was happening"
nick F.
hilton head, south carolina
"problem not yet resolved"
jt* C.
bluffton, south carolina
"Fast and efficient technician."
lavinia A.
hilton head island, south carolina
"Punctual, masked, quick and near appearance"
james R.
hilton head island, south carolina
tom C.
hilton head island, south carolina
"John ALWAYS does a fantastic job."
andrew Z.
hilton head island, south carolina
"On time. Professional."
mr briggs B.
hilton head, south carolina
"Prompt Efficient Knowledgeable"
robert S.
dataw, south carolina
"The gentleman was knowledgeable and pleasant"
gail* Z.
hilton head island, south carolina
"The guys were professional and good. System was defective on first visit and down completely on second visit. It is now two weeks since we have had the final diagnosis of the need for replacement of a panel. Finally did get a message saying part of it was there. It is cold in that area of the house which is our bedroom and shower bathroom. Not sure why it is taking so long communication has been less than satisfactory."
marjorie H.
bluffton, south carolina
"I have trust in the ability of the serviceman who was working on my problem, he has proven himself capable in years past."
richard K.
beaufort, south carolina
"Service man was knowledge, prompt and friendly."
william J.
hilton head, south carolina
"Timely thorough service with a smile..cant be better than that."
elizabeth* P.
hilton head island, south carolina
"Bob was very professional and had a great attitude. Could tell he took pride in his job"
john R.
fripp island, south carolina
jessica O.
hilton head, south carolina
"Worker always on time and ask questions and answers questions"
ana F.
bluffton, south carolina
dale*karen C.
hilton head island, south carolina
"John has been to our house before. He is friendly and efficient."
janet H.
bluffton, south carolina
"Prompt and submitted the parts needed"
nick M.
hilton head island, south carolina
earle N.
hilton head island, south carolina
"John always does excellent work for us. That's why we always request him by name"
patricia* B.
hilton head, south carolina
"Nice young man - explained to me the unit is working as well as it can for it aging."
donna H.
beaufort, south carolina
"Knowledgeable and personable technicians."
bob A.
bluffton, south carolina
"Wow, first technician who actually changed out the filter instead of me having to go buy one and put it in!!!"
kenneth J.
hilton head island, south carolina
"very professional"
ms hutchinson H.
bluffton, south carolina
"My issue was with the timing of the new thermostat that we ordered. It took three week to get it. I called twice to find our what the status was . Each time I was told that they'll let me know when it arrives. The timing was over the holidays so that may have contributed to the problem. On Monday 1/3/21 a rep called and said the part would arrive that day and can be installed the next day."
robert K.
bluffton, south carolina
"John's a great service technician."
mr pace P.
bluffton, south carolina
"Service technician was friendly and thorough. Quickly diagnosed the problem with our upstairs air handler."
jean M.
hilton head island, south carolina
"Always timely and egfective"
william T.
hilton head island, south carolina
jim W.
beaufort, south carolina
"Value and professional"
dorothy E.
beaufort, south carolina
"service technician and service manager came to address the issues following the installation of our new system. found the problem and resolved them."
linda S.
beaufort, south carolina
bill L.
hilton head, south carolina
sam C.
hilton head island, south carolina
"Larry, our technician, knew his business, and worked efficiently while keeping us in the loop on what he was finding."
art E.
bluffton, south carolina
"Service provided was excellent. Our thermostat was finally setup right and we were thought how to use it. The technician was very acknowledgeable in all phases of the service."
marcia* G.
sun city, south carolina
"John is the best! Trustworthy, dependable and efficient."
jeff H.
bluffton, south carolina
"Called at 7:30 Christmas Eve for emergency service. Technician arrived at 4:00 and told me our problem wasnt even added into his schedule until 1:30. This was after my third call to request service. Overall I had to call 4 times. Not acceptable"
mr krasnigor K.
callawassie, south carolina
diane W.
bluffton, south carolina
"I emailed a month ago and talk to one of the managers having my maintained membership cancel. Im disappointed that since that day I have been charge twice. Please cancel my membership immediately. I have already talk to the manager about the horrible experience I had with Epperson last month."
eileen B.
hilton head island, south carolina
"The visit couldn't have been better. The technician showed me the fix if it happens again."
lynn* P.
hilton head, south carolina
tiffany* E.
bluffton, south carolina
"outside unit was not cleaned of debris, leaves buildup in and around the unit"
dianne* H.
hilton head island, south carolina
"Steve was excellent as always ??"
gerald* G.
hilton head island, south carolina
"Very professional and knowledgeable Technician."
rick Z.
bluffton, south carolina
"Prompt on time, checked all units and advised on changing filters."
ronald N.
hilton head island, south carolina
"Service promptly addressed the problem"
linda Z.
bluffton, south carolina
"He was very thorough. He had to order a new special filter which will be installed to finish job in two days. He also gave me a heads up on unit being totally covered in bushes. That has been taken care of. He explained things to me so I would understand why unit needed to be in open area. He was very informative which I really appreciated. If he hadnt shown me I wouldnt have known where unit was."
ronald B.
hilton head, south carolina
"its John"
judy B.
bluffton, south carolina
earle N.
hilton head island, south carolina
jim E.
hilton head is., south carolina
"Even though parts had to be ordered,John worked to replace needed parts as soon as possible and as always did a great job."
jeff* T.
ladys island, south carolina
"Seemed to spend more time checking more areas."
vin L.
hardeeville, south carolina
donna* G.
hilton head island, south carolina
mae S.
bluffton, south carolina
"service tech very helpful"
james C.
bluffton, south carolina
"The technician was very professional."
glynda H.
beaufort, south carolina
"The service technician provided professional service."
robert* L.
hilton head island, south carolina
"Te technician was very efficient and quiet in going about his service. He explained everything, even using photos."
jim S.
hilton head island, south carolina
"I called on Nov 26/21 just after 8:00 am because of no heat, call center gave a appointment of between 10:00 - 12:00, at around 3:00 pm I called back and was told Tech. would be there soon, called back at 4:00pm and after questioning CSR was told a mistake was made and call was not put out to Dispatch, Tech arrived after 5:00 pm."
jim W.
bluffton, south carolina
"Good service, on schedule"
athenacorporation A.
hardeeville, south carolina
"Your team had a positive attitude and were dedicated to fixing our heating system."
gary* B.
bluffton, south carolina
"John has always in it is still very professional and his job"
walter* M.
hilton head island, south carolina
"Timely arrival, knowledgeable, friendly and explained what was done."
mr krasnigor K.
callawassie, south carolina
paula E.
beaufort, south carolina
phylis g.
bluffton, south carolina
elizabeth* F.
hardeeville, south carolina
"Very thorough. Very kind man. Answered all my questions."
william M.
bluffton, south carolina
"Knowledgable, friendly and a willingness to answer any questions"
mr cherami C.
callawassie, south carolina
stephanie* B.
callawassie, south carolina
"very polite, thorough, and informative"
tony T.
bluffton, south carolina
"Technician was on time and did a very though job in a timely manner"
john S.
okatie, south carolina
gail* Z.
hilton head island, south carolina
"Call the people that did the work or so pleasant and positive and their attitude. We are older and they are very thoughtful and helpful."
robert F.
hilton head, south carolina
jim* W.
hilton head, south carolina
"service was fine, follow-up poor."
diane W.
bluffton, south carolina
"I was bombarded by a salesman to buy some crazy cost advantage plan. Told my heat doesnt work and would cost $2900 for repairs. Uhm called another company that refigures the zone for $89. Thats some awful first time impression"
robert S.
dataw, south carolina
"Took several trips to get it fixed"
rocco G.
st helena, south carolina
judy* H.
bluffton, south carolina
ms carson C.
hilton head island, south carolina
dorothy* E.
beaufort, south carolina
"Very thorough a professional. He was on time and very conscientious."
richard* C.
hilton head, south carolina
"Very courteous and informative about everything."
ms baron B.
hilton head, south carolina
"Bobby always does an excellent job"
agostino* S.
bluffton, south carolina
"John was excellent"
barbara J.
burton, south carolina
leslie B.
bluffton, south carolina
"John Matits is extremely knowledgeable and helpful. Always answers any questions that we have."
ben C.
beaufort, south carolina
"Technician is highly qualified and knowlegeable on my HVAC system."
bill L.
hilton head, south carolina
"I have requested several times for management to call me to discuss the ongoing problem I have, have never received a call back! It is impossible to reach a live person and is very frustrating dealing with call center!"
sharron* K.
st helena, south carolina
tom Y.
hilton head island, south carolina
"Knowledgeable, friendly Tech"
kerry F.
hilton head, south carolina
"John was on time and finished on time kept me informed as the service was conducted"
harry* S.
bluffton, south carolina
danielle R.
hilton head island, south carolina
jackie H.
hilton head island, south carolina
albina M.
hilton head, south carolina
suzanne C.
hilton head island, south carolina
"Always a wonderful experience."
michael R.
bluffton, south carolina
shauna D.
ridgeland, south carolina
ms gey G.
hilton head island, south carolina
roger S.
bluffton, south carolina
"The guys were prompt & found a part that needs replacing. I hope it gets here before the weather turns very cold."
thomas G.
hilton head island, south carolina
"John Matitis has been doing my service for over 19 years. He is the best."
juanita* M.
hardeeville, south carolina
howard F.
okatie, south carolina
"Because I had a specific problem and the problem was not corrected. Hey second service call for the same problem was required on an urgent basis and it still was not corrected"
carol T.
lady's island, south carolina
"The technician was very knowledgable, professional and explained everything clearly. He was also very nice!"
jeffrey F.
callawassie, south carolina
"John was very helpful and informative. Provided answers to all my questions."
betty D.
bluffton, south carolina
"We have damage to our floors and the filter crate, it was dropped from the ceiling while Kurt was changing out the filter"
peter B.
hilton head is, south carolina
"I appreciated Johns technical expertise in quickly identifying the problem. Ordered the parts abs returned to replace. Experienced some issues but quickly resolved the problem. We now have a fully operational HVAC. Excellent customer service. A great representative of your company."
jimmy M.
beaufort, south carolina
"Service man vcery excellent"
tom E.
beaufort, south carolina
dorothy* K.
bluffton, south carolina
"Bobby is very familiar with our home and our system and he was quickly able to diagnose the problem."
william J.
bluffton, south carolina
"Punctual, professional, knowledgable, personable"
karen M.
hilton head, south carolina
"Kurt is very friendly, professional, and explains the technical issues in a way I can understand them."
ivan A.
hilton head island, south carolina
"Bobby is great."
marjorie C.
hilton head island, south carolina
"The technician was familiar to me, very efficient in his work, and did what I think was a good maintenance job."
robert S.
dataw, south carolina
"We still haven't solved the problem"
alan* M.
hilton head island, south carolina
linda W.
bluffton, south carolina
"The technician Robert is courteous, professional and has been diligent in identifying the problem I reported with my air conditioning unit making a popping noise when starting. I appreciate his dedication to me as a customer."
lynn J.
bluffton, south carolina
martin K.
okatie, south carolina
"Technician"
james D.
hilton head island, south carolina
"Larry was very thorough."
paul* T.
bluffton, south carolina
jim S.
hilton head island, south carolina
"Tech was very professional"
gerald* G.
hilton head island, south carolina
"John did great job."
roger C.
hilton head island, south carolina
patricia H.
hilton head island, south carolina
"Always comes when promised. Dependable and works cleanly."
john F.
beaufort, south carolina
"Very warm friendly and thorough. Came well prepared and worked independently. But technicians never come with correct filters."
mr fitzgibbons F.
okatie, south carolina
"He was prompt, polite, professional, patient."