Epperson Service Experts Reviews

"Tech was on time & got the AC working."

"Came out 3x, was told needed refrigerate and charged each time than finally in April was told we needed to replace a coil on a two year old unit"

"Within an hour of call . Great job as always"

"no issues - all good"

"Had to wait days for the part"

"Very solicits and thorough"

"It was an emergency call which ended up temporarily fixing the problem and convincing us to purchasing your advantage lease solution for a total replacement of the existing systems! John and Scott took their time nearly up to midnight to extensively explain the advantage to do the change now. Its not cheap by any means but we were convinced having made the right decision! Good job on us and obviously also on their company!"

"We are not currently at our condo but the AC is not working. Epperson has been to our condo about five or six times and still haven't fixed it. This is over a two week period. After one visit, the technician forgot to turn the power back on for the unit. I don't know who the technicians are and I never get a call after the visit to tell me what they discovered. I only get sketchy information when I call to tell them the unit is still not working."

"on time, thorough, courteous, helpful"

"It took three different parts to finally solve the problem. Sure wish it could have been fixed the first go around."

"He was friendly and competent."

"Prompt, courteous, knowledgeable. Felt bad, Service tech had to work in a very hot attic area with a mask but didn't complain. Good guy."

"John was one of the most thorough technicians I have ever met from Service Expert, not only fixed my problem but went through the entire house to make sure everything was working well,"

"Always very unorganized,late"

"Eddie sure know what he's doing."

"Came quickly on a Sunday morning. Quick fix"

"Service technician 10, Time delay of parts availability 1"

"Responsive and timely."

"Friendly, professional, hard working--great team."

"service was performed quickly and expertly"

"Bobby was courteous and efficient. He did his job and bid us good afternoon."

"Gordon did a great job! he arrived in the time requested and was able to fix our unit quickly and get the AC cooling us down again."

"I was generally dissatisfied, mostly with the ladies who answered the phone every time I called. A technician was called out and proclaimed that the system was fine. It might have been when he was there, but, 5 minutes later, it wasn't working and when I called up to report this, the ladies who answered the phones didn't believe me. I am out of town and coordinating a visit to the house is difficult since Beach Properties has to meet the technician at the house. These ladies, with the exception of one, weren't helpful and turned me off."

"Wasnt John....was informed we needed a new 1year filter after installing a 1 year filter in February ?? AC not working today so thank God John is coming out!!!!"

"Efficient service and explanation of problem."

"Good job but arrived late without warning."

"Came out right away."

"Service was done quickly and professionally."

"The preventive service is always good, but this was the first time ever that all of the required filters were available on the truck. Yay!"

"So helpful !"

"It was expeditious, professional, and helpful."

"Efficiency"

"Previously we had asked not to have this technician return to ur home, please check your files. This time he was ill informed and gave us false information."

"no comment"

"the prompt and expert service"

"PROFESSIONAL; RESPECTED OUR HOME"

"John not only provided the service necessary but really took the time to explain the system and answer my questions. So glad we made the switch to Epperson!!"

"Very professional and courteous"

"Fast, efficient, technician was super friendly"

"Very professional."

"Honesty"

"John is knowledgeable and friendly"

"Eric, Anthony and Ricky were professional, knowledgeable, courteous and provided excellent care and installation of the equipment."

"The service representative did a very good job."

"Anna was very professional and thorough."

"They were professional and explained my system to me."

"Did not clear error code on thermostat (error 507)"

"Julian was very thorough and checking both systems out."

"Epperson offers service, but Bobby takes it to a whole new level."

"John is the best. My favorite tech. Kind, caring, knowledgeable, punctual and an awesome person!!!"

"john is thorough, knowledgeable, and professional"

"responded quickly on a Saturday night; fixed the problem right away; Steve is a very nice guy; he signed me up for Maintenance Program; noticed that hot water heater was rusting pretty bad; signed up for that Program, too. GREAT DEALS !!!!!"

"He was very professional and knew how to repair my air conditioning"

"On a scale of 1 to 10, I'd give John a 20. Excellent service always! He's kind, caring and very professional."

"Technician was prompt, courteous, and knowledgeable."

"Julian was very helpful in answering my questians, and he was very thorough in getting done all that apparently needed to be done."

"John always does a terrific job!"

"Sorry - couldn't answer your queries as I was not here when your technicians were."

"John continues to provide excellent service, and he identifies potential problems well in advance. Normally, this would appear to be disguised upselling, but because I have used John for many years, I trust his judgement and I am glad I did."

"John listened and understood my issue and said he'd take my concerns back to management"

"Eddie went the extra mile to get the unit working. His professionalism and motivation are impressive."

"The workmanship was great but didn't have the correct filter for a return. We had to wait for another rep to drop one-off."

"Since March 19 my wife and I have not let anyone else, including friends, enter our house. We were hesitant to even let your service technician enter, and then another employee of your company showed up and came inside my house without asking my permission. I believe this was an irresponsible move on your companys part especially because my wife and I are over seventy years of age and have tried to avoid contact with other people."

"Bobby is always very prompt and is able to detect what the problem is"

"Eddie was very knowledgeable about Everything! Steve was learning.."

"Steve was very helpful. Answered questions and did not rush out."

"The technician knew exactly what needed to be done and explained everything he did after he was through. He was very competent."

"John is always very respectful of us and our property, and he always does a great job."

"John is always "Great.""

"on time, polite, efficient"

"Eddie is the best."

"1) I was NOT told how much the service call would cost in advance. 2) The technician told me that they could NOT service or charge the AC unit with freon R22. The reason I contacted Epperson was because the service technician charged our AC system with R22 the year prior. 3) The technician did Not perform any leak checks. 4) I was handed a bill for $85.00 without any services rendered."

"Prompt arrival and completion os service call."

"Efficient Tech !"

"Our system was beyond repair. John and Scott went through the options. I believe they were honest and fair."

"John is a conscientious and excellent worker doing the A/C service. He is also very courteous and an enthusiastic worker."

"Professional performance all the way around"

"Great as always"

"Bob always does an outstanding job."

"Very friendly and efficient on what he did. Felt comfortable with him checking my system out. Explained everything. I want him to always come to my house and do the maintainance"

"Prompt service. Friendly technicians."

"I wish your technician had worn a mask and gloves during this pandemic time. I have always been extremely satisfied with the service provided and the friendliness and knowledge of the technicians, but these times call for added safety measures."

"We make an effort to plan our service call way in advance so John comes between 8 and 10 in the morning. Epperson's staff makes sure that happens and calls the day before to confirm the appointment."

"Julian told us that the replacement part needed was a piece of junk and then quoted us $1200 for a blower motor and said it would take 4-5 days. So we went with another company who could replace the blower motor on the same day PLUS a new thermostat PLUS an annual maintenance agreement for under $1000."

"Very efficient."

"always the best"

"the tech was able to fix the awful noise outside."

"Did not receive maintenance report detailing work performed or system operating stats. Technician had be asked to get face mask & had no shoe covering. Left carpet dirty after accessing attic area."

"He explain to what he was doing and did"

"always satisfied and always tell friends how happy we are with Service"

"He was very professional and courteous."

"Very professional"

"Responded quickly"

"Bobby was great - thorough, courteous and efficient. Scheduling was also very easy and you were able to get my first visit scheduled very quickly."

"Very thorough ."

"friendly, did his work and left."

"We had an issue with one of our units. Called and within 2 hours John showed up. he dealt with the issue bit told me that the wire from the air handler to the heat pump needed to be replaced. I replaced it and called. There was a storm blowing in and and he made a special trip to connect the new wire. John Is our guy. We've known him personally and professionally for many years. He's the best."

"Eric and the installation team delivered exactly as promised. AC working great. Feel very confident it will stay that way with Epperson service."

"In these times , tech should wear a mask as well as coverings on his shoes."

"Eddie knew exactly what to check"

"always careful and cares for the customers and does a great job"

"Service man came early, worked quickly."

"Eddie is the best!"

"fast efficient service"

"On time, polite, worked diligently and responded positively to requests"

"John is always professional and very trustworthy"

"John was very good and knew exactly how to solve things"

"John always does a great job!"

"Because your technician was thorough and excellent."

"Efficiency, quality and education on new points. John as all of your technicians are excellent."

"Expert and prompt service"

"John was very courteous and answered any or concerns."

"Steve did a great job. He was very thorough!"

"Professional, courteous service, taking care to keep us safe, and educating us how to keep our systems efficient. Trustworthy, knowledgeable technician who provides quality dependable service."

"He did his job, and kept me informed."

"We were happy with the repairman who came to our home and put a new part in our heat pump. Also happy with the service rep. we spoke to."

"Timely, professional, personable, explained/showed what he found"

"John has been to our home several times and is always pleasant and professional. Eric was also very professional and knowledgeable on the services Epperson offers. Thank you guys, the dogs bark hello and come back soon for more pets.."

"because I was very satisfied"

"made a repair and made sure it worked."

"We have used your service for years .If it wasn't excellent, we would have used someone else by now"

"Eric was very helpful in getting the right replacement equipment installed quick and efficient."

"Competent and personable. Both gentlemen were instructive and made me feel they had my best interests at heart."

"courteous, efficient, answers questions, knowledgeable,"

"Both men arrived on time. Their attitude during their visit was both professional and exemplary."

"Because of your rep John Matits whom I have been using for over 17 years. So very professional and likable and trustworthy.If I need to leave while he is here I know I have no worries and just leave him in the house alone."

"Knowledgable techs"

"John is so thorough and so good on every detail. His personality is outstanding."

"Arrived on time started immediately answered any all questions pleasant attitude"

"Everything was handled very timely, smoothly and efficiently."

"Wel really rely on our technician Bobby. He is very honest, friendly, and extremely helpful."

"Always thorough and professional"

"Julian was prompt and courteous."

"The $69 for seasonal check up is per unit. It would be nice if Epperson would state that the $69 is per unit on their website or at least tell you that when you schedule the appointment. They solicited me for this appointment. Determined that I needed a new condenser motor for $475 and was unwilling to credit the $69 visit charge against this unless of course I purchased their $300 service plan for the balance of the year. You can only pay the service plan monthly not up front. Not sure if Epperson is selling used cars or HVAC systems. I opted to pay the $69 and move on to another provider. The Tech left the breaker out on the unit and the cover was not fully put back in place with exposed wires. I have been told the tech will return to provide the courtesy of putting my unit back the way he found it. Ugh!!!!! Epperson is not my cup of tea. While doing this review I saw that Epperson does plumbing services. Now I am really upset as the tech tried to tell me my hot water heater was leaking when it was simply condensation on the cold water line. Now that is sketchy!!!!"

"John is an excellent technician and a very friendly rep for your company and I always request him to do my service call. He is the best in my opinion."

"Gordon has been servicing our AC Units for the pass couple of years and we are very confident of his abilities. Eric provided us with information concerning installation of lamp to improve air quality and was very patient ensuring that we understood all the specifics."

"Did not show"

"Extremely knowledgeable and professional"

"Friendly, knowlegeable, and on time."

"John has been coming to me for a few years and does a great job"

"John Matis always does an outstanding job. More than that, I consider him a personal friend, of which I have very few, and I always look forward to his visits. He is highly knowledgeable, personable, and easy to talk to. I have recommended Epperson's to my neighbors solely due to John's expertise and friendly manner. As long as John Matis remains my service technician, I will remain a loyal Epperson's customer."

"John always does a great job for us."

"John is the best"

"John, is the only tech I will ever use"

"Same guy, knows our equipment and all locations"

"Great service, attention to detail and completing a job right."

"Professional"

"We've know John for almost 20 years. He always takes cares of us and makes us fell like friends as well as valued customers. From a technical standpoint he is always on top of things."

"Eddie made several phone calls to both me and my mother Nelda Mattox, while I was at work. He answered several questions and offered good suggestions."

"John/Bruce/Anthony/Ricky are all outstanding professionals. I strongly recommend them to everyone."

"John was very informative"

"I have been using Epperson Service Experts since I moved to Hilton Head in October 2011. I am in the process of selling my home and have relocated to the Cypress. I always ask for John Matits since he has kept my system running with minimal repairs. He has a great repertoire with his customers and is very knowledgeable about the equipment. He is a keeper!"

"Response and professionalism"

"Always excellent"

"very efficient"

"John arrived on time carefully inspected our HVAC units and answered any questions I may have had."

"Came when they said, did the work efficiently and connected me with an office manager to discuss an issue."

"Technician very detailed and informative"

"John is very thorough and knowledgeable and cares about his work. We've had several service calls and now know to ask for John - he's the best."

"John knows our property well and is always considerate of it- he is highly skilled and a pleasure to be around- an excellent employee!"

"John was wonderful! He is friendly, polite & knowledgeable. He explains things so well!"

"John is a professional"

"I have no known reason to be dissatisfied."

"John is trustworthy and reliable"

"Fast and efficient."

"Bobby always is professional and does a wonderful job"

"Steve answered all questions and proceeded in timely way. Took on booties on a rainy day. Kept me informed as to what he was doing. Clear report at end"

"Gordon always provides excellent service!"

"John really knows his stuff and takes very good care of us."

"Tech was late both times they came to my home and we did not receive a courtesy call to let us know"

"Technician was very knowledgeable and service was efficient."

"Bobby is the best. I only ask for him to come to my house as he knows my systems and seems very experienced/knowledgeable. You should give him a bonus or a raise."

"professional and efficient"

"the tech was very courtious"

"Eddie was great fixed the issue and even increase the fan blowing speed"

"Bobby really knows what he is doing. Is not only knowledgeable, but respectful of my property, very efficient and thorough"

"EVEJRYTHING WAS DONE IN THE ATTIC SO I DON'T KNOW WHAT IT LOOKS LIKE BUT I WILL HAVE SOMEONE CHECK IT OUT TO MAKE SURE THEY CLEANED UP. BRUCE MY SALES REP SHOULD CHECK THIS OUT FOR ME."

"This Lennox system has been a lemon. Thankful for warranty."

"Because he did a great job. Fixed a problem Boone else could fix and worked really hard. We were very happy."

"Julian went above an beyond, besides fixing the leak in the plenum he changed out the filter and adjusted the airflow."

"John always does a great job."

"Friendly courteous personable service tech. Clearly knows his stuff"

"good job"

"Steve was profession, courteous and on time. He was willing to answer all my questions."

"We think we isolated the problem, but I'm still waiting for delivery and installation of a part so we can put our heat exchanger back in operation. Check again after the job is completed."

"Eddie is a very competent Lennox technician and was able to install the iComfort WiFi thermostat quickly plus took the time to walk us through the features and upgrades from the previous iComfort thermostat. He left only after making sure the system was heating last night! Thank you!"

"Service agent friendly and great attitude and appeared to do a great job"

"John was very thorough and made sure he checked everything that needed to be checked. He also went above and beyond and did something nobody has ever done before to make it easier to check my drain lines by extending it from underneath the house."

"John always treats us and our property with great respect."

"Did not service, clean or anything; but took my check."

"I really thought it was time to replace the filters but he said they were ok but never went fully up in the attic. Filters will be two years in JUNE? I don't have techs name."

"Bobby is very thorough when servicing my units"

"Scot was a streight shooter who gave it like it is. He actually asked for the order..the sign of a good sales person."

"John is always thorough, professional, courteous and knowledgeable"

"John is always very thorough (even discovered a hole in our roof two years ago). He is courteous, amusing and we just plain like him very much."

"It took 3 trips to identify the problem, which is the reason for the middle rating. Once the supervisor was involved, the issue was resolved. He was diligent in locating and fixing the problem. I highly recommend him. The remaining survey responses reflect the supervisor, not the 2 prior technicians."

"STEPHEN SEEMED TO KNOW WHAT HE WAS TALKING ABOUT- WAS ON TIME WAS DIGENT ON SERVICE- EXPLAINED EVERYTHING AND CLEANED UP AFTER HIMSELF"

"Technician was prompt, very knowledgeable, taking time to explain what he found and how he corrected the problem. Also, offered suggestions on improving the performance of our equipment. Answered all our questions patiently and professionally."

"On time & very knowledgeable about our system. Work done very efficiently."

"You'd think that after spending $10,000+ on an upgraded HVAC system that it would be more reliable. It seems that something is going wrong with the system every few months. As I write this something is wrong again and Epperson needs to make another visit because the downstairs zone is not working. Another complaint is that the upstairs thermostat was replaced with a non-smart unit that I can't monitor remotely. I asked why and Eric said Epperson would get back to me on this. I can't say I've heard from Epperson"

"John is extremely knowledgeable about all 3 of our systems. Additionally, he does, and always has over many years, treated me, my wife, and our home with the utmost respect."

"the service man, Eddie, was courterous. explained things fully and completly."

"Bobby very professional. Does not try to up sell."

"Took time to understand our situation (part time resident) and provided guidance on best setting for our system."

"Bobby is very professional. He arrived on time and does not try to upsell."

"Efficient and clean work area"

"They are always very professional and friendly plus very helpful with any problems"

"Techs came as scheduled and expertly corrected the problem."

"I already did this survey yesterday and I am really not interested in completing it again. John did a great job as always and sold me a water heater to boot."

"My system is still under warranty. The heat control switch failed causing my new damper to fail. The control switch was covered but the damper was not. Since the reason the damper failed was due to a warranty item I feel it should all have been covered."

"There was dirt on the legs of the latter, there is now dirt as in dark brown almost mud on our beige carpet and in another room on the light green carpet. I would attach picture but the survey doesnt allow such. This is uncalled for. As well he must return since he didnt have one of the filters"

"Very professional and friendly! Informative!"

"Very thorough"

"Always goes beyond Very personable."

"Bobby knows his craft and goes about his work in a highly professional manner. He is also customer centric. He represents Epperson very well. We feel good when he arrives to do a service or repair. He does quality work."

"Thorough and knowledgeable."

"John was very fast and through. He answered all my questions and educated me about my systems."

"Guy was neat and did a fine job"

"Good people good work, but tracked sand on concrete in basement"

"I was given time to ask questions."

"Great customer service. Your Tech explained everything to me."

"Does John ever have an "off" day? (I find that hard to believe - I don't think so!) He ALWAYS presents a friendly, energetic, enthusiastic, professional, skillful and knowledgeable image to us when working on our Lennox HVAC system for Epperson! What a great start for our day - as well as elevating our confidence that our system will successfully cope with the upcoming spring/summer weather stresses! Thank you John and Epperson! Kenneth & Pamela Shackle"

"John did an outstanding professional job!"

"John was superb"

"on time"

"If everything is as expected in a friendly and professional manner, a 10 is the only answer."

"Bobby is knowledgeable, accommodating, and very professional"

"Did a very good job."

"He was polite and knew what to do. Came at the correct time."

"Very professional."

"John is prompt, honest and reliable. Outstanding service.."

"Courteous service technician went to work, did what he had to and finished in the amount of time he said it would take."

"you overlooked our order for a month until I called you"

"Took the time to explain to me just what he did working on our HVAC system--Courteous--"

"everyone I spoke to was very helpful in resolving my problem of no heat. The 2 gals I spoke to in the call center understood my problem and were very helpful. Andy, the technician who fixed the issue, was very friendly in explaining the issue and resolving it at a late hour in the night."

"very professional and explanatory."

"Gordon arrived on time. Diagnosed problem almost immediately and had our unit up and running within minutes."

"Kowledgeable,professional, courteous. One of the best."

"good quick service"

"Quick response. Tech quickly identified and remedied the situation Bruce, John, Jay and Tim were great service provided was excellent"

"Gordon was efficient and very pleasant"

"John always does an exceptional job. Very Professional."

"Bobby has been our service tech for 12-13 years and has always done a great job."

"Quick, efficient, professional. High level expertise combined with high level personal skills is a winning combination every time."

"John is very knowledgable and helpful."

"Technician arrived at the top of the scheduled window and provided excellent service explaining what he had done"

"Arrived in time frame Brought filters to replace Used booties"

"Tech/John is outstanding - I ask for him each time we need service."

"No call the day off to engage expected time of arrival. One of the experts did not cover his shoes."

"ON TIME & DID FIND THE JOB."

"he was on time and finished quickly"

"Technicians able to identify problem easily."

"Other than showing up 2 hours earlier than the scheduled time, Julian was an outstanding technician who explained how our system was performing and what issues needed to be addressed. Thanks again for everything!"

"GORDON has always been through and professional."

"He seemed inexperienced. He mentioned rust on my coils which were just replaced by your company. Duh! Are they ALWAYS instructed to find something to promote repair/money?"

"They still have not solved the problem we have been complaining about"

"Josh was helpful and professional."

"Came in, did what they needed to do, polite & open with comments on units!"

"The two technicians were very thorough."

"Very professional and knowledgeable"

"Everything was taken care of rapidly and professionally"

"Right on time, very efficient and helpful"

"Everything was fine but I don't know why Epperson sends a "relationship" guy along with the service technician. We just engage in some small talk and then he leaves. If I have an issue, shouldn't I be able to discuss it with the technician or call the office to discuss it with someone there? Sending a second person adds to your cost which I ultimately pay a portion of."

"Julian is customer savvy - good guy"

"Technician was great! Very respectful and explained the issue so that I could understand."

"They came out the afternoon we called. I certainly was not expecting such a quick response! Personable and professional!"

"Outstanding technician."

"Eddie and Chase are absolutely the best Technician and Consultant that we have ever experienced."

"Friendly, knowledgeable service everytime"

"John always does a great job"

"on time very helpful great service"

"After a lot of visits and things like "replaced outdoor board" it's still not working. It's only at night when it's blowing cold, so I solved the problem by buying an electric blanket."

"Competent and professional"

"responsive professional"

"He fixed it within and hour and a half of my call."

"my name has not been corrected"

"Technician did a very good job"

"The part needed was a modem and its not available until Monday. The main part of the house was 55 degrees inside. The unit to the bonus room was fine. Gordon apologized saying thats the best they could do. I asked if the same modem was on the second unit - yes it was. And then I asked if they could switch that modem to the broken one so wed have heat in the main part of the house. It worked, which is great, but it was my idea. Would have been great if the technician thought of that."

"professional service"

"John was very polite and pleasant during the service call. He did a very good job."

"Very satisfied with service - however seemed to take a long time to install the coil. Wish Tim could have given us the "work sheet while he was here. Had to call to get that for our file."

"John has always been very helpful, very confident and great to work with."

"Good Service, very thorough and honest"

"Gordon has serviced our HVAC system for years. It is nice to see a familiar face and work with someone who is knowledgeable about our system."

"Johns positive attitude, competence and professionalism very evident. Plus his pointing out that my hot water heater was on its last legs quite possibly avoided a flooding calamity in the attic. Thanks, John!"

"on time, very professional and thorough, courteous and friendly"

"Very friendly answered all our questions. Very neat and respectful of our home."

"The technician was very competent about our A/C system and performed a very effective service"

"Bobby is great!"

"Took their time to review and inspect the HVAC system to make sure it is up performance standards."

"Techs were professional and friendly."

"Bobby always does a thorough job, explains what issues if any we have and solves them for us if not in the current visit, the next one."

"thorough, professional"

"Bruce is responsive and professional. Thank you Bruce!"

"Solving difficult problems is easy for Epperson."

"on time and professional"

"Julian was professional and thorough. He did a great job!"

"Nice friendly technicians who seemed very quick and thorough."

"Professional service Knowledgeable"

"Always neat and thorough"