Epperson Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,097 Reviews
marcia M.
hilton head, south carolina
"Bobby is always efficient and knowledgeable."
karen* C.
hilton head island, south carolina
"very nice and professional."
glenn K.
bluffton, south carolina
"(-) Epperson service guy, once again, did NOT have the correct filter sizes. Still missing the 1x14x20. Not critical but tiresome given I specifically reminded the call center person of our 5 filter needs. (+) Epperson service guy pointed out the need to replace external electrical panel surge protectors. Some rust leading to a compromised connection."
regina W.
lady's island, south carolina
linda* G.
bluffton, south carolina
"on time very polite- neat reviewed my issue"
james* W.
hilton head, south carolina
"They were professional and courteous."
betty D.
bluffton, south carolina
"We were. Scheduled for appt earlier in week, waited three hours finally called and was told emergency appt happened but no one called, we called back and rescheduled for Friday."
mr macropoulos M.
hilton head island, south carolina
tom C.
bluffton, south carolina
dawn R.
hilton head island, south carolina
les H.
hilton head, south carolina
"Have heard nothing how the installation went. Iam back home in Ohio."
john C.
hilton head island, south carolina
"The technician was very professional and arrived on time. They answered all our questions and helped explain the warranty of the system."
donald B.
bluffton, south carolina
"The technician was very knowledgeable, professional, clean and friendly. He asked me about how the equipment was working and made many suggestions as to how to manage my system."
bruce V.
beaufort, south carolina
donna P.
hilton head island, south carolina
rick* H.
hilton head, south carolina
"Tech had to come back three times to solve issue. Unit went off due to drain pan being full and tripping. The quarterly cleaning caused a buildup of gunk in pan stopping up drain. Then third time over the the hose came off drain pan and caused unit to turn off."
charlene G.
lady's island, south carolina
"He is so efficent"
sharon M.
hilton head island, south carolina
marc G.
bluffton, south carolina
"We had 4 service calls and never got our issue resolved. We left word for the general manager to call us 3X and never got a call back. Spoke to Nora and Kate several times. We are terminating our maintenance agreement And expect a refund on a PM that was done poorly. We had always had dependable service from Epperson, but this is the worst."
dorothy* E.
beaufort, south carolina
"On time and very thorough in his service."
david E.
hilton head island, south carolina
"Your people installed new coils on my unit and 2 nights later water started leaking through a vent damaging ceiling etc. I called and John came out that night and found that the installers had put something in backwards that was the problem. He stayed until he could correct the error they had made."
elizabeth* S.
hilton head, south carolina
"Technicians very knowledgeable and friendly."
mr gibbon G.
hilton head, south carolina
jim W.
hilton head, south carolina
"Service was set up for Sat 9/26, but Epperson rescheduled it to Sunday 9/27 because they didn't have enough manpower. As a result, I lost a week-long rental, costing me $1300. Then techs discovered part had been damaged in shipment. Reordered part, and finally installed Wed 9/30. I asked Epperson to keep me notified about repair progress, but they never did. This survey is the first direct confirmation that I had that the work was complete. My rental management company had to call them to get a status. I assume it's working okay."
nancy W.
beaufort, south carolina
"Because you were honestly is very important to me when I trust you"
mr persico P.
hilton head island, south carolina
mr card* C.
bluffton, south carolina
"Technician was professional and on his game. He diagnosed the problem, repaired what he could and got the a/c up and running."
leroy W.
hardeeville, south carolina
earle N.
hilton head island, south carolina
"Work was done thoroughly, We requested John when setting up appointment based on past experience and will do so the next time as well. Re item 6-John arrived at the very end of the promised window. Re item 10- we have never spoken to any other service company so cannot compare costs."
anthony V.
bluffton, south carolina
"Bobby is knowledgeable about our HVAC units and explains his finding with understandable language. Also, he is very thorough."
okaite hotel H.
okatie, south carolina
stephen* N.
hilton head is, south carolina
"Talked with Epperson 5 times on 9/26, starting at 6:30 am. National office said tech would arrive 10-12. Then local office called and said 4-5. Tech never showed. You called back at 10:50 pm and did not leave a message. Extremely poor example and service to a new customer."
mr shaw* S.
hilton head, south carolina
robert* D.
bluffton, south carolina
mr barnes B.
hilton head island, south carolina
"Johnny is super"
dj D.
hilton head island, south carolina
"Stayed with difficult job to success.. Cleaned up well"
robert H.
hilton head, south carolina
"John Matits my tect has been servicing my HVAC for 17 years in a very professional way and I wouldnt use anyone but him so you had better keep him. He is a very big plus for your company. John was scheduled to be here between 12 and two and didnt get here until 2:15 and I never received a call from the office telling me he would be late and that is a first but no problem John called me from his other job and he would be a little late.Just one of the many reasons I will always use John. I am 85 years old and it is nice to be kept in the loop.Thanks"
john L.
okatie, south carolina
"John is first class- courteous, competent and thorough."
scott M.
hilton head, south carolina
thomas N.
hilton head, south carolina
"John is reliable, honest and after about 15 years, a friend."
santo* G.
bluffton, south carolina
"I called sat. for service and John never called me to fix the problem. I have someone coming out tues between 12 and 2"
susan H.
hilton head, south carolina
"John is very familiar with our house and unit. He always answers any questions and finds or recommends next steps."
maureen W.
bluffton, south carolina
"The tech explained the problem ordered the part and Within a few days up and running John treats us like family"
john H.
hilton head island, south carolina
dr wright W.
callawassie, south carolina
"John is absolutely the best! He knows our house and knows everything about our HVAC"
pam W.
hardeeville, south carolina
"If this survey is when Steven did the service to my home, I am very eased. He explained what he did and answered all of my questions that seemed to be knowledge able about the service he complete."
charlotte K.
hilton head island, south carolina
"Guess all was o.k.--never received any paper work.Bobby just said all o.k. and filters look good--#7 I guess so No paper work to tell what he did!!!!"
chuck L.
fripp island, south carolina
sandi* C.
bluffton, south carolina
"John was very efficient and took the time to explain to me the work he was doing the system."
harvey W.
dataw island, south carolina
"Gordon was very efficient and explained the process to me as he worked."
mr white W.
hilton head island, south carolina
"Great staff and very professional."
nancy J.
bluffton, south carolina
"Service was good, but, even though I had set up an appointment on first date, no one came or called on that date. I had to call and set up a second appointment. This second appointment was fine."
dr irving meeker M.
hilton head, south carolina
"I am not there and only know what you have reported to me. Everything is now fine I am told."
alison* C.
hilton head island, south carolina
"Quick and efficient"
perry N.
callawassie, south carolina
"Quickley Ienified problem."
dennis C.
beaufort, south carolina
"Efficient, reliable service"
mr cooper* C.
hilton head island, south carolina
"John is very professional and I always ask for him to keep my Air working great"
jean M.
hilton head island, south carolina
"John has been servicing my equipment a long time. Very knowledgeable."
marc D.
bluffton, south carolina
"I haven't seen any invoice (whether some charge or $0) nor any statement of work done so I still find myself wondering two weeks later. I don't know whether that's bad - just not what I expected since past practice was to print the outcome of the visit so I could at least see what had been done."
juanita* M.
hardeeville, south carolina
"timely,efficient"
wallace* N.
bluffton, south carolina
"Weve discovered mold in HVAC vent that was saturated with water, on the floor of the attic. It had obviously been in that condition for a long time. None of your service reps did anything about it."
mr louis L.
bluffton, south carolina
michael marino M.
hilton head island, south carolina
"Explains things, is very thorough, and neat!! Also, very polite!"
geoffrey D.
bluffton, south carolina
bill* J.
hilton head, south carolina
"Came on time, performed efficiently pleasant demeanor"
david P.
hilton head island, south carolina
geoffrey L.
hilton head, south carolina
fred G.
bluffton, south carolina
"John always does a great job."
pam P.
bluffton, south carolina
"Great service - early, helpful, recommended adding UV system to reduce mold/mildew"
katherine* M.
bluffton, south carolina
"Nice guy. Very efficient"
dj D.
hilton head island, south carolina
"Friendly, offered options, completed work quickly"
jim lila weiss W.
beaufort, south carolina
"Steve was outstanding."
maureen W.
bluffton, south carolina
"John is professional and Enjoys his work. After More than 10 years of service with John we Look forward to John for Expert service."
marcia M.
hilton head, south carolina
"Eddy to seems to know why my ceilings are dripping and moldy, and says he knows how to remedy this. I'll have to just wait and see ."
eileen F.
hilton head island, south carolina
"Appointment was scheduled and confirmed as promised. John arrived on time and was thorough with his service and explanation of what he did."
james B.
hardeeville, south carolina
"My tenants were informed that two of my three air condition units were shot and had to be replaced.i called a different company the next day and they came out and replaced a capacitor on one and added Freon on the second, all good."
howard L.
bluffton, south carolina
"John, the service technician, is very thorough & answers any questions we may have & provides ample information after he services the equ8ipment"
linda I.
sheldon, south carolina
"Epperson has installed 3 new units over 4 years. They service them, everyone is nice and when you need them they come"
atlantic S.
hilton head, south carolina
burt* P.
okatie, south carolina
"excellent service and professionalism"
don M.
bluffton, south carolina
"Excellent professional service."
mrs dolan D.
hilton head island, south carolina
"I always feel that my A/C & HEATING SYSTEM is very well taken good care of by JOHN--------he always answers my questions with excellent instructions and is very well mannered and honest."
barbara M.
hilton head, south carolina
"Professional, arrived on time."
pam W.
hardeeville, south carolina
"The technician had to come back to correct what he did wrong. I am not pleased with him. On his first visit he asked me what I thought the problem could be. I am not an ac technician, how would I know. I prefer not to use him on the future"
ed M.
hilton head island, south carolina
"The service was a second visit after the work done the first time failed. The second visit also failed and the guests renting my unit chose to move to another unit and I lost about $1,000 in income for the remainder of the stay. Ive checked remotely and the system is still not working, even after shutting down for 6 hrs and restarting. This seems to be a regular occurrence since this system was installed"
brian* G.
hilton head island, south carolina
"The scheduling was easy and the technician was on time and did a thorough and detailed job."
mr schrader* S.
hilton head island, south carolina
"Service provided was well done but the work performed should have done done during installation 3 years earlier"
albina M.
hilton head, south carolina
"After hours call with prompt service and corrected the problem."
kevin K.
bluffton, south carolina
francis B.
ridgeland, south carolina
"Pleasant, on time, and not too expensive!"
george M.
beaufort, south carolina
"Technician is thorough nd knowledgeable."
linda* G.
bluffton, south carolina
"Steve is diligent neat and very knowledgable"
kevin* J.
okatie, south carolina
"Steve (technician) was very thorough, friendly and explained each step of the maintenance which he provided"
susan S.
hilton head, south carolina
"Quick response, courteous tech, explanation of problem along with solution"
fred* L.
beaufort, south carolina
"Friendly, curtous, knowledgeable."
dave P.
hilton head island, south carolina
ann* S.
hilton head island, south carolina
"John arrived earlier than expected. He did not sit and wait for us but, as the air handler was under the house, got on with the repair."
mr crawford* C.
hilton head island, south carolina
"Epperson responded promptly and needed work was done quickly??"
craig M.
hilton head, south carolina
"Fantastic service, detailed repair work and maintenance performed."
rick W.
martinez, georgia
"We are very pleased that we were able to get the work done so quickly and so well. However, considering that the technician found that the "fittings on outside unit were not seated properly and caused unit to seep out refrigerant" and only Epperson technicians have ever touched the outdoor units, why were we charged for the refrigerant."
tom G.
bernardsville, new jersey
craig M.
hilton head, south carolina
"Quick and efficient repairs / maintenance performed. Bobby did a great job - the office staff also work around our schedule to make it easy."
karen* M.
bluffton, south carolina
"Understood the urgency of remedying our heat pump failure"
dr bullock B.
hilton head island, south carolina
russ C.
bluffton, south carolina
"John never disappoints"
carolina corp. C.
hilton head isl, south carolina
"Need a copy of technician's report before rating."
cathey K.
hilton head island, south carolina
"Prompt professional friendly service"
mr. meyer M.
bluffton, south carolina
"John provides great customer and technical service."
william* W.
hilton head, south carolina
"Eric Eckert and the installation crew did a good job. They cleaned up left no mess. Eric explained everything clearly."
richard P.
hilton head island, south carolina
"We have requested John whenever we have a problem with AC or heating. He has always done an excellent job, and has always been very respectful of us and our property."
dennis L.
hilton head island, south carolina
"Prompt, knowledgeable, and courteous."
david K.
hilton head island, south carolina
"Friendly. Explained everything. Repaired as fast as possible."
mr pfeiffer P.
hilton head island, south carolina
"Bobby has been servicing my system for several years and does an excellent job."
fred M.
hilton head island, south carolina
vicki P.
bluffton, south carolina
"The first tech came in and serviced it and overlooked the motor needing repairs. It wasn't working right."
patrick P.
bluffton, south carolina
denise P.
beaufort, south carolina
carol N.
hilton head, south carolina
"This was a Saturday service call and Eddie had to come twice for two unrelated air conditioning problems. Above and beyond the call of duty!"
mr kzenovitz K.
hilton head, south carolina
"Very knowledgeable."
agostino S.
bluffton, south carolina
"John is very knowlegable and curtious"
tom C.
hilton head island, south carolina
"John is extremely knowledgable and professional."
mary J.
hilton head island, south carolina
"We have had John for years.. He has been very helpful and knows exactly what he is doing when we need him!"
ron S.
okatie, south carolina
"Professional quality service"
mr kellom K.
hilton head, south carolina
"Timely and efficient"
bill L.
dataw, south carolina
cleo R.
bluffton, south carolina
"Does a good job, answers all questions"
janice D.
bluffton, south carolina
"Charged for 2 filters. Only had 1 installed. Havent been called when filter is available. Was told By technician it should be by weekend installed."
joe* G.
bluffton, south carolina
"Great service technicians who listen to the problem and then after looking at the problem offer suggestions on some options for fixing it."
jennifer S.
hilton head, south carolina
"Bobby and Anna were attentive to my needs"
mr macropoulos M.
hilton head island, south carolina
amanda* P.
hilton head island, south carolina
"He was great, fixed the problem quickly and was very polite."
joni&bill B.
hilton head island, south carolina
"Came on a Sunday, fixed HVAC. every professional"
bill T.
st helena island, south carolina
lou L.
hilton head, south carolina
"Tech was on time & got the AC working."
betty D.
bluffton, south carolina
"Came out 3x, was told needed refrigerate and charged each time than finally in April was told we needed to replace a coil on a two year old unit"
programsfor E.
bluffton, south carolina
"Within an hour of call . Great job as always"
carolyn S.
bluffton, south carolina
"no issues - all good"
james H.
hilton head island, south carolina
"Had to wait days for the part"
john F.
beaufort, south carolina
"Very solicits and thorough"
rainer K.
hilton head island, south carolina
"It was an emergency call which ended up temporarily fixing the problem and convincing us to purchasing your advantage lease solution for a total replacement of the existing systems! John and Scott took their time nearly up to midnight to extensively explain the advantage to do the change now. Its not cheap by any means but we were convinced having made the right decision! Good job on us and obviously also on their company!"
david* H.
hilton head island, south carolina
"We are not currently at our condo but the AC is not working. Epperson has been to our condo about five or six times and still haven't fixed it. This is over a two week period. After one visit, the technician forgot to turn the power back on for the unit. I don't know who the technicians are and I never get a call after the visit to tell me what they discovered. I only get sketchy information when I call to tell them the unit is still not working."
michael D.
moss creek, south carolina
"on time, thorough, courteous, helpful"
david P.
hilton head island, south carolina
tom B.
bluffton, south carolina
"It took three different parts to finally solve the problem. Sure wish it could have been fixed the first go around."
edward E.
hilton head island, south carolina
"He was friendly and competent."
bruce K.
okatie, south carolina
"Prompt, courteous, knowledgeable. Felt bad, Service tech had to work in a very hot attic area with a mask but didn't complain. Good guy."
leroy W.
hardeeville, south carolina
scott B.
bluffton, south carolina
"John was one of the most thorough technicians I have ever met from Service Expert, not only fixed my problem but went through the entire house to make sure everything was working well,"
anthomy C.
bluffton, south carolina
"Always very unorganized,late"
joe* G.
bluffton, south carolina
tony D.
sheldon, south carolina
"Eddie sure know what he's doing."
michael R.
bluffton, south carolina
"Came quickly on a Sunday morning. Quick fix"
mr cherami C.
callawassie, south carolina
bryce E.
hilton head island, south carolina
kristen S.
hilton head island, south carolina
"Service technician 10, Time delay of parts availability 1"
mr crawford* C.
hilton head island, south carolina
"Responsive and timely."
patricia H.
hilton head island, south carolina
mike U.
bluffton, south carolina
"Friendly, professional, hard working--great team."
mr bowie* B.
beaufort, south carolina
"service was performed quickly and expertly"
maury T.
hilton head, south carolina
"Bobby was courteous and efficient. He did his job and bid us good afternoon."
denise P.
beaufort, south carolina
"Gordon did a great job! he arrived in the time requested and was able to fix our unit quickly and get the AC cooling us down again."
leanne H.
hilton head island, south carolina
"I was generally dissatisfied, mostly with the ladies who answered the phone every time I called. A technician was called out and proclaimed that the system was fine. It might have been when he was there, but, 5 minutes later, it wasn't working and when I called up to report this, the ladies who answered the phones didn't believe me. I am out of town and coordinating a visit to the house is difficult since Beach Properties has to meet the technician at the house. These ladies, with the exception of one, weren't helpful and turned me off."
mr rushin* R.
bluffton, south carolina
"Wasnt John....was informed we needed a new 1year filter after installing a 1 year filter in February ?? AC not working today so thank God John is coming out!!!!"
geoffrey L.
hilton head, south carolina
ms horton* H.
hilton head island, south carolina
nancy J.
bluffton, south carolina
"Efficient service and explanation of problem."
paul M.
bluffton, south carolina
"Good job but arrived late without warning."
susan B.
hilton head, south carolina
charles T.
bluffton, south carolina
"Came out right away."
don M.
bluffton, south carolina
"Service was done quickly and professionally."
michael H.
ridgeland, south carolina
"The preventive service is always good, but this was the first time ever that all of the required filters were available on the truck. Yay!"
mr macropoulos M.
hilton head island, south carolina
lee C.
hilton head island, south carolina
"So helpful !"
jim lila weiss W.
beaufort, south carolina
"It was expeditious, professional, and helpful."
mr leininger L.
hilton head island, south carolina
eleanor A.
sheldon, south carolina
"Efficiency"
john F.
beaufort, south carolina
"Previously we had asked not to have this technician return to ur home, please check your files. This time he was ill informed and gave us false information."
mr swanson* S.
hilton head island, south carolina
"no comment"
james H.
hilton head island, south carolina
"the prompt and expert service"
terry O.
hilton head, south carolina
"PROFESSIONAL; RESPECTED OUR HOME"
nancy/alan I.
bluffton, south carolina
"John not only provided the service necessary but really took the time to explain the system and answer my questions. So glad we made the switch to Epperson!!"
paul* S.
hilton head, south carolina
"Very professional and courteous"
mr church C.
callawassie, south carolina
colleen B.
bluffton, south carolina
"Fast, efficient, technician was super friendly"
jonathan K.
bluffton, south carolina
"Very professional."
mrs murphy M.
hilton head, south carolina
"Honesty"
david E.
hilton head island, south carolina
"John is knowledgeable and friendly"
mr nissley N.
hilton head island, south carolina
deborah M.
hilton head island, south carolina
joe K.
hilton head, south carolina
donald B.
bluffton, south carolina
"Eric, Anthony and Ricky were professional, knowledgeable, courteous and provided excellent care and installation of the equipment."
charles L.
hilton head island, south carolina
"The service representative did a very good job."
mr gajdalo G.
hilton head, south carolina
gary F.
bluffton, south carolina
darryl* F.
beaufort, south carolina
salvatore C.
bluffton, south carolina
wallace H.
bluffton, south carolina
"Anna was very professional and thorough."
jordan B.
beaufort, south carolina
"They were professional and explained my system to me."
james L.
hilton head island, south carolina
"Did not clear error code on thermostat (error 507)"
gail* M.
hilton head, south carolina
tom* F.
bluffton, south carolina
"Julian was very thorough and checking both systems out."
ms carson C.
hilton head island, south carolina
mr mahoney M.
hilton head, south carolina
"Epperson offers service, but Bobby takes it to a whole new level."
meryl-sue* R.
bluffton, south carolina
"John is the best. My favorite tech. Kind, caring, knowledgeable, punctual and an awesome person!!!"
dave H.
hilton head island, south carolina
"john is thorough, knowledgeable, and professional"
beverly T.
ladys island, south carolina
"responded quickly on a Saturday night; fixed the problem right away; Steve is a very nice guy; he signed me up for Maintenance Program; noticed that hot water heater was rusting pretty bad; signed up for that Program, too. GREAT DEALS !!!!!"
ashley H.
ridgeland, south carolina
"He was very professional and knew how to repair my air conditioning"
meryl-sue R.
bluffton, south carolina
"On a scale of 1 to 10, I'd give John a 20. Excellent service always! He's kind, caring and very professional."
gail* M.
hilton head, south carolina
jeff S.
hilton head island, south carolina
"Technician was prompt, courteous, and knowledgeable."
evelyn S.
hilton head island, south carolina
"Julian was very helpful in answering my questians, and he was very thorough in getting done all that apparently needed to be done."
anita T.
hilton head is, south carolina
lynn* J.
bluffton, south carolina
"John always does a terrific job!"
geoffrey L.
hilton head, south carolina
jon N.
bluffton, south carolina
"Sorry - couldn't answer your queries as I was not here when your technicians were."
sara D.
fripp island, south carolina
ellen S.
bluffton, south carolina
michael M.
bluffton, south carolina
"John continues to provide excellent service, and he identifies potential problems well in advance. Normally, this would appear to be disguised upselling, but because I have used John for many years, I trust his judgement and I am glad I did."
dr bullock B.
hilton head island, south carolina
mr mccombs M.
hilton head, south carolina
"John listened and understood my issue and said he'd take my concerns back to management"
corinne K.
hardeeville, south carolina
"Eddie went the extra mile to get the unit working. His professionalism and motivation are impressive."
kirt M.
bluffton, south carolina
"The workmanship was great but didn't have the correct filter for a return. We had to wait for another rep to drop one-off."
dale S.
hilton head, south carolina
"Since March 19 my wife and I have not let anyone else, including friends, enter our house. We were hesitant to even let your service technician enter, and then another employee of your company showed up and came inside my house without asking my permission. I believe this was an irresponsible move on your companys part especially because my wife and I are over seventy years of age and have tried to avoid contact with other people."
ms baron B.
hilton head, south carolina
"Bobby is always very prompt and is able to detect what the problem is"
anthony D.
sheldon , south carolina
"Eddie was very knowledgeable about Everything! Steve was learning.."
david L.
bluffton, south carolina
suzanne K.
okatie, south carolina
"Steve was very helpful. Answered questions and did not rush out."
thomas A.
fripp island, south carolina
"The technician knew exactly what needed to be done and explained everything he did after he was through. He was very competent."
dr. phillips* P.
hilton head island, south carolina
"John is always very respectful of us and our property, and he always does a great job."
russ C.
bluffton, south carolina
perry N.
callawassie, south carolina
"John is always "Great.""
narendra S.
hilton head, south carolina
"on time, polite, efficient"
george M.
beaufort, south carolina
"Eddie is the best."
pete nader N.
beaufort, south carolina
"1) I was NOT told how much the service call would cost in advance. 2) The technician told me that they could NOT service or charge the AC unit with freon R22. The reason I contacted Epperson was because the service technician charged our AC system with R22 the year prior. 3) The technician did Not perform any leak checks. 4) I was handed a bill for $85.00 without any services rendered."
peter F.
bluffton, south carolina
gail J.
hilton head island, south carolina
"Prompt arrival and completion os service call."
william S.
hilton head island, south carolina
"Efficient Tech !"
leslie B.
bluffton, south carolina
"Our system was beyond repair. John and Scott went through the options. I believe they were honest and fair."
doreen B.
bluffton, south carolina
"John is a conscientious and excellent worker doing the A/C service. He is also very courteous and an enthusiastic worker."
mr schrader* S.
hilton head island, south carolina
"Professional performance all the way around"
perry N.
okatie, south carolina
"Great as always"
mr young* Y.
hilton head island, south carolina
"Bob always does an outstanding job."
michael S.
ridgeland, south carolina
"Very friendly and efficient on what he did. Felt comfortable with him checking my system out. Explained everything. I want him to always come to my house and do the maintainance"
peter H.
hilton head island , south carolina
"Prompt service. Friendly technicians."
eileen* M.
lady's island, south carolina
"I wish your technician had worn a mask and gloves during this pandemic time. I have always been extremely satisfied with the service provided and the friendliness and knowledge of the technicians, but these times call for added safety measures."
john D.
ridgeland, south carolina
william D.
okatie, south carolina
"We make an effort to plan our service call way in advance so John comes between 8 and 10 in the morning. Epperson's staff makes sure that happens and calls the day before to confirm the appointment."
amy* P.
hilton head, south carolina
"Julian told us that the replacement part needed was a piece of junk and then quoted us $1200 for a blower motor and said it would take 4-5 days. So we went with another company who could replace the blower motor on the same day PLUS a new thermostat PLUS an annual maintenance agreement for under $1000."
barry D.
hilton head, south carolina
"Very efficient."
catherine R.
hilton head island, south carolina
"always the best"
ms smith S.
ridgeland, south carolina
"the tech was able to fix the awful noise outside."
steven* D.
bluffton, south carolina
"Did not receive maintenance report detailing work performed or system operating stats. Technician had be asked to get face mask & had no shoe covering. Left carpet dirty after accessing attic area."
florence C.
st helena island, south carolina
"He explain to what he was doing and did"
bill &bess M.
bluffton, south carolina
"always satisfied and always tell friends how happy we are with Service"
mandy M.
beaufort, south carolina
"He was very professional and courteous."
mr krasnigor K.
callawassie, south carolina
"Very professional"
dave* B.
bluffton, south carolina
"Responded quickly"
mary lee* L.
hilton head, south carolina
"Bobby was great - thorough, courteous and efficient. Scheduling was also very easy and you were able to get my first visit scheduled very quickly."
edward N.
bluffton, south carolina
"Very thorough ."
jim lila weiss W.
beaufort, south carolina
jim S.
okatie, south carolina
larry D.
bluffton, south carolina
annemarie K.
hilton head, south carolina
frank* D.
sheldon, south carolina
"friendly, did his work and left."
john H.
bluffton, south carolina
"We had an issue with one of our units. Called and within 2 hours John showed up. he dealt with the issue bit told me that the wire from the air handler to the heat pump needed to be replaced. I replaced it and called. There was a storm blowing in and and he made a special trip to connect the new wire. John Is our guy. We've known him personally and professionally for many years. He's the best."
elizabeth* S.
hilton head, south carolina
bill* J.
hilton head, south carolina
"Eric and the installation team delivered exactly as promised. AC working great. Feel very confident it will stay that way with Epperson service."
frank C.
bluffton, south carolina
"In these times , tech should wear a mask as well as coverings on his shoes."
jeff H.
bluffton, south carolina
"Eddie knew exactly what to check"
sandy F.
hilton head, south carolina
"always careful and cares for the customers and does a great job"
earle N.
hilton head island, south carolina
"Service man came early, worked quickly."
george M.
beaufort, south carolina
"Eddie is the best!"
william W.
hilton head, south carolina
"fast efficient service"
jon N.
bluffton, south carolina
"On time, polite, worked diligently and responded positively to requests"
john H.
hilton head island, south carolina
cynthia K.
hilton head, south carolina
"John is always professional and very trustworthy"
jeff H.
bluffton, south carolina
"John was very good and knew exactly how to solve things"
klaus S.
hilton head island, south carolina
"John always does a great job!"
jeanpierre B.
fripp island, south carolina
"Because your technician was thorough and excellent."
nancy* T.
hilton head island, south carolina
"Efficiency, quality and education on new points. John as all of your technicians are excellent."
gil* H.
hilton head island, south carolina
"Expert and prompt service"
gerald* P.
bluffton, south carolina
sandi C.
bluffton, south carolina
"John was very courteous and answered any or concerns."
bill L.
dataw, south carolina
"Steve did a great job. He was very thorough!"
deniese B.
bluffton, south carolina
"Professional, courteous service, taking care to keep us safe, and educating us how to keep our systems efficient. Trustworthy, knowledgeable technician who provides quality dependable service."
dennis C.
hardeeville , south carolina
"He did his job, and kept me informed."
charles hunt jr. J.
hilton head island, south carolina
john C.
beaufort, south carolina
"We were happy with the repairman who came to our home and put a new part in our heat pump. Also happy with the service rep. we spoke to."
susan S.
hilton head, south carolina
"Timely, professional, personable, explained/showed what he found"
mary T.
bluffton, south carolina
"John has been to our home several times and is always pleasant and professional. Eric was also very professional and knowledgeable on the services Epperson offers. Thank you guys, the dogs bark hello and come back soon for more pets.."
joseph B.
hilton head, south carolina
ms mason M.
hilton head island, south carolina
"because I was very satisfied"
rae D.
cat island, south carolina
"made a repair and made sure it worked."
gregory B.
bluffton, south carolina
earle N.
hilton head, south carolina
"We have used your service for years .If it wasn't excellent, we would have used someone else by now"
carol B.
hilton head, south carolina
mr sines S.
hilton head island, south carolina
linda E.
bluffton, south carolina
"Eric was very helpful in getting the right replacement equipment installed quick and efficient."
bill* J.
hilton head, south carolina
"Competent and personable. Both gentlemen were instructive and made me feel they had my best interests at heart."
zachary T.
hilton head, south carolina
"courteous, efficient, answers questions, knowledgeable,"
donna P.
hilton head island, south carolina
lou B.
bluffton, south carolina
"Both men arrived on time. Their attitude during their visit was both professional and exemplary."
robert H.
hilton head is., south carolina
"Because of your rep John Matits whom I have been using for over 17 years. So very professional and likable and trustworthy.If I need to leave while he is here I know I have no worries and just leave him in the house alone."
tom C.
hilton head island, south carolina
"Knowledgable techs"
charlene G.
lady's island, south carolina
"John is so thorough and so good on every detail. His personality is outstanding."
mae* M.
bluffton, south carolina
james H.
hilton head island, south carolina
"Arrived on time started immediately answered any all questions pleasant attitude"
annemarie K.
hilton head, south carolina
"Everything was handled very timely, smoothly and efficiently."
jack P.
bluffton, south carolina
"Wel really rely on our technician Bobby. He is very honest, friendly, and extremely helpful."
tom E.
beaufort, south carolina
"Always thorough and professional"
lauren T.
bluffton, south carolina
"Julian was prompt and courteous."
patrick* M.
callawassie, south carolina
tim K.
hilton head island, south carolina
"The $69 for seasonal check up is per unit. It would be nice if Epperson would state that the $69 is per unit on their website or at least tell you that when you schedule the appointment. They solicited me for this appointment. Determined that I needed a new condenser motor for $475 and was unwilling to credit the $69 visit charge against this unless of course I purchased their $300 service plan for the balance of the year. You can only pay the service plan monthly not up front. Not sure if Epperson is selling used cars or HVAC systems. I opted to pay the $69 and move on to another provider. The Tech left the breaker out on the unit and the cover was not fully put back in place with exposed wires. I have been told the tech will return to provide the courtesy of putting my unit back the way he found it. Ugh!!!!! Epperson is not my cup of tea. While doing this review I saw that Epperson does plumbing services. Now I am really upset as the tech tried to tell me my hot water heater was leaking when it was simply condensation on the cold water line. Now that is sketchy!!!!"
robert L.
hilton head, south carolina
"John is an excellent technician and a very friendly rep for your company and I always request him to do my service call. He is the best in my opinion."
barry milo* M.
beaufort, south carolina
"Gordon has been servicing our AC Units for the pass couple of years and we are very confident of his abilities. Eric provided us with information concerning installation of lamp to improve air quality and was very patient ensuring that we understood all the specifics."
karl S.
hilton head island, south carolina
"Did not show"
rodney B.
cincinnati, ohio
"Extremely knowledgeable and professional"
claudette H.
beaufort, south carolina
"Friendly, knowlegeable, and on time."
mr cooper* C.
hilton head island, south carolina
"John has been coming to me for a few years and does a great job"
steve B.
bluffton, south carolina
"John Matis always does an outstanding job. More than that, I consider him a personal friend, of which I have very few, and I always look forward to his visits. He is highly knowledgeable, personable, and easy to talk to. I have recommended Epperson's to my neighbors solely due to John's expertise and friendly manner. As long as John Matis remains my service technician, I will remain a loyal Epperson's customer."
jerry K.
beaufort, south carolina
richard* B.
bluffton, south carolina
"John always does a great job for us."
regina W.
lady's island, south carolina
dawn B.
hilton head island, south carolina
"John is the best"
gary B.
bluffton, south carolina
"John, is the only tech I will ever use"
jeff* T.
ladys island, south carolina
"Same guy, knows our equipment and all locations"
dana A.
hilton head island, south carolina
"Great service, attention to detail and completing a job right."
timothy S.
beaufort, south carolina
mr kellom K.
hilton head, south carolina
"Professional"
susan H.
bluffton, south carolina
"We've know John for almost 20 years. He always takes cares of us and makes us fell like friends as well as valued customers. From a technical standpoint he is always on top of things."
pam W.
st helena, south carolina
"Eddie made several phone calls to both me and my mother Nelda Mattox, while I was at work. He answered several questions and offered good suggestions."
jim/lila W.
beaufort, south carolina
"John/Bruce/Anthony/Ricky are all outstanding professionals. I strongly recommend them to everyone."
harry* S.
bluffton, south carolina
"John was very informative"
charles hunt jr. J.
hilton head island, south carolina
"I have been using Epperson Service Experts since I moved to Hilton Head in October 2011. I am in the process of selling my home and have relocated to the Cypress. I always ask for John Matits since he has kept my system running with minimal repairs. He has a great repertoire with his customers and is very knowledgeable about the equipment. He is a keeper!"
james W.
beaufort, south carolina
"Response and professionalism"
howard L.
bluffton, south carolina
"Always excellent"
juanita* M.
hardeeville, south carolina
"very efficient"
anthony V.
bluffton, south carolina
"John arrived on time carefully inspected our HVAC units and answered any questions I may have had."
sally C.
hilton head island, south carolina
"Came when they said, did the work efficiently and connected me with an office manager to discuss an issue."
william W.
hilton head, south carolina
"Technician very detailed and informative"
tom or mary jane K.
bluffton, south carolina
"John is very thorough and knowledgeable and cares about his work. We've had several service calls and now know to ask for John - he's the best."
dr barry W.
callawassie island, south carolina
"John knows our property well and is always considerate of it- he is highly skilled and a pleasure to be around- an excellent employee!"
ed L.
bluffton , south carolina
"John was wonderful! He is friendly, polite & knowledgeable. He explains things so well!"
edward* H.
hilton head, south carolina
"John is a professional"
beth M.
bluffton, south carolina
"I have no known reason to be dissatisfied."
tom N.
hilton head , south carolina
"John is trustworthy and reliable"
ronald W.
bluffton, south carolina
gerald* G.
hilton head island, south carolina
"Fast and efficient."
ms baron B.
hilton head, south carolina
"Bobby always is professional and does a wonderful job"
sara D.
fripp island, south carolina
dj D.
hilton head island, south carolina
"Steve answered all questions and proceeded in timely way. Took on booties on a rainy day. Kept me informed as to what he was doing. Clear report at end"
bill L.
dataw, south carolina
"Gordon always provides excellent service!"
ricky S.
bluffton, south carolina
david C.
painesville, ohio
"John really knows his stuff and takes very good care of us."
ashley H.
ridgeland, south carolina
"Tech was late both times they came to my home and we did not receive a courtesy call to let us know"
mr phillips P.
hilton head island, south carolina
"Technician was very knowledgeable and service was efficient."
jennifer S.
hilton head, south carolina
"Bobby is the best. I only ask for him to come to my house as he knows my systems and seems very experienced/knowledgeable. You should give him a bonus or a raise."
mr boylan B.
hilton head island, south carolina
"professional and efficient"
santo* G.
bluffton, south carolina
"the tech was very courtious"
greg h.
manassas, virginia
"Eddie was great fixed the issue and even increase the fan blowing speed"
kent M.
saint helena island, south carolina
bryce E.
hilton head island, south carolina
marcia M.
hilton head, south carolina
"Bobby really knows what he is doing. Is not only knowledgeable, but respectful of my property, very efficient and thorough"
conny C.
hilton head island, south carolina
"EVEJRYTHING WAS DONE IN THE ATTIC SO I DON'T KNOW WHAT IT LOOKS LIKE BUT I WILL HAVE SOMEONE CHECK IT OUT TO MAKE SURE THEY CLEANED UP. BRUCE MY SALES REP SHOULD CHECK THIS OUT FOR ME."
sherman L.
bluffton, south carolina
"This Lennox system has been a lemon. Thankful for warranty."
john M.
hilton head island, south carolina
theodore H.
hilton head island, south carolina
"Because he did a great job. Fixed a problem Boone else could fix and worked really hard. We were very happy."
ms palomares* P.
hilton head island, south carolina
jim E.
bluffton, south carolina
ms gey G.
hilton head island, south carolina
"Julian went above an beyond, besides fixing the leak in the plenum he changed out the filter and adjusted the airflow."
fred G.
bluffton, south carolina
"John always does a great job."
david H.
sun city, south carolina
"Friendly courteous personable service tech. Clearly knows his stuff"
gerald g.
hilton head, south carolina
"good job"
colleen B.
bluffton, south carolina
"Steve was profession, courteous and on time. He was willing to answer all my questions."
ronald N.
hilton head island, south carolina
"We think we isolated the problem, but I'm still waiting for delivery and installation of a part so we can put our heat exchanger back in operation. Check again after the job is completed."
debbie M.
hilton head island, south carolina
"Eddie is a very competent Lennox technician and was able to install the iComfort WiFi thermostat quickly plus took the time to walk us through the features and upgrades from the previous iComfort thermostat. He left only after making sure the system was heating last night! Thank you!"
david H.
hilton head island, south carolina
"Service agent friendly and great attitude and appeared to do a great job"
jeanine R.
hilton head island, south carolina
"John was very thorough and made sure he checked everything that needed to be checked. He also went above and beyond and did something nobody has ever done before to make it easier to check my drain lines by extending it from underneath the house."
steve* Q.
hilton head island, south carolina
dr. phillips* P.
hilton head island, south carolina
"John always treats us and our property with great respect."
sandra R.
hilton head island, south carolina
"Did not service, clean or anything; but took my check."
charles T.
bluffton, south carolina
"I really thought it was time to replace the filters but he said they were ok but never went fully up in the attic. Filters will be two years in JUNE? I don't have techs name."
mr flint F.
hilton head island, south carolina
mirian S.
hilton head island, south carolina
"Bobby is very thorough when servicing my units"
dale D.
okatie, south carolina
"Scot was a streight shooter who gave it like it is. He actually asked for the order..the sign of a good sales person."
jeff H.
bluffton, south carolina
donald B.
bluffton, south carolina
"John is always thorough, professional, courteous and knowledgeable"
cynthia A.
bluffton, south carolina
"John is always very thorough (even discovered a hole in our roof two years ago). He is courteous, amusing and we just plain like him very much."
cindy* P.
fripp island, south carolina
"It took 3 trips to identify the problem, which is the reason for the middle rating. Once the supervisor was involved, the issue was resolved. He was diligent in locating and fixing the problem. I highly recommend him. The remaining survey responses reflect the supervisor, not the 2 prior technicians."
donna B.
ladys island, south carolina
linda G.
bluffton, south carolina
"STEPHEN SEEMED TO KNOW WHAT HE WAS TALKING ABOUT- WAS ON TIME WAS DIGENT ON SERVICE- EXPLAINED EVERYTHING AND CLEANED UP AFTER HIMSELF"
greg H.
manassas, virginia