Epperson Service Experts Reviews

"Service was efficient, a request for follow-up information concerning a replacement part was not provided."

"John was great. He showed up on a Saturday evening right after we had guests arrive. He fixed our problem quickly and was extremely pleasant."

"He didnt fix the problem and this is the 2nd time this technician failed to fix a problem."

"Very knowledgeable. Answered all of my questions"

"John is always on time and neat. explains as he goes along as well"

"Very neat and thorough."

"tech was well versed and was able to discuss the options that I was interested in"

"He is learning but works hard"

"Quick and efficient"

"Professional with good customer communication."

"Tech was great"

"prompt, checked the unit inside & out. Everything seems to be running as expected."

"John, the technician, did an excellent job. A very knowledgeable technician. Very informative and took time about setting time, modes/schedules."

"Tech did not have 3 of 5 air filters requested."

"Jon is very knowledgeable. He provided answers to all our concerns. He was friendly and professional. He reviewed all his findings with us in layman terms."

"Quick and easy"

"Courtesy and diligence"

"Reliability"

"John is considerate and knowledgeable."

"John is always polite and does a great job servicing our HVAC unit"

"Steve was very professional and knowledgeable. He did a great job!"

"John is always efficient and is very trustworthy"

"Steve is a senior technician sent to reservice a unsatisfactory service by another technician. Steve was more thorough and knowledgeable and did a reassuring service for us."

"Told by tech I would receive an email about what he did to my system. Never received one. This could be because of a wrong email address I found in my personal information. Please correct email address to luttermanr@comcast.net and send the promised information. Thank you"

"John does a great job."

"Eddie does a thorough job and explains issues well"

"Steve was professional and personable."

"John knows our system. Works quickly, neatly, thoroughly. When we schedule our service, we ask that John be assigned to provide it."

"on time, thorough, and courteous."

"Technician tried to sell me a $6400 unit when all I needed was a filter changed and a recharge of my Freon... I had to call another company and got a second opinion and they fixed the problem for $160"

"Steve was very professional, answered all my question and did more then our last technician for the spring maintenance checkup."

"John is a terrific guy and skilled HVAC tech. I always feel like I have the A Team on my case when he is there."

"Service rep was prompt and very pleasant"

"John listens & answers our questions."

"John has reliably and pleasantly serviced us for many years."

"Tech was informative and cheerful. He let us know everything he was doing."

"They were very informative"

"The service was great but I wish I could call you locally instead of speaking to a rep somewhere else."

"Time it took for tech to get out. Once here Randy did an outstanding job!"

"very professional and courteous technican"

"Did not forward availability info to tech. Tech did not perform leak test because too long and expensive"

"work was preformed quickly and neatly"

"very nice serviceman"

"Bobby is always professional ,polite, and wants to address any concerns we may have...."

"Bobby is an excellent friendly technician, pays attention to detail and thoroughly explains the condition of the system"

"John's work is always professional and neat. he arrives on time and cleans up after his job is done."

"Very pleasant to work with the technician."

"After 3 days problem still not fixed"

"Steve & Kevin were thorough, professional and they answered all of my questions. They also uncovered an issue with my hot water heater which I was not aware of."

"He explained the situation to me!"

"Prompt and curteous. Provided information snd options."

"John is always on time, polite & thorough! We believe we always get an honest & very professional answer to any questions we ask."

"Excellent service."

"John has been to my house at least 2-3 time, and each time he has located and fixed the problem quickly. There was a problem with scheduling when the original appointment was for Monday between 12 -2pm. When I called it was rescheduled for Tuesday between 12-2pm. When no one had shown up by 2:15, I called and was told the technician was leaving Beaufort and on his way to me. He arrived at 4 pm. No one called to update me. The other problem is when presented the bill. While the technician found the problem quickly within 20-30 minutes, the bill was $151. I felt that was high."

"I don't understand how the technician did not have the correct air filter to install in the system you guys put in. Now he has to return again and schedule an appointment to install a new filter. Crazy!!!"

"Listen to what our concerns were and made us feel that all would be taken care of during the visit."

"Always do a fantastic job...I never have any problems with the heat or air...I don't even think about it.....it just does what it's supposed to do..."

"John was very helpful and respectful."

"On time. And fixed the problem."

"John was excellent"

"James was very pleasant and nice"

"Technician arrived on time, explained everything he did and indicated what was on schedule at his next visit."

"John is always thorough, knows my system better then I know myself."

"John is efficient, quick, knowledgeable, and always very friendly and very respectful of our home."

"James did a good job with the routine maintenance and let me know what he did. He also resolved one of two issues with a thermostat. When he couldn't fix the second issue, he said he would have the office arrange to have it checked. He did that since Eddie came the next day and fixed it. Fortunately the problem didn't effect our home temperature so it wasn't an emergency."

"Very knowledgeable, friendly, professionals dont proficient."

"Technician was great. Called Epperson 4 times; got remote phone persons; all times it was impossible to understand them, received no help, just got will call back never got a call. The last call was excellent, received appointment at 4:00 PM. Technician showed up at 7:00 PM. Was not even original Tech rep."

"Courteous and efficient"

"On time, professional, courteous, and personable. Steve is all these and I recommend that he be considered for employee of the year."

"Service was handled very quickly, and the tech recommended a different filter and location that should help keep ductwork clean and will be much easier to replace."

"Bobby always does a consistently excellent job in taking care of our ACs."

"Knowledgable and pleasant."

"The technician was very thorough and nice. Very professional."

"Great professional service"

"John takes great care of his customers."

"Was very nice and on time"

"Bobby is professional and very thorough."

"The service person was great but communication about time was mixed up."

"Explained all works"

"John as usual did a job the way are accustomed to."

"scott did a great job working with me remotely. much appreciated"

"john was right on time, courteous and professional---great service"

"Installment team should have known breakers and voltage would be an issue. Still waiting on updates and follow up to repair parts."

"Bobby was able to do the normal maintenance update on the heat/ac unit, but also clean out the drain line in the cement floor. Because this has flooded the ac closet at least 3 times, he walked outside to show me other condos that had an outside pipe. I have written my regime for permission to set up an outside pipe."

"Upon arrival, he diagnosed the issue, explained it and then fixed it."

"Mike is a real pro technician! Polite, neat and efficient!"

"Have not heard back"

"good service"

"Technician's were extremely pleasant and helpful. I cannot really evaluate the work they did but they said the HVAC looked good. Time will tell."

"Steve was able to fix the problem that occurred after scheduled maintenance the prior Thursday."

"John is wonderful, friendly and efficient."

"came to the house even though it was late at night and diagnosed the problem"

"Friendly, polite"

"John has done work at my home previously, and I know him to be a knowledgeable and qualified technician."

"work done quickly and professionaly"

"Great technicians."

"Salesman kept saying we didn't need a filter. Customer service was very supportive of my wife's allergy concerns. Technician was very professional"

"The guy who came to check out my system seemed more like an intern and not a technician. Somehow, he got my system to blow a circuit breaker but later assured me everything was fine. I'm a bit skeptical. Time will tell."

"technician did a cursory inspection"

"no show....no call....no nothing."

"Very thorough. Answered all questions and explained everything."

"I wrote a lengthy and complete reason for my answer which took me about 15 minutes to write. I'll not do it again. When I clicked submit, I got a page that said an error occurred please submit my answer again. If you really want to know how inept your call center and weekend service is you may call me at 706-267-6631 and I will be happy to explain it to you. If you really don't care any more than I think you do, you may disregard this."

"Efficient, knowledgeable, service."

"the issue is not resolved. the technician stated he needed to get the service manager out to help determine the issue. We have not heard from the service manager"

"Problem fixed"

"Nothing has been resolved, no filters available and I keep having to call you all for follow up and bi-annual maintenance."

"Quick and efficient"

"John is awesome he explains everything and ways to save money"

"Very efficient. Mr. Matits diagnosis was quick and was able to correct the problem. Great Customer Service. Thank you"

"Very professional and personable."

"I have a big [ for me ] investment in the 3 systems you maintain and have maintained others for us for decades I want these units to last many more years and you all are vital to making that happening. I bought the systems as the best available from you all and am glad I did"

"John always goes extra mile. I always request him."

"They had to return 2 days later to remove old hot water tank"

"Competent, but why did you need to have two men dropping through my home. I was told they would be wearing masks, gloves and shoe covers. They only had masks."

"Very professional and friendly"

"HVAC service performed by John was great. No complaints. Very disappointed with the water heater installation and the cold air return install. Danny was very pleasant but we found his customer service to be unsatisfactory. He did not provide any orientation regarding the water heater (how to adjust temperature, troubleshooting). Nor did he test the water after installation. He also left garbage in the attic. On his way out the door he handed me the box from the leak detector and said "download the app." In my opinion, he should have worked with us to complete, install and test the app. The cold air return installation was also a disappointment. Scott did not share with us the size of the fixture. We were surprised at the 14x14 size and would have opted for something smaller if we had been given the option. I was also surprised that Scott came by to collect a check as opposed to being billed or paying via credit card. It is now Sunday, 11/29 and less than 1 week since the water heater was installed. It is no longer working and we are awaiting a service call but have not heard from the technician. We were expecting a more positive experience."

"Bobby always provides excellent service"

"Bobby is always efficient and knowledgeable."

"very nice and professional."

"(-) Epperson service guy, once again, did NOT have the correct filter sizes. Still missing the 1x14x20. Not critical but tiresome given I specifically reminded the call center person of our 5 filter needs. (+) Epperson service guy pointed out the need to replace external electrical panel surge protectors. Some rust leading to a compromised connection."

"on time very polite- neat reviewed my issue"

"They were professional and courteous."

"We were. Scheduled for appt earlier in week, waited three hours finally called and was told emergency appt happened but no one called, we called back and rescheduled for Friday."

"Have heard nothing how the installation went. Iam back home in Ohio."

"The technician was very professional and arrived on time. They answered all our questions and helped explain the warranty of the system."

"The technician was very knowledgeable, professional, clean and friendly. He asked me about how the equipment was working and made many suggestions as to how to manage my system."

"Tech had to come back three times to solve issue. Unit went off due to drain pan being full and tripping. The quarterly cleaning caused a buildup of gunk in pan stopping up drain. Then third time over the the hose came off drain pan and caused unit to turn off."

"He is so efficent"

"We had 4 service calls and never got our issue resolved. We left word for the general manager to call us 3X and never got a call back. Spoke to Nora and Kate several times. We are terminating our maintenance agreement And expect a refund on a PM that was done poorly. We had always had dependable service from Epperson, but this is the worst."

"On time and very thorough in his service."

"Your people installed new coils on my unit and 2 nights later water started leaking through a vent damaging ceiling etc. I called and John came out that night and found that the installers had put something in backwards that was the problem. He stayed until he could correct the error they had made."

"Technicians very knowledgeable and friendly."

"Service was set up for Sat 9/26, but Epperson rescheduled it to Sunday 9/27 because they didn't have enough manpower. As a result, I lost a week-long rental, costing me $1300. Then techs discovered part had been damaged in shipment. Reordered part, and finally installed Wed 9/30. I asked Epperson to keep me notified about repair progress, but they never did. This survey is the first direct confirmation that I had that the work was complete. My rental management company had to call them to get a status. I assume it's working okay."

"Because you were honestly is very important to me when I trust you"

"Technician was professional and on his game. He diagnosed the problem, repaired what he could and got the a/c up and running."

"Work was done thoroughly, We requested John when setting up appointment based on past experience and will do so the next time as well. Re item 6-John arrived at the very end of the promised window. Re item 10- we have never spoken to any other service company so cannot compare costs."

"Bobby is knowledgeable about our HVAC units and explains his finding with understandable language. Also, he is very thorough."

"Talked with Epperson 5 times on 9/26, starting at 6:30 am. National office said tech would arrive 10-12. Then local office called and said 4-5. Tech never showed. You called back at 10:50 pm and did not leave a message. Extremely poor example and service to a new customer."

"Johnny is super"

"Stayed with difficult job to success.. Cleaned up well"

"John Matits my tect has been servicing my HVAC for 17 years in a very professional way and I wouldnt use anyone but him so you had better keep him. He is a very big plus for your company. John was scheduled to be here between 12 and two and didnt get here until 2:15 and I never received a call from the office telling me he would be late and that is a first but no problem John called me from his other job and he would be a little late.Just one of the many reasons I will always use John. I am 85 years old and it is nice to be kept in the loop.Thanks"

"John is first class- courteous, competent and thorough."

"John is reliable, honest and after about 15 years, a friend."

"I called sat. for service and John never called me to fix the problem. I have someone coming out tues between 12 and 2"

"John is very familiar with our house and unit. He always answers any questions and finds or recommends next steps."

"The tech explained the problem ordered the part and Within a few days up and running John treats us like family"

"John is absolutely the best! He knows our house and knows everything about our HVAC"

"If this survey is when Steven did the service to my home, I am very eased. He explained what he did and answered all of my questions that seemed to be knowledge able about the service he complete."

"Guess all was o.k.--never received any paper work.Bobby just said all o.k. and filters look good--#7 I guess so No paper work to tell what he did!!!!"

"John was very efficient and took the time to explain to me the work he was doing the system."

"Gordon was very efficient and explained the process to me as he worked."

"Great staff and very professional."

"Service was good, but, even though I had set up an appointment on first date, no one came or called on that date. I had to call and set up a second appointment. This second appointment was fine."

"I am not there and only know what you have reported to me. Everything is now fine I am told."

"Quick and efficient"

"Quickley Ienified problem."

"Efficient, reliable service"

"John is very professional and I always ask for him to keep my Air working great"

"John has been servicing my equipment a long time. Very knowledgeable."

"I haven't seen any invoice (whether some charge or $0) nor any statement of work done so I still find myself wondering two weeks later. I don't know whether that's bad - just not what I expected since past practice was to print the outcome of the visit so I could at least see what had been done."

"timely,efficient"

"Weve discovered mold in HVAC vent that was saturated with water, on the floor of the attic. It had obviously been in that condition for a long time. None of your service reps did anything about it."

"Explains things, is very thorough, and neat!! Also, very polite!"

"Came on time, performed efficiently pleasant demeanor"

"John always does a great job."

"Great service - early, helpful, recommended adding UV system to reduce mold/mildew"

"Nice guy. Very efficient"

"Friendly, offered options, completed work quickly"

"Steve was outstanding."

"John is professional and Enjoys his work. After More than 10 years of service with John we Look forward to John for Expert service."

"Eddy to seems to know why my ceilings are dripping and moldy, and says he knows how to remedy this. I'll have to just wait and see ."

"Appointment was scheduled and confirmed as promised. John arrived on time and was thorough with his service and explanation of what he did."

"My tenants were informed that two of my three air condition units were shot and had to be replaced.i called a different company the next day and they came out and replaced a capacitor on one and added Freon on the second, all good."

"John, the service technician, is very thorough & answers any questions we may have & provides ample information after he services the equ8ipment"

"Epperson has installed 3 new units over 4 years. They service them, everyone is nice and when you need them they come"

"excellent service and professionalism"

"Excellent professional service."

"I always feel that my A/C & HEATING SYSTEM is very well taken good care of by JOHN--------he always answers my questions with excellent instructions and is very well mannered and honest."

"Professional, arrived on time."

"The technician had to come back to correct what he did wrong. I am not pleased with him. On his first visit he asked me what I thought the problem could be. I am not an ac technician, how would I know. I prefer not to use him on the future"

"The service was a second visit after the work done the first time failed. The second visit also failed and the guests renting my unit chose to move to another unit and I lost about $1,000 in income for the remainder of the stay. Ive checked remotely and the system is still not working, even after shutting down for 6 hrs and restarting. This seems to be a regular occurrence since this system was installed"

"The scheduling was easy and the technician was on time and did a thorough and detailed job."

"Service provided was well done but the work performed should have done done during installation 3 years earlier"

"After hours call with prompt service and corrected the problem."

"Pleasant, on time, and not too expensive!"

"Technician is thorough nd knowledgeable."

"Steve is diligent neat and very knowledgable"

"Steve (technician) was very thorough, friendly and explained each step of the maintenance which he provided"

"Quick response, courteous tech, explanation of problem along with solution"

"Friendly, curtous, knowledgeable."

"John arrived earlier than expected. He did not sit and wait for us but, as the air handler was under the house, got on with the repair."

"Epperson responded promptly and needed work was done quickly??"

"Fantastic service, detailed repair work and maintenance performed."

"We are very pleased that we were able to get the work done so quickly and so well. However, considering that the technician found that the "fittings on outside unit were not seated properly and caused unit to seep out refrigerant" and only Epperson technicians have ever touched the outdoor units, why were we charged for the refrigerant."

"Quick and efficient repairs / maintenance performed. Bobby did a great job - the office staff also work around our schedule to make it easy."

"Understood the urgency of remedying our heat pump failure"

"John never disappoints"

"Need a copy of technician's report before rating."

"Prompt professional friendly service"

"John provides great customer and technical service."

"Eric Eckert and the installation crew did a good job. They cleaned up left no mess. Eric explained everything clearly."

"We have requested John whenever we have a problem with AC or heating. He has always done an excellent job, and has always been very respectful of us and our property."

"Prompt, knowledgeable, and courteous."

"Friendly. Explained everything. Repaired as fast as possible."

"Bobby has been servicing my system for several years and does an excellent job."

"The first tech came in and serviced it and overlooked the motor needing repairs. It wasn't working right."

"This was a Saturday service call and Eddie had to come twice for two unrelated air conditioning problems. Above and beyond the call of duty!"

"Very knowledgeable."

"John is very knowlegable and curtious"

"John is extremely knowledgable and professional."

"We have had John for years.. He has been very helpful and knows exactly what he is doing when we need him!"

"Professional quality service"

"Timely and efficient"

"Does a good job, answers all questions"

"Charged for 2 filters. Only had 1 installed. Havent been called when filter is available. Was told By technician it should be by weekend installed."

"Great service technicians who listen to the problem and then after looking at the problem offer suggestions on some options for fixing it."

"Bobby and Anna were attentive to my needs"

"He was great, fixed the problem quickly and was very polite."

"Came on a Sunday, fixed HVAC. every professional"

"Tech was on time & got the AC working."

"Came out 3x, was told needed refrigerate and charged each time than finally in April was told we needed to replace a coil on a two year old unit"

"Within an hour of call . Great job as always"

"no issues - all good"

"Had to wait days for the part"

"Very solicits and thorough"

"It was an emergency call which ended up temporarily fixing the problem and convincing us to purchasing your advantage lease solution for a total replacement of the existing systems! John and Scott took their time nearly up to midnight to extensively explain the advantage to do the change now. Its not cheap by any means but we were convinced having made the right decision! Good job on us and obviously also on their company!"

"We are not currently at our condo but the AC is not working. Epperson has been to our condo about five or six times and still haven't fixed it. This is over a two week period. After one visit, the technician forgot to turn the power back on for the unit. I don't know who the technicians are and I never get a call after the visit to tell me what they discovered. I only get sketchy information when I call to tell them the unit is still not working."

"on time, thorough, courteous, helpful"

"It took three different parts to finally solve the problem. Sure wish it could have been fixed the first go around."

"He was friendly and competent."

"Prompt, courteous, knowledgeable. Felt bad, Service tech had to work in a very hot attic area with a mask but didn't complain. Good guy."

"John was one of the most thorough technicians I have ever met from Service Expert, not only fixed my problem but went through the entire house to make sure everything was working well,"

"Always very unorganized,late"

"Eddie sure know what he's doing."

"Came quickly on a Sunday morning. Quick fix"

"Service technician 10, Time delay of parts availability 1"

"Responsive and timely."

"Friendly, professional, hard working--great team."

"service was performed quickly and expertly"

"Bobby was courteous and efficient. He did his job and bid us good afternoon."

"Gordon did a great job! he arrived in the time requested and was able to fix our unit quickly and get the AC cooling us down again."

"I was generally dissatisfied, mostly with the ladies who answered the phone every time I called. A technician was called out and proclaimed that the system was fine. It might have been when he was there, but, 5 minutes later, it wasn't working and when I called up to report this, the ladies who answered the phones didn't believe me. I am out of town and coordinating a visit to the house is difficult since Beach Properties has to meet the technician at the house. These ladies, with the exception of one, weren't helpful and turned me off."

"Wasnt John....was informed we needed a new 1year filter after installing a 1 year filter in February ?? AC not working today so thank God John is coming out!!!!"

"Efficient service and explanation of problem."

"Good job but arrived late without warning."

"Came out right away."

"Service was done quickly and professionally."

"The preventive service is always good, but this was the first time ever that all of the required filters were available on the truck. Yay!"

"So helpful !"

"It was expeditious, professional, and helpful."

"Efficiency"

"Previously we had asked not to have this technician return to ur home, please check your files. This time he was ill informed and gave us false information."

"no comment"

"the prompt and expert service"

"PROFESSIONAL; RESPECTED OUR HOME"

"John not only provided the service necessary but really took the time to explain the system and answer my questions. So glad we made the switch to Epperson!!"

"Very professional and courteous"

"Fast, efficient, technician was super friendly"

"Very professional."

"Honesty"

"John is knowledgeable and friendly"

"Eric, Anthony and Ricky were professional, knowledgeable, courteous and provided excellent care and installation of the equipment."

"The service representative did a very good job."

"Anna was very professional and thorough."

"They were professional and explained my system to me."

"Did not clear error code on thermostat (error 507)"

"Julian was very thorough and checking both systems out."

"Epperson offers service, but Bobby takes it to a whole new level."

"John is the best. My favorite tech. Kind, caring, knowledgeable, punctual and an awesome person!!!"

"john is thorough, knowledgeable, and professional"

"responded quickly on a Saturday night; fixed the problem right away; Steve is a very nice guy; he signed me up for Maintenance Program; noticed that hot water heater was rusting pretty bad; signed up for that Program, too. GREAT DEALS !!!!!"

"He was very professional and knew how to repair my air conditioning"

"On a scale of 1 to 10, I'd give John a 20. Excellent service always! He's kind, caring and very professional."

"Technician was prompt, courteous, and knowledgeable."

"Julian was very helpful in answering my questians, and he was very thorough in getting done all that apparently needed to be done."

"John always does a terrific job!"

"Sorry - couldn't answer your queries as I was not here when your technicians were."

"John continues to provide excellent service, and he identifies potential problems well in advance. Normally, this would appear to be disguised upselling, but because I have used John for many years, I trust his judgement and I am glad I did."

"John listened and understood my issue and said he'd take my concerns back to management"

"Eddie went the extra mile to get the unit working. His professionalism and motivation are impressive."

"The workmanship was great but didn't have the correct filter for a return. We had to wait for another rep to drop one-off."

"Since March 19 my wife and I have not let anyone else, including friends, enter our house. We were hesitant to even let your service technician enter, and then another employee of your company showed up and came inside my house without asking my permission. I believe this was an irresponsible move on your companys part especially because my wife and I are over seventy years of age and have tried to avoid contact with other people."

"Bobby is always very prompt and is able to detect what the problem is"

"Eddie was very knowledgeable about Everything! Steve was learning.."