Epperson Service Experts Reviews

"The technician was on time and courteous and did a through"

"The Technician called to tell me his estimated time to arrive. Introduced himself did his service, and explained that everything with my working property."

"gave me a good report which made me happy"

"Good service timely."

"Paul went above and beyond in his service."

"Very professional and friendly Paul our technician kept us informed about the service he was providing"

"Clear explanations"

"Very satisfied with every aspect of customer service and technicians"

"Paul is conscientious and dedicated to his work. He is personable also."

"Service and repair performed in professional manner."

"The technician did an excellent job. He is friendly and he understood when I explained my AC problems. I am very grateful with the service that I received."

"The assigned lead technician did fine. However, I find it unprofessional and gross that the assistant or person that was probably learning asked to use our restroom. Schedule bathroom breaks for your employees. Also, supply booties to your workers, dont need them coming in with work shoes. Working in socks isnt safe for them either."

"great tech easy to talk to gave me his opinion on what to do"

"Personable. Professional. Knowledgeable. NOTE: the answers to the next 7 questions are based on how favorable we viewed Alfred's demeanor and service. The last question has no answer...Time will tell. Thank you."

"Patrick always goes above and beyond when servicing our systems.he worry's about the little things that improve our system."

"Technician called to let me know he was on his way, arrived promptly, explained all he did & findings. Was friendly & professional."

"On time service, no problems with unit."

"Al was totally professional. Explained in detail everything he did for the PM visit"

"Nice men and very kind and knowlegable."

"Your guys were efficient and knew what they were doing"

"Eric and Jayro were very efficient and worked well together. Only issue was one of the copper lines they were given for the install was the incorrect size and they had to get a replacement."

"On time, said what he was going to do, did it. Full transparency"

"Canaan was great. Extremely polite, competent and professional."

"Paul Rich was excellent"

"On time, polite, knowledgeable"

"Polite, did a very good job."

"nice man easy to deal with explained everthing"

"Patrick was efficient and professional."

"Canaan was wonderful from when he called to tell me about how long it would take him to get to my house, to calling me upon arrival so I would not miss his arrival, from the moment he entered the house and paid attention to what I was telling him about where the furnace was per where we walking to get to it. When he was inspecting the furnace he did it very carefully and with great organization to his method. The whole time he kept me informed about what he was doing and he also showed me various things I needed to know as he went through his inspection. He also was aware of the historic house he was in and asked questions that were pertinent to it being a much older house with a simple heat only system. I definitely want to have Canaan as my regular tech with any additional help from previous techs who did the installation and follow-up visits at various times. Canaan is definitely enhanced by his previous military experience here in Beaufort and I greatly appreciate and applaud that as my father had similar experiences with his military background. Canaan is a keeper. Wish we could clone him for many businesses could use his talents."

"Respectful"

"On time, thorough and polite."

"Scheduled service online but did not get confirmation until the last minute, a delay of several hours."

"Easy to make appointments in timely manner, techs are professional and friendly."

"The technician was very quick and efficient. He was friendly and respectful. I have always had good service."

"Happy with service performed"

"Ver thorough expectation, with detailed explanations."

"Tech was thorough and explained what he was doing."

"Alfred called right away to give an assessment"

"We trust John to do an excellent job. He is very knowledgeable and takes pride in his work. He also is a great communicator!"

"Excellent response time, problem fixed (and explained) pronto."

"John is the best. Service is quick and done properly"

"Al was very professional - polite and He knew what the problem was, and corrected it. Alfred Robinson is a very good technician."

"Al was great."

"They were Both delightful! I thought the unit and ductwork were replaced about 6 years ago? Have no record!"

"The technicians are always very polite and knowledgeable."

"did a thorough inspection and fixed the problem."

"John Matitis John has been doing my service work for over 20 years, he is the best,"

"Quick and efficient service"

"Alfred was friendly and explained what he did to fix our non-working ac unit. He did have to make a second visit to finally fix the problem."

"John M always does an exceptional job"

"Until the new wiring is in as suggested, I won't know for sure if the unit will run properly. So far, I am satisfied with John Sweet and am confident of his expertise and experience."

"Alfred arrived on time and efficiently checked out our systems. He advised what recommendations he had and we agreed to have the needed filters installed."

"The service person did a thorough job efficiently and had a pleasant demeanor ."

"Arrives on time, works cleanly and respectfully of property."

"John was professional and responsive. He really seemed to care about providing good customer service. We had an urgent situation and he worked us into his schedule."

"The technician showed up at the designated time and solved the issue with my air conditioner quickly and clearly explained what the problem was."

"no show"

"John Mattis is always very polite, and very aware he is in someone elses house, i.e., he is very respectful of his customers home."

"Tech was knowledgeable about the Job"

"John is reliable any knows our set up."

"Josh was a very good technician. He answered all my questions and he showed me at my unit just was he was recommending to replace and why."

"Technician was hard-working, informative and thorough."

"John Mattis is the best. We always ask for him He knows our systems. He does great work. We trust his advice."

"Fairly responsive to an issue with our system and agreed to cooperate in a potential remedy."

"Excellent communication and great service. Chris was the reason we hired Epperson. Valuable asset for Epperson."

"Patrick did an awesome job! Great addition to Service Experts!"

"Very knowledgeable and dependsble"

"The technician was friendly and personable. He was engaged in his work and told me what was happening throughout his visit."

"Patrick Arrived on time after hours and found & solved problem right away Patrick was very personable and professional"

"Excellent young men they represent your company well"

"Excellent response time"

"John is a very honest man & always tells me exactly what the problem is & how best to fix it. He is the kind of person every company should have because you know he is looking out for the customer. This makes me tell people what a great job he does in fixing the problems & he is honest & this is good for your business."

"John is very knowledgeable about our HVAC system and does a great job explaining the maintenance of this system"

"They were prompt, very careful, pleasant and hard working."

"Good response from office staff in setting up appointment on same day and the tech came earlier that expected and resolved the problem quickly."

"Joshua was very professional, efficient and thorough. Provided a detailed explanation of services rendered."

"adjusted ac appropriately."

"Paul was professional and thorough during the service call"

"Techs"

"They did a good job, identifying my problem and explaining the situation to me. I appreciate their help. Your technician did a great job!"

"Only glitch was that the new filter was not on the truck or in stock and had to be ordered."

"Canaan was a great technician and very helpful"

"John was exceptionally courteous, knowledgeable and professional."

"Paul was friendly, efficient and professional."

"The technician was knowledgeable, polite, helpful. It was a great experience altogether."

"Everything was great from the front office staff (Jemelle) to John, the service tech. Everyone was professional and responsive."

"Thanks so much for coming the same day I called. Patrick was great!"

"Paul did an excellent job. Hes very meticulous and efficient."

"techs were polite and efficient"

"John S is very thorough"

"John M. represents Epperson very, very well. I always request for him to be the Epperson person doing the servicing of our 3 AC/heating units, and he has never disappointed us!"

"Patrick arrived promptly and fixed the problem."

"John is always so friendly and and is always professional explaining everything he does"

"John went through the system top to bottom"

"John arrived in the evening , evaluated and corrected the issue within 20minutes"

"Wonderful and thoughtful young man."

"We would prefer to have John back again"

"Very professional kept us updated on our a/c problem ordered replacement part on the spot"

"You had to come out on a Sunday. All with no complaints."

"I'm giving Al a 10 I'm not giving the company a 10"

"Technician was friendly, knowledgeable, and explained what he did and what he found"

"We discovered the problem at about noon. It was fixed by 5PM on a Sunday! Can't do any better than that"

"Everything was good"

"The technician doing the work in our home was great. Getting this service scheduled was a different story. Communication and scheduling seems to be lacking in your company causing me to reconsider a service agreement and future work. If I leave a message with an employee and never get a call back, it causes serious doubt as to why I choose to do business with your company."

"You kept your promises."

"Everyone was nice and did their jobs and helped us get cool again. Everything seems to be functioning correctly. Very satisfied."

"Your technical team (Alfred and Nick) was exceptionally competent and professional in every respect."

"Good response from the office and John arrived as scheduled. He checked the problem thermostat as well as the second one and reassured us that everything was ok. Great service."

"Patrick was very efficient and very professional, thanks for helping us out on a late Friday afternoon..."

"Not sure what he came to do. Was under the assumption the inside coils evaporator coils??, and the outside coils were going to be cleaned. Main reason I made an appointment. According to the service report it was a lot of inspecting NO cleaning at all. In the maintenance description I got those coils are to be cleaned I thought."

"On time, through."

"Techs are very knowledgeable and explains things. Madison, John and the other gentleman were great. (I forgot the gentleman name)"

"Highly knowledgeable and friendly techs."

"Timing was essential. They ordered part and installed in just 3 days."

"Professional and courteous"

"Ricky was amazing as was the young man working with him. They were polite, professional and skilled."

"Outstanding and professional."

"Excellent technician. Same day service. Fair price."

"Overall results appear to be very good. Long term problem was corrected and continues to work."

"Canaan Smith was very careful and thorough. We were confident that he is well qualified"

"Helpful"

"your technician/s (w/ apprentice) were timely, very polite, apparently proficient and performed the service in a timely manner"

"The connection error that resulted in the call was cleared but I pointed out to the technician that the system was not yet showing up on the iComfort app. He told me it would come up on its own in a few minutes and, if it didn't, to log out of the app and log back in. After more than 4 hours and logging out and back in, the system is still not communicating. It appears that I'll now need to log another call."

"Timely and professional"

"Quick response to check the problem and Joshua was friendly and knowledgable."

"I have been using Epperso. For many years in different homes. Always great service."

"Same day service"

"Patrick was the first one to really assess and dig into why my A/C is not working (for a longtime now) properly. Thank you!"

"John new almost immediately what the problem might be and fixed it. He also fixed some poor seals on the unit and provided me with useful information."

"High cost of labor and refrigerant"

"They showed up on time, were very courteous and explained all the issues."

"Honest answers to my questions, John was on top of the service and gave verbal responses throughout the service ."

"Technicians are very professional and knowledgeable but did not fix the problem."

"The best service ever....Never ever worry about anything..Always does what it should do..."

"fast response, expert diagnosis, friendly manner"

"Friendly and thorough"

"Very fast and efficient service. John did a great job."

"While this last service corrected the issue it was the third try to repair an issue with a brand new unit that wasnt installed correctly. It appears that the installation was done poorly. As such, we have to rate the entire exercise poorly."

"As hot as it was, the technician did a good job."

"Patrick was our new serviceman and seemed to do a thorough job servicing our system. He sis note that our coolant was a little low but I was taken back when the invoice was for $310.25. I wasn't anticipating that since the system has been operating fine maintaining the temp."

"Professional and efficient in solving the problem."

"Fast service. Friendly people and knowledgeable people"

"Professional, knowledgeable and great communication."

"Chandler was nice and thorough!!"

"On time and professional"

"Professional, kind and super helpful. It was very clear that they cared about resolving my issue."

"John Matits has serviced our unit for 10 years. He does an excellent job."

"The technician was at my place order an hour the unit was fixed quickly."

"We are concerned that a device you all recommended ( sump pump) already requires replacement @ a cost to us."

"John is fantastic!"

"John always is courteous and forthright. He answers my questions and concerns."

"John Sweet was prompt and knew exactly what the issue was and how to resolve."

"John Sweet was prompt and knew exactly what the issue was and how to resolve."

"Canaan replaced the capacitor... everything was great and he did it quick. Great guy"

"Timely knowledgeable professional"

"John was thorough, identified the cause, affected repair, and took the time to ensure that the problem had been remedied."

"Patrick Florek is absolutely the Best. He is personable, professional, knowledgeable, and thorough."

"Promo curteos service"

"Canaan was friendly, knowledgeable and did the job quickly while sharing some friendly and fun banter. There was a problem found with the capacitor and was fixed the next day. Great service. Thank you."

"John was very professional and took care of the issue."

"Although I had to wait all afternoon due to a tech accident, when Patrick got here he got the job done fast"

"I like the way Canaan talked about the repair. He educated me without acting like a salesman."

"the techs did fine but they did not have the part needed to complete the job. The man did fine but he did not have the part to complete the job. He has set up a temporary unit, but it omly does a couple of rooms. He worked very hard to do all he could but without the part he was unable to get the unit going."

"We were not able to fix the issue."

"Work time was minimal"

"Response was fairly quicker a busy time. The technician John was great, knew exactly what needed to be done and our air conditioning was restored."

"Service tech, was very friendly, informative and throo"

"Helpful and courteous"

"Once the problem was isolated, repair went smoothly"

"John is always very professional and helpful"

"He was very through and knew what he was doing."

"Technician Josh was very detailed when looking for the cause of the problem"

"Although late in the day. Joshua Holliday completed the task 100%"

"Great service.! Technician explained everything in detail."

"The techs acted in a professional manner and took care of the problem;"

"The service technician was sent over right away and the problem was resolved and a new part was ordered for the future. I especially appreciate the service since Im away from home and got notified of a system shutdown by the app. Thanks."

"Found the problem a week ago, ordered the part and replaced it today in a timely fashion."

"Canaan was professional, efficient, and polite."

"Technician arrived when promise and office kept me apprised abd reminded of appointment"

"Prompt,courteous,thorough"

"Quick response and quick fix, professional."

"John Sweet was prompt, efficient, well mannered, and thorough."

"Fast .. fixed problem"

"Professional and quick."

"John has been taking care of us for years. Always does a great job. Friendly and professional"

"They were neat and on time"

"Technician was very nice and very professional."

"Very professional"

"Scott was easy to deal with...polite, professional and knowledgeable."

"John is the best, friendly and professional"

"Everything was delivered as promised."

"John knows us and our systems. We routinely request his services for normal services and emergencies."

"This was the 3rd time coming back to my house for a problem with my Master Bedroom unit - 2 nd time in a month for the exact same problem - Al is very knowledgeable !!! He did things that werent done in the past service calls - He really knows his stuff - lets hope I didnt jinx myself - But Al is a good technician"

"John Sweet was efficient, knowledgeable and friendly."

"Reliability, customer focused; friendly and knowledgeable technician"

"John was on time and extremely knowledgeable. He fixed our issue and was honest and efficient. Highly recommended!"

"When I called to report the problem, it took the person who answered 3-4 times asking me my name and address before he could find my account. We eventually agreed on an appointment time the next day. The service man arrived on time but had been told that I was having trouble with the heater (not the AC). He found the problem and said he would order the part and the return to fix it. You need to fix the problem with the people answering the phone."

"Canaan and Madison were very professional and friendly They did a great job explaining my situation. Keep p the good work"

"Madison and John were helpful and supplied lots of good information."

"Technician was timely, efficient and thorough"

"Ongoing problem has never been resolved"

"technician was very polite and helpful."

"Service completed as planned"

"Thorough, polite and always do everything necessary for maintaining the equipment"

"John was prompt and, as always, highly professional and knowledgeable."

"Tech was very friendly and professional! Excellent!"

"Very informative visit regarding the state of our 12 year old system."

"very professional and knowledgable"

"On time and very helpfull"

"On time and very helpfull"

"Josh Holiday was highly professional, polite and obviously very knowledgeable. You are fortunate to have someone of his caliber representing Epperson."

"Friendly, on time, seem to be thorough, communicate well."

"Solved our emergency . Gave advice to help future incidents. Came out on Sunday evening."

"John always does a professional job and Chandler his assist was professional and friendly as well"

"On time good work fast"

"Y'all attempted to rip me off and take advantage of my situation."

"06/06/23 Called re: Black soot coming out of Kitchen and bath ducts. Epperson Service sent me a notice that Justin Gresenz was coming. He did not show up after 3 + hours. I called Epperson again. Later he called and I Spoke with him on phone. He claimed there was some sort of mix up. He said he would come the next day June 7th. Never showed up. I called him and he said he will try to get here when he gets back to work. He was not working that day. Took his dog to a vet. Said he would be in touch and wanted to inspect the problem. Never heard from him again."

"Service was done in reasonable time span. Service agent was helpful with questions and knowledgeable and considerate."

"I dont think it should take 5 visits to figure out that the fan motor was not working."

"John Matits is AWESOME! He is very attentive and responsive."

"The key was broken off by the technician which unfortunately will delay other scheduled workers this week. Also the company did not immediately offer to pay for a locksmith but only agreed after asked."

"Very friendly and answered our questions and explained what we wanted."

"John is always on time, pleasant, knowledgeable and provides us with information on exactly what is being done. John will always be our "Go-to" technician."

"Bobby came prepared, worked efficiently and hopefully effectively on a cooling issue that has been ongoing for several months"

"Josh was professional and answered any questions I had. Took more time inspecting the system than my previous service"

"Very Professional"

"John & associate did a great job checking out everything, explaining as they went through all of it"

"Good professional service"

"Tech. came on time. Did their job in 20 minutes and left."

"John does excellent job"

"The technition The customer service representative took the time to check out the system, made sure everything was working properly. He was a very pleasant gentleman. In addition he also fixed my wifi and showed me what to do if it happend again"

"responsive with our needs and did a great job on new installation."

"Professional technician"

"Very prompt and I hope thorough."

"Bobby is very efficient and friendly. I can tell that he cares about his job and cares about his customers."

"Kind and informative"

"On time, fast professiomal service"

"Timely and knowledgeable"

"Josh was fantastic and it went quickly and efficiently!"

"You always send the nicest technicians."

"Very thorough and knowledgeable. They made it easy for me to understand the testing and diagnostics"

"Let me know all details of tune up"

"Your reply to our service request was prompt and our favorite tech, who we always request, was the one who showed up within 2 hours of our original request."

"The service technician was personable and answered my questions satisfactorily."