Epperson Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,384 Reviews
dana A.
hilton head is, south carolina
"Tech needed to replace 2 filters. He Brought the wrong size. We gave him two of ours. No mention of credit etc."
dr bullock B.
hilton head island, south carolina
"the main reason give a 9 is because John is a super tech. I give him a 10"
bill B.
hilton head, south carolina
mrs meaney* M.
hilton head island, south carolina
ms jenike J.
hilton head island, south carolina
"Bobby has always given 100% to his job and my request"
peter F.
bluffton, south carolina
"Fast and efficient"
barbra R.
ridgeland, south carolina
"Joe the techician was very polite and funny. He under stood what I need and explain the problem and how long the equipment would last. He was also helpful in getting in touch Amy Norris."
edward H.
hilton head island, south carolina
marc D.
bluffton, south carolina
"John was very thorough and reviewed equipment replacement with me."
kathey* W.
beaufort, south carolina
"Technician was on time, efficient, and explained everything to me."
wayne M.
st helena, south carolina
phyllis B.
bluffton, south carolina
"He did a very efficient and thorough job."
mr soiref S.
hilton head, south carolina
"Very efficient and pleasant"
ron S.
okatie, south carolina
"Timely repair suggested"
colleen B.
bluffton, south carolina
"Ricky was very cordial, kind and efficient!"
d. B.
bluffton, south carolina
"John installed an A/C motor. Did a great job as it is now working!"
kim B.
hilton head, south carolina
"Someone had to come out three days in a row (I guess they came today, who knows?!) and Im told finally that the fan speed on our unit has been increased as asked, but we still do not have the iComforst system working so we can control the temperature (particularly necessary now to cool further when realtors show our condo)"
eileen B.
hilton head island, south carolina
doreen B.
bluffton, south carolina
"John arrived on scheduled time and detected the A/C units problem and what part / repair would be needed for the unit to be back to functioning correctly! Did a thorough diagnostic check."
mr young* Y.
hilton head island, south carolina
"Called for service on clogged drip line that was leaking onto my wood flooring. At first Matt couldn't come because if rain. The he came around 8pm and readily fixed the problem. The calm center rep was atrocious. TV blaring in background with juds screaming. That is horrible customer service a long with being very hard to understand."
doreen B.
bluffton, south carolina
"John diagnosed the A/C problem and ordered the part right on the spot and put in the order quickly for the part needed!"
dwight B.
hilton head island, south carolina
"Prompt, courteous and efficient service for"
mr mccombs M.
hilton head, south carolina
"Ricky was a FRIENDLY, helpful person and very courteous"
george S.
hilton head, south carolina
"Polite and professional"
annemarie K.
hilton head, south carolina
atlantic S.
hilton head, south carolina
gregory C.
bluffton, south carolina
"John was thorough and professional. He was more than willing to answer my questions."
barrie W.
hilton head island, south carolina
laura W.
bluffton, south carolina
"Your not a 24 hour service, you left me 3 days without AC and was telling me they were on their way"
evelyn S.
hilton head island, south carolina
"Both technicians were very conscientious and professional."
janice D.
bluffton, south carolina
jack F.
hilton head, south carolina
"Did your best to come as soon as you could was there within 12 hrs"
mr marino* M.
sun city, south carolina
"Very satisfied with John."
john K.
beaufort, south carolina
"Steve is excellent and efficient."
jim E.
hilton head is, south carolina
"Always a pleasure to deal with John"
scott M.
hilton head, south carolina
sarah D.
beaufort, south carolina
"Yes repairs were done, however, the office staff did not alert me the homeowner that the repair was completed. Your techs are responsive and courteous but there was a disconnect in communication."
jennifer R.
bluffton, south carolina
"You all come out to check on my Hvac unit when I called late in the day because I was a member. Thank You"
mr connell C.
hilton head island, south carolina
"The man arrived on time, explained what he would do and worked quickly. we also had two supervisors with him and everything was done and explained thoroughly."
dimitri F.
beaufort, south carolina
"John is the very best technician you have. Will not use anyone else."
maureen W.
bluffton, south carolina
betty D.
bluffton, south carolina
"Bobby came and did get the AC to start back up and cool however VERY disappointed to learn another part...compressor needed to be replaced but did NOT have one on his truck"
pat E.
okatie, south carolina
"Bobby does excellent work and very dependable."
eileen F.
hilton head island, south carolina
"The technician was able to recognize the problem and advise what needed to be done to solve the issue."
vernon L.
port royal, south carolina
"Workman was courteous, knowledgeable, and efficiently solved the problem."
ann* S.
hilton head island, south carolina
"The technician was thorough"
kathleen E.
hilton head island, south carolina
"Knowledgeable and very professional. Immediately addressed our concerns."
bradley R.
hilton head, south carolina
"Did not fix issue, left with ac not running, said he had to order a new thermostat, impossible for me to get updated information. Thermostat was put back on upside down. I reinstalled thermostat correctly, turned it on and rebooted and everything is now working. My prior visit for 6 month service was very good. Communication with a knowledgeable person would go a long way."
suzanne S.
hilton head island, south carolina
jerry B.
hilton head island, south carolina
"John is a great technician. He arrived promptly and got right to the problem issue."
carol N.
hilton head, south carolina
"Johns service was excellent, as it always is. Scheduling could have been better."
barbara B.
hilton head island, south carolina
"You are always helpful"
miriam F.
hilton head island, south carolina
charles M.
bluffton, south carolina
sara D.
fripp island, south carolina
"You came when called and got it fixed!"
gerald* G.
hilton head island, south carolina
"Professional and efficient. Give them a bonus."
jessica O.
hilton head, south carolina
"I also have good service with the techs"
cheryl P.
bluffton, south carolina
gerald g.
hilton head, south carolina
"Arrived on time. Very professional and efficient. They deserve a bonus..."
barbara K.
bluffton, south carolina
"He was on time and fixed the problem. However, he was supposed to change the filter because the Emerson team that did my inspection had put the wrong size filter in when they came. He said he would be back yesterday. I am still waiting."
ms horton* H.
hilton head island, south carolina
tuesday M.
hilton head, south carolina
"John is the best!"
elizabeth* F.
hardeeville, south carolina
"Nice man came."
larry G.
hilton head island, south carolina
john L.
okatie, south carolina
"John is always a professional and knows his stuff."
robert K.
hardeeville, south carolina
"Very professional and knowledgeable"
gary b.
bluffton, south carolina
"Part of the service was bad and part of the service was excellent."
tom* R.
hilton head, south carolina
"John & Ricky were very professional and very pleasant to work with."
jim E.
hilton head, south carolina
robert A.
beaufort, south carolina
"Frendley and interested in our questions very helpfull nice person"
sal A.
fripp island, south carolina
"Repaired condenser in an emergency situation."
dale S.
hilton head , south carolina
"Timely and professional service"
marcia M.
hilton head island, south carolina
"John, always very knowledgeable and efficient"
charlie H.
hilton head, south carolina
kaaren R.
hilton head island, south carolina
elizabeth K.
hilton head island, south carolina
james D.
bluffton, south carolina
jeff H.
bluffton, south carolina
rae D.
cat island, south carolina
dr irving meeker M.
hilton head, south carolina
"I am in Maine but the system is working so a good job was done. The second tech found that the system needed to be "reset" rather than needing to run a "leek" test and replace the freon gas."
james H.
okatie, south carolina
"The men who came to do the repairs were polite, efficient and reliable, but the call system which you use was extremely vexing. I had to call your company almost 20 times for the same maintenance visit. My calls went to a call center in Texas, and they all needed to know my name, address, age and other biographical information. They did not appear to make any records of my calls, so everything had to be repeated over and over. In general they admitted their embarrassment that they had no mechanism of actually getting in touch with your company, and obtaining information about my appointment. Finally, an appointment was made, though no one from your company came on this day. At long last, someone from your company called and claimed that they had no record of this appointment. She took pity on me, and actually set up an appointment for the service visit, without the need to call back to the the calling center in Texas. Your system is badly broken, and I have no doubt that you know that this is true. The question is whether you intend to fix it. I would appreciate a call so that I might learn whether I will continue to have these problems for every visit."
john C.
hilton head island, south carolina
mr pembroke P.
bluffton, south carolina
phyllis G.
okatie, south carolina
"very polite and efficient"
dr shackle S.
hilton head island, south carolina
"The technician was well informed to perform his job and he listened to us as we described our situation. He resolved the problem!"
lee J.
bluffton, south carolina
"The technician did fine, but Epperson could not provide the service that we were looking for which was attic installation. Not sure why the appointment was made. But thank you"
geoffrey L.
hilton head, south carolina
dianne* H.
hilton head island, south carolina
"Kurt was very helpful and explained everything to me."
robert t.
bluffton, south carolina
"good service and on time"
bill L.
hilton head island, south carolina
greg H.
hilton head island, south carolina
"The service tech Bobby was great. Unfortunately, Lennox and the thermostat that was originally installed in our new unit was not correct and it failed. It was a substitute that was used as the one for the system was not available. This is inexcusable and indicated poor customer service by both Lennox and Epperson. When a system fails in high heat, it makes things most uncomfortable."
jim D.
hardeeville, south carolina
"Pleasant"
domenico G.
hilton head is, south carolina
edward K.
hilton head island, south carolina
"Excellent and knowledgeable service expert"
mr nissley N.
hilton head island, south carolina
darryl* F.
beaufort, south carolina
"Very professional and fast"
chris L.
bluffton, south carolina
debra C.
hilton head island, south carolina
"Efficient, courteous!"
tuesday M.
hilton ahead, south carolina
"John is thorough, trustworthy and awesome!"
adam R.
bluffton , south carolina
"Its John hes the one and only we trust to care for our AC"
thomas Y.
hilton head island, south carolina
"Bobby an outstanding tech!"
d jim peters P.
hilton head island, south carolina
"Matt was very friendly and professional with the service we received."
james* R.
hilton head island, south carolina
"On time. Efficient in getting the job done."
chip W.
hhi, south carolina
bowerman P.
sun city, south carolina
"All is good. However, I didn't appreciate being 'double teamed' by a rep following in the footsteps of the technician. This gives the impression the tech is incompetent and needs 'babysitting'."
syndi p.
beaufort, south carolina
"some might think this should be lower, but let me tell you why it isnt. my appt was 4 to 6pm. i started calling. talked to whoever answered the call, but the tech or call center didnt call me. i told them it didnt matter what time he got there, i just wanted my ac fixed. Steve arrived at 2320 (11:20 pm). fixed the ac in 20 minutes. the fact that he or the company didnt rescheduled, meant the world to me and my household. so i was VERY satisfied."
vmrc c.
varnville, south carolina
"Every question that I ask it was answer"
frank* C.
hilton head island, south carolina
lou L.
hilton head, south carolina
"Efficient service"
jeff* W.
bluffton, south carolina
"The service was excellent as always but the technician used my garden hose and tangled it up on the reel. I had to remove the nozzle and push the hose under and around several times to untangle it."
natasha* A.
hilton head island, south carolina
carol B.
hilton head, south carolina
marc H.
hilton head island, south carolina
"John Mattis has been our guy for years, knows the business and knows our house. I dont want anyone else providing Eppersons services while we own this house. Hes the best."
russ C.
bluffton, south carolina
"John and Curt did a great job"
jim W.
bluffton, south carolina
"John provides great service and explains the work he is completing"
carol N.
hilton head, south carolina
"John is our go-to person at Epperson. He knows our systems and is always upbeat and pleasant."
deborah B.
hilton head island, south carolina
"The technician was courteous and efficient during the installation process. I gave an 8 rating because I finally realized, after 3 months of waiting, that the exact replacement for the existing thermostat was never going to be available. It has been discontinued or indefinitely back ordered! I wished someone at Epperson had informed me of this sooner. I had to make several phone calls to get this issue resolved and someone to come to my home to replace. Also, I wished the technician had been a little bit more knowledgeable about the thermostat he installed; when asked " how do I set up this system using the app and integrating with the existing thermostat in another room", he referred me to the manual. Wasn't really comfortable with the technology."
heyward H.
bluffton, south carolina
"Steve was great, and found the problem right away!"
larinice D.
hilton head, south carolina
charlene G.
lady's island, south carolina
barbara c.
hilton head, south carolina
"Once again "maintenance perfection" with John Matits! There is never a question in our minds that every piece of our equipment was "hands on" and inspected down to the smallest detail! John dutifully goes in and our to his van to get filters, etc. He gives us a running detail of how our equipment is doing. In all the years of having our air handlers maintained there has never been a person like John, in how meticulously he cares for our air handlersIIIII We feel so lucky to have him!!!!! Thanks again, John We're good until next time :-)"
lynn J.
bluffton, south carolina
james S.
okatie, south carolina
thomas G.
hilton head island, south carolina
"John Matits has been doing my service work for almost 20 years, He is the best."
narendra S.
hilton head, south carolina
"Service was efficient, a request for follow-up information concerning a replacement part was not provided."
mike R.
bluffton , south carolina
"John was great. He showed up on a Saturday evening right after we had guests arrive. He fixed our problem quickly and was extremely pleasant."
james* R.
hilton head island, south carolina
"He didnt fix the problem and this is the 2nd time this technician failed to fix a problem."
dennis R.
beaufort, south carolina
"Very knowledgeable. Answered all of my questions"
terry* M.
bluffton, south carolina
"John is always on time and neat. explains as he goes along as well"
peter F.
bluffton, south carolina
"Very neat and thorough."
john T.
hilton head island, south carolina
"tech was well versed and was able to discuss the options that I was interested in"
robert S.
dataw, south carolina
"He is learning but works hard"
mr purdy P.
hilton head island, south carolina
"Quick and efficient"
tom E.
beaufort, south carolina
"Professional with good customer communication."
mr piersante P.
hilton head island, south carolina
"Tech was great"
rose R.
beaufort, south carolina
"prompt, checked the unit inside & out. Everything seems to be running as expected."
jennifer R.
bluffton, south carolina
doreen B.
bluffton, south carolina
"John, the technician, did an excellent job. A very knowledgeable technician. Very informative and took time about setting time, modes/schedules."
glenn K.
bluffton, south carolina
"Tech did not have 3 of 5 air filters requested."
paul T.
bluffton, south carolina
"Jon is very knowledgeable. He provided answers to all our concerns. He was friendly and professional. He reviewed all his findings with us in layman terms."
janet* H.
bluffton, south carolina
"Quick and easy"
suzanne* J.
hilton head island, south carolina
"Courtesy and diligence"
philip* G.
hilton head island, south carolina
"Reliability"
james M.
hilton head island, south carolina
mrs allan A.
okatie, south carolina
"John is considerate and knowledgeable."
cynthia K.
hilton head, south carolina
"John is always polite and does a great job servicing our HVAC unit"
andrew* H.
hilton head island, south carolina
"Steve was very professional and knowledgeable. He did a great job!"
atlantic S.
hilton head, south carolina
john H.
hilton head island, south carolina
"John is always efficient and is very trustworthy"
ann P.
hilton head island, south carolina
nancy P.
hilton head island, south carolina
dorothy* E.
beaufort, south carolina
"Steve is a senior technician sent to reservice a unsatisfactory service by another technician. Steve was more thorough and knowledgeable and did a reassuring service for us."
george A.
beaufort, south carolina
richard* L.
bluffton, south carolina
"Told by tech I would receive an email about what he did to my system. Never received one. This could be because of a wrong email address I found in my personal information. Please correct email address to luttermanr@comcast.net and send the promised information. Thank you"
fred G.
bluffton, south carolina
"John does a great job."
leroy W.
hardeeville, south carolina
jeffrey F.
callawassie, south carolina
"Eddie does a thorough job and explains issues well"
james* W.
hilton head, south carolina
"Steve was professional and personable."
earle N.
hilton head island, south carolina
"John knows our system. Works quickly, neatly, thoroughly. When we schedule our service, we ask that John be assigned to provide it."
david M.
hilton head is., south carolina
"on time, thorough, and courteous."
carroll R.
bluffton, south carolina
"Technician tried to sell me a $6400 unit when all I needed was a filter changed and a recharge of my Freon... I had to call another company and got a second opinion and they fixed the problem for $160"
craig S.
lady's island, south carolina
"Steve was very professional, answered all my question and did more then our last technician for the spring maintenance checkup."
steve D.
bluffton, south carolina
"John is a terrific guy and skilled HVAC tech. I always feel like I have the A Team on my case when he is there."
john O.
bluffton, south carolina
howard* R.
bluffton, south carolina
"Service rep was prompt and very pleasant"
edward L.
okatie, south carolina
"John listens & answers our questions."
jean M.
hilton head island, south carolina
"John has reliably and pleasantly serviced us for many years."
montel R.
bluffton, south carolina
"Tech was informative and cheerful. He let us know everything he was doing."
mary M.
sheldon, south carolina
"They were very informative"
leon C.
hilton head island, south carolina
mrs moody M.
bluffton, south carolina
"The service was great but I wish I could call you locally instead of speaking to a rep somewhere else."
audrey W.
st helena island, south carolina
"Time it took for tech to get out. Once here Randy did an outstanding job!"
lee S.
bluffton, south carolina
"very professional and courteous technican"
katie B.
bluffton, south carolina
"Did not forward availability info to tech. Tech did not perform leak test because too long and expensive"
nick B.
bluffton, south carolina
"work was preformed quickly and neatly"
beverly* A.
hilton head island, south carolina
"very nice serviceman"
bonnie R.
bluffton, south carolina
"Bobby is always professional ,polite, and wants to address any concerns we may have...."
mr harvey H.
hilton head island, south carolina
"Bobby is an excellent friendly technician, pays attention to detail and thoroughly explains the condition of the system"
elizabeth C.
port royal, south carolina
pat H.
hilton head island, south carolina
"John's work is always professional and neat. he arrives on time and cleans up after his job is done."
dan* W.
st. helena island, south carolina
"Very pleasant to work with the technician."
robert R.
bluffton, south carolina
jeoffrey* D.
bluffton, south carolina
"After 3 days problem still not fixed"
kevin* J.
okatie, south carolina
"Steve & Kevin were thorough, professional and they answered all of my questions. They also uncovered an issue with my hot water heater which I was not aware of."
mr leveque L.
hilton head island, south carolina
miriam F.
hilton head island, south carolina
"He explained the situation to me!"
vincent K.
bluffton, south carolina
"Prompt and curteous. Provided information snd options."
steve* S.
bluffton, south carolina
"John is always on time, polite & thorough! We believe we always get an honest & very professional answer to any questions we ask."
don M.
bluffton, south carolina
"Excellent service."
bob* J.
hilton head, south carolina
"John has been to my house at least 2-3 time, and each time he has located and fixed the problem quickly. There was a problem with scheduling when the original appointment was for Monday between 12 -2pm. When I called it was rescheduled for Tuesday between 12-2pm. When no one had shown up by 2:15, I called and was told the technician was leaving Beaufort and on his way to me. He arrived at 4 pm. No one called to update me. The other problem is when presented the bill. While the technician found the problem quickly within 20-30 minutes, the bill was $151. I felt that was high."
james C.
bluffton, south carolina
michael J.
hilton head island, south carolina
"I don't understand how the technician did not have the correct air filter to install in the system you guys put in. Now he has to return again and schedule an appointment to install a new filter. Crazy!!!"
rick Z.
bluffton, south carolina
"Listen to what our concerns were and made us feel that all would be taken care of during the visit."
juliana* D.
hilton head, south carolina
helen C.
bluffton, south carolina
"Always do a fantastic job...I never have any problems with the heat or air...I don't even think about it.....it just does what it's supposed to do..."
philip* S.
bluffton, south carolina
"John was very helpful and respectful."
dennis C.
hardeeville, south carolina
"On time. And fixed the problem."
agostino S.
bluffton, south carolina
"John was excellent"
*john* B.
hilton head, south carolina
shirley S.
ridgeland, south carolina
"James was very pleasant and nice"
chip W.
hhi, south carolina
bill B.
hilton head, south carolina
ron S.
bluffton, south carolina
michael* O.
hilton head island, south carolina
eileen F.
hilton head island, south carolina
"Technician arrived on time, explained everything he did and indicated what was on schedule at his next visit."
brandon M.
bluffton, south carolina
"John is always thorough, knows my system better then I know myself."
kenneth* N.
hilton head island, south carolina
glenn M.
blufftn, south carolina
dr. phillips* P.
hilton head island, south carolina
"John is efficient, quick, knowledgeable, and always very friendly and very respectful of our home."
james* R.
hilton head island, south carolina
"James did a good job with the routine maintenance and let me know what he did. He also resolved one of two issues with a thermostat. When he couldn't fix the second issue, he said he would have the office arrange to have it checked. He did that since Eddie came the next day and fixed it. Fortunately the problem didn't effect our home temperature so it wasn't an emergency."
joe M.
hilton head, south carolina
"Very knowledgeable, friendly, professionals dont proficient."
david R.
lady's island, south carolina
"Technician was great. Called Epperson 4 times; got remote phone persons; all times it was impossible to understand them, received no help, just got will call back never got a call. The last call was excellent, received appointment at 4:00 PM. Technician showed up at 7:00 PM. Was not even original Tech rep."
steven K.
hilton head island, south carolina
"Courteous and efficient"
jim lila weiss W.
beaufort, south carolina
"On time, professional, courteous, and personable. Steve is all these and I recommend that he be considered for employee of the year."
robert T.
bluffton, south carolina
"Service was handled very quickly, and the tech recommended a different filter and location that should help keep ductwork clean and will be much easier to replace."
mr grywalski* G.
hilton head, south carolina
"Bobby always does a consistently excellent job in taking care of our ACs."
terese K.
bluffton, south carolina
"Knowledgable and pleasant."
charlie W.
hilton head, south carolina
"The technician was very thorough and nice. Very professional."
aleksandr Z.
hilton head , south carolina
"Great professional service"
russ C.
bluffton, south carolina
"John takes great care of his customers."
steve T.
hilton head, south carolina
william B.
hilton head, south carolina
robert S.
dataw, south carolina
"Was very nice and on time"
greg* B.
bluffton, south carolina
mr card* C.
bluffton, south carolina
"Bobby is professional and very thorough."
ms jenike J.
hilton head island, south carolina
sam D.
hilton head island, south carolina
"The service person was great but communication about time was mixed up."
mr kellom K.
hilton head, south carolina
"Explained all works"
rainer K.
hilton head island, south carolina
"John as usual did a job the way are accustomed to."
ernest* D.
hilton head, south carolina
mike S.
bluffton, south carolina
"scott did a great job working with me remotely. much appreciated"
michael* O.
hilton head island, south carolina
"john was right on time, courteous and professional---great service"
david C.
bluffton, south carolina
kristopher L.
beaufort, south carolina
"Installment team should have known breakers and voltage would be an issue. Still waiting on updates and follow up to repair parts."
david P.
hilton head island, south carolina
thomas N.
hilton head, south carolina
karen M.
hilton head, south carolina
"Bobby was able to do the normal maintenance update on the heat/ac unit, but also clean out the drain line in the cement floor. Because this has flooded the ac closet at least 3 times, he walked outside to show me other condos that had an outside pipe. I have written my regime for permission to set up an outside pipe."
jeffrey F.
callawassie, south carolina
"Upon arrival, he diagnosed the issue, explained it and then fixed it."
michael marino M.
hilton head island, south carolina
"Mike is a real pro technician! Polite, neat and efficient!"
mr darveau D.
hilton head island, south carolina
"Have not heard back"
mr copans C.
hilton head island, south carolina
"good service"
michael S.
bluffton, south carolina
"Technician's were extremely pleasant and helpful. I cannot really evaluate the work they did but they said the HVAC looked good. Time will tell."
edward E.
hilton head island, south carolina
jean K.
beaufort, south carolina
"Steve was able to fix the problem that occurred after scheduled maintenance the prior Thursday."
sharon M.
hilton head island, south carolina
norman and susan W.
norwalk, connecticut
"John is wonderful, friendly and efficient."
rae D.
cat island, south carolina
"came to the house even though it was late at night and diagnosed the problem"
jim R.
sheldon, south carolina
kim F.
hilton head, south carolina
"Friendly, polite"
dale* C.
hilton head island, south carolina
"John has done work at my home previously, and I know him to be a knowledgeable and qualified technician."
mr bowie* B.
beaufort, south carolina
"work done quickly and professionaly"
richard S.
hilton head island, south carolina
mr. klaper K.
okatie, south carolina
william S.
beaufort, south carolina
mr young* Y.
hilton head island, south carolina
"Great technicians."
kristopher L.
beaufort, south carolina
"Salesman kept saying we didn't need a filter. Customer service was very supportive of my wife's allergy concerns. Technician was very professional"
charles S.
hilton head, south carolina
"The guy who came to check out my system seemed more like an intern and not a technician. Somehow, he got my system to blow a circuit breaker but later assured me everything was fine. I'm a bit skeptical. Time will tell."
tom* F.
bluffton, south carolina
"technician did a cursory inspection"
daniel M.
bluffton, south carolina
"no show....no call....no nothing."
james* R.
beaufort, south carolina
"Very thorough. Answered all questions and explained everything."
rick W.
saint helena island, south carolina
"I wrote a lengthy and complete reason for my answer which took me about 15 minutes to write. I'll not do it again. When I clicked submit, I got a page that said an error occurred please submit my answer again. If you really want to know how inept your call center and weekend service is you may call me at 706-267-6631 and I will be happy to explain it to you. If you really don't care any more than I think you do, you may disregard this."
lou L.
hilton head, south carolina
"Efficient, knowledgeable, service."
ellen S.
bluffton, south carolina
steve W.
lady's island, south carolina
todd F.
hilton head, south carolina
"the issue is not resolved. the technician stated he needed to get the service manager out to help determine the issue. We have not heard from the service manager"
jeff B.
hilton head island, south carolina
matt W.
hilton head, south carolina
"Problem fixed"
tiffany* E.
bluffton, south carolina
"Nothing has been resolved, no filters available and I keep having to call you all for follow up and bi-annual maintenance."
sharron K.
st helena, south carolina
"Quick and efficient"
mr blok B.
hilton head island, south carolina
jessica O.
hilton head, south carolina
"John is awesome he explains everything and ways to save money"
art E.
bluffton, south carolina
"Very efficient. Mr. Matits diagnosis was quick and was able to correct the problem. Great Customer Service. Thank you"
paul M.
bluffton, south carolina
arnold C.
hardeeville, south carolina
"Very professional and personable."
ken W.
hilton head island, south carolina
"I have a big [ for me ] investment in the 3 systems you maintain and have maintained others for us for decades I want these units to last many more years and you all are vital to making that happening. I bought the systems as the best available from you all and am glad I did"
gerald* G.
hilton head island, south carolina
"John always goes extra mile. I always request him."
evelyn S.
hilton head island, south carolina
maureen W.
bluffton, south carolina
"They had to return 2 days later to remove old hot water tank"
dr irving meeker M.
hilton head, south carolina
arnold C.
hardeeville, south carolina
victoria B.
beaufort, south carolina
"Competent, but why did you need to have two men dropping through my home. I was told they would be wearing masks, gloves and shoe covers. They only had masks."
jacquelyn H.
hilton head island, south carolina
james* R.
hilton head island, south carolina
james R.
beaufort, south carolina
"Very professional and friendly"
bill C.
hilton head island, south carolina
"HVAC service performed by John was great. No complaints. Very disappointed with the water heater installation and the cold air return install. Danny was very pleasant but we found his customer service to be unsatisfactory. He did not provide any orientation regarding the water heater (how to adjust temperature, troubleshooting). Nor did he test the water after installation. He also left garbage in the attic. On his way out the door he handed me the box from the leak detector and said "download the app." In my opinion, he should have worked with us to complete, install and test the app. The cold air return installation was also a disappointment. Scott did not share with us the size of the fixture. We were surprised at the 14x14 size and would have opted for something smaller if we had been given the option. I was also surprised that Scott came by to collect a check as opposed to being billed or paying via credit card. It is now Sunday, 11/29 and less than 1 week since the water heater was installed. It is no longer working and we are awaiting a service call but have not heard from the technician. We were expecting a more positive experience."
ronald P.
bluffton, south carolina
ms baron B.
hilton head, south carolina
"Bobby always provides excellent service"
marcia M.
hilton head, south carolina
"Bobby is always efficient and knowledgeable."
karen* C.
hilton head island, south carolina
"very nice and professional."
glenn K.
bluffton, south carolina
"(-) Epperson service guy, once again, did NOT have the correct filter sizes. Still missing the 1x14x20. Not critical but tiresome given I specifically reminded the call center person of our 5 filter needs. (+) Epperson service guy pointed out the need to replace external electrical panel surge protectors. Some rust leading to a compromised connection."
regina W.
lady's island, south carolina
linda* G.
bluffton, south carolina
"on time very polite- neat reviewed my issue"
james* W.
hilton head, south carolina
"They were professional and courteous."
betty D.
bluffton, south carolina
"We were. Scheduled for appt earlier in week, waited three hours finally called and was told emergency appt happened but no one called, we called back and rescheduled for Friday."
mr macropoulos M.
hilton head island, south carolina
tom C.
bluffton, south carolina
dawn R.
hilton head island, south carolina
les H.
hilton head, south carolina
"Have heard nothing how the installation went. Iam back home in Ohio."
john C.
hilton head island, south carolina
"The technician was very professional and arrived on time. They answered all our questions and helped explain the warranty of the system."
donald B.
bluffton, south carolina
"The technician was very knowledgeable, professional, clean and friendly. He asked me about how the equipment was working and made many suggestions as to how to manage my system."
bruce V.
beaufort, south carolina
donna P.
hilton head island, south carolina
rick* H.
hilton head, south carolina
"Tech had to come back three times to solve issue. Unit went off due to drain pan being full and tripping. The quarterly cleaning caused a buildup of gunk in pan stopping up drain. Then third time over the the hose came off drain pan and caused unit to turn off."
charlene G.
lady's island, south carolina
"He is so efficent"
sharon M.
hilton head island, south carolina
marc G.
bluffton, south carolina
"We had 4 service calls and never got our issue resolved. We left word for the general manager to call us 3X and never got a call back. Spoke to Nora and Kate several times. We are terminating our maintenance agreement And expect a refund on a PM that was done poorly. We had always had dependable service from Epperson, but this is the worst."
dorothy* E.
beaufort, south carolina
"On time and very thorough in his service."
david E.
hilton head island, south carolina
"Your people installed new coils on my unit and 2 nights later water started leaking through a vent damaging ceiling etc. I called and John came out that night and found that the installers had put something in backwards that was the problem. He stayed until he could correct the error they had made."
elizabeth* S.
hilton head, south carolina
"Technicians very knowledgeable and friendly."
mr gibbon G.
hilton head, south carolina
jim W.
hilton head, south carolina
"Service was set up for Sat 9/26, but Epperson rescheduled it to Sunday 9/27 because they didn't have enough manpower. As a result, I lost a week-long rental, costing me $1300. Then techs discovered part had been damaged in shipment. Reordered part, and finally installed Wed 9/30. I asked Epperson to keep me notified about repair progress, but they never did. This survey is the first direct confirmation that I had that the work was complete. My rental management company had to call them to get a status. I assume it's working okay."
nancy W.
beaufort, south carolina
"Because you were honestly is very important to me when I trust you"
mr persico P.
hilton head island, south carolina
mr card* C.
bluffton, south carolina
"Technician was professional and on his game. He diagnosed the problem, repaired what he could and got the a/c up and running."
leroy W.
hardeeville, south carolina
earle N.
hilton head island, south carolina
"Work was done thoroughly, We requested John when setting up appointment based on past experience and will do so the next time as well. Re item 6-John arrived at the very end of the promised window. Re item 10- we have never spoken to any other service company so cannot compare costs."
anthony V.
bluffton, south carolina
"Bobby is knowledgeable about our HVAC units and explains his finding with understandable language. Also, he is very thorough."
okaite hotel H.
okatie, south carolina
stephen* N.
hilton head is, south carolina
"Talked with Epperson 5 times on 9/26, starting at 6:30 am. National office said tech would arrive 10-12. Then local office called and said 4-5. Tech never showed. You called back at 10:50 pm and did not leave a message. Extremely poor example and service to a new customer."
mr shaw* S.
hilton head, south carolina
robert* D.
bluffton, south carolina
mr barnes B.
hilton head island, south carolina
"Johnny is super"
dj D.
hilton head island, south carolina
"Stayed with difficult job to success.. Cleaned up well"
robert H.
hilton head, south carolina
"John Matits my tect has been servicing my HVAC for 17 years in a very professional way and I wouldnt use anyone but him so you had better keep him. He is a very big plus for your company. John was scheduled to be here between 12 and two and didnt get here until 2:15 and I never received a call from the office telling me he would be late and that is a first but no problem John called me from his other job and he would be a little late.Just one of the many reasons I will always use John. I am 85 years old and it is nice to be kept in the loop.Thanks"
john L.
okatie, south carolina
"John is first class- courteous, competent and thorough."
scott M.
hilton head, south carolina
thomas N.
hilton head, south carolina
"John is reliable, honest and after about 15 years, a friend."
santo* G.
bluffton, south carolina
"I called sat. for service and John never called me to fix the problem. I have someone coming out tues between 12 and 2"
susan H.
hilton head, south carolina
"John is very familiar with our house and unit. He always answers any questions and finds or recommends next steps."
maureen W.
bluffton, south carolina
"The tech explained the problem ordered the part and Within a few days up and running John treats us like family"
john H.
hilton head island, south carolina
dr wright W.
callawassie, south carolina
"John is absolutely the best! He knows our house and knows everything about our HVAC"
pam W.
hardeeville, south carolina
"If this survey is when Steven did the service to my home, I am very eased. He explained what he did and answered all of my questions that seemed to be knowledge able about the service he complete."
charlotte K.
hilton head island, south carolina
"Guess all was o.k.--never received any paper work.Bobby just said all o.k. and filters look good--#7 I guess so No paper work to tell what he did!!!!"
chuck L.
fripp island, south carolina
sandi* C.
bluffton, south carolina
"John was very efficient and took the time to explain to me the work he was doing the system."
harvey W.
dataw island, south carolina
"Gordon was very efficient and explained the process to me as he worked."
mr white W.
hilton head island, south carolina
"Great staff and very professional."
nancy J.
bluffton, south carolina
"Service was good, but, even though I had set up an appointment on first date, no one came or called on that date. I had to call and set up a second appointment. This second appointment was fine."
dr irving meeker M.
hilton head, south carolina
"I am not there and only know what you have reported to me. Everything is now fine I am told."
alison* C.
hilton head island, south carolina
"Quick and efficient"
perry N.
callawassie, south carolina
"Quickley Ienified problem."
dennis C.
beaufort, south carolina
"Efficient, reliable service"
mr cooper* C.
hilton head island, south carolina
"John is very professional and I always ask for him to keep my Air working great"
jean M.
hilton head island, south carolina
"John has been servicing my equipment a long time. Very knowledgeable."
marc D.
bluffton, south carolina
"I haven't seen any invoice (whether some charge or $0) nor any statement of work done so I still find myself wondering two weeks later. I don't know whether that's bad - just not what I expected since past practice was to print the outcome of the visit so I could at least see what had been done."
juanita* M.
hardeeville, south carolina
"timely,efficient"
wallace* N.
bluffton, south carolina
"Weve discovered mold in HVAC vent that was saturated with water, on the floor of the attic. It had obviously been in that condition for a long time. None of your service reps did anything about it."
mr louis L.
bluffton, south carolina
michael marino M.
hilton head island, south carolina
"Explains things, is very thorough, and neat!! Also, very polite!"
geoffrey D.
bluffton, south carolina
bill* J.
hilton head, south carolina
"Came on time, performed efficiently pleasant demeanor"
david P.
hilton head island, south carolina
geoffrey L.
hilton head, south carolina
fred G.
bluffton, south carolina
"John always does a great job."
pam P.
bluffton, south carolina
"Great service - early, helpful, recommended adding UV system to reduce mold/mildew"
katherine* M.
bluffton, south carolina
"Nice guy. Very efficient"
dj D.
hilton head island, south carolina
"Friendly, offered options, completed work quickly"
jim lila weiss W.
beaufort, south carolina
"Steve was outstanding."
maureen W.
bluffton, south carolina
"John is professional and Enjoys his work. After More than 10 years of service with John we Look forward to John for Expert service."
marcia M.
hilton head, south carolina
"Eddy to seems to know why my ceilings are dripping and moldy, and says he knows how to remedy this. I'll have to just wait and see ."
eileen F.
hilton head island, south carolina
"Appointment was scheduled and confirmed as promised. John arrived on time and was thorough with his service and explanation of what he did."
james B.
hardeeville, south carolina
"My tenants were informed that two of my three air condition units were shot and had to be replaced.i called a different company the next day and they came out and replaced a capacitor on one and added Freon on the second, all good."
howard L.
bluffton, south carolina
"John, the service technician, is very thorough & answers any questions we may have & provides ample information after he services the equ8ipment"
linda I.
sheldon, south carolina
"Epperson has installed 3 new units over 4 years. They service them, everyone is nice and when you need them they come"
atlantic S.
hilton head, south carolina
burt* P.
okatie, south carolina
"excellent service and professionalism"
don M.
bluffton, south carolina
"Excellent professional service."
mrs dolan D.
hilton head island, south carolina
"I always feel that my A/C & HEATING SYSTEM is very well taken good care of by JOHN--------he always answers my questions with excellent instructions and is very well mannered and honest."
barbara M.
hilton head, south carolina
"Professional, arrived on time."
pam W.
hardeeville, south carolina
"The technician had to come back to correct what he did wrong. I am not pleased with him. On his first visit he asked me what I thought the problem could be. I am not an ac technician, how would I know. I prefer not to use him on the future"
ed M.
hilton head island, south carolina
"The service was a second visit after the work done the first time failed. The second visit also failed and the guests renting my unit chose to move to another unit and I lost about $1,000 in income for the remainder of the stay. Ive checked remotely and the system is still not working, even after shutting down for 6 hrs and restarting. This seems to be a regular occurrence since this system was installed"
brian* G.
hilton head island, south carolina
"The scheduling was easy and the technician was on time and did a thorough and detailed job."
mr schrader* S.
hilton head island, south carolina
"Service provided was well done but the work performed should have done done during installation 3 years earlier"
albina M.
hilton head, south carolina
"After hours call with prompt service and corrected the problem."
kevin K.
bluffton, south carolina
francis B.
ridgeland, south carolina
"Pleasant, on time, and not too expensive!"
george M.
beaufort, south carolina
"Technician is thorough nd knowledgeable."
linda* G.
bluffton, south carolina
"Steve is diligent neat and very knowledgable"
kevin* J.
okatie, south carolina
"Steve (technician) was very thorough, friendly and explained each step of the maintenance which he provided"
susan S.
hilton head, south carolina
"Quick response, courteous tech, explanation of problem along with solution"
fred* L.
beaufort, south carolina
"Friendly, curtous, knowledgeable."
dave P.
hilton head island, south carolina
ann* S.
hilton head island, south carolina
"John arrived earlier than expected. He did not sit and wait for us but, as the air handler was under the house, got on with the repair."
mr crawford* C.
hilton head island, south carolina
"Epperson responded promptly and needed work was done quickly??"
craig M.
hilton head, south carolina
"Fantastic service, detailed repair work and maintenance performed."
rick W.
martinez, georgia
"We are very pleased that we were able to get the work done so quickly and so well. However, considering that the technician found that the "fittings on outside unit were not seated properly and caused unit to seep out refrigerant" and only Epperson technicians have ever touched the outdoor units, why were we charged for the refrigerant."
tom G.
bernardsville, new jersey
craig M.
hilton head, south carolina
"Quick and efficient repairs / maintenance performed. Bobby did a great job - the office staff also work around our schedule to make it easy."
karen* M.
bluffton, south carolina
"Understood the urgency of remedying our heat pump failure"
dr bullock B.
hilton head island, south carolina
russ C.
bluffton, south carolina
"John never disappoints"
carolina corp. C.
hilton head isl, south carolina
"Need a copy of technician's report before rating."
cathey K.
hilton head island, south carolina
"Prompt professional friendly service"
mr. meyer M.
bluffton, south carolina
"John provides great customer and technical service."