Epperson Service Experts Reviews

"John was friendly, efficient, and competent."

"Prompt Service. Knowledgeable and respectful t technicianRicky"

"Very sociable. Super nice and engaging."

"Bobby is fast, professional and courteous!"

"Technician very knowledgeable and answered all questions I had. Very professional."

"After >2000 fee, my unit is STILL NOT WORKING AFTER 3 SERVICE CALLS"

"Very patient explaining things and were on time"

"In the end, the Electrician, John Kruger, came on Saturday and fixed the issue Satisfactory. He is a Professional who is outstanding."

"Technician was on time, knowledgeable, and courteous. Felt comfortable having him in our home. Provided great service."

"Kurt was very helpful explaining the systems to me. We just moved down from MI and I was interested in how these systems functioned."

"Made arrangements to get an aluminum coil for my system and added freeon. Awaiting deleivery of coil"

"John is great."

"John is knowledgable of the units and does a thorough job."

"Only provided minimal instruction on the operation of the newly installed system."

"Techician John Mattis always provides excellent service"

"Professional level service from recognized company"

"John knows our home inside and out and I trust his word and service explicitly."

"We keep requesting that John does our service. That seems to be reason enough"

"My appointment was 8am-10am, tech arrived at 11:10am and was only here 15 minutes. I've had service the past 10 years that took an hour, with a detailed explanation of what was done and recommendations."

"On-time - courteous - worked effectively"

"Steve was very professional and answered all my questions so that I could understood what he was doing and what I could possibly expect from our 3 year old system going forward"

"John is great and did a fine job."

"Fixed the problem"

"Okay so far.....technician seemed to be thorough and knowledgeable."

"John very professional and thorough"

"I was told that there would be a follow up phone call concerning the part that was needed to complete my repair. It has been two days and I have not received any call concerning my situation."

"On time. Informative. Thorough"

"John is always on top of things"

"Kurt does a great job!"

"Matt is the best. He is courteous and professional"

"Got to us very quickly and had our AC running again within an hour. Bobby is a very good technician/trouble shooter."

"N/A Scott cancelled our appointment"

"Very prompt, diagnosed problem immediately"

"Very knowledgeable technician!"

"he never called me or knock on my door. I only knew he was here when I looked out the window and saw a man outside by the air conditioner. Never said he was finished, just left?"

"John is the best, he's been helping us for years and we can always count on him to take care of us."

"Late arriving from time committed and had to come back to get one of units back on"

"Unit failed 1 hour after technician left. Although the unit failed shortly after Ricky left he was very professional and thorough. The problem was apparently intermittent."

"work detailed and reviewed in a timely manner"

"Very nice and informative ! Explained everything they were doing and answered all our questions"

"It took over 3weeks & a dozen phone calls to fix a thermostat problem. Your customer service contract service never had a clue as to what was going on. Your internal communications as well as providing information to the customer is totally unsatisfactory."

"The ac unit is leaking - the tech looked at it and said no leak. I had a plumber come the following day and they traced the leak to the condensate line from that unit."

"The tech was supposed to arrive between 8 & 10 but didn't get there until 1:30. I understand that things like this happen but no one called to say that he was going to be late so that I could adjust my schedule. He didn't turn the unit on to make sure it worked ok after draining the line. I also do not like the outsourcing of the customer service number. The few times I have had to call the rep seems to have a hard time knowing how to schedule accordingly."

"Technicians were polite, wore masks and booties so they were very considerate."

"You fix the problem and very professional."

"John is always respectful to us, and to our home and property."

"In the over 12 years we have owned our Lennox unit, John Matis has been the only Epperson service technician to touch it for scheduled service. I request him specifically for every scheduled service and have come to look forward to his twice yearly visits. He is not only professional and very knowledgeable, but also an enjoyable person to be around and I have come to consider him a friend. As long as John continues to work for Epperson, I will remain an Epperson customer. I have referred Epperson to neighbors who then signed up for service contracts based solely on John's expertise."

"Service technician came out at 10 oclock at night nothing he could do but in a day and a half it was repaired"

"On time - did all the work and informed us of everything at the end"

"On time"

"Very professional, found the problem"

"On time and called first"

"Rude and unhelpful"

"Very informative, pleasant answering my questions."

"No service"

"Technicians do not follow up. Unit was gimmirigged using bypass method until part came in. Part was never received and technicians never followed up. Recent drop off of filters has been wrong filter for the unit."

"Knowlegleable"

"Because of John"

"Bobby is a pro and goes about his work with knowledge and professionalism. Always happy to see him come to perform service."

"Knowledge, calm, professional."

"QUICK PROFESSIONAL CARING SERVICE"

"Friendly, quick diagnosis & explanations. John always resolves issues on site or if parts are required, gets them ordered & replaced quickly"

"Epperson installed a brand new Air Conditioner and coil 7 years ago due to refrigeration leaks. Two weeks ago I was informed that there were leaks again due to coil corrosion. Last week I was informed that it would take 5 weeks to obtain a new replacement coil. Inside temperature have reached 85 degrees as we wait for this coil. I continue to wait for Eric to return my calls after leaving 3 requests with customer service representatives."

"Amy was very informative and answered my questions thoughly"

"Very helpful and explained all the possibilities very knowledgeable"

"I called in and he showed up 45 mins later"

"Ricky and his crew were efficient, knowledgeable and very careful in their work"

"I had a visit on Saturday evening due to clogged drain line. Steve called when he was on his way, arrived ahead of scheduled time and was friendly, professional and had a good attitude even though he was working late on a Saturday evening. He answered my questions and handled my problem in an efficient manner. I asked for his supervisor's name (Eric Erikson). I called the office Monday morning and left a voicemail that I wanted to give Steve a commendation. I am writing all this as I have not heard from his supervisor at this time. Steve is an excellent employee and should be recognized. Thank you, Linda Walker"

"Steve came.qucickly and efficiently fixed the problem in between rental guests"

"came out promptly on a weekend. Was friendly and competent. Did not have the equipment to fix the problem which was a leak in the line"

"Ricky was pleasant, knowledgeable, and fied the problem in a fast, efficient manner."

"New person Polite and deligent"

"Should give customer a written proposal when they are given the cost of a job, just not verbal only, easier to sit a look as to making decision"

"I am part of the Advantage program. It took 4 days before my system was fixed. Not the technicians fault. I find the call center gives a different answer every time I call. I was promised a follow up visit, then get told it was never booked."

"Good service call. Efficient"

"timely, efficient"

"They found the problem and fixed it in a timely manner."

"Tech checked everything and explained what he was doing"

"Both service techs, Steve & Rickey, were pleasent, informative and patient with my questioning."

"He was knowledgeable, explained exactly what he was doing, and transparent when he made a mistake (which he corrected)."

"On Monday evening August 2nd, I received an urgent request email from Lennox with a 413 error code message. According to the email a notice was sent to YOU also. I called Epperson the morning of August 3rd at approximately 8:00EST. I am in Chicago an no one is at the residence. Your call center, I didn't know what language the people were speaking to me, I couldn't understand them. After going through the details of the error report they said I would be hearing back within 2 hours of the time of the service technician. This is important because I have to schedule someone to go to the house and wait for your tech to arrive. Nobody called me back within the 2 hour period. So I called back and spoke with another customer service rep who then told me I should never had been told I would receive a call within 2 hours and I should just wait for a call. I called back mid-afternoon and was again told to wait. Finally I got a call at 4:40pmEST that the service tech was on his way. I sent my person over to the house to wait. After 2 hours I called my person and she said the service technician had still not arrived. I called Epperson back and was put on hold for 10 minutes to find the time of the service call. The tech finally arrived and said I had a burned out fan motor and he told me I would be notified on Wednesday the availability of the motor and when the unit would be fixed. Nobody called me on Wednesday. I called back Thursday morning, today, and was told the repair would take place today but they could not give me a time. I explained all the trouble I had been through and the call service representative told me a Manager would call me back in 15 minutes to explain the situation. It is now 2 hours later and no one has yet to call me back. Your service is terrible."

"Johns the best!!!"

"Service man arrived on time"

"John installed the A/C surge device crefuuly and is working great. He is always knowledgeable and informative to the homeowner. A great worker."

"Tech needed to replace 2 filters. He Brought the wrong size. We gave him two of ours. No mention of credit etc."

"the main reason give a 9 is because John is a super tech. I give him a 10"

"Bobby has always given 100% to his job and my request"

"Fast and efficient"

"Joe the techician was very polite and funny. He under stood what I need and explain the problem and how long the equipment would last. He was also helpful in getting in touch Amy Norris."

"John was very thorough and reviewed equipment replacement with me."

"Technician was on time, efficient, and explained everything to me."

"He did a very efficient and thorough job."

"Very efficient and pleasant"

"Timely repair suggested"

"Ricky was very cordial, kind and efficient!"

"John installed an A/C motor. Did a great job as it is now working!"

"Someone had to come out three days in a row (I guess they came today, who knows?!) and Im told finally that the fan speed on our unit has been increased as asked, but we still do not have the iComforst system working so we can control the temperature (particularly necessary now to cool further when realtors show our condo)"

"John arrived on scheduled time and detected the A/C units problem and what part / repair would be needed for the unit to be back to functioning correctly! Did a thorough diagnostic check."

"Called for service on clogged drip line that was leaking onto my wood flooring. At first Matt couldn't come because if rain. The he came around 8pm and readily fixed the problem. The calm center rep was atrocious. TV blaring in background with juds screaming. That is horrible customer service a long with being very hard to understand."

"John diagnosed the A/C problem and ordered the part right on the spot and put in the order quickly for the part needed!"

"Prompt, courteous and efficient service for"

"Ricky was a FRIENDLY, helpful person and very courteous"

"Polite and professional"

"John was thorough and professional. He was more than willing to answer my questions."

"Your not a 24 hour service, you left me 3 days without AC and was telling me they were on their way"

"Both technicians were very conscientious and professional."

"Did your best to come as soon as you could was there within 12 hrs"

"Very satisfied with John."

"Steve is excellent and efficient."

"Always a pleasure to deal with John"

"Yes repairs were done, however, the office staff did not alert me the homeowner that the repair was completed. Your techs are responsive and courteous but there was a disconnect in communication."

"You all come out to check on my Hvac unit when I called late in the day because I was a member. Thank You"

"The man arrived on time, explained what he would do and worked quickly. we also had two supervisors with him and everything was done and explained thoroughly."

"John is the very best technician you have. Will not use anyone else."

"Bobby came and did get the AC to start back up and cool however VERY disappointed to learn another part...compressor needed to be replaced but did NOT have one on his truck"

"Bobby does excellent work and very dependable."

"The technician was able to recognize the problem and advise what needed to be done to solve the issue."

"Workman was courteous, knowledgeable, and efficiently solved the problem."

"The technician was thorough"

"Knowledgeable and very professional. Immediately addressed our concerns."

"Did not fix issue, left with ac not running, said he had to order a new thermostat, impossible for me to get updated information. Thermostat was put back on upside down. I reinstalled thermostat correctly, turned it on and rebooted and everything is now working. My prior visit for 6 month service was very good. Communication with a knowledgeable person would go a long way."

"John is a great technician. He arrived promptly and got right to the problem issue."

"Johns service was excellent, as it always is. Scheduling could have been better."

"You are always helpful"

"You came when called and got it fixed!"

"Professional and efficient. Give them a bonus."

"I also have good service with the techs"

"Arrived on time. Very professional and efficient. They deserve a bonus..."

"He was on time and fixed the problem. However, he was supposed to change the filter because the Emerson team that did my inspection had put the wrong size filter in when they came. He said he would be back yesterday. I am still waiting."

"John is the best!"

"Nice man came."

"John is always a professional and knows his stuff."

"Very professional and knowledgeable"

"Part of the service was bad and part of the service was excellent."

"John & Ricky were very professional and very pleasant to work with."

"Frendley and interested in our questions very helpfull nice person"

"Repaired condenser in an emergency situation."

"Timely and professional service"

"John, always very knowledgeable and efficient"

"I am in Maine but the system is working so a good job was done. The second tech found that the system needed to be "reset" rather than needing to run a "leek" test and replace the freon gas."

"The men who came to do the repairs were polite, efficient and reliable, but the call system which you use was extremely vexing. I had to call your company almost 20 times for the same maintenance visit. My calls went to a call center in Texas, and they all needed to know my name, address, age and other biographical information. They did not appear to make any records of my calls, so everything had to be repeated over and over. In general they admitted their embarrassment that they had no mechanism of actually getting in touch with your company, and obtaining information about my appointment. Finally, an appointment was made, though no one from your company came on this day. At long last, someone from your company called and claimed that they had no record of this appointment. She took pity on me, and actually set up an appointment for the service visit, without the need to call back to the the calling center in Texas. Your system is badly broken, and I have no doubt that you know that this is true. The question is whether you intend to fix it. I would appreciate a call so that I might learn whether I will continue to have these problems for every visit."

"very polite and efficient"

"The technician was well informed to perform his job and he listened to us as we described our situation. He resolved the problem!"

"The technician did fine, but Epperson could not provide the service that we were looking for which was attic installation. Not sure why the appointment was made. But thank you"

"Kurt was very helpful and explained everything to me."

"good service and on time"

"The service tech Bobby was great. Unfortunately, Lennox and the thermostat that was originally installed in our new unit was not correct and it failed. It was a substitute that was used as the one for the system was not available. This is inexcusable and indicated poor customer service by both Lennox and Epperson. When a system fails in high heat, it makes things most uncomfortable."

"Pleasant"

"Excellent and knowledgeable service expert"

"Very professional and fast"

"Efficient, courteous!"

"John is thorough, trustworthy and awesome!"

"Its John hes the one and only we trust to care for our AC"

"Bobby an outstanding tech!"

"Matt was very friendly and professional with the service we received."

"On time. Efficient in getting the job done."

"All is good. However, I didn't appreciate being 'double teamed' by a rep following in the footsteps of the technician. This gives the impression the tech is incompetent and needs 'babysitting'."

"some might think this should be lower, but let me tell you why it isnt. my appt was 4 to 6pm. i started calling. talked to whoever answered the call, but the tech or call center didnt call me. i told them it didnt matter what time he got there, i just wanted my ac fixed. Steve arrived at 2320 (11:20 pm). fixed the ac in 20 minutes. the fact that he or the company didnt rescheduled, meant the world to me and my household. so i was VERY satisfied."

"Every question that I ask it was answer"

"Efficient service"

"The service was excellent as always but the technician used my garden hose and tangled it up on the reel. I had to remove the nozzle and push the hose under and around several times to untangle it."

"John Mattis has been our guy for years, knows the business and knows our house. I dont want anyone else providing Eppersons services while we own this house. Hes the best."

"John and Curt did a great job"

"John provides great service and explains the work he is completing"

"John is our go-to person at Epperson. He knows our systems and is always upbeat and pleasant."

"The technician was courteous and efficient during the installation process. I gave an 8 rating because I finally realized, after 3 months of waiting, that the exact replacement for the existing thermostat was never going to be available. It has been discontinued or indefinitely back ordered! I wished someone at Epperson had informed me of this sooner. I had to make several phone calls to get this issue resolved and someone to come to my home to replace. Also, I wished the technician had been a little bit more knowledgeable about the thermostat he installed; when asked " how do I set up this system using the app and integrating with the existing thermostat in another room", he referred me to the manual. Wasn't really comfortable with the technology."

"Steve was great, and found the problem right away!"

"Once again "maintenance perfection" with John Matits! There is never a question in our minds that every piece of our equipment was "hands on" and inspected down to the smallest detail! John dutifully goes in and our to his van to get filters, etc. He gives us a running detail of how our equipment is doing. In all the years of having our air handlers maintained there has never been a person like John, in how meticulously he cares for our air handlersIIIII We feel so lucky to have him!!!!! Thanks again, John We're good until next time :-)"

"John Matits has been doing my service work for almost 20 years, He is the best."

"Service was efficient, a request for follow-up information concerning a replacement part was not provided."

"John was great. He showed up on a Saturday evening right after we had guests arrive. He fixed our problem quickly and was extremely pleasant."

"He didnt fix the problem and this is the 2nd time this technician failed to fix a problem."

"Very knowledgeable. Answered all of my questions"

"John is always on time and neat. explains as he goes along as well"

"Very neat and thorough."

"tech was well versed and was able to discuss the options that I was interested in"

"He is learning but works hard"

"Quick and efficient"

"Professional with good customer communication."

"Tech was great"

"prompt, checked the unit inside & out. Everything seems to be running as expected."

"John, the technician, did an excellent job. A very knowledgeable technician. Very informative and took time about setting time, modes/schedules."

"Tech did not have 3 of 5 air filters requested."

"Jon is very knowledgeable. He provided answers to all our concerns. He was friendly and professional. He reviewed all his findings with us in layman terms."

"Quick and easy"

"Courtesy and diligence"

"Reliability"

"John is considerate and knowledgeable."

"John is always polite and does a great job servicing our HVAC unit"

"Steve was very professional and knowledgeable. He did a great job!"

"John is always efficient and is very trustworthy"

"Steve is a senior technician sent to reservice a unsatisfactory service by another technician. Steve was more thorough and knowledgeable and did a reassuring service for us."

"Told by tech I would receive an email about what he did to my system. Never received one. This could be because of a wrong email address I found in my personal information. Please correct email address to luttermanr@comcast.net and send the promised information. Thank you"

"John does a great job."

"Eddie does a thorough job and explains issues well"

"Steve was professional and personable."

"John knows our system. Works quickly, neatly, thoroughly. When we schedule our service, we ask that John be assigned to provide it."

"on time, thorough, and courteous."

"Technician tried to sell me a $6400 unit when all I needed was a filter changed and a recharge of my Freon... I had to call another company and got a second opinion and they fixed the problem for $160"

"Steve was very professional, answered all my question and did more then our last technician for the spring maintenance checkup."

"John is a terrific guy and skilled HVAC tech. I always feel like I have the A Team on my case when he is there."

"Service rep was prompt and very pleasant"

"John listens & answers our questions."

"John has reliably and pleasantly serviced us for many years."

"Tech was informative and cheerful. He let us know everything he was doing."

"They were very informative"

"The service was great but I wish I could call you locally instead of speaking to a rep somewhere else."

"Time it took for tech to get out. Once here Randy did an outstanding job!"

"very professional and courteous technican"

"Did not forward availability info to tech. Tech did not perform leak test because too long and expensive"

"work was preformed quickly and neatly"

"very nice serviceman"

"Bobby is always professional ,polite, and wants to address any concerns we may have...."

"Bobby is an excellent friendly technician, pays attention to detail and thoroughly explains the condition of the system"

"John's work is always professional and neat. he arrives on time and cleans up after his job is done."

"Very pleasant to work with the technician."

"After 3 days problem still not fixed"

"Steve & Kevin were thorough, professional and they answered all of my questions. They also uncovered an issue with my hot water heater which I was not aware of."

"He explained the situation to me!"

"Prompt and curteous. Provided information snd options."

"John is always on time, polite & thorough! We believe we always get an honest & very professional answer to any questions we ask."

"Excellent service."

"John has been to my house at least 2-3 time, and each time he has located and fixed the problem quickly. There was a problem with scheduling when the original appointment was for Monday between 12 -2pm. When I called it was rescheduled for Tuesday between 12-2pm. When no one had shown up by 2:15, I called and was told the technician was leaving Beaufort and on his way to me. He arrived at 4 pm. No one called to update me. The other problem is when presented the bill. While the technician found the problem quickly within 20-30 minutes, the bill was $151. I felt that was high."

"I don't understand how the technician did not have the correct air filter to install in the system you guys put in. Now he has to return again and schedule an appointment to install a new filter. Crazy!!!"

"Listen to what our concerns were and made us feel that all would be taken care of during the visit."

"Always do a fantastic job...I never have any problems with the heat or air...I don't even think about it.....it just does what it's supposed to do..."

"John was very helpful and respectful."

"On time. And fixed the problem."

"John was excellent"

"James was very pleasant and nice"

"Technician arrived on time, explained everything he did and indicated what was on schedule at his next visit."

"John is always thorough, knows my system better then I know myself."

"John is efficient, quick, knowledgeable, and always very friendly and very respectful of our home."

"James did a good job with the routine maintenance and let me know what he did. He also resolved one of two issues with a thermostat. When he couldn't fix the second issue, he said he would have the office arrange to have it checked. He did that since Eddie came the next day and fixed it. Fortunately the problem didn't effect our home temperature so it wasn't an emergency."

"Very knowledgeable, friendly, professionals dont proficient."

"Technician was great. Called Epperson 4 times; got remote phone persons; all times it was impossible to understand them, received no help, just got will call back never got a call. The last call was excellent, received appointment at 4:00 PM. Technician showed up at 7:00 PM. Was not even original Tech rep."

"Courteous and efficient"

"On time, professional, courteous, and personable. Steve is all these and I recommend that he be considered for employee of the year."

"Service was handled very quickly, and the tech recommended a different filter and location that should help keep ductwork clean and will be much easier to replace."

"Bobby always does a consistently excellent job in taking care of our ACs."

"Knowledgable and pleasant."

"The technician was very thorough and nice. Very professional."

"Great professional service"

"John takes great care of his customers."

"Was very nice and on time"

"Bobby is professional and very thorough."

"The service person was great but communication about time was mixed up."

"Explained all works"

"John as usual did a job the way are accustomed to."

"scott did a great job working with me remotely. much appreciated"

"john was right on time, courteous and professional---great service"

"Installment team should have known breakers and voltage would be an issue. Still waiting on updates and follow up to repair parts."

"Bobby was able to do the normal maintenance update on the heat/ac unit, but also clean out the drain line in the cement floor. Because this has flooded the ac closet at least 3 times, he walked outside to show me other condos that had an outside pipe. I have written my regime for permission to set up an outside pipe."

"Upon arrival, he diagnosed the issue, explained it and then fixed it."

"Mike is a real pro technician! Polite, neat and efficient!"

"Have not heard back"

"good service"

"Technician's were extremely pleasant and helpful. I cannot really evaluate the work they did but they said the HVAC looked good. Time will tell."

"Steve was able to fix the problem that occurred after scheduled maintenance the prior Thursday."

"John is wonderful, friendly and efficient."

"came to the house even though it was late at night and diagnosed the problem"

"Friendly, polite"

"John has done work at my home previously, and I know him to be a knowledgeable and qualified technician."

"work done quickly and professionaly"

"Great technicians."

"Salesman kept saying we didn't need a filter. Customer service was very supportive of my wife's allergy concerns. Technician was very professional"

"The guy who came to check out my system seemed more like an intern and not a technician. Somehow, he got my system to blow a circuit breaker but later assured me everything was fine. I'm a bit skeptical. Time will tell."

"technician did a cursory inspection"

"no show....no call....no nothing."

"Very thorough. Answered all questions and explained everything."

"I wrote a lengthy and complete reason for my answer which took me about 15 minutes to write. I'll not do it again. When I clicked submit, I got a page that said an error occurred please submit my answer again. If you really want to know how inept your call center and weekend service is you may call me at 706-267-6631 and I will be happy to explain it to you. If you really don't care any more than I think you do, you may disregard this."

"Efficient, knowledgeable, service."

"the issue is not resolved. the technician stated he needed to get the service manager out to help determine the issue. We have not heard from the service manager"

"Problem fixed"

"Nothing has been resolved, no filters available and I keep having to call you all for follow up and bi-annual maintenance."

"Quick and efficient"

"John is awesome he explains everything and ways to save money"

"Very efficient. Mr. Matits diagnosis was quick and was able to correct the problem. Great Customer Service. Thank you"

"Very professional and personable."

"I have a big [ for me ] investment in the 3 systems you maintain and have maintained others for us for decades I want these units to last many more years and you all are vital to making that happening. I bought the systems as the best available from you all and am glad I did"

"John always goes extra mile. I always request him."

"They had to return 2 days later to remove old hot water tank"

"Competent, but why did you need to have two men dropping through my home. I was told they would be wearing masks, gloves and shoe covers. They only had masks."

"Very professional and friendly"

"HVAC service performed by John was great. No complaints. Very disappointed with the water heater installation and the cold air return install. Danny was very pleasant but we found his customer service to be unsatisfactory. He did not provide any orientation regarding the water heater (how to adjust temperature, troubleshooting). Nor did he test the water after installation. He also left garbage in the attic. On his way out the door he handed me the box from the leak detector and said "download the app." In my opinion, he should have worked with us to complete, install and test the app. The cold air return installation was also a disappointment. Scott did not share with us the size of the fixture. We were surprised at the 14x14 size and would have opted for something smaller if we had been given the option. I was also surprised that Scott came by to collect a check as opposed to being billed or paying via credit card. It is now Sunday, 11/29 and less than 1 week since the water heater was installed. It is no longer working and we are awaiting a service call but have not heard from the technician. We were expecting a more positive experience."

"Bobby always provides excellent service"

"Bobby is always efficient and knowledgeable."

"very nice and professional."