sandi C. bluffton, south carolina September 20, 2023 "The technician was on time and courteous and did a through"
lucile B. st helena, south carolina September 20, 2023 "The Technician called to tell me his estimated time to arrive. Introduced himself did his service, and explained that everything with my working property."
tom* F. hilton head island, south carolina September 20, 2023 "Paul went above and beyond in his service."
jack F. hilton head island, south carolina September 20, 2023 "Very professional and friendly Paul our technician kept us informed about the service he was providing"
john H. bluffton, south carolina September 18, 2023 "Very satisfied with every aspect of customer service and technicians"
marjorie H. bluffton, south carolina September 18, 2023 "Paul is conscientious and dedicated to his work. He is personable also."
dennis* G. saint helena island, south carolina September 18, 2023 "Service and repair performed in professional manner."
sandra C. bluffton , south carolina September 16, 2023 "The technician did an excellent job. He is friendly and he understood when I explained my AC problems. I am very grateful with the service that I received."
veronica* P. bluffton, south carolina September 16, 2023 "The assigned lead technician did fine. However, I find it unprofessional and gross that the assistant or person that was probably learning asked to use our restroom. Schedule bathroom breaks for your employees. Also, supply booties to your workers, dont need them coming in with work shoes. Working in socks isnt safe for them either."
david C. bluffton, south carolina September 15, 2023 "great tech easy to talk to gave me his opinion on what to do"
jane T. hilton head island, south carolina September 15, 2023 "Personable. Professional. Knowledgeable. NOTE: the answers to the next 7 questions are based on how favorable we viewed Alfred's demeanor and service. The last question has no answer...Time will tell. Thank you."
rae D. beaufort, south carolina September 15, 2023 "Patrick always goes above and beyond when servicing our systems.he worry's about the little things that improve our system."
linda W. bluffton, south carolina September 15, 2023 "Technician called to let me know he was on his way, arrived promptly, explained all he did & findings. Was friendly & professional."
richard K. okatie, south carolina September 14, 2023 "Al was totally professional. Explained in detail everything he did for the PM visit"
bob S. bluffton , south carolina September 14, 2023 "Your guys were efficient and knew what they were doing"
louis f. bluffton, south carolina September 14, 2023 "Eric and Jayro were very efficient and worked well together. Only issue was one of the copper lines they were given for the install was the incorrect size and they had to get a replacement."
steve* Q. hilton head island, south carolina September 13, 2023 "On time, said what he was going to do, did it. Full transparency"
ted* M. saint helena island, south carolina September 12, 2023 "Canaan was great. Extremely polite, competent and professional."
agostino S. bluffton, south carolina September 09, 2023 "nice man easy to deal with explained everthing"
maryellen* M. beaufort, south carolina September 08, 2023 "Canaan was wonderful from when he called to tell me about how long it would take him to get to my house, to calling me upon arrival so I would not miss his arrival, from the moment he entered the house and paid attention to what I was telling him about where the furnace was per where we walking to get to it. When he was inspecting the furnace he did it very carefully and with great organization to his method. The whole time he kept me informed about what he was doing and he also showed me various things I needed to know as he went through his inspection. He also was aware of the historic house he was in and asked questions that were pertinent to it being a much older house with a simple heat only system. I definitely want to have Canaan as my regular tech with any additional help from previous techs who did the installation and follow-up visits at various times. Canaan is definitely enhanced by his previous military experience here in Beaufort and I greatly appreciate and applaud that as my father had similar experiences with his military background. Canaan is a keeper. Wish we could clone him for many businesses could use his talents."
joseph B. bluffton, south carolina September 07, 2023 "Scheduled service online but did not get confirmation until the last minute, a delay of several hours."
clyde* H. bluffton, south carolina September 07, 2023 "Easy to make appointments in timely manner, techs are professional and friendly."
nancy K. beaufort, south carolina September 07, 2023 "The technician was very quick and efficient. He was friendly and respectful. I have always had good service."
louise B. hilton head, south carolina September 06, 2023 "Ver thorough expectation, with detailed explanations."
daryl H. st helena island, south carolina September 06, 2023 "Tech was thorough and explained what he was doing."
pam M. hilton head island, south carolina September 05, 2023 "Alfred called right away to give an assessment"
edward* L. bluffton, south carolina September 05, 2023 "We trust John to do an excellent job. He is very knowledgeable and takes pride in his work. He also is a great communicator!"
john & sharon M. hilton head island, south carolina September 04, 2023 "Excellent response time, problem fixed (and explained) pronto."
jim D. hardeeville, south carolina September 03, 2023 "John is the best. Service is quick and done properly"
shirley C. hilton head island, south carolina September 03, 2023 "Al was very professional - polite and He knew what the problem was, and corrected it. Alfred Robinson is a very good technician."
judith* H. bluffton, south carolina September 02, 2023 "They were Both delightful! I thought the unit and ductwork were replaced about 6 years ago? Have no record!"
beverly J. bluffton, south carolina September 01, 2023 "The technicians are always very polite and knowledgeable."
cathy H. hilton head island, south carolina September 01, 2023 "did a thorough inspection and fixed the problem."
thomas G. denver, north carolina August 31, 2023 "John Matitis John has been doing my service work for over 20 years, he is the best,"
lloyd* B. hilton head island, south carolina August 30, 2023 "Alfred was friendly and explained what he did to fix our non-working ac unit. He did have to make a second visit to finally fix the problem."
tom* C. bluffton, south carolina August 29, 2023 "Until the new wiring is in as suggested, I won't know for sure if the unit will run properly. So far, I am satisfied with John Sweet and am confident of his expertise and experience."
robert* L. hilton head island, south carolina August 29, 2023 "Alfred arrived on time and efficiently checked out our systems. He advised what recommendations he had and we agreed to have the needed filters installed."
joan K. hilton head island, south carolina August 29, 2023 "The service person did a thorough job efficiently and had a pleasant demeanor ."
pat H. hilton head island, south carolina August 29, 2023 "Arrives on time, works cleanly and respectfully of property."
scott M. hilton head island, south carolina August 29, 2023 "John was professional and responsive. He really seemed to care about providing good customer service. We had an urgent situation and he worked us into his schedule."
jim P. hilton head island, south carolina August 29, 2023 "The technician showed up at the designated time and solved the issue with my air conditioner quickly and clearly explained what the problem was."
richard* P. hilton head island, south carolina August 28, 2023 "John Mattis is always very polite, and very aware he is in someone elses house, i.e., he is very respectful of his customers home."
timothy C. bluffton, south carolina August 28, 2023 "Josh was a very good technician. He answered all my questions and he showed me at my unit just was he was recommending to replace and why."
micheal* F. okatie, south carolina August 28, 2023 "Technician was hard-working, informative and thorough."
earle N. hilton head island, south carolina August 26, 2023 "John Mattis is the best. We always ask for him He knows our systems. He does great work. We trust his advice."
jim N. hilton head island, south carolina August 26, 2023 "Fairly responsive to an issue with our system and agreed to cooperate in a potential remedy."
frank Z. hilton head island, south carolina August 25, 2023 "Excellent communication and great service. Chris was the reason we hired Epperson. Valuable asset for Epperson."
nicolle* T. bluffton, south carolina August 25, 2023 "Patrick did an awesome job! Great addition to Service Experts!"
marshell C. yemassee, south carolina August 24, 2023 "The technician was friendly and personable. He was engaged in his work and told me what was happening throughout his visit."
ted* M. saint helena island, south carolina August 24, 2023 "Patrick Arrived on time after hours and found & solved problem right away Patrick was very personable and professional"
jack J. bluffton, south carolina August 23, 2023 "Excellent young men they represent your company well"
ginger M. bluffton, south carolina August 23, 2023 "John is a very honest man & always tells me exactly what the problem is & how best to fix it. He is the kind of person every company should have because you know he is looking out for the customer. This makes me tell people what a great job he does in fixing the problems & he is honest & this is good for your business."
timothy B. marshfield, vermont August 23, 2023 "John is very knowledgeable about our HVAC system and does a great job explaining the maintenance of this system"
david* M. hilton head island, south carolina August 23, 2023 "They were prompt, very careful, pleasant and hard working."
james R. hilton head island, south carolina August 22, 2023 "Good response from office staff in setting up appointment on same day and the tech came earlier that expected and resolved the problem quickly."
ed P. okatie, south carolina August 22, 2023 "Joshua was very professional, efficient and thorough. Provided a detailed explanation of services rendered."
james* C. bluffton, south carolina August 22, 2023 "Paul was professional and thorough during the service call"
bobby B. beaufort, south carolina August 21, 2023 "They did a good job, identifying my problem and explaining the situation to me. I appreciate their help. Your technician did a great job!"
betty* F. okatie, south carolina August 21, 2023 "Only glitch was that the new filter was not on the truck or in stock and had to be ordered."
nicole H. bluffton, south carolina August 21, 2023 "John was exceptionally courteous, knowledgeable and professional."
richard H. hilton head island, south carolina August 21, 2023 "Paul was friendly, efficient and professional."
david* S. bluffton, south carolina August 21, 2023 "The technician was knowledgeable, polite, helpful. It was a great experience altogether."
jim W. beaufort, south carolina August 19, 2023 "Everything was great from the front office staff (Jemelle) to John, the service tech. Everyone was professional and responsive."
john S. beaufort, south carolina August 18, 2023 "Thanks so much for coming the same day I called. Patrick was great!"
gary L. hardeeville, south carolina August 18, 2023 "Paul did an excellent job. Hes very meticulous and efficient."
richard* P. hilton head island, south carolina August 17, 2023 "John M. represents Epperson very, very well. I always request for him to be the Epperson person doing the servicing of our 3 AC/heating units, and he has never disappointed us!"
victoria* B. beaufort, south carolina August 16, 2023 "Patrick arrived promptly and fixed the problem."
jack F. hilton head island, south carolina August 16, 2023 "John is always so friendly and and is always professional explaining everything he does"
chrissi M. hilton head island, south carolina August 15, 2023 "John arrived in the evening , evaluated and corrected the issue within 20minutes"
kevin L. saint helena island, south carolina August 15, 2023 "We would prefer to have John back again"
jack F. hilton head island, south carolina August 15, 2023 "Very professional kept us updated on our a/c problem ordered replacement part on the spot"
ron* N. hilton head island, south carolina August 14, 2023 "You had to come out on a Sunday. All with no complaints."
noreen I. bluffton, south carolina August 14, 2023 "I'm giving Al a 10 I'm not giving the company a 10"
john R. saint helena island, south carolina August 14, 2023 "Technician was friendly, knowledgeable, and explained what he did and what he found"
earle N. hilton head island, south carolina August 14, 2023 "We discovered the problem at about noon. It was fixed by 5PM on a Sunday! Can't do any better than that"
jim W. bluffton, south carolina August 13, 2023 "The technician doing the work in our home was great. Getting this service scheduled was a different story. Communication and scheduling seems to be lacking in your company causing me to reconsider a service agreement and future work. If I leave a message with an employee and never get a call back, it causes serious doubt as to why I choose to do business with your company."
rusell G. beaufort, south carolina August 12, 2023 "Everyone was nice and did their jobs and helped us get cool again. Everything seems to be functioning correctly. Very satisfied."
dwight* B. hilton head island, south carolina August 12, 2023 "Your technical team (Alfred and Nick) was exceptionally competent and professional in every respect."
james R. hilton head island, south carolina August 12, 2023 "Good response from the office and John arrived as scheduled. He checked the problem thermostat as well as the second one and reassured us that everything was ok. Great service."
ed L. beaufort, south carolina August 12, 2023 "Patrick was very efficient and very professional, thanks for helping us out on a late Friday afternoon..."
harry S. beaufort, south carolina August 11, 2023 "Not sure what he came to do. Was under the assumption the inside coils evaporator coils??, and the outside coils were going to be cleaned. Main reason I made an appointment. According to the service report it was a lot of inspecting NO cleaning at all. In the maintenance description I got those coils are to be cleaned I thought."
jessica O. hilton head, south carolina August 11, 2023 "Techs are very knowledgeable and explains things. Madison, John and the other gentleman were great. (I forgot the gentleman name)"
mike* C. sheldon, south carolina August 10, 2023 "Timing was essential. They ordered part and installed in just 3 days."
amy C. pepper pike, ohio August 10, 2023 "Ricky was amazing as was the young man working with him. They were polite, professional and skilled."
sally W. hilton head island, south carolina August 09, 2023 "Excellent technician. Same day service. Fair price."
robert* K. hilton head island, south carolina August 09, 2023 "Overall results appear to be very good. Long term problem was corrected and continues to work."
richard S. hilton head island, south carolina August 09, 2023 "Canaan Smith was very careful and thorough. We were confident that he is well qualified"
bob W. bluffton, south carolina August 08, 2023 "your technician/s (w/ apprentice) were timely, very polite, apparently proficient and performed the service in a timely manner"
carol* D. bluffton, south carolina August 08, 2023 "The connection error that resulted in the call was cleared but I pointed out to the technician that the system was not yet showing up on the iComfort app. He told me it would come up on its own in a few minutes and, if it didn't, to log out of the app and log back in. After more than 4 hours and logging out and back in, the system is still not communicating. It appears that I'll now need to log another call."
linda E. bluffton, south carolina August 07, 2023 "Quick response to check the problem and Joshua was friendly and knowledgable."
steve N. yemessee, south carolina August 07, 2023 "I have been using Epperso. For many years in different homes. Always great service."
trish* B. beaufort, south carolina August 05, 2023 "Patrick was the first one to really assess and dig into why my A/C is not working (for a longtime now) properly. Thank you!"
thomas E. bluffton, south carolina August 03, 2023 "John new almost immediately what the problem might be and fixed it. He also fixed some poor seals on the unit and provided me with useful information."
paul L. hilton head island, south carolina August 02, 2023 "They showed up on time, were very courteous and explained all the issues."
rick W. bluffton, south carolina August 01, 2023 "Honest answers to my questions, John was on top of the service and gave verbal responses throughout the service ."
brian R. bluffton, south carolina July 31, 2023 "Technicians are very professional and knowledgeable but did not fix the problem."
helen C. bluffton, south carolina July 31, 2023 "The best service ever....Never ever worry about anything..Always does what it should do..."
art S. hilton head island, south carolina July 28, 2023 "fast response, expert diagnosis, friendly manner"
monica* M. bluffton, south carolina July 24, 2023 "Very fast and efficient service. John did a great job."
mike* N. hilton head island, south carolina July 23, 2023 "While this last service corrected the issue it was the third try to repair an issue with a brand new unit that wasnt installed correctly. It appears that the installation was done poorly. As such, we have to rate the entire exercise poorly."
ray P. hilton head island, south carolina July 22, 2023 "Patrick was our new serviceman and seemed to do a thorough job servicing our system. He sis note that our coolant was a little low but I was taken back when the invoice was for $310.25. I wasn't anticipating that since the system has been operating fine maintaining the temp."
vanessa C. bluffton, south carolina July 21, 2023 "Fast service. Friendly people and knowledgeable people"
tina B. beaufort, south carolina July 19, 2023 "Professional, knowledgeable and great communication."
tina B. beaufort, south carolina July 17, 2023 "Professional, kind and super helpful. It was very clear that they cared about resolving my issue."
fred G. bluffton, south carolina July 17, 2023 "John Matits has serviced our unit for 10 years. He does an excellent job."
edward S. beaufort, south carolina July 15, 2023 "The technician was at my place order an hour the unit was fixed quickly."
jim N. hilton head island, south carolina July 15, 2023 "We are concerned that a device you all recommended ( sump pump) already requires replacement @ a cost to us."
janice D. bluffton, south carolina July 14, 2023 "John always is courteous and forthright. He answers my questions and concerns."
jeffrey F. hilton head island, south carolina July 13, 2023 "John Sweet was prompt and knew exactly what the issue was and how to resolve."
jeffrey F. hilton head island, south carolina July 13, 2023 "John Sweet was prompt and knew exactly what the issue was and how to resolve."
matt* M. beaufort, south carolina July 13, 2023 "Canaan replaced the capacitor... everything was great and he did it quick. Great guy"
john C. hilton head island, south carolina July 13, 2023 "John was thorough, identified the cause, affected repair, and took the time to ensure that the problem had been remedied."
jim W. beaufort, south carolina July 12, 2023 "Patrick Florek is absolutely the Best. He is personable, professional, knowledgeable, and thorough."
matt* M. beaufort, south carolina July 12, 2023 "Canaan was friendly, knowledgeable and did the job quickly while sharing some friendly and fun banter. There was a problem found with the capacitor and was fixed the next day. Great service. Thank you."
gregory* C. bluffton, south carolina July 12, 2023 "John was very professional and took care of the issue."
ann* S. hilton head island, south carolina July 12, 2023 "Although I had to wait all afternoon due to a tech accident, when Patrick got here he got the job done fast"
brian R. bluffton, south carolina July 11, 2023 "I like the way Canaan talked about the repair. He educated me without acting like a salesman."
ned C. hilton head island, south carolina July 10, 2023 "the techs did fine but they did not have the part needed to complete the job. The man did fine but he did not have the part to complete the job. He has set up a temporary unit, but it omly does a couple of rooms. He worked very hard to do all he could but without the part he was unable to get the unit going."
joe B. hilton head island, south carolina July 08, 2023 "Response was fairly quicker a busy time. The technician John was great, knew exactly what needed to be done and our air conditioning was restored."
michael C. bluffton, south carolina July 07, 2023 "Service tech, was very friendly, informative and throo"
steven K. hilton head island, south carolina July 06, 2023 "Once the problem was isolated, repair went smoothly"
steve M. saint helena island, south carolina July 02, 2023 "Technician Josh was very detailed when looking for the cause of the problem"
timothy G. new york, new york July 02, 2023 "Although late in the day. Joshua Holliday completed the task 100%"
elaine W. bluffton, south carolina July 01, 2023 "Great service.! Technician explained everything in detail."
joan K. hilton head island, south carolina July 01, 2023 "The techs acted in a professional manner and took care of the problem;"
randy* P. bluffton, south carolina July 01, 2023 "The service technician was sent over right away and the problem was resolved and a new part was ordered for the future. I especially appreciate the service since Im away from home and got notified of a system shutdown by the app. Thanks."
james R. hilton head island, south carolina June 30, 2023 "Found the problem a week ago, ordered the part and replaced it today in a timely fashion."
marybeth W. hilton head island, south carolina June 30, 2023 "Canaan was professional, efficient, and polite."
mary W. hilton head island, south carolina June 30, 2023 "Technician arrived when promise and office kept me apprised abd reminded of appointment"
patricia* H. hilton head island, south carolina June 29, 2023 "Quick response and quick fix, professional."
kelly* T. ridgeland, south carolina June 29, 2023 "John Sweet was prompt, efficient, well mannered, and thorough."
susan H. bluffton, south carolina June 28, 2023 "John has been taking care of us for years. Always does a great job. Friendly and professional"
douglas* H. bluffton, south carolina June 27, 2023 "Scott was easy to deal with...polite, professional and knowledgeable."
earle N. hilton head island, south carolina June 26, 2023 "John knows us and our systems. We routinely request his services for normal services and emergencies."
shirley C. hilton head, south carolina June 26, 2023 "This was the 3rd time coming back to my house for a problem with my Master Bedroom unit - 2 nd time in a month for the exact same problem - Al is very knowledgeable !!! He did things that werent done in the past service calls - He really knows his stuff - lets hope I didnt jinx myself - But Al is a good technician"
michael S. bluffton, south carolina June 26, 2023 "John Sweet was efficient, knowledgeable and friendly."
ray D. hilton head island, south carolina June 26, 2023 "Reliability, customer focused; friendly and knowledgeable technician"
richard P. bluffton, south carolina June 26, 2023 "John was on time and extremely knowledgeable. He fixed our issue and was honest and efficient. Highly recommended!"
james R. hilton head island, south carolina June 25, 2023 "When I called to report the problem, it took the person who answered 3-4 times asking me my name and address before he could find my account. We eventually agreed on an appointment time the next day. The service man arrived on time but had been told that I was having trouble with the heater (not the AC). He found the problem and said he would order the part and the return to fix it. You need to fix the problem with the people answering the phone."
elizabeth* P. hilton head island, south carolina June 24, 2023 "Canaan and Madison were very professional and friendly They did a great job explaining my situation. Keep p the good work"
barbara M. hilton head island, south carolina June 22, 2023 "Madison and John were helpful and supplied lots of good information."
patrick* S. hilton head, south carolina June 22, 2023 "Thorough, polite and always do everything necessary for maintaining the equipment"
roger B. okatie, south carolina June 21, 2023 "John was prompt and, as always, highly professional and knowledgeable."
jennifer* L. ridgeland, south carolina June 21, 2023 "Tech was very friendly and professional! Excellent!"
nancy C. beaufort, south carolina June 20, 2023 "Very informative visit regarding the state of our 12 year old system."
burt* P. okatie, south carolina June 19, 2023 "Josh Holiday was highly professional, polite and obviously very knowledgeable. You are fortunate to have someone of his caliber representing Epperson."
peggi* M. hilton head island, south carolina June 19, 2023 "Friendly, on time, seem to be thorough, communicate well."
earle N. hilton head island, south carolina June 19, 2023 "Solved our emergency . Gave advice to help future incidents. Came out on Sunday evening."
robert* I. bluffton, south carolina June 16, 2023 "John always does a professional job and Chandler his assist was professional and friendly as well"
jim* S. hilton head island, south carolina June 11, 2023 "Y'all attempted to rip me off and take advantage of my situation."
arthur* T. sun city, south carolina June 11, 2023 "06/06/23 Called re: Black soot coming out of Kitchen and bath ducts. Epperson Service sent me a notice that Justin Gresenz was coming. He did not show up after 3 + hours. I called Epperson again. Later he called and I Spoke with him on phone. He claimed there was some sort of mix up. He said he would come the next day June 7th. Never showed up. I called him and he said he will try to get here when he gets back to work. He was not working that day. Took his dog to a vet. Said he would be in touch and wanted to inspect the problem. Never heard from him again."
linda S. bluffton, south carolina June 09, 2023 "Service was done in reasonable time span. Service agent was helpful with questions and knowledgeable and considerate."
gerald* G. bluffton, south carolina June 08, 2023 "I dont think it should take 5 visits to figure out that the fan motor was not working."
nicolle* T. bluffton, south carolina June 08, 2023 "John Matits is AWESOME! He is very attentive and responsive."
stacy L. belmont, north carolina June 07, 2023 "The key was broken off by the technician which unfortunately will delay other scheduled workers this week. Also the company did not immediately offer to pay for a locksmith but only agreed after asked."
bradley T. hilton head island, south carolina June 07, 2023 "Very friendly and answered our questions and explained what we wanted."
david P. hilton head island, south carolina June 07, 2023 "John is always on time, pleasant, knowledgeable and provides us with information on exactly what is being done. John will always be our "Go-to" technician."
ed P. okatie, south carolina June 06, 2023 "Bobby came prepared, worked efficiently and hopefully effectively on a cooling issue that has been ongoing for several months"
jennifer Z. bluffton, south carolina June 06, 2023 "Josh was professional and answered any questions I had. Took more time inspecting the system than my previous service"
tom* F. bluffton, south carolina June 05, 2023 "John & associate did a great job checking out everything, explaining as they went through all of it"
edward C. hilton head island, south carolina June 02, 2023 "Tech. came on time. Did their job in 20 minutes and left."
leon P. bluffton, south carolina June 02, 2023 "The technition The customer service representative took the time to check out the system, made sure everything was working properly. He was a very pleasant gentleman. In addition he also fixed my wifi and showed me what to do if it happend again"
fred B. callawassie, south carolina June 01, 2023 "responsive with our needs and did a great job on new installation."
jeff* W. bluffton, south carolina May 31, 2023 "Bobby is very efficient and friendly. I can tell that he cares about his job and cares about his customers."
richard P. hilton head island, south carolina May 25, 2023 "Josh was fantastic and it went quickly and efficiently!"
scott B. bluffton, south carolina May 24, 2023 "Very thorough and knowledgeable. They made it easy for me to understand the testing and diagnostics"
susan H. bluffton, south carolina May 24, 2023 "Your reply to our service request was prompt and our favorite tech, who we always request, was the one who showed up within 2 hours of our original request."
david K. bluffton, south carolina May 23, 2023 "The service technician was personable and answered my questions satisfactorily."