Epperson Service Experts Reviews

"John was on time, very pleasant, and explained workings of system."

"They dont work on propane patio heaters."

"My technician was excellent. His name was Alfred & he knew what he was doing. He found out why I wasnt getting any heat because the ones who installed my new furnace made a big mistake that Alfred corrected. Thank God for him."

"good service"

"Our upstairs unit is still not functioning correctly after the tech serviced it twicewe had no issues before he came for the initial Appt. We were told there is a leak and it would cost $502 for a leak search. It feels like such an arbitrary cost quote and very expensive. So does that include the cost to fix the leak once it is found? Or do we have to pay more $$? We now had to completely turn off the unit and not sure where we go from here?"

"Good me hanics"

"Problem is not fixed. Company does not work on propane patio heaters"

"I have asked for the writeup of the last several activities and have yet to receive them. Simply asking for a couple simple things and can't seem to get results."

"Last month I had to purchase a new furnace. I had to call them yesterday to let them know that I had no heat. Alfred came out & found out what the problem was after 2 hours. I dont know if it will continue to work or not. This is the 3rd company I have had dealings with & was not happy. If I dont get satisfaction, I will go somewhere else. I am tired of this."

"The company and service experts have served us well."

"Because of the guaranteed quick response to issues"

"Everything was great especially John our technician associate."

"John always does a wonderful job of servicing all 3 of our units."

"Always gry"

"Some of your techs are more knowledgable than others. John S is incredible. I had a thermostat issue and needed to get a new very expensive one. He came back on a different matter and I told him I had found one on line much cheaper than the quote from Epperson.. He told me I had the maintenance program with thermostat coverage and saved me a ton of money. I am sending back the one I bought and having Epperson replace mine."

"You have a very limited number of qualified service technicians, I had to wait several weeks to get John."

"Reliable Competent Respectful Good customer service"

"As always, Dr. Josh did a great job. He is always so responsive and patient in making home visits to tend to the frequent needs of our HVAC."

"Very professional"

"I rarely make such recommendations"

"I emailed and nobody responded and 2 days later someone shows up which I sent away"

"Service tech was friendly, thorough & helpful."

"great service as always"

"Not enough high quality service technicians available."

"Reputable; attention to detail"

"On time, fast, took care of all we needed"

"Our service from Epperson is always excellent. Josh is thorough and very helpful in his explanation of issues with our HVAC systems. He provides excellent customer service."

"Technical knowledge, response time, amiable."

"John Matits continues his amazing, personable, extremely knowledgeable, efficient service. Looking forward to his next visit!"

"The service has been professional and technically competent."

"Reliable and backs their products"

"Only problem with your service is sometimes I think the service man is tryimg to get me to buy something I do nit need"

"Been doing business with you for 23 years"

"Efficient"

"We have always been happy with their service calls. They have repaired things that needed attention and answered any questions we had."

"Your representatives are consistently pleasant, respectful and do their job quite adequately"

"Always provides great service"

"Very friendly and professional experience."

"He was a knowledgeable plumber. Courteous but professionable"

"Always been able to take care of my AC needs and get the parts I needed."

"Quality work and technical support"

"The service and response. John is a great: professional, technically expert and customer-centric."

"The office staff is professional. John Sweet is also very professional, knows his stuff and always goes above and beyond to make the client happy. Excellent customer service and technical skills and is an asset to Epperson."

"John is a great technician. Always friendly and very helpful."

"Always reliable for service when needed"

"Im time, knows what to do"

"On time, friendly, efficient and polite"

"you do a good job"

"Nothing has been done yet."

"This service tech was great"

"Technician arrived as scheduled, was pleasant and very efficient."

"On time for appt"

"John has always done an excellent job for us, which is why I always specifically request John for our summer and winter check ups!"

"Technician very professional and resolved our AC issue expeditiously."

"John came on a Friday evening and quickly diagnosed the problem and fixed it.. He explained everything"

"Because of the way John Mattis takes care of the equipment"

"Very responsive. Technicians know what they are doing."

"Personalized service, consistent technician."

"Professional, courteous and friendly service. John is the best! He is also willing to put up with our five dogs."

"John provides great service"

"you do a good job"

"Satisfied for the most part about the programs and work performed."

"Always been happy with their service"

"Prompt response to my call. Problem diagnosed quickly and temporary fix completed. Friendly technician, Steven, had served us previously and remembered the call."

"Because of JOHN MATTIS care and knowledge"

"I was charged $502 for an electronic diagnostic and was recommended the replacement of $4500 worth of components. I had a second opinion on the recommendation .The diagnostic was totally wrong. The unit was repaired by braising a loose connection and operational within 40 minutes at a minimal cost. I should not be charged for the diagnostic($502) but would accept a service call charge instead."

"They are responsive to customer needs."

"My technician was very pleasant and he thoroughly checked my system."

"Epperson service is always responsive and excellent."

"Very friendly service techs."

"Excellent Service. Great problem solving. Knowledge of equipment"

"Professional, knowledgeable, friendly associates"

"Good, efficient service. John the Tech - the best!"

"Easy to schedule. Arrived on time. Did a thorough job."

"Friendly, reliable service."

"Good technician. Fast service. Got the part quickly."

"John is the best. Very thorough and knowledgeable."

"Always responsive and professional"

"You always turn up on time."

"Very thorough and knowledgeable."

"Service was provided quickly and professionally."

"On time Good service"

"For its good service and selection of employees."

"Professional and efficient."

"Bobby did an excellent job making sure everything works as it should. He's the epitome of professional services!"

"They checked everything really good."

"Very professional and knowledgeable about our system On time and friendly, we always ask for this technician if possible."

"Good service"

"I have received good service for the past five years."

"When I called and expressed my concern about my renters ac not cooling, your company sent someone that day."

"Everyone did a great job- thanks. The after hours staff were super"

"Competent tech; easy scheduling; timely arrival."

"Professional technicians, on time performance, and helpful"

"Prompt and courteous. Seems knowledgeable"

"Great people provide excellent service."

"As this was an emergency service call on Labor Day weekend, I am extremely pleased with the prompt service for Epperson."

"Bobby does a great job and always addresses any concerns."

"Professional, courteous and, most importantly, if there is a problem, the technician arrives regardless of the day."

"Professionalism and support"

"Timely service scheduling. Skilled tradesman."

"Great service - excellent techs."

"The workers Chris and Chris were very conscientious and worked hard and long to get the project completed. One question. It would be good to have someone come to check to ensure the work is completed. I found a slight air opening and think there could be more. Just want to be sure it is perfect."

"Fast service. Fixed problem quick"

"Because 9 is what I gave, this doesn't mean that you are not worth a 10"

"AL was timely and professional and did a great job"

"John Mathis is the best-----very dependable, trust worthy"

"I spoke to Epperson on September 1st about the promise they gave me 6 months ago - "If I purchase from Epperson the Infrared light to kill mold it will eliminate odor" and Epperson told me that Eric will call me back right away - he did not call back and its been over 24 hours"

"Epperson Service Ex[erts is always dependable, professional, and fairly priced. We've already recommended them to neighbors looking to switch."

"In general I've been very happy but I was disappointed in the way this service call was handled. The service technician said Epperson would contact me on Monday, and they still haven't contacted me."

"Ive been dealing with you for a long time. This is the first time I felt quality lacking from service call.Nothing has changed from problem of humidity. No checks were preformed on system other than adjusting thermostat setting.current humidity ranges from 57-62%.Not GOOD,!"

"Timely, professional, and rapid contact by technician"

"Good service. Very expensive."

"always professional and efficent."

"The technician, Alfred, was very professional."

"John was friendly, knowledgeable and efficient."

"Great service. Very responsive"

"Chris is well informed and comprehensive in explaining the products offered."

"Responded within a day to my concern"

"Responsiveness of the team, quality of the work, pleasant people."

"Excellent and friendly service"

"good service timely"

"Bob is on time and takes care of business."

"The technician Bobby has serviced my system for almost 10 years and does an excellent job of maintaining the system and promptly addressing any issues. I have full confidence his work."

"Always on time and very thorough. Bobby was great!"

"AC unit falied twice in the last 10 months, same issue each time. ALl Ihear is the boards are very sinsitive. I was told my unit is monitored for alarms, not happening."

"Service technician was courteous and professional and knew exactly what he was doing with my system."

"courteous, respectful."

"On time, professional, quick, helped understand the system. Just moved in."

"Great customer service"

"He always does a great job"

"Great service - but we dont appreciate the sales pressure last two visits."

"Communication"

"Surprised that problem occurred less than 6 month after scheduled maintenance was performed which should have included cleaning of drain to prevent such problem"

"I am somewhat disappointed. My service technican (Bobby) found several discrepancies in a recent installation of new HVAC equipment. I was not impressed with the follow up by the sales associate that quoted the new equipment."

"Great communication from office. Technician was nice and knowledgeable."

"Working with Katherine in the office to Bobby( technician) who services our A/C unit we would not work with any other company!!"

"Good experiences over many years"

"The service is dependable, friendly and prompt."

"I was disappointed that Bobbie found several things that were not done properly when Epperson installed my new HVAC system."

"Always have been professional"

"You come when called"

"Excellent response from point of contact through completion of technical service"

"Professionalism, timeliness, courteous"

"Very prompt service."

"Rapid response"

"Ashley the on call CSR was amazing, she was so helpful given that my A/C broke while I was out of town. My bird and dog was hone with the petsitter and the temp kept rising. She had a tech (Kurt) out within the hour and had it fixed. I was planning to turn around and come back home but they both saved our vacation. Thank you both so much!!!"

"Very professional!"

"We wanted to tell you of our recent experience with Epperson Service Advantage. First, we decided to go with this plan as the appeal of free service and maintenance along with 24/7 365 availability. This is our experience: 1:15 pm Saturday July 23, 2022 very hot day. We got an alert from our Lennox system that we had an urgent problem. at 1:25 pm we contacted our service number for Bluffton, SC and informed them we had an urgent alert and we no longer had air conditioning at all. We were told a tech would contact us and let us know when he was coming. We informed them we were Advantage customers. 4:00 pm- no word from tech or office. Called again. Was told it would not happen until the next day. We insisted that someone needed to come out on Saturday and we are Advantage customers. We have no air conditioning. Again, were told a tech would call. 4:35 pm- called again, as we have still not heard back. Was told the person at 1:25 had put it in for Sunday(the next day) at around 2pm. Again, insisted we needed someone out today and we were Advantage customers. They will try. 5: 14 pm-called again, rang, sounded like someone was answering, but they did not say anything. Tried again and again and again with the same result. At this point we are thinking they are seeing our number and not picking up. Meanwhile, we went online and filled out an urgent request for service. Not sure if this worked or not. 7:30pm- Called again, but this time we blocked our phone number and guess what? They picked up. We were told service was on its way. No one had called us to let us knowthank goodness we were home. Tech and one other person(sales?) arrived around 8ish pm. Turns out we needed a part. The sales manager was very apologetic about what we went thru. Explained that customer service is off site on weekend, which makes it difficult for the tech to know what is going on as they dole out the requests. They then told us it would be 3 days to get the part. Meanwhile, we are in SC with very high humidity and very high temperatures. We were not happy campers. On Monday am we got a call that the part would be in at noon and tech would be there around 2-4. So that was better than expected, but let me tell you that was a rough couple of days. Our house was above 80 on those days. We want to be clear, no way is this the techs fault or the local division here in Bluffton. This is an Epic Fail of Epperson Corporate. We wanted to let you know of our experience as a way for you to improve your processes. I worked in Customer Service my whole life and this was not good. If you are in a service industry and you make promises you cant keep, you are not going to last long. Sincerely, Jeff and Kendall Franzen"

"John was very thorough and good at explaining what he was working on."

"When I call with a problem the technician has to call someone to get a price. You wait for a couple of days and hope you hear from them. Your prices are also too high"

"Technician was professional, personable, and I was very impressed."

"After a slight problem Epperson were so responsive and made sure everything was fixed to my satisfaction."

"Quick response and well trained service techs. Felt very comfortable with their diagnosis"

"Very helpful and professional. Unfortunately the service ended up with the system no longer working."

"Quick response"

"Too many complaints to list here."

"Alfred on time and super nice"

"fast, friendly,efficient and solved the problem"

"Professional, courteous, and timely"

"love the service but the check is taken to long to clear the bank been a week and did call the office and they said it would be taken the next day that the only problem"

"Our technician John, knows us and our system and is excellent"

"our technician, Bobby, is the best!"

"Excellent service and professional staff"

"My issue is fixed My issue has been fixed"

"Very professional and time efficient."

"Very knowledgeable and efficient worker."

"Excellent work and install. Well organized with excellent responce by office personnel also. Very satisfied."

"Professional"

"I still have the noise coming from the compressor"

"The service technician found that the system was "iced-up" and shut down the system advising me to restart before going to bed. He said they would be back to determine the possible reason for the freezing , but have not yet returned since Saturday the 2nd. We should have a reason for the loss of air conditioning."

"good recommendation from current customer"

"Your staff are always very responsive to our HVAC needs. Josh did his usual excellent service. He's also patient and explains the details of what we need to know."

"Everything relating to my visit, from scheduling, to arrival, to work accomplished and visit completed was excellent."

"I can count on your services"

"Good service but I still dont like that you send a sales person out with every service tech visit. Theyre a distraction from me seeing whats done and from my learning if the service tech has any advice for me"

"Great customer service. Technicians were very professional and courteous."

"Timely response and took care of the repair, told me what the issue was and how he repaired. He did not leave until everything was working correctly."

"The technician arrived promptly, diagnosed the problem and we had to wait for the freezing to defrost and re-start the system and we were back in business."

"Josh, Ricky and the other tech were very professional, personable & efficient. Thanks for speedy response"

"Dependable but expensive"

"got some knicks in my door to the attic where the new air handler was installed."

"Excellent customer service, knowledge and kindness"

"Prompt service"

"The technician Steve that came was very professional and completed the jog very quickly while explaining what the problem was."

"Our a/c hasnt worked effectively for awhile, now the thermostat stays where it is programmed."

"Kurt diagnosed and fixed the problem in a timely manner."

"off hours call center is not up to par. first call they took all my info, were one click away from confirming my email, then disconnected, but never returned my call (phone was verified), an hour later i called back and there was no record of that call. Second call was better, and they booked me for AM appt, but upon checking with your team it was really 1pm, and he came at 2PM."

"Professional. Responsive. Quality service/"

"They did a thorough job."

"Technician was polite and professional, as well as proficient."

"Nice People"

"Office staff and techs are professional and on time."

"We appreciate an excellent product and awesome service."

"While I have had a couple very good techs, usually, I get Bobbi. He is unprofessional, condescending, and lazy."

"Fast professional service with friendly service technicians."

"Robert Beasley did an outstanding job yesterday rescuing us from the heat wave and a broken HVAC. Despite the heat, he worked diligently to resolve the numerous problems with the system."

"Bobby who came out on Friday FIXED THE PROBLEMS WE WERE HAVING!!! HE IS OBVIOUSLY THE VERY BEST TECHNICIAN weve ever had to come take care of problems!!!"

"Service was fast and technician was helpful."

"Service person was friendly explained why the unit was doing what it was doing"

"Polite, respectful of property, accepted questions well, efficient diagnosis and resolution , was not in a hurry"

"Service technician was knowledgeable, friendly and courteous."

"Many problems with scheduling visits. Wrong diagnosis and charges for unnecessary 'repairs."

"Got the job done in a timely fashion,know what he was doing."

"Punctuality, courtesy,efficiency."

"John always does an exceptional job"

"Prompt and professional service"

"Respond quickly"

"Epperson technicians are ALWAYS late -- well beyond the appointment time range. My recent appt. was scheduled 2-4 pm, but the technician arrived at 5:20, but no one called to say he was running late."

"John S. and Chris came out on a Saturday (memorial day weekend). This is my first experience with Epperson and it wont be my last. They were very professional and knowledgeable about my unit and knew exactly what to do. They provided the best a/c service Ive ever had. I signed a contract agreement and look forward to a pleasant future with Epperson. Thanks so much John and Chris! You guys are awesome!"

"awaiting written feed back on poor installation issues john was highly capable honest and straight forward"

"Great professional service. Friendly and helpful associates"

"Prompt service. Very courteous personnel."

"I like that the same technician is assigned to our house each time, so he knows our system and we can build a relationship. He is always professional courteous and friendly"

"The best quality and service for everything.."

"Your tech, John Mattie is an excellent tech and has been servicing us for many years. He is the best"

"The men who have come to service our system have always been prompt, efficient and helpful. they have also helped us keep the system running well."

"We were charges almost $600 to be told we need a new a/c unit. Then got a quote of over $12k. I thought they were joking!"

"He did a great job, he went right to the problem."

"Your technician was trimly, courteous and efficient"

"You sent John and he is the best you have."

"Bobby is the best- knowledgeable, courteous, thorough!"

"Polite prompt knowledgeable tech"

"The technician John was very helpful in answering all my questions and showed me how to replace the fuse should it happen again. The emergency AC call response was less than 1 hour."

"Excellent technician Ricky."

"Josh Holliday did an amazing job with repairing our HVAC system. He was thorough in analyzing and diagnosing the problem, carefully explaining it to us, and taking the steps necessary to remediate it. He is patient, understanding and very skilled."

"Ricky came to the house so quickly and had everything handled within the hour."

"service tech. provided excellent on-time service."

"Ricky did a nice job explaining options."

"The technician, John Matits is always very professional and thorough. Would highly recommend!"

"My tech, John Mathis, is very reliable and trustworthy!"

"You did what you were supposed to do, and did it nicely and explained what you did understandedly."

"The technician was professional and polite."

"Through.took extra time to check vents to make sure had not holes since we defended had new roof installed."

"Epperson sent a tech the same day I called in a problem. John was able to find the cause of the problem quickly."

"Steve was not finished when I had to leave. It wouldve been nice to talk to him once he completed the work. He couldve called me."

"100"

"John Matits continues to set the high standard of professionalism, communication and personal interaction with us and Epperson's HVAC system we have come to depend on from your company - we only hope that Epperson's other customers can enjoy his being a role model for all of the company's technicians!"