Epperson Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 5,158 Reviews
don C.
beaufort, south carolina
"John was on time, very pleasant, and explained workings of system."
dwight C.
beaufort, south carolina
"They dont work on propane patio heaters."
reed R.
bluffton, south carolina
rita O.
bluffton, south carolina
"My technician was excellent. His name was Alfred & he knew what he was doing. He found out why I wasnt getting any heat because the ones who installed my new furnace made a big mistake that Alfred corrected. Thank God for him."
diane G.
bluffton, south carolina
eileen B.
hilton head island, south carolina
"good service"
virginia H.
bluffton, south carolina
jeffrey* S.
st. helena island, south carolina
"Our upstairs unit is still not functioning correctly after the tech serviced it twicewe had no issues before he came for the initial Appt. We were told there is a leak and it would cost $502 for a leak search. It feels like such an arbitrary cost quote and very expensive. So does that include the cost to fix the leak once it is found? Or do we have to pay more $$? We now had to completely turn off the unit and not sure where we go from here?"
roy* J.
hilton head island, south carolina
"Good me hanics"
dwight C.
beaufort, south carolina
"Problem is not fixed. Company does not work on propane patio heaters"
kerry F.
hilton head, south carolina
thomas male R.
louisville, kentucky
"I have asked for the writeup of the last several activities and have yet to receive them. Simply asking for a couple simple things and can't seem to get results."
rita O.
bluffton, south carolina
"Last month I had to purchase a new furnace. I had to call them yesterday to let them know that I had no heat. Alfred came out & found out what the problem was after 2 hours. I dont know if it will continue to work or not. This is the 3rd company I have had dealings with & was not happy. If I dont get satisfaction, I will go somewhere else. I am tired of this."
nancy* T.
hilton head island, south carolina
"The company and service experts have served us well."
lawrence* D.
hilton head island, south carolina
"Because of the guaranteed quick response to issues"
mrs moody M.
wwbluffton, south carolina
jim W.
beaufort, south carolina
"Everything was great especially John our technician associate."
carol B.
hilton head, south carolina
"John always does a wonderful job of servicing all 3 of our units."
dimitri* F.
beaufort, south carolina
"Always gry"
carol T.
lady's island, south carolina
"Some of your techs are more knowledgable than others. John S is incredible. I had a thermostat issue and needed to get a new very expensive one. He came back on a different matter and I told him I had found one on line much cheaper than the quote from Epperson.. He told me I had the maintenance program with thermostat coverage and saved me a ton of money. I am sending back the one I bought and having Epperson replace mine."
gary* J.
bluffton, south carolina
bradley R.
hilton head, south carolina
"You have a very limited number of qualified service technicians, I had to wait several weeks to get John."
melvin D.
hilton head island, south carolina
mary helen N.
beaufort, south carolina
"Reliable Competent Respectful Good customer service"
larry G.
hilton head island, south carolina
bill L.
dataw, south carolina
"As always, Dr. Josh did a great job. He is always so responsive and patient in making home visits to tend to the frequent needs of our HVAC."
tim O.
bluffton, south carolina
"Very professional"
john* F.
beaufort, south carolina
"I rarely make such recommendations"
chris H.
bluffton, south carolina
"I emailed and nobody responded and 2 days later someone shows up which I sent away"
bill* P.
bluffton, south carolina
"Service tech was friendly, thorough & helpful."
ed L.
beaufort, south carolina
"great service as always"
bradley R.
hilton head, south carolina
"Not enough high quality service technicians available."
dave H.
hilton head island, south carolina
"Reputable; attention to detail"
mark P.
hilton head island, south carolina
"On time, fast, took care of all we needed"
bill L.
dataw, south carolina
"Our service from Epperson is always excellent. Josh is thorough and very helpful in his explanation of issues with our HVAC systems. He provides excellent customer service."
mr frankle F.
hilton head island, south carolina
cuthberthouse I.
beaufort, south carolina
"Technical knowledge, response time, amiable."
kenneth S.
hilton head island, south carolina
"John Matits continues his amazing, personable, extremely knowledgeable, efficient service. Looking forward to his next visit!"
mr card* C.
bluffton, south carolina
"The service has been professional and technically competent."
louise B.
hilton head, south carolina
"Reliable and backs their products"
ken W.
hilton head island, south carolina
"Only problem with your service is sometimes I think the service man is tryimg to get me to buy something I do nit need"
mr krasnigor K.
callawassie, south carolina
"Been doing business with you for 23 years"
jeffery D.
ridgeland, south carolina
linda* H.
sun city, south carolina
"Efficient"
bill L.
dataw, south carolina
heywardarley llc L.
bluffton, south carolina
phyllis B.
bluffton, south carolina
"We have always been happy with their service calls. They have repaired things that needed attention and answered any questions we had."
jon N.
bluffton, south carolina
"Your representatives are consistently pleasant, respectful and do their job quite adequately"
ms baron B.
hilton head, south carolina
"Always provides great service"
chip W.
hilton head island, south carolina
"Very friendly and professional experience."
john V.
hilton head island, south carolina
"He was a knowledgeable plumber. Courteous but professionable"
jeff* W.
bluffton, south carolina
jerry B.
bluffton, south carolina
"Always been able to take care of my AC needs and get the parts I needed."
tom E.
beaufort, south carolina
robert* F.
hilton head, south carolina
"Quality work and technical support"
mike U.
bluffton, south carolina
"The service and response. John is a great: professional, technically expert and customer-centric."
james H.
bluffton, south carolina
mr hart H.
hilton head island, south carolina
bill L.
dataw, south carolina
ann H.
beaufort, south carolina
"The office staff is professional. John Sweet is also very professional, knows his stuff and always goes above and beyond to make the client happy. Excellent customer service and technical skills and is an asset to Epperson."
russ C.
bluffton, south carolina
"John is a great technician. Always friendly and very helpful."
ms baron B.
hilton head, south carolina
"Always reliable for service when needed"
cynthia* R.
bluffton, south carolina
mr bowie* B.
beaufort, south carolina
"Im time, knows what to do"
tom* R.
hilton head, south carolina
danielle R.
hilton head island, south carolina
ellen* S.
bluffton, south carolina
harvey B.
bluffton, south carolina
"On time, friendly, efficient and polite"
steve S.
hilton head island, south carolina
mr persico P.
hilton head island, south carolina
mr vazzana* V.
bluffton, south carolina
edward E.
hilton head island, south carolina
"you do a good job"
john V.
hilton head island, south carolina
"Nothing has been done yet."
philip* H.
bluffton, south carolina
"This service tech was great"
george W.
okatie, south carolina
mary W.
hilton head is, south carolina
"Technician arrived as scheduled, was pleasant and very efficient."
melissa* M.
hilton head island, south carolina
"On time for appt"
richard* P.
hilton head island, south carolina
"John has always done an excellent job for us, which is why I always specifically request John for our summer and winter check ups!"
peter* B.
hilton head is, south carolina
"Technician very professional and resolved our AC issue expeditiously."
william* W.
hilton head, south carolina
"John came on a Friday evening and quickly diagnosed the problem and fixed it.. He explained everything"
brian C.
hilton head island, south carolina
mr vazzana* V.
bluffton, south carolina
louise L.
hilton head island, south carolina
"Because of the way John Mattis takes care of the equipment"
matthew R.
beaufort, south carolina
michael S.
bluffton, south carolina
"Very responsive. Technicians know what they are doing."
wendy R.
hilton head island, south carolina
john K.
beaufort, south carolina
"Personalized service, consistent technician."
paul* T.
bluffton, south carolina
rae D.
cat island, south carolina
ms hutchinson H.
bluffton, south carolina
"Professional, courteous and friendly service. John is the best! He is also willing to put up with our five dogs."
mr cherami C.
callawassie, south carolina
"John provides great service"
carol N.
hilton head, south carolina
edward E.
hilton head island, south carolina
"you do a good job"
rick* H.
hilton head, south carolina
"Satisfied for the most part about the programs and work performed."
jim E.
hilton head island, south carolina
vicki* P.
bluffton, south carolina
"Always been happy with their service"
ronald N.
hilton head island, south carolina
"Prompt response to my call. Problem diagnosed quickly and temporary fix completed. Friendly technician, Steven, had served us previously and remembered the call."
bill* T.
st helena island, south carolina
louise L.
hilton head island, south carolina
"Because of JOHN MATTIS care and knowledge"
rocco G.
st helena, south carolina
"I was charged $502 for an electronic diagnostic and was recommended the replacement of $4500 worth of components. I had a second opinion on the recommendation .The diagnostic was totally wrong. The unit was repaired by braising a loose connection and operational within 40 minutes at a minimal cost. I should not be charged for the diagnostic($502) but would accept a service call charge instead."
diana* M.
beaufort, south carolina
corita N.
hilton head island, south carolina
samuel* M.
hilton head is, south carolina
"They are responsive to customer needs."
beverly J.
sun city, south carolina
"My technician was very pleasant and he thoroughly checked my system."
william S.
hilton head island, south carolina
lynn J.
bluffton, south carolina
bill* T.
st helena island, south carolina
"Epperson service is always responsive and excellent."
mr pace P.
bluffton, south carolina
"Very friendly service techs."
earle N.
hilton head island, south carolina
"Excellent Service. Great problem solving. Knowledge of equipment"
paul* T.
bluffton, south carolina
"Professional, knowledgeable, friendly associates"
john L.
okatie, south carolina
john* F.
bluffton, south carolina
lou L.
hilton head, south carolina
"Good, efficient service. John the Tech - the best!"
charles L.
hilton head island, south carolina
"Easy to schedule. Arrived on time. Did a thorough job."
mr pace P.
bluffton, south carolina
"Friendly, reliable service."
laura J.
hilton head island, south carolina
"Good technician. Fast service. Got the part quickly."
john L.
okatie, south carolina
"John is the best. Very thorough and knowledgeable."
maureen W.
bluffton, south carolina
charlie* H.
hilton head, south carolina
ray D.
hilton head island, south carolina
"Always responsive and professional"
steve W.
lady's island, south carolina
ann* S.
hilton head island, south carolina
"You always turn up on time."
charles L.
hilton head island, south carolina
"Very thorough and knowledgeable."
donald P.
hilton head, south carolina
shirley S.
hilton head, south carolina
"Service was provided quickly and professionally."
bernie B.
hilton head island, south carolina
"On time Good service"
carolyn K.
bluffton, south carolina
giuseppe T.
hilton head, south carolina
"For its good service and selection of employees."
cindy W.
st helena, south carolina
"Professional and efficient."
david D.
hilton head island, south carolina
"Bobby did an excellent job making sure everything works as it should. He's the epitome of professional services!"
carolyn K.
bluffton, south carolina
"They checked everything really good."
ms riker* R.
hilton head island, south carolina
dorothy E.
beaufort, south carolina
"Very professional and knowledgeable about our system On time and friendly, we always ask for this technician if possible."
doug* S.
bluffton, south carolina
"Good service"
marjorie H.
bluffton, south carolina
"I have received good service for the past five years."
deanna A.
hilton head island, south carolina
mr vazzana* V.
bluffton, south carolina
robert L.
bluffton, south carolina
john G.
beaufort, south carolina
"When I called and expressed my concern about my renters ac not cooling, your company sent someone that day."
mr knight K.
bluffton, south carolina
sally C.
hilton head, south carolina
jim W.
beaufort, south carolina
"Everyone did a great job- thanks. The after hours staff were super"
ken B.
beaufort, south carolina
"Competent tech; easy scheduling; timely arrival."
clyde* H.
bluffton, south carolina
"Professional technicians, on time performance, and helpful"
howard* R.
bluffton, south carolina
"Prompt and courteous. Seems knowledgeable"
ms riker* R.
hilton head island, south carolina
william C.
hilton head island, south carolina
"Great people provide excellent service."
sharon J.
hilton head, south carolina
"As this was an emergency service call on Labor Day weekend, I am extremely pleased with the prompt service for Epperson."
john C.
hilton head, south carolina
"Bobby does a great job and always addresses any concerns."
rosemary G.
fripp island, south carolina
"Professional, courteous and, most importantly, if there is a problem, the technician arrives regardless of the day."
john R.
fripp island, south carolina
jim W.
beaufort, south carolina
"Professionalism and support"
ken B.
beaufort, south carolina
"Timely service scheduling. Skilled tradesman."
william C.
hilton head island, south carolina
"Great service - excellent techs."
richard H.
hilton head, south carolina
"The workers Chris and Chris were very conscientious and worked hard and long to get the project completed. One question. It would be good to have someone come to check to ensure the work is completed. I found a slight air opening and think there could be more. Just want to be sure it is perfect."
hilton plantation P.
hilton head island, south carolina
robert M.
hilton head island, south carolina
"Fast service. Fixed problem quick"
reed R.
bluffton, south carolina
"Because 9 is what I gave, this doesn't mean that you are not worth a 10"
mr hefty H.
beaufort, south carolina
"AL was timely and professional and did a great job"
juliana* D.
hilton head, south carolina
"John Mathis is the best-----very dependable, trust worthy"
edward H.
hilton head island, south carolina
kevin L.
fripp island, south carolina
"I spoke to Epperson on September 1st about the promise they gave me 6 months ago - "If I purchase from Epperson the Infrared light to kill mold it will eliminate odor" and Epperson told me that Eric will call me back right away - he did not call back and its been over 24 hours"
david* B.
ridgeland, south carolina
kirt M.
bluffton, south carolina
"Epperson Service Ex[erts is always dependable, professional, and fairly priced. We've already recommended them to neighbors looking to switch."
michael S.
bluffton, south carolina
"In general I've been very happy but I was disappointed in the way this service call was handled. The service technician said Epperson would contact me on Monday, and they still haven't contacted me."
jim E.
hilton head, south carolina
"Ive been dealing with you for a long time. This is the first time I felt quality lacking from service call.Nothing has changed from problem of humidity. No checks were preformed on system other than adjusting thermostat setting.current humidity ranges from 57-62%.Not GOOD,!"
jan E.
hilton head, south carolina
"Timely, professional, and rapid contact by technician"
alfred L.
bluffton, south carolina
"Good service. Very expensive."
dennis* W.
hilton head island, south carolina
cynthia P.
beaufort, south carolina
"always professional and efficent."
ana F.
bluffton, south carolina
elizabeth K.
hilton head island, south carolina
richard M.
hilton head, south carolina
anthony C.
seabrook, south carolina
"The technician, Alfred, was very professional."
richard H.
hilton head, south carolina
"John was friendly, knowledgeable and efficient."
cathy H.
hilton head island, south carolina
john L.
fripp island, south carolina
"Great service. Very responsive"
james* C.
bluffton, south carolina
stewart T.
sun city, south carolina
"Chris is well informed and comprehensive in explaining the products offered."
james T.
bluffton, south carolina
"Responded within a day to my concern"
cuthberthouse I.
beaufort, south carolina
"Responsiveness of the team, quality of the work, pleasant people."
cathy H.
hilton head island, south carolina
jeff* * H.
bluffton, south carolina
ana F.
bluffton, south carolina
"Excellent and friendly service"
susan S.
hilton head, south carolina
"good service timely"
linda* G.
bluffton, south carolina
elizabeth K.
hilton head island, south carolina
mr hart H.
hilton head island, south carolina
"Bob is on time and takes care of business."
mr facchiano F.
hilton head, south carolina
mr pfeiffer P.
hilton head island, south carolina
"The technician Bobby has serviced my system for almost 10 years and does an excellent job of maintaining the system and promptly addressing any issues. I have full confidence his work."
jacqueline S.
hilton head, south carolina
"Always on time and very thorough. Bobby was great!"
salvatore C.
bluffton, south carolina
walter G.
hilton head, south carolina
"AC unit falied twice in the last 10 months, same issue each time. ALl Ihear is the boards are very sinsitive. I was told my unit is monitored for alarms, not happening."
james F.
sun city, south carolina
"Service technician was courteous and professional and knew exactly what he was doing with my system."
linda* G.
bluffton, south carolina
james T.
bluffton, south carolina
vito A.
hilton head island, south carolina
matt* M.
beaufort, south carolina
"courteous, respectful."
hudson H.
bluffton, south carolina
"On time, professional, quick, helped understand the system. Just moved in."
beverly* A.
hilton head island, south carolina
nancy* T.
hilton head island, south carolina
"Great customer service"
janet H.
bluffton, south carolina
"He always does a great job"
john* H.
beaufort, south carolina
"Great service - but we dont appreciate the sales pressure last two visits."
john M.
dataw island, south carolina
"Communication"
john C.
hilton head, south carolina
"Surprised that problem occurred less than 6 month after scheduled maintenance was performed which should have included cleaning of drain to prevent such problem"
john M.
hilton head island, south carolina
greg C.
bluffton, south carolina
"I am somewhat disappointed. My service technican (Bobby) found several discrepancies in a recent installation of new HVAC equipment. I was not impressed with the follow up by the sales associate that quoted the new equipment."
meagan B.
bluffton, south carolina
"Great communication from office. Technician was nice and knowledgeable."
william M.
hilton head, south carolina
"Working with Katherine in the office to Bobby( technician) who services our A/C unit we would not work with any other company!!"
janet H.
bluffton, south carolina
maureen W.
bluffton, south carolina
shirley S.
hilton head, south carolina
"Good experiences over many years"
charlotte H.
hilton head, south carolina
"The service is dependable, friendly and prompt."
greg C.
bluffton, south carolina
"I was disappointed that Bobbie found several things that were not done properly when Epperson installed my new HVAC system."
clark* B.
hilton head island, south carolina
"Always have been professional"
paul R.
hilton head island, south carolina
sara D.
fripp island, south carolina
"You come when called"
ray D.
hilton head island, south carolina
"Excellent response from point of contact through completion of technical service"
dr bullock B.
hilton head island, south carolina
maureen W.
bluffton, south carolina
mary W.
hardeeville, south carolina
peter* O.
hilton head, south carolina
shirley S.
hilton head, south carolina
"Professionalism, timeliness, courteous"
sallie L.
hilton head, south carolina
"Very prompt service."
marc H.
hilton head island, south carolina
"Rapid response"
kathy S.
bluffton, south carolina
"Ashley the on call CSR was amazing, she was so helpful given that my A/C broke while I was out of town. My bird and dog was hone with the petsitter and the temp kept rising. She had a tech (Kurt) out within the hour and had it fixed. I was planning to turn around and come back home but they both saved our vacation. Thank you both so much!!!"
matthew* H.
hilton head, south carolina
"Very professional!"
jeffrey F.
hilton head island, south carolina
"We wanted to tell you of our recent experience with Epperson Service Advantage. First, we decided to go with this plan as the appeal of free service and maintenance along with 24/7 365 availability. This is our experience: 1:15 pm Saturday July 23, 2022 very hot day. We got an alert from our Lennox system that we had an urgent problem. at 1:25 pm we contacted our service number for Bluffton, SC and informed them we had an urgent alert and we no longer had air conditioning at all. We were told a tech would contact us and let us know when he was coming. We informed them we were Advantage customers. 4:00 pm- no word from tech or office. Called again. Was told it would not happen until the next day. We insisted that someone needed to come out on Saturday and we are Advantage customers. We have no air conditioning. Again, were told a tech would call. 4:35 pm- called again, as we have still not heard back. Was told the person at 1:25 had put it in for Sunday(the next day) at around 2pm. Again, insisted we needed someone out today and we were Advantage customers. They will try. 5: 14 pm-called again, rang, sounded like someone was answering, but they did not say anything. Tried again and again and again with the same result. At this point we are thinking they are seeing our number and not picking up. Meanwhile, we went online and filled out an urgent request for service. Not sure if this worked or not. 7:30pm- Called again, but this time we blocked our phone number and guess what? They picked up. We were told service was on its way. No one had called us to let us knowthank goodness we were home. Tech and one other person(sales?) arrived around 8ish pm. Turns out we needed a part. The sales manager was very apologetic about what we went thru. Explained that customer service is off site on weekend, which makes it difficult for the tech to know what is going on as they dole out the requests. They then told us it would be 3 days to get the part. Meanwhile, we are in SC with very high humidity and very high temperatures. We were not happy campers. On Monday am we got a call that the part would be in at noon and tech would be there around 2-4. So that was better than expected, but let me tell you that was a rough couple of days. Our house was above 80 on those days. We want to be clear, no way is this the techs fault or the local division here in Bluffton. This is an Epic Fail of Epperson Corporate. We wanted to let you know of our experience as a way for you to improve your processes. I worked in Customer Service my whole life and this was not good. If you are in a service industry and you make promises you cant keep, you are not going to last long. Sincerely, Jeff and Kendall Franzen"
brian* G.
hilton head island, south carolina
"John was very thorough and good at explaining what he was working on."
ray D.
hilton head island, south carolina
dathan* J.
hilton head island, south carolina
mr flint F.
hilton head island, south carolina
mrs meaney* M.
hilton head island, south carolina
marion G.
bluffton, south carolina
"When I call with a problem the technician has to call someone to get a price. You wait for a couple of days and hope you hear from them. Your prices are also too high"
diane S.
hilton head, south carolina
"Technician was professional, personable, and I was very impressed."
pauline* J.
hilton head, south carolina
"After a slight problem Epperson were so responsive and made sure everything was fixed to my satisfaction."
rae D.
cat island, south carolina
"Quick response and well trained service techs. Felt very comfortable with their diagnosis"
leslie W.
bluffton, south carolina
"Very helpful and professional. Unfortunately the service ended up with the system no longer working."
andrew* Z.
hilton head island, south carolina
"Quick response"
gregory* B.
bluffton, south carolina
jodi* S.
hilton head island, south carolina
"Too many complaints to list here."
frank* C.
hilton head island, south carolina
mr berry B.
hilton head island, south carolina
charlene C.
bluffton, south carolina
"Alfred on time and super nice"
ron S.
bluffton, south carolina
"fast, friendly,efficient and solved the problem"
mr soiref S.
hilton head, south carolina
mr kellom* K.
hilton head, south carolina
"Professional, courteous, and timely"
joseph A.
ridgeland, south carolina
"love the service but the check is taken to long to clear the bank been a week and did call the office and they said it would be taken the next day that the only problem"
george B.
hilton head island, south carolina
"Our technician John, knows us and our system and is excellent"
jack P.
bluffton, south carolina
"our technician, Bobby, is the best!"
ashley H.
ridgeland, south carolina
donald* B.
bluffton, south carolina
"Excellent service and professional staff"
cayse M.
bluffton, south carolina
dwight C.
seabrook, south carolina
janet H.
bluffton, south carolina
"My issue is fixed My issue has been fixed"
mary* M.
sheldon, south carolina
"Very professional and time efficient."
doreen B.
bluffton, south carolina
"Very knowledgeable and efficient worker."
mr trish T.
hilton head island, south carolina
kurt B.
bluffton, south carolina
"Excellent work and install. Well organized with excellent responce by office personnel also. Very satisfied."
ron S.
okatie, south carolina
"Professional"
mrs moody M.
bluffton, south carolina
"I still have the noise coming from the compressor"
linda S.
bluffton, south carolina
mr pfeiffer P.
hilton head island, south carolina
"The service technician found that the system was "iced-up" and shut down the system advising me to restart before going to bed. He said they would be back to determine the possible reason for the freezing , but have not yet returned since Saturday the 2nd. We should have a reason for the loss of air conditioning."
alice F.
hilton head, south carolina
"good recommendation from current customer"
bill* T.
st helena island, south carolina
"Your staff are always very responsive to our HVAC needs. Josh did his usual excellent service. He's also patient and explains the details of what we need to know."
eileen F.
hilton head island, south carolina
"Everything relating to my visit, from scheduling, to arrival, to work accomplished and visit completed was excellent."
ateet P.
hilton head, south carolina
patsy W.
beaufort, south carolina
"I can count on your services"
kurt* B.
bluffton, south carolina
"Good service but I still dont like that you send a sales person out with every service tech visit. Theyre a distraction from me seeing whats done and from my learning if the service tech has any advice for me"
scott H.
bluffton, south carolina
"Great customer service. Technicians were very professional and courteous."
mary J.
bluffton, south carolina
"Timely response and took care of the repair, told me what the issue was and how he repaired. He did not leave until everything was working correctly."
mr pfeiffer P.
hilton head island, south carolina
"The technician arrived promptly, diagnosed the problem and we had to wait for the freezing to defrost and re-start the system and we were back in business."
richard K.
beaufort, south carolina
giuseppe T.
hilton head, south carolina
william S.
beaufort, south carolina
"Josh, Ricky and the other tech were very professional, personable & efficient. Thanks for speedy response"
mr marino M.
sun city, south carolina
ms wingenbach* W.
fripp island, south carolina
"Dependable but expensive"
tim W.
bluffton, south carolina
tim M.
hilton head island, south carolina
"got some knicks in my door to the attic where the new air handler was installed."
eleanor A.
sheldon, south carolina
bethany M.
port royal, south carolina
"Excellent customer service, knowledge and kindness"
ashley D.
beaufort, south carolina
bradley D.
hilton head, south carolina
"Prompt service"
nancy J.
bluffton, south carolina
alvin L.
beaufort, south carolina
"The technician Steve that came was very professional and completed the jog very quickly while explaining what the problem was."
patricia P.
hilton head, south carolina
"Our a/c hasnt worked effectively for awhile, now the thermostat stays where it is programmed."
courtney D.
bluffton, south carolina
"Kurt diagnosed and fixed the problem in a timely manner."
ms riker* R.
hilton head island, south carolina
kenneth J.
hilton head island, south carolina
"off hours call center is not up to par. first call they took all my info, were one click away from confirming my email, then disconnected, but never returned my call (phone was verified), an hour later i called back and there was no record of that call. Second call was better, and they booked me for AM appt, but upon checking with your team it was really 1pm, and he came at 2PM."
scott M.
hilton head, south carolina
"Professional. Responsive. Quality service/"
bronwyn S.
bluffton, south carolina
"They did a thorough job."
david* B.
beaufort, south carolina
joan V.
okatie, south carolina
jennifer* J.
ladys island, south carolina
"Technician was polite and professional, as well as proficient."
dr bullock B.
hilton head island, south carolina
carl E.
hilton head, south carolina
"Nice People"
tom* R.
hilton head, south carolina
kimberly* C.
hilton head island, south carolina
"Office staff and techs are professional and on time."
mr begley B.
hilton head, south carolina
"We appreciate an excellent product and awesome service."
ms dublin* D.
hilton head island, south carolina
"While I have had a couple very good techs, usually, I get Bobbi. He is unprofessional, condescending, and lazy."
david C.
bluffton, south carolina
"Fast professional service with friendly service technicians."
bill* T.
st helena island, south carolina
"Robert Beasley did an outstanding job yesterday rescuing us from the heat wave and a broken HVAC. Despite the heat, he worked diligently to resolve the numerous problems with the system."
danielle R.
hilton head island, south carolina
evelyn S.
hilton head island, south carolina
"Bobby who came out on Friday FIXED THE PROBLEMS WE WERE HAVING!!! HE IS OBVIOUSLY THE VERY BEST TECHNICIAN weve ever had to come take care of problems!!!"
judy* H.
bluffton, south carolina
mr louis* L.
bluffton, south carolina
"Service was fast and technician was helpful."
jim B.
okatie, south carolina
reed R.
bluffton, south carolina
"Service person was friendly explained why the unit was doing what it was doing"
jim R.
beaufort, south carolina
"Polite, respectful of property, accepted questions well, efficient diagnosis and resolution , was not in a hurry"
jim D.
hardeeville, south carolina
"Service technician was knowledgeable, friendly and courteous."
amber* R.
beaufort, south carolina
victoria B.
beaufort, south carolina
"Many problems with scheduling visits. Wrong diagnosis and charges for unnecessary 'repairs."
emma R.
burton, south carolina
"Got the job done in a timely fashion,know what he was doing."
george A.
hilton head island, south carolina
"Punctuality, courtesy,efficiency."
robert* I.
bluffton, south carolina
"John always does an exceptional job"
james H.
okatie, south carolina
kathie T.
sun city, south carolina
"Prompt and professional service"
jane M.
hilton head island, south carolina
"Respond quickly"
narendra S.
hilton head, south carolina
"Epperson technicians are ALWAYS late -- well beyond the appointment time range. My recent appt. was scheduled 2-4 pm, but the technician arrived at 5:20, but no one called to say he was running late."
mr trish T.
hilton head island, south carolina
ann H.
beaufort, south carolina
"John S. and Chris came out on a Saturday (memorial day weekend). This is my first experience with Epperson and it wont be my last. They were very professional and knowledgeable about my unit and knew exactly what to do. They provided the best a/c service Ive ever had. I signed a contract agreement and look forward to a pleasant future with Epperson. Thanks so much John and Chris! You guys are awesome!"
bruce C.
callawassie, south carolina
"awaiting written feed back on poor installation issues john was highly capable honest and straight forward"
joe M.
hilton head, south carolina
"Great professional service. Friendly and helpful associates"
allan R.
st helena island, south carolina
helen* C.
hilton head island, south carolina
"Prompt service. Very courteous personnel."
matthew* S.
bluffton, south carolina
"I like that the same technician is assigned to our house each time, so he knows our system and we can build a relationship. He is always professional courteous and friendly"
ms connors C.
bluffton, south carolina
"The best quality and service for everything.."
robert* L.
hilton head, south carolina
"Your tech, John Mattie is an excellent tech and has been servicing us for many years. He is the best"
kent* M.
saint helena island, south carolina
geoffrey L.
hilton head, south carolina
mr connell C.
hilton head island, south carolina
"The men who have come to service our system have always been prompt, efficient and helpful. they have also helped us keep the system running well."
cheryl* P.
bluffton, south carolina
dr bullock B.
hilton head island, south carolina
jim E.
hilton head, south carolina
dan F.
beaufort, south carolina
"We were charges almost $600 to be told we need a new a/c unit. Then got a quote of over $12k. I thought they were joking!"
william* P.
hilton head island, south carolina
salvatore* D.
bluffton, south carolina
"He did a great job, he went right to the problem."
bob W.
bluffton, south carolina
"Your technician was trimly, courteous and efficient"
gary* B.
bluffton, south carolina
"You sent John and he is the best you have."
pam* G.
hilton head island, south carolina
"Bobby is the best- knowledgeable, courteous, thorough!"
howard P.
bluffton, south carolina
"Polite prompt knowledgeable tech"
gary M.
hilton head island, south carolina
"The technician John was very helpful in answering all my questions and showed me how to replace the fuse should it happen again. The emergency AC call response was less than 1 hour."
john N.
bluffton, south carolina
"Excellent technician Ricky."
jerome* S.
beaufort, south carolina
bill L.
dataw, south carolina
"Josh Holliday did an amazing job with repairing our HVAC system. He was thorough in analyzing and diagnosing the problem, carefully explaining it to us, and taking the steps necessary to remediate it. He is patient, understanding and very skilled."
ellen S.
bluffton, south carolina
mr vazzana V.
bluffton, south carolina
karen* K.
hilton head island, south carolina
elizabeth* F.
hardeeville, south carolina
"Ricky came to the house so quickly and had everything handled within the hour."
bob K.
bluffton, south carolina
"service tech. provided excellent on-time service."
tom Y.
hilton head island, south carolina
"Ricky did a nice job explaining options."
annette L.
bluffton, south carolina
leslie* B.
bluffton, south carolina
"The technician, John Matits is always very professional and thorough. Would highly recommend!"
mrs dolan D.
hilton head island, south carolina
"My tech, John Mathis, is very reliable and trustworthy!"
amber R.
beaufort, south carolina
edward E.
hilton head island, south carolina
"You did what you were supposed to do, and did it nicely and explained what you did understandedly."
james C.
bluffton, south carolina
"The technician was professional and polite."
terry & diana S.
beaufort, south carolina
donna* B.
ladys island, south carolina
"Through.took extra time to check vents to make sure had not holes since we defended had new roof installed."
robert* G.
bluffton, south carolina
william M.
bluffton, south carolina
"Epperson sent a tech the same day I called in a problem. John was able to find the cause of the problem quickly."
jessica D.
ridgeland, south carolina
mr berry B.
hilton head island, south carolina
tony* D.
sheldon, south carolina
"Steve was not finished when I had to leave. It wouldve been nice to talk to him once he completed the work. He couldve called me."
kenneth S.
hilton head island, south carolina
"100"
kenneth S.
hilton head island, south carolina
"John Matits continues to set the high standard of professionalism, communication and personal interaction with us and Epperson's HVAC system we have come to depend on from your company - we only hope that Epperson's other customers can enjoy his being a role model for all of the company's technicians!"
lynne B.
bluffton , south carolina
"Kurt is an excellent trouble-shooter. Typically, mechanical problems (and lifes problems) involve more than one issue or cause. Kurt found three small issues that were causing the condenser to malfunction. His HVAC deductive reasoning skills are excellent and he doubled-checked his work. Impressive."
jeffrey* M.
hilton head island, south carolina
"The workers were polite, knowledgeable and willing to answer questions"
leon P.
bluffton, south carolina
cathy O.
bluffton, south carolina
"The technician was terrific"
gerald* G.
hilton head island, south carolina
"John did super job. Efficient and fast."
regina* W.
lady's island, south carolina
"Technician was punctual, professional, and efficient."
gerald g.
hilton head, south carolina
"great job, efficient and fast"
mrs stroman S.
bluffton, south carolina