Epperson Service Experts Heating & Air Conditioning Reviews

"Bobby very professional. Does not try to up sell."

"Took time to understand our situation (part time resident) and provided guidance on best setting for our system."

"Bobby is very professional. He arrived on time and does not try to upsell."

"Efficient and clean work area"

"They are always very professional and friendly plus very helpful with any problems"

"Techs came as scheduled and expertly corrected the problem."

"I already did this survey yesterday and I am really not interested in completing it again. John did a great job as always and sold me a water heater to boot."

"My system is still under warranty. The heat control switch failed causing my new damper to fail. The control switch was covered but the damper was not. Since the reason the damper failed was due to a warranty item I feel it should all have been covered."

"There was dirt on the legs of the latter, there is now dirt as in dark brown almost mud on our beige carpet and in another room on the light green carpet. I would attach picture but the survey doesnt allow such. This is uncalled for. As well he must return since he didnt have one of the filters"

"Very professional and friendly! Informative!"

"Very thorough"

"Always goes beyond Very personable."

"Bobby knows his craft and goes about his work in a highly professional manner. He is also customer centric. He represents Epperson very well. We feel good when he arrives to do a service or repair. He does quality work."

"Thorough and knowledgeable."

"John was very fast and through. He answered all my questions and educated me about my systems."

"Guy was neat and did a fine job"

"Good people good work, but tracked sand on concrete in basement"

"I was given time to ask questions."

"Great customer service. Your Tech explained everything to me."

"Does John ever have an "off" day? (I find that hard to believe - I don't think so!) He ALWAYS presents a friendly, energetic, enthusiastic, professional, skillful and knowledgeable image to us when working on our Lennox HVAC system for Epperson! What a great start for our day - as well as elevating our confidence that our system will successfully cope with the upcoming spring/summer weather stresses! Thank you John and Epperson! Kenneth & Pamela Shackle"

"John did an outstanding professional job!"

"John was superb"

"on time"

"If everything is as expected in a friendly and professional manner, a 10 is the only answer."

"Bobby is knowledgeable, accommodating, and very professional"

"Did a very good job."

"He was polite and knew what to do. Came at the correct time."

"Very professional."

"John is prompt, honest and reliable. Outstanding service.."

"Courteous service technician went to work, did what he had to and finished in the amount of time he said it would take."

"you overlooked our order for a month until I called you"

"Took the time to explain to me just what he did working on our HVAC system--Courteous--"

"everyone I spoke to was very helpful in resolving my problem of no heat. The 2 gals I spoke to in the call center understood my problem and were very helpful. Andy, the technician who fixed the issue, was very friendly in explaining the issue and resolving it at a late hour in the night."

"very professional and explanatory."

"Gordon arrived on time. Diagnosed problem almost immediately and had our unit up and running within minutes."

"Kowledgeable,professional, courteous. One of the best."

"good quick service"

"Quick response. Tech quickly identified and remedied the situation Bruce, John, Jay and Tim were great service provided was excellent"

"Gordon was efficient and very pleasant"

"John always does an exceptional job. Very Professional."

"Bobby has been our service tech for 12-13 years and has always done a great job."

"Quick, efficient, professional. High level expertise combined with high level personal skills is a winning combination every time."

"John is very knowledgable and helpful."

"Technician arrived at the top of the scheduled window and provided excellent service explaining what he had done"

"Arrived in time frame Brought filters to replace Used booties"

"Tech/John is outstanding - I ask for him each time we need service."

"No call the day off to engage expected time of arrival. One of the experts did not cover his shoes."

"ON TIME & DID FIND THE JOB."

"he was on time and finished quickly"

"Technicians able to identify problem easily."

"Other than showing up 2 hours earlier than the scheduled time, Julian was an outstanding technician who explained how our system was performing and what issues needed to be addressed. Thanks again for everything!"

"GORDON has always been through and professional."

"He seemed inexperienced. He mentioned rust on my coils which were just replaced by your company. Duh! Are they ALWAYS instructed to find something to promote repair/money?"

"They still have not solved the problem we have been complaining about"

"Josh was helpful and professional."

"Came in, did what they needed to do, polite & open with comments on units!"

"The two technicians were very thorough."

"Very professional and knowledgeable"

"Everything was taken care of rapidly and professionally"

"Right on time, very efficient and helpful"

"Everything was fine but I don't know why Epperson sends a "relationship" guy along with the service technician. We just engage in some small talk and then he leaves. If I have an issue, shouldn't I be able to discuss it with the technician or call the office to discuss it with someone there? Sending a second person adds to your cost which I ultimately pay a portion of."

"Julian is customer savvy - good guy"

"Technician was great! Very respectful and explained the issue so that I could understand."

"They came out the afternoon we called. I certainly was not expecting such a quick response! Personable and professional!"

"Outstanding technician."

"Eddie and Chase are absolutely the best Technician and Consultant that we have ever experienced."

"Friendly, knowledgeable service everytime"

"John always does a great job"

"on time very helpful great service"

"After a lot of visits and things like "replaced outdoor board" it's still not working. It's only at night when it's blowing cold, so I solved the problem by buying an electric blanket."

"Competent and professional"

"responsive professional"

"He fixed it within and hour and a half of my call."

"my name has not been corrected"

"Technician did a very good job"

"The part needed was a modem and its not available until Monday. The main part of the house was 55 degrees inside. The unit to the bonus room was fine. Gordon apologized saying thats the best they could do. I asked if the same modem was on the second unit - yes it was. And then I asked if they could switch that modem to the broken one so wed have heat in the main part of the house. It worked, which is great, but it was my idea. Would have been great if the technician thought of that."

"professional service"

"John was very polite and pleasant during the service call. He did a very good job."

"Very satisfied with service - however seemed to take a long time to install the coil. Wish Tim could have given us the "work sheet while he was here. Had to call to get that for our file."

"John has always been very helpful, very confident and great to work with."

"Good Service, very thorough and honest"

"Gordon has serviced our HVAC system for years. It is nice to see a familiar face and work with someone who is knowledgeable about our system."

"Johns positive attitude, competence and professionalism very evident. Plus his pointing out that my hot water heater was on its last legs quite possibly avoided a flooding calamity in the attic. Thanks, John!"

"on time, very professional and thorough, courteous and friendly"

"Very friendly answered all our questions. Very neat and respectful of our home."

"The technician was very competent about our A/C system and performed a very effective service"

"Bobby is great!"

"Took their time to review and inspect the HVAC system to make sure it is up performance standards."

"Techs were professional and friendly."

"Bobby always does a thorough job, explains what issues if any we have and solves them for us if not in the current visit, the next one."

"thorough, professional"

"Bruce is responsive and professional. Thank you Bruce!"

"Solving difficult problems is easy for Epperson."

"on time and professional"

"Julian was professional and thorough. He did a great job!"

"Nice friendly technicians who seemed very quick and thorough."

"Professional service Knowledgeable"

"Always neat and thorough"

"John is very efficient and knows the product well.He has serviced our unit in the past and we are pleased."

"Jon is always pleasant, friendly and does a very thorough job. We Have complete trust in him."

"Professional attitude, punctuality, thorough"

"John is always very respectful of us and our property. After a very full and long day for him on Dec.9, he still came to our house around 7 PM to resolve a problem with one of our 3 heat systems. He i.d. and fixed the problem."

"Julian was polite and informative. He let me know that Scott would be meeting him here as well so I was aware."

"Office staff and technicians are always friendly, professional and immediately responsive. Plus they provide follow up"

"Anna is extremely knowledgeable of contract provisions, equipment, service, and price options"

"Both attendees were polite and helpful"

"bobby is always very personable and he is the best! he has been the technician in our home for years."

"service, customer congeniality, etc. Everything listed below."

"he was very polite"

"1st appointment I scheduled was not entered into your calendar."

"Gordon is GREAT. He was able to solve the issue in no time and changed out the filter and was very professional and just all-around nice guy"

"Gordon did not give up until the situation was corrected. He was very helpful and always professional and dedicated to the customer."

"Bruce was very informative and helpful. Appreciate his advice for lighting device"

"Bobby is the best"

"Tech was supposed to show up between 2pm- 4pm but didnt get to my gate entrance until after 5pm. Our security doesnt allow any contract workers after 5pm"

"On time, friendly and efficient."

"informative and polite"

"Very professional and helpful. I always feel more secure after your service. Thanks ?? Dianne Hunter"

"The technicians were courteous and professional, completing everything in a timely manner."

"Extremely courteous, prompt, and thorough."

"Bobby went out of his way to do extra things I requested. Always pleasant when he's been here."

"The crew that came were personable, careful and very easy to talk with. I assume that everything is working well but have no way to judge that from the visit. While here, they solved a very important but unrelated problem with a light that required someone much taller than I and a ladder. This is the kind of service that assures customer loyalty."

"they were efficient, explained things very well."

"I like having the same technician but the last number of service calls"

"I always get great service from Service Experts tect John Matits.He has been servicing my equipment for 17-18 years. I have purchased all my equipment from them over the years."

"Fast and very friendly"

"John was prompt, professional and friendly and answered any questions and explained what services had been provided on the unit."

"It was raining and cold. Josh got the job done."

"john is always good"

"Bobby is the only one who seems to know what he is doing with this equipment. I am ery thankful that he is able to come out and solve problems."

"As usual the inspection was very thorough and I have high confidence that my two heat pumps and two air handlers are ready for the heating season. I rated this a 9 rather than a 10 because once again the filters brought to my site were not 100% correct. I have one 14x24 and two 14x20 filters plus a 10x10. You brought two 14x24's and one 14x20 and had to use one of my "reserve box" of very inexpensive filters. Nobody seems to stock 10x10's; I have been using cheap 10x10's left by the previous owner 8 years ago, but I only have one more left now. Ideas? I did rate you a 9 because this is a minor issue."

"On time, friendly, efficient, did not try to upsell"

"The service was performed efficiently. Inside air handler first, then outside unit."

"Very polite and professional technician"

"We like Bobby"

"John Matits, my service technician."

"Very cordial rep. and service technicians. Prompt and efficient installation."

"Outstanding"

"as usual it was a fine performance"

"John is extremely competent, punctual, and has a great personality with customers. We had no problems with the equipment."

"As always John provided excellent professional service and always answers any questions that I may have in an easy to understand way."

"John is professional, responsive and pro-active."

"Felt comfortable. Llistened to my concerns"

"The gentleman that serviced my HVAC was very knowledgeable."

"Friendly and knowledgeable"

"The technician showed up on time, was very knowledgeable and did a thorough job."

"Wall thermostat has a issue. I figured it was an easy replacement part item as it is just a non-programmable Carrier part that easily comes on and off the wall. Instead the technician priced out a $250 switch to a Honeywell unit that was totally unnecessary. Cannot trust your service going forward."

"Expert Service"

"John was very professional and thorough in identifying needed repairs and in serving the HVAC system"

"Didnt receive any feedback on service call"

"We can always count on John to do a through and clean job. He was running late and apologized. We have great confidence in his abilities and always ask for him to do our semi annual checkup"

"Went above and beyond to check out some ductwork under villa."

"Very thorough job"

"John Matits has been doing my service work for over 17 years. He is the best."

"John always explains what he has done, John is the BEST!"

"He did a very professional job."

"The Heating and A/C service was done thoroughly. Helpful tips were also given and set up on the new type of thermostat. This technician is always very pleasant and an excellent and informative worker."

"John is the best!!"

"John is wonderful, your scheduling department is not."

"We can always count on John to do a great job. Unfortunately I can't say the same thing for dispatch. I had 2 properties scheduled between 8-10 and 10-noon and John didn't show for the first appointment til 10:45 because he was double booked and sent somewhere else first and not told about my appointments. I never had a call from dispatch saying he was coming or that he was going to be late. This continues to happen and it's extremely unfair to your customers. I not only have to rearrange my work schedule for these appointment, I have to schedule with my tenants at the rental property. I have used Epperson for probably 12 years and have recommend you to many of my neighbors but my not in the future. I don't want friends I refer to you to have these same issues."

"On time, check the system, told me all was good.."

"Bobby always does a good job"

"He was thorough and efficient."

"John is always on time, pleasant, personable and passionate about his job."

"Very prompt, knowledgeable and professional technician"

"Gordon always does an excellent job. Repair was completed quickly and he explained what had caused the outage."

"Real nice job."

"He checked everything. The drip pipes outside."

"John was here right on time and found the problem quickly. Very efficient and professional."

"Half hour late after giving me a 10-12 arrival. No call to notify me either.Unprofessional. Not a fan of the high pressure sales every time I have maintenance. Two people arriving is not what I need for maintenance."

"we trust John....he always does a superior job!"

"I couldn't have asked for a Technician any better than Steve. Very efficient and nice."

"After explaining to Bobby what my problem was, he assessed the equipment and found the problem (malfunctioning fan motor) in a reasonable amount of time. He checked to see if the part was available. The motor was not in stock but was ordered before he left for his next job. He returned 2 days later and promptly replaced the defect motor."

"Always satisfied with the service & professionalism when we have our check-ups We always recommend Epperson for service"

"John, is always doing the job very well."

"Gordon is very dependable and thorough in his twice yearly review. He uncovered an issue with our gaspac unit being out of level and causing condensate to build up and bypass the overflow and unltimately end up under our house. Annthony and Ricci followed and raised to one end so that the unit is almost level , cleaned out the accumulation and replaced the overflow."

"John is the best. He knows our home inside and out, literally, so I always ask for his credible assistance."

"He was very professonal, and a hard worker. He was able to answer my questions."

"Master Bedroom system was not reset to "Schedule On""

"technician seemed to know what my system needed and performed the service in short order"

"I would have given a 10 but there was a filter NOT installed in the upper bedroom. I've been serviced by you for 2+ years and was disappointed that the vent was left wide open without a filter. Bobby and Adrian were great though."

"Understands my issue and hope adjustments will work"

"john knew what he was doing"

"Bobby is always very prompt & thorough."

"John is always very professional, very friendly, and very concerned about any issues we may be having with our systems. He is always very respectful of us and our property."

"We can always count on John to do a great job"

"Would have been a 10 but they had to come back three times to fully analyze and fix the problem"

"John arrived in a timely manner, quickly diagnosed and repaired the problem all in a pleasant and professional manner. Well done, John!"

"Always great service!"

"Gordon does a great job serviceing my hvac"

"efficient and friendly service"

"I am thrilled with our new unit and thermostat! We have been saving about $100 a month on our electric bill for 2years! Epperson stands by their products and we are extremely satisfied."

"Knowledgable sales rep, but pricing too high compared to competition"

"Technician was professional, friendly and prompt"

"As expected"

"Tech was here for a couple of hours--I'm assuming he did what he was supposed to--compared to previous tech's he was SO slow--is he new or just slow ? Why has that green light in unit so expensive??Has gone up so much since my first one--I have all my work orders since 2002."

"Three hours late, no call before coming for me to be able to put dogs up. somehow got water all over the upstairs floor, damaging laminate floors."

"Extremely courteous, and knowledgeable"

"Robert comes does his job doesn't waste time on the phone speaks to us and explains everything he does."

"Very professional and experienced."

"It was perfect, as usual."

"Gordon is prompt and knows what he's doing."

"Always happy with the service Epperson provides."

"He was very professional and pleasant"

"Friendly professional service. Equipment works after tech leaves. Have always had issues with other companies after the tech leaves"

"Very polite and fast once they arrived."

"Difficult to do since we didn't follow him as he worked."

"Appointment was for 10-12. Reminder you sent me the day before said 8-10. I sent back correction. I had MD appt and got home as technician was finishing at 9:50. He said he got there at 9."

"Very personable, thorough and seemly well informed. He was inordinately slow doing paper work in my home while we had to go on to other activities. Was he sure of himself or uncertain? What he seemed to be doing needs to be brought up into the digital age."

"John answered all questions and concerns."

"They came on time, asked me how the unit was performing, checked both the coil and compressor, changed the filters and didn't make a mess."

"Gordon was prompt. He quickly and effectively remedied our problem. He has a personal understanding and knowledge of our heating/AC system."

"The technician was on time and completed work quickly and efficiently."

"very professional, very polite, knowledgeable"

"I had to call the office to remind them my service was month overdue."

"I scheduled first appointment of the day arrival between 8:00-10:00. I needed to go out in afternoon so with first appt should be done latest noon. technician arrived at house 11:00 and not completed until 1:00. if client books first appt of the day please dispatch accordingly"

"The technician reviewed the previous service call which was performed on an emergency basis, explained all the services he performed and reminded me of the next scheduled maintenance."

"Professional and informative about conditions and recommendations."

"Unable to resolve and did not have the information / knowledge to determine the issue which appears to be related to the electronics in the zone / control boards and/or understanding how to program them correctly through the thermostat. Had discussed the problem with scheduling person in advance to ensure that the service tech would be able to resolve."

"excellent service"

"Servicemen were very helpful and professional."

"they took time to address a concern that I had, discussed multiple options without pushy pressure."

"Very trustworthy and knowledgeable, prompt and respectful"

"100"

"John is an extraordinary communicator and technical expert regarding our Lennox HVAC system. We look forward each time to his periodic system review for the foregoing reason as well as his ability to convey a positive, helpful and uplifting personal spirit for all interactions with us and the system during his visit."

"Josh worked steadily removing twigs from the conditioners outside....renewing some kind of piping that looked ripped. He was congenial and efficient and spent a lot of time working outside and in the attic."

"Bobby is polite, respectful of my property and knows the systems and what he is doing."

"Bobby is always friendly and efficient"

"Josh showed us where our system was not adequately installed by Epperson."

"John has always provided us with exceptional service...never have any problems."

"Excellent and professional service."

"Justin and Anna were absolutely terrific. They were extremely professional, knowledgeable and customer focused."

"Courteous knowledgeable Service"

"Did annual service, and all seemed well. He was to have someone come back to install new insulation on cold refrigeant line between condenser and house, and no one ever came."

"John investigated why our thermostat didnt work. He found the blocked drain that caused the shutoff, without having to replace the thermostat. He is very knowledgeable."

"As always, professional, thorough and friendly"

"Eddie is courteous and very technically competent at his work. He was thorough and dedicated to correcting the many problems we had with our HVAC system."

"The tech John is excellent"

"John is very knowledgeable about my system always prompt and has always come knowing what my system needs and is friendly."

"He answered all my questions and looked into the problems that I described."

"This was an emergency call that received a prompt and efficient response."

"Great Follow through and use of warranty. Eddie is a true professional and very knowledgeable. Great attention to detail."

"John has been here numerous times before and knows the territory and systems."

"Everything went smoothly and well with a bunch of company in the house fromout of town."

"I was able to get somebody out quickly to look at a problem. Although the part was not in stock and needed to be ordered, it was still quick turnaround to get here."

"Pleasant staff - John, Bruce and one other - helpful and professional"

"Extremely knowledgeable, articulate, and diagnosed the problem immediately"

"Good job. Timely & efficient"

"John is always friendly, courteous and professional. John has been takng care of us for years. Alwasy pleased."

"Professional, efficient service by friendly and knowledgeable personnel."

"John diagnosed the problem very quickly."

"As much as John is concerned, we are most happy with his attitude, expertise and demeanor! He never disappoints and it is easy and comfortable to deal with him! Whenever we need our service we are specifically requesting John to come if possible!"

"Eddie resolved issue quickly & was he was very polite"

"Professional, very competent and thorough."

"He was very pleasant and did a through service."

"Bobby always provides excellent attentive service"

"Quick response, excellent technician, great attitude."

"John always treats us and our property with great respect, which is very important to us."

"He was on time and solved the issue."

"John is great"

"John was very good at explaining the issue and correcting it"

"Good service - outragious filter price - not service man's fault"

"Eric was very thorough."

"Responsive and competent. Bobby was great!"

"John was Professional, Knowledgeable, & Friendly. Thank you for a quick response time & explanation of the situation with my unit."

"Technician was knowledgeable and took time to explain the situation."

"Highly professorial and knowledgeable service rep. He found the problem within several short min of troubleshooting, Very personable guy that showed me exactly what was wrong with my system."

"Prompt, knowledgeable, walked me through the steps he was taking and why. Friendly and respectful of our home."

"Very thorough"

"John always takes his time to explain the situation or problem and the solution. this position is not work for John it is his Passion."

"John explains the reason for no AC yesterday Shows us how to clear /clean blocked pipes. He enjoys his work. It is never work for John It is his Passion to keep homes comfortable and safe for customers"

"Came near time he estimated it would be. Very knowledgeable and professional. Gave helpful advice for maintenance."

"The Technician arrived on time and was very polite"

"Bobby has been here before... always does a good job."

"Good tech. Very neat. Worked quickly, answered all the questions we had."

"Quick response in very busy, hot time of year."

"quick turaround"

"System was working well prior to the service call but since then, I keep getting an alert notice (both e mail and on my thermostat) that the Lennox Wi/Fi-internet system "My Comfort" is not receiving a signal from my heat pump. Was something removed or turned off.?"

"Professional, knowledgeable, friendly, and thorough."

"Semi annual system check found issues in one of the attic air handlers where the plenum has detached from the coil case, which was replaced by Epperson 13 months ago. Tech tells me it will be two weeks before another repair tech can get over here to repair it, unsat!!!! Since it is Eppersons work and maybe a 30-60 minute repair. The whole coil install last year was a **** show from the word go as well, wrong size coil installed in one of the two systems. And to boot after this most recent service was complete, of which I was told the outside condenser coils had been cleaned (included in the service contract), no they were not. I spent an hour later that evening doing it the right way and have pictures to show the amount of gunk that I removed from the unit, again unsat!!!!! Epperson ****s!"

"Julian very pleasant & friendly. Very thorough in his work."

"Bobby is an excellent technician, very professional and helpful."

"Julian was knowledgeable, friendly, and willing to answer any questions. He respected our home (thanks for putting covers over your shoes) and we hope to see him again at the next inspection."

"Eddie was professional and a good communicator."

"Very knowledgeable of my problems listen to my problems told me what I could do."

"on time service, efficient through service rep ."