Epperson Service Experts Heating & Air Conditioning Reviews

"Would have been a 10 but they had to come back three times to fully analyze and fix the problem"

"John arrived in a timely manner, quickly diagnosed and repaired the problem all in a pleasant and professional manner. Well done, John!"

"Always great service!"

"Gordon does a great job serviceing my hvac"

"efficient and friendly service"

"I am thrilled with our new unit and thermostat! We have been saving about $100 a month on our electric bill for 2years! Epperson stands by their products and we are extremely satisfied."

"Knowledgable sales rep, but pricing too high compared to competition"

"Technician was professional, friendly and prompt"

"As expected"

"Tech was here for a couple of hours--I'm assuming he did what he was supposed to--compared to previous tech's he was SO slow--is he new or just slow ? Why has that green light in unit so expensive??Has gone up so much since my first one--I have all my work orders since 2002."

"Three hours late, no call before coming for me to be able to put dogs up. somehow got water all over the upstairs floor, damaging laminate floors."

"Extremely courteous, and knowledgeable"

"Robert comes does his job doesn't waste time on the phone speaks to us and explains everything he does."

"Very professional and experienced."

"It was perfect, as usual."

"Gordon is prompt and knows what he's doing."

"Always happy with the service Epperson provides."

"He was very professional and pleasant"

"Friendly professional service. Equipment works after tech leaves. Have always had issues with other companies after the tech leaves"

"Very polite and fast once they arrived."

"Difficult to do since we didn't follow him as he worked."

"Appointment was for 10-12. Reminder you sent me the day before said 8-10. I sent back correction. I had MD appt and got home as technician was finishing at 9:50. He said he got there at 9."

"Very personable, thorough and seemly well informed. He was inordinately slow doing paper work in my home while we had to go on to other activities. Was he sure of himself or uncertain? What he seemed to be doing needs to be brought up into the digital age."

"John answered all questions and concerns."

"They came on time, asked me how the unit was performing, checked both the coil and compressor, changed the filters and didn't make a mess."

"Gordon was prompt. He quickly and effectively remedied our problem. He has a personal understanding and knowledge of our heating/AC system."

"The technician was on time and completed work quickly and efficiently."

"very professional, very polite, knowledgeable"

"I had to call the office to remind them my service was month overdue."

"I scheduled first appointment of the day arrival between 8:00-10:00. I needed to go out in afternoon so with first appt should be done latest noon. technician arrived at house 11:00 and not completed until 1:00. if client books first appt of the day please dispatch accordingly"

"The technician reviewed the previous service call which was performed on an emergency basis, explained all the services he performed and reminded me of the next scheduled maintenance."

"Professional and informative about conditions and recommendations."

"Unable to resolve and did not have the information / knowledge to determine the issue which appears to be related to the electronics in the zone / control boards and/or understanding how to program them correctly through the thermostat. Had discussed the problem with scheduling person in advance to ensure that the service tech would be able to resolve."

"excellent service"

"Servicemen were very helpful and professional."

"they took time to address a concern that I had, discussed multiple options without pushy pressure."

"Very trustworthy and knowledgeable, prompt and respectful"

"100"

"John is an extraordinary communicator and technical expert regarding our Lennox HVAC system. We look forward each time to his periodic system review for the foregoing reason as well as his ability to convey a positive, helpful and uplifting personal spirit for all interactions with us and the system during his visit."

"Josh worked steadily removing twigs from the conditioners outside....renewing some kind of piping that looked ripped. He was congenial and efficient and spent a lot of time working outside and in the attic."

"Bobby is polite, respectful of my property and knows the systems and what he is doing."

"Bobby is always friendly and efficient"

"Josh showed us where our system was not adequately installed by Epperson."

"John has always provided us with exceptional service...never have any problems."

"Excellent and professional service."

"Justin and Anna were absolutely terrific. They were extremely professional, knowledgeable and customer focused."

"Courteous knowledgeable Service"

"Did annual service, and all seemed well. He was to have someone come back to install new insulation on cold refrigeant line between condenser and house, and no one ever came."

"John investigated why our thermostat didnt work. He found the blocked drain that caused the shutoff, without having to replace the thermostat. He is very knowledgeable."

"As always, professional, thorough and friendly"

"Eddie is courteous and very technically competent at his work. He was thorough and dedicated to correcting the many problems we had with our HVAC system."

"The tech John is excellent"

"John is very knowledgeable about my system always prompt and has always come knowing what my system needs and is friendly."

"He answered all my questions and looked into the problems that I described."

"This was an emergency call that received a prompt and efficient response."

"Great Follow through and use of warranty. Eddie is a true professional and very knowledgeable. Great attention to detail."

"John has been here numerous times before and knows the territory and systems."

"Everything went smoothly and well with a bunch of company in the house fromout of town."

"I was able to get somebody out quickly to look at a problem. Although the part was not in stock and needed to be ordered, it was still quick turnaround to get here."

"Pleasant staff - John, Bruce and one other - helpful and professional"

"Extremely knowledgeable, articulate, and diagnosed the problem immediately"

"Good job. Timely & efficient"

"John is always friendly, courteous and professional. John has been takng care of us for years. Alwasy pleased."

"Professional, efficient service by friendly and knowledgeable personnel."

"John diagnosed the problem very quickly."

"As much as John is concerned, we are most happy with his attitude, expertise and demeanor! He never disappoints and it is easy and comfortable to deal with him! Whenever we need our service we are specifically requesting John to come if possible!"

"Eddie resolved issue quickly & was he was very polite"

"Professional, very competent and thorough."

"He was very pleasant and did a through service."

"Bobby always provides excellent attentive service"

"Quick response, excellent technician, great attitude."

"John always treats us and our property with great respect, which is very important to us."

"He was on time and solved the issue."

"John is great"

"John was very good at explaining the issue and correcting it"

"Good service - outragious filter price - not service man's fault"

"Eric was very thorough."

"Responsive and competent. Bobby was great!"

"John was Professional, Knowledgeable, & Friendly. Thank you for a quick response time & explanation of the situation with my unit."

"Technician was knowledgeable and took time to explain the situation."

"Highly professorial and knowledgeable service rep. He found the problem within several short min of troubleshooting, Very personable guy that showed me exactly what was wrong with my system."

"Prompt, knowledgeable, walked me through the steps he was taking and why. Friendly and respectful of our home."

"Very thorough"

"John always takes his time to explain the situation or problem and the solution. this position is not work for John it is his Passion."

"John explains the reason for no AC yesterday Shows us how to clear /clean blocked pipes. He enjoys his work. It is never work for John It is his Passion to keep homes comfortable and safe for customers"

"Came near time he estimated it would be. Very knowledgeable and professional. Gave helpful advice for maintenance."

"The Technician arrived on time and was very polite"

"Bobby has been here before... always does a good job."

"Good tech. Very neat. Worked quickly, answered all the questions we had."

"Quick response in very busy, hot time of year."

"quick turaround"

"System was working well prior to the service call but since then, I keep getting an alert notice (both e mail and on my thermostat) that the Lennox Wi/Fi-internet system "My Comfort" is not receiving a signal from my heat pump. Was something removed or turned off.?"

"Professional, knowledgeable, friendly, and thorough."

"Semi annual system check found issues in one of the attic air handlers where the plenum has detached from the coil case, which was replaced by Epperson 13 months ago. Tech tells me it will be two weeks before another repair tech can get over here to repair it, unsat!!!! Since it is Eppersons work and maybe a 30-60 minute repair. The whole coil install last year was a **** show from the word go as well, wrong size coil installed in one of the two systems. And to boot after this most recent service was complete, of which I was told the outside condenser coils had been cleaned (included in the service contract), no they were not. I spent an hour later that evening doing it the right way and have pictures to show the amount of gunk that I removed from the unit, again unsat!!!!! Epperson ****s!"

"Julian very pleasant & friendly. Very thorough in his work."

"Bobby is an excellent technician, very professional and helpful."

"Julian was knowledgeable, friendly, and willing to answer any questions. He respected our home (thanks for putting covers over your shoes) and we hope to see him again at the next inspection."

"Eddie was professional and a good communicator."

"Very knowledgeable of my problems listen to my problems told me what I could do."

"on time service, efficient through service rep ."

"John did an outstanding job of identifying the AC issue and resolving same quickly and efficiently."

"John always does a thorough job"

"I believe it was overpriced. Did not have time to get a competitive price"

"John was outstanding tech!"

"John was courteous, professional, and respectful of our home."

"Julian was professional, timely and friendly."

"John is always very thorough when he comes to check our air conditioner and furnace."

"John arrived on time. He explained, in detail, the services he provided today, and gave us some helpful suggestions in maintaining our system. He was both professional and efficient."

"Timely accurate call."

"John is been doing my service work for 16 years. He is the best."

"The techs know what they are doing!"

"because the engineer came earlier than expected and fixed the problem"

"Courteous. Efficient."

"I was satisfied with the techs but was supposed to get a follow up and we called and left a vm and got no response"

"Had an emergency when I was out of town. John Matits who has been doing my service work for 16 years came out and fixed the problem the same day I called. John is the best."

"Professional service, able to keep AC running cold."

"A problem developed between 11PM Saturday evening and Sunday morning. I reported it about 7:15 AM and indicated I had a commitment but would be available after Noon. I arrived home about 11:50 AM and the technician was waiting for me and had the problem corrected (a stuck safety switch) in about 20 minutes,"

"We love John! He is the only one we trust. Very knowledgeable and always helpful!!! He has to be good to put up with us haha."

"Excellent"

"Prompt, courteous, professional service. John is the very best. His young assistant was very attentive and personable. I am a very pleased customer!!!"

"John attention to detail was outstanding! He explained every aspect of service provided."

"Late on arrival"

"Prompt service"

"Technician seemed diligent and knowledgeable"

"Technician was nice, helpful, called and explained service performed"

"Awful, took weeks for someone to try to diagnose our problem. Then they never figured it out, after 6 weeks and 10 visits their final solution was to.... change the filters. Didnt fix anything at all. Finally i called their former employee, John Morris, who diagnosed and fixed our problem on his first try. I will never use Epperson again and I will tell everyone that will listen. Absolutely ridiculous and embarrassingly bad service"

"Both men were a delight to deal with. They did their jobs with competence and willingness - Gordon teaching and Julian doing the work with a great attitude, respect and a great personality"

"On time courteous service."

"Response time was excellent"

"You all came to sale me a new unit and not to service the one I got. You guys told my wife that we had a leak but there is no leak per a second company I had check it."

"Explained what had happened to cause the error and what he was doing to fix it. Fixed the problem quickly. Thorough and polite."

"Pleasant, fast and professional"

"On t ime, good explanation"

"John is always thorough when he comes to service my ac unit."

"I was "very satisfied.""

"John is thorough and professional."

"Over priced for how you made the repair."

"Very professional, good job of explaining the situation."

"John is a technician that my husband & I have known for years. John is reliable, honest and I would trust him with my check book. He is the ONLY person that I trust and know that whatever he says .. it is so ! What an asset he is to Service Experts throughout the years !!!!"

"Bobby was very good."

"Rental property I was not there when technician was"

"Our service man John is the best."

"Bobby is great and helpful. The person on the phone at the call center was not very competent."

"Arrived late. App 12-2, arrived @ 2:35. Looked sloppy not professional. Did not have a new filter, to replace old filter."

"He added freezon to our two year old unit which has improved our temperature, however concerned WHY it was needed already"

"Took the time to answer any questions that I had.Both men were very personable."

"John and his helper were friendly, fast, efficient and on time!"

"Polite & efficient"

"John did his job as always to our full satisfaction! We always ask for John because of his work ethic, expertise and helpfulness!"

"John is always good at explaining what is needed and why"

"We have called twice, with a contract, and a gentleman has shown up, looked at where our problem occurred and then left without fixing it or talking to anyway"

"Time from diagnosis to implemented fix far too long. Leaking coil non functioning diagnosed Sunday and new coil not installed until Friday. This is the deep south in the summer and AC is necessity. Not enough sense of urgency with respect to time when AC is out. Please stock these kinds of parts locally so fix can be implemented within 1-2 business days max not 5!!!!"

"John and Julian did a great job on my semi-annual service. John has been doing my service work for over 16 years. He is the best."

"Bruce said he would call the following day with a price for a zone board and its been a week and NO PHONE CALL!!! I was also told that I needed a total of $4500 worth of work for zone boards and motors when only one zone board was needed. I questioned this because of the high cost I was told I only need the one zone board. I dont like having the salesman come on a service call. This makes me not trust Epperson as they try and sell a system and over price what is really needed to just fix the problem. I just want honest service and Epperson so far doesnt do service calls. They should call them what they are; sales calls. Very unhappy customer. I called the office after a week and am waiting for Bruce to call back. This is poor business practice of not calling with a needed price to fix my AC unit. I guess my business is not that important and I have a contract which makes it worse!!"

"John answered all of questions and is very good at what he does"

"John is the best. Tell you everthing that is happening, very clean and courteous."

"One reason called was no AC in master bed room. They defrosted the coils and the air was colder in main house. But when went to bed room there was still no air blowing."

"Bobby is very thorough with excellent communication and recommendations."

"Technician went above and beyond helping us determine the exact nature of the water leak. Spent time, took pictures, explained the issue. VERY helpful."

"Bobby did the correct service even though it took more of his time."

"John is always professional and helpful. He reassures me that my system is functioning well. He is also polite and friendly. I always request him."

"Anna provided me all the information I was looking for. She explained how the variable stage system works, the benefits and the energy savings vs. my previous system. The installers were thorough including putting carpets and drop clothes down so as to not damage my carpet. Extremely impressed overall. My sales representative Anna, explained how to use the my new thermostats and explained the multi zone system. Already referred a neighbor who also just had a new Lennox system istalled in her home. I plan to spread the good word and awesome experience I had with Epperson Service Experts."

"John solved our problem immediately. The previous tech just taped the filter and did not change it. John noticed that the noise was coming from a dirty filter."

"John is AWESOME."

"Arrived in time frame and used booties"

"John, as usual, was very pleasant, courteous and answered any questions that I had."

"They were efficient, solved the problem quickly, and explained what happened to the air condition."

"Very helpful, professional and proficient. He answered all questions. The only issue was it was late in the day and he seemed like he was in a hurry."

"Service provided by John ALWAYS top notch"

"we had emergency service late Saturday, May 25th, Mike the technician was able to get the AC running at about 25% of capacity but sufficient to lower temp in house from 79 to 74, kudos to Mike for a very long day"

"The workers were wonderful"

"We were 4 days (weekend) without A/C due to a motor failure and thanks to Brian in parts and our tech, Bobby (who make a house call at 7 PM to install the motor) we had a night with A/C"

"Problem was not resolved. Bigger problem was tech did not call me to discuss the problem. The circuit breaker keeps tripping when heat goes on. I arranged the service call while I was away and left my number to get updates. I called desk to find out the tech came and left and found no problem. I would have liked to talk through the problem and situation. I am very disappointed. Now I still have a problem and Epperson did not provide a solution or guidance on how to proceed. Prior to this visit, the techs were always great in person."

"John checked the a/c carefully both in the attic and outside unit. He also checked the indoor thermostat to see all is working correctly. Excellent service!"

"Our experience is always wonderful with Epperson. From customer service and scheduling to the technicians. Always top notch. John Matits is professional, thorough and very personable. We are 100% confident that we are getting the best service available."

"The scheduler left a message John would be here between 2-4 the next day. We waited. At 5 I called and was told no one would have told me that. That John had two more clients and then he would come. Finally, John arrived at 8 after the Plantation was closed to workmen. Not his fault. He just did what the scheduler specified. Someone in the front office is not giving good customer service."

"Service person was very polite and friendly."

"Extremely disappointed in not being contacted prior to taking action to remove a section of roof truss brace to allow the air handler to be installed into the attic. I specifically instructed not to do that. Additionally, at the end of the install I asked the lead technician if there had been any issues with the installation and he said there were none."

"John is very knowledgeable. Professional and courteous."

"Delivered everything promised"

"Your technician Bobby has been here many times over the years and always provides excellent service and does so in a friendly way Would like to have him as our regular service man."

"Because the tect John Matits that I have used for 15 plus years is the very best and no one does my service but John."

"Prompt and courteous"

"Friendly personal service, knowledgeable, clean"

"The sales man that we made the contract with was On site, and was concerned about our problem, also The technician quickly found the problem and Took care of it right away !!!"

"You tried to sell us a new air conditioner even their old unit was still working. And you even inflated the price I believe since we were in a hurry to get the air conditioning fixed. Thank goodness we got a second and third opinion that both disagreed with your service person. Please take me off of your email and calling list."

"Tech was friendly and worked professionally"

"Does good job very polite"

"Bobby did his normal good job"

"Company installed a new AC system last June, and we have had them back to repair 8 times. We set AC to 72 and it will not cool lower than 79. We have asked them to replace the AC unit as it is faulty. So far, they have refused."

"Very pleasant and through did excellent job, only service man I want from this company"

"He was friendly, on time, and competent"

"John was very knowledgeable about our awesome system and shared information that we weren't aware of about our system. He was professional, personal and did a great job with our annual service."

"Mike restored our cooling system on a Sunday within 2 hours of being called, ordered the part and came back on Monday to fix it permanently. All at no charge because we have the service contract with you."

"John is always upbeat, reliable and trustworthy."

"Michael told us p Saturday that if the unit stopped cooling before the part came in he would come back to put more coolant in the system. Yesterday when the unit stopped cooling he refused to return our calls and the office told us they would not send anyone out to take care of the problem. We have been without air conditioning at this location for 3 days now. I asked to speak with management. When that person called me yesterday he was rude and unhelpful. I am EXTREMELY DISSATISFIED WITH YOUR COMPANY. I find your customer service to be of the worst I have ever encountered."

"Good knowledge of systems"

"Epperson were outstanding. They were very professional and wore covers on shoes when inside my house. It was extremely nice to see their respect to their customers homes."

"Prompt / Knowledgeable / Friendly"

"This system is only 13 months old. This trouble call is the SECOND trouble call I have had to place. In January the system was leaking coolant. Now it is leaking coolant AGAIN. It took 4 hours for the technician to reach the home S Saturday. Now it is hot in the house again and I have no idea how long it will be before he arrives this time. When i called Sunday morning to find out what the problem was the person answering the phone had no clue. He couldn't even tell me if the technician ever made it to the home or not. Mu issue is not with the service tech that is came for the 5/11 trouble call it is with the installers who (it appears to me) did not do a quality job in the 1st place AND with your phone staff who cant give me information when needed"

"John is the most professional and personable maintenance representative we have had anywhere."

"Bobby appears to be thorough."

"efficient, reliable"

"Arrived 2 hours after calling & resolved the issue."

"Service Tech outstanding"

"Reps were extremely polite, caring, knowledgeable and informative about what was wrong with our current unit and our replacement unit."

"John was knowledgeable, on time, and was very prompt with his work"

"Got what I expected"

"John takes care of our rental property and our home and always does such a great job"

"I almost didn't know they were there. Courteous"

"John is always very thorough and professional"

"No one ever came out."

"Responded in timely manner. Technician was very courteous, explained the problem and answered any questions I had."

"John is the best! We always request him."

"the technician was professional and explained things about servicing the unit."

"Very professional and informative"

"We so look forward to Maintenance Day with John because we know we will get an HONEST REPORT and update on how our units are doing!!! He is so VERY THOROUGH in all aspects of our checkups!! It is always such a relief when he says "All is well, see you in six months!!" We enjoy his being here and giving us such reliable service....and GOOD NEWS!!! Thanks, John....see you in November!! :-)"

"Timely, sociable, provided explanations, ..."

"John is an excellent technician and a people person."

"John showed us what neededTo be replaced, told us the price & did the job, & cleaned up."

"The tech knows our system and our home needs. He is friendly and informative."

"He did everything, found no problems, and answered my brief questions."

"John did an excellent job communicating his maintenance work"

"Efficient and friendly. On time as well."

"The service technician, John, went above and beyond explaining all of the things I can do to improve my airflow and maintain my system. He even switched my ceiling fan for the cooler month because I needed a ladder to reach it."

"John is always very professional and tells us what has has done."

"Quick and efficient service"

"Service person was prompt, courteous and efficient. Performed service call in a timely manner, and explained everything."

"Timely service, very friendly and solved our problem quickly."

"men were neat, knowledgeable and courteous"

"Great job"

"See #7."

"From the office representative to the technical staff all were professional."

"It was all fine"

"Thorough and neat job"

"John is very efficient and conscientious and he knows and does his job exceptionally well"

"Bobby quickly diagnosed the problem and replaced defective part."

"Lewis Mustian helped me reach a good decision about whether to upgrade to a a new and improved system and equipment and service plan versus repair to an old system no longer under warranty. I chose the new system and the soup to nuts service plan. Of course, its more than Id rather spend but I think its a good value and feel better about it. The system is running fine and efficiently so far. Also, I currently live on Maui. Lewis and his crew worked well with my sister who was monitoring the work for me. They also coordinated well with my painting contractor who was doing major interior upgrades."

"Your guys were on time, very efficient and didnt make a mess of my freshly painted house."

"We had issues with the thermostat. Tech was able to replace and offered us an excellent service plan."

"He was pleasant, thorough, and on time"

"John is very good and very thorough"

"Anthony & Ricky did a great job.They explained how the job would be done and made sure we were happy with the job at completion"

"John is very knowledgeable and professional."

"Efficient, thorough & friendly"

"very professional, knowledgeable, answered questions"

"90"

"Bobby was very friendly and gave a good description of why we needed some work done. Also did a nice job of cleaning up when finished."

"John was polite, pleasant and professional and fixed the problem in a timely manner."

"This was our first experience with your company and it was very positive. Both John and Eric did a thorough assessment of our system, and offered resolutions to our concerns. They were both professional and helpful."

"John is excellent technician and checks and follows up on any problem that may occur or needs attention."

"Efficient and friendly"

"Nora was friendly, & efficient. John arrived on time. He listened, diagnosed & fixed the problem. He then stayed for 10 minutes to make sure all was working ok."

"This is the second time I am replying to this --- All still good"

"All around professional"

"I continue to receive excellent service from Epperson."

"The best professional service from this Company finally!"

"Good job. On time"

"Anthony and Rick- our Tech's - were great to work with, they were quiet, personable, kept the area very clean and did a great job on reengineering our duct work."

"We have been clients for 13+ years and have always had knowledgable service people take care of our equipment."

"Knew what he was talking about"

"John is very knowledgeable and explained how everything was doing and discovered a problem we had in the attic not related to the HVAC system"

"On time---Took care of all my concerns --resetting time and day--pollen build up on outside units--"

"polite-answered all my questions-nice person"

"Your professionals are always prompt, efficient, friendly, and thorough in their examination of our systems. This time he even had all 4 filter in the right size, including the rare 10"x10" tiny filter. Well done."

"John is very professional.He answers all questions and his service is through,complete and well done."

"Mike was very efficient. the only thing he forgot was to give me a filter"

"John is always very curteous, very professional, and knows what he is doing."

"Attention to detail, competency, cleanliness, polite and friendly."

"Very courteous; very thorough; explained everything."

"Mike is very knowledgeable and thorough and is a pleasure to work with."

"becausejohnmatitisisthebestfor12yrs"

"John thoroughly reviewed our current system and indicated it was well in need of being replaced. Anna came out to our location and reviewed John's analysis and agreed with John's assessment. Anna then review in detail what our replacement options are and answered all of our questions."

"Technician appears to be quite knowledgeable and informative."

"Bobby is always thorough& polite& explains any issues very well."

"Mike was very professional, provided detail and explanation about our HVAC system, answered all questions /concerns, was very polite and courteous."

"He was on time,efficient,put boots on to protect my floor. He checked everything out, changed the filter,etc."

"I always ask for john - john is thorough and careful. but I remain very dissatisfied with lennox products..."

"John was professional and very knowledgeable about my system."

"Bobby is the best"