Epperson Service Experts Heating & Air Conditioning Reviews

"John is very efficient and knows the product well.He has serviced our unit in the past and we are pleased."

"Jon is always pleasant, friendly and does a very thorough job. We Have complete trust in him."

"Professional attitude, punctuality, thorough"

"John is always very respectful of us and our property. After a very full and long day for him on Dec.9, he still came to our house around 7 PM to resolve a problem with one of our 3 heat systems. He i.d. and fixed the problem."

"Julian was polite and informative. He let me know that Scott would be meeting him here as well so I was aware."

"Office staff and technicians are always friendly, professional and immediately responsive. Plus they provide follow up"

"Anna is extremely knowledgeable of contract provisions, equipment, service, and price options"

"Both attendees were polite and helpful"

"bobby is always very personable and he is the best! he has been the technician in our home for years."

"service, customer congeniality, etc. Everything listed below."

"he was very polite"

"1st appointment I scheduled was not entered into your calendar."

"Gordon is GREAT. He was able to solve the issue in no time and changed out the filter and was very professional and just all-around nice guy"

"Gordon did not give up until the situation was corrected. He was very helpful and always professional and dedicated to the customer."

"Bruce was very informative and helpful. Appreciate his advice for lighting device"

"Bobby is the best"

"Tech was supposed to show up between 2pm- 4pm but didnt get to my gate entrance until after 5pm. Our security doesnt allow any contract workers after 5pm"

"On time, friendly and efficient."

"informative and polite"

"Very professional and helpful. I always feel more secure after your service. Thanks ?? Dianne Hunter"

"The technicians were courteous and professional, completing everything in a timely manner."

"Extremely courteous, prompt, and thorough."

"Bobby went out of his way to do extra things I requested. Always pleasant when he's been here."

"The crew that came were personable, careful and very easy to talk with. I assume that everything is working well but have no way to judge that from the visit. While here, they solved a very important but unrelated problem with a light that required someone much taller than I and a ladder. This is the kind of service that assures customer loyalty."

"they were efficient, explained things very well."

"I like having the same technician but the last number of service calls"

"I always get great service from Service Experts tect John Matits.He has been servicing my equipment for 17-18 years. I have purchased all my equipment from them over the years."

"Fast and very friendly"

"John was prompt, professional and friendly and answered any questions and explained what services had been provided on the unit."

"It was raining and cold. Josh got the job done."

"john is always good"

"Bobby is the only one who seems to know what he is doing with this equipment. I am ery thankful that he is able to come out and solve problems."

"As usual the inspection was very thorough and I have high confidence that my two heat pumps and two air handlers are ready for the heating season. I rated this a 9 rather than a 10 because once again the filters brought to my site were not 100% correct. I have one 14x24 and two 14x20 filters plus a 10x10. You brought two 14x24's and one 14x20 and had to use one of my "reserve box" of very inexpensive filters. Nobody seems to stock 10x10's; I have been using cheap 10x10's left by the previous owner 8 years ago, but I only have one more left now. Ideas? I did rate you a 9 because this is a minor issue."

"On time, friendly, efficient, did not try to upsell"

"The service was performed efficiently. Inside air handler first, then outside unit."

"Very polite and professional technician"

"We like Bobby"

"John Matits, my service technician."

"Very cordial rep. and service technicians. Prompt and efficient installation."

"Outstanding"

"as usual it was a fine performance"

"John is extremely competent, punctual, and has a great personality with customers. We had no problems with the equipment."

"As always John provided excellent professional service and always answers any questions that I may have in an easy to understand way."

"John is professional, responsive and pro-active."

"Felt comfortable. Llistened to my concerns"

"The gentleman that serviced my HVAC was very knowledgeable."

"Friendly and knowledgeable"

"The technician showed up on time, was very knowledgeable and did a thorough job."

"Wall thermostat has a issue. I figured it was an easy replacement part item as it is just a non-programmable Carrier part that easily comes on and off the wall. Instead the technician priced out a $250 switch to a Honeywell unit that was totally unnecessary. Cannot trust your service going forward."

"Expert Service"

"John was very professional and thorough in identifying needed repairs and in serving the HVAC system"

"Didnt receive any feedback on service call"

"We can always count on John to do a through and clean job. He was running late and apologized. We have great confidence in his abilities and always ask for him to do our semi annual checkup"

"Went above and beyond to check out some ductwork under villa."

"Very thorough job"

"John Matits has been doing my service work for over 17 years. He is the best."

"John always explains what he has done, John is the BEST!"

"He did a very professional job."

"The Heating and A/C service was done thoroughly. Helpful tips were also given and set up on the new type of thermostat. This technician is always very pleasant and an excellent and informative worker."

"John is the best!!"

"John is wonderful, your scheduling department is not."

"We can always count on John to do a great job. Unfortunately I can't say the same thing for dispatch. I had 2 properties scheduled between 8-10 and 10-noon and John didn't show for the first appointment til 10:45 because he was double booked and sent somewhere else first and not told about my appointments. I never had a call from dispatch saying he was coming or that he was going to be late. This continues to happen and it's extremely unfair to your customers. I not only have to rearrange my work schedule for these appointment, I have to schedule with my tenants at the rental property. I have used Epperson for probably 12 years and have recommend you to many of my neighbors but my not in the future. I don't want friends I refer to you to have these same issues."

"On time, check the system, told me all was good.."

"Bobby always does a good job"

"He was thorough and efficient."

"John is always on time, pleasant, personable and passionate about his job."

"Very prompt, knowledgeable and professional technician"

"Gordon always does an excellent job. Repair was completed quickly and he explained what had caused the outage."

"Real nice job."

"He checked everything. The drip pipes outside."

"John was here right on time and found the problem quickly. Very efficient and professional."

"Half hour late after giving me a 10-12 arrival. No call to notify me either.Unprofessional. Not a fan of the high pressure sales every time I have maintenance. Two people arriving is not what I need for maintenance."

"we trust John....he always does a superior job!"

"I couldn't have asked for a Technician any better than Steve. Very efficient and nice."

"After explaining to Bobby what my problem was, he assessed the equipment and found the problem (malfunctioning fan motor) in a reasonable amount of time. He checked to see if the part was available. The motor was not in stock but was ordered before he left for his next job. He returned 2 days later and promptly replaced the defect motor."

"Always satisfied with the service & professionalism when we have our check-ups We always recommend Epperson for service"

"John, is always doing the job very well."

"Gordon is very dependable and thorough in his twice yearly review. He uncovered an issue with our gaspac unit being out of level and causing condensate to build up and bypass the overflow and unltimately end up under our house. Annthony and Ricci followed and raised to one end so that the unit is almost level , cleaned out the accumulation and replaced the overflow."

"John is the best. He knows our home inside and out, literally, so I always ask for his credible assistance."

"He was very professonal, and a hard worker. He was able to answer my questions."

"Master Bedroom system was not reset to "Schedule On""

"technician seemed to know what my system needed and performed the service in short order"

"I would have given a 10 but there was a filter NOT installed in the upper bedroom. I've been serviced by you for 2+ years and was disappointed that the vent was left wide open without a filter. Bobby and Adrian were great though."

"Understands my issue and hope adjustments will work"

"john knew what he was doing"

"Bobby is always very prompt & thorough."

"John is always very professional, very friendly, and very concerned about any issues we may be having with our systems. He is always very respectful of us and our property."

"We can always count on John to do a great job"

"Would have been a 10 but they had to come back three times to fully analyze and fix the problem"

"John arrived in a timely manner, quickly diagnosed and repaired the problem all in a pleasant and professional manner. Well done, John!"

"Always great service!"

"Gordon does a great job serviceing my hvac"

"efficient and friendly service"

"I am thrilled with our new unit and thermostat! We have been saving about $100 a month on our electric bill for 2years! Epperson stands by their products and we are extremely satisfied."

"Knowledgable sales rep, but pricing too high compared to competition"

"Technician was professional, friendly and prompt"

"As expected"

"Tech was here for a couple of hours--I'm assuming he did what he was supposed to--compared to previous tech's he was SO slow--is he new or just slow ? Why has that green light in unit so expensive??Has gone up so much since my first one--I have all my work orders since 2002."

"Three hours late, no call before coming for me to be able to put dogs up. somehow got water all over the upstairs floor, damaging laminate floors."

"Extremely courteous, and knowledgeable"

"Robert comes does his job doesn't waste time on the phone speaks to us and explains everything he does."

"Very professional and experienced."

"It was perfect, as usual."

"Gordon is prompt and knows what he's doing."

"Always happy with the service Epperson provides."

"He was very professional and pleasant"

"Friendly professional service. Equipment works after tech leaves. Have always had issues with other companies after the tech leaves"

"Very polite and fast once they arrived."

"Difficult to do since we didn't follow him as he worked."

"Appointment was for 10-12. Reminder you sent me the day before said 8-10. I sent back correction. I had MD appt and got home as technician was finishing at 9:50. He said he got there at 9."

"Very personable, thorough and seemly well informed. He was inordinately slow doing paper work in my home while we had to go on to other activities. Was he sure of himself or uncertain? What he seemed to be doing needs to be brought up into the digital age."

"John answered all questions and concerns."

"They came on time, asked me how the unit was performing, checked both the coil and compressor, changed the filters and didn't make a mess."

"Gordon was prompt. He quickly and effectively remedied our problem. He has a personal understanding and knowledge of our heating/AC system."

"The technician was on time and completed work quickly and efficiently."

"very professional, very polite, knowledgeable"

"I had to call the office to remind them my service was month overdue."

"I scheduled first appointment of the day arrival between 8:00-10:00. I needed to go out in afternoon so with first appt should be done latest noon. technician arrived at house 11:00 and not completed until 1:00. if client books first appt of the day please dispatch accordingly"

"The technician reviewed the previous service call which was performed on an emergency basis, explained all the services he performed and reminded me of the next scheduled maintenance."

"Professional and informative about conditions and recommendations."

"Unable to resolve and did not have the information / knowledge to determine the issue which appears to be related to the electronics in the zone / control boards and/or understanding how to program them correctly through the thermostat. Had discussed the problem with scheduling person in advance to ensure that the service tech would be able to resolve."

"excellent service"

"Servicemen were very helpful and professional."

"they took time to address a concern that I had, discussed multiple options without pushy pressure."

"Very trustworthy and knowledgeable, prompt and respectful"

"100"

"John is an extraordinary communicator and technical expert regarding our Lennox HVAC system. We look forward each time to his periodic system review for the foregoing reason as well as his ability to convey a positive, helpful and uplifting personal spirit for all interactions with us and the system during his visit."

"Josh worked steadily removing twigs from the conditioners outside....renewing some kind of piping that looked ripped. He was congenial and efficient and spent a lot of time working outside and in the attic."

"Bobby is polite, respectful of my property and knows the systems and what he is doing."

"Bobby is always friendly and efficient"

"Josh showed us where our system was not adequately installed by Epperson."

"John has always provided us with exceptional service...never have any problems."

"Excellent and professional service."

"Justin and Anna were absolutely terrific. They were extremely professional, knowledgeable and customer focused."

"Courteous knowledgeable Service"

"Did annual service, and all seemed well. He was to have someone come back to install new insulation on cold refrigeant line between condenser and house, and no one ever came."

"John investigated why our thermostat didnt work. He found the blocked drain that caused the shutoff, without having to replace the thermostat. He is very knowledgeable."

"As always, professional, thorough and friendly"

"Eddie is courteous and very technically competent at his work. He was thorough and dedicated to correcting the many problems we had with our HVAC system."

"The tech John is excellent"

"John is very knowledgeable about my system always prompt and has always come knowing what my system needs and is friendly."

"He answered all my questions and looked into the problems that I described."

"This was an emergency call that received a prompt and efficient response."

"Great Follow through and use of warranty. Eddie is a true professional and very knowledgeable. Great attention to detail."

"John has been here numerous times before and knows the territory and systems."

"Everything went smoothly and well with a bunch of company in the house fromout of town."

"I was able to get somebody out quickly to look at a problem. Although the part was not in stock and needed to be ordered, it was still quick turnaround to get here."

"Pleasant staff - John, Bruce and one other - helpful and professional"

"Extremely knowledgeable, articulate, and diagnosed the problem immediately"

"Good job. Timely & efficient"

"John is always friendly, courteous and professional. John has been takng care of us for years. Alwasy pleased."

"Professional, efficient service by friendly and knowledgeable personnel."

"John diagnosed the problem very quickly."

"As much as John is concerned, we are most happy with his attitude, expertise and demeanor! He never disappoints and it is easy and comfortable to deal with him! Whenever we need our service we are specifically requesting John to come if possible!"

"Eddie resolved issue quickly & was he was very polite"

"Professional, very competent and thorough."

"He was very pleasant and did a through service."

"Bobby always provides excellent attentive service"

"Quick response, excellent technician, great attitude."

"John always treats us and our property with great respect, which is very important to us."

"He was on time and solved the issue."

"John is great"

"John was very good at explaining the issue and correcting it"

"Good service - outragious filter price - not service man's fault"

"Eric was very thorough."

"Responsive and competent. Bobby was great!"

"John was Professional, Knowledgeable, & Friendly. Thank you for a quick response time & explanation of the situation with my unit."

"Technician was knowledgeable and took time to explain the situation."

"Highly professorial and knowledgeable service rep. He found the problem within several short min of troubleshooting, Very personable guy that showed me exactly what was wrong with my system."

"Prompt, knowledgeable, walked me through the steps he was taking and why. Friendly and respectful of our home."

"Very thorough"

"John always takes his time to explain the situation or problem and the solution. this position is not work for John it is his Passion."

"John explains the reason for no AC yesterday Shows us how to clear /clean blocked pipes. He enjoys his work. It is never work for John It is his Passion to keep homes comfortable and safe for customers"

"Came near time he estimated it would be. Very knowledgeable and professional. Gave helpful advice for maintenance."

"The Technician arrived on time and was very polite"

"Bobby has been here before... always does a good job."

"Good tech. Very neat. Worked quickly, answered all the questions we had."

"Quick response in very busy, hot time of year."

"quick turaround"

"System was working well prior to the service call but since then, I keep getting an alert notice (both e mail and on my thermostat) that the Lennox Wi/Fi-internet system "My Comfort" is not receiving a signal from my heat pump. Was something removed or turned off.?"

"Professional, knowledgeable, friendly, and thorough."

"Semi annual system check found issues in one of the attic air handlers where the plenum has detached from the coil case, which was replaced by Epperson 13 months ago. Tech tells me it will be two weeks before another repair tech can get over here to repair it, unsat!!!! Since it is Eppersons work and maybe a 30-60 minute repair. The whole coil install last year was a **** show from the word go as well, wrong size coil installed in one of the two systems. And to boot after this most recent service was complete, of which I was told the outside condenser coils had been cleaned (included in the service contract), no they were not. I spent an hour later that evening doing it the right way and have pictures to show the amount of gunk that I removed from the unit, again unsat!!!!! Epperson ****s!"

"Julian very pleasant & friendly. Very thorough in his work."

"Bobby is an excellent technician, very professional and helpful."

"Julian was knowledgeable, friendly, and willing to answer any questions. He respected our home (thanks for putting covers over your shoes) and we hope to see him again at the next inspection."

"Eddie was professional and a good communicator."

"Very knowledgeable of my problems listen to my problems told me what I could do."

"on time service, efficient through service rep ."

"John did an outstanding job of identifying the AC issue and resolving same quickly and efficiently."

"John always does a thorough job"

"I believe it was overpriced. Did not have time to get a competitive price"

"John was outstanding tech!"

"John was courteous, professional, and respectful of our home."

"Julian was professional, timely and friendly."

"John is always very thorough when he comes to check our air conditioner and furnace."

"John arrived on time. He explained, in detail, the services he provided today, and gave us some helpful suggestions in maintaining our system. He was both professional and efficient."

"Timely accurate call."

"John is been doing my service work for 16 years. He is the best."

"The techs know what they are doing!"

"because the engineer came earlier than expected and fixed the problem"

"Courteous. Efficient."

"I was satisfied with the techs but was supposed to get a follow up and we called and left a vm and got no response"

"Had an emergency when I was out of town. John Matits who has been doing my service work for 16 years came out and fixed the problem the same day I called. John is the best."

"Professional service, able to keep AC running cold."

"A problem developed between 11PM Saturday evening and Sunday morning. I reported it about 7:15 AM and indicated I had a commitment but would be available after Noon. I arrived home about 11:50 AM and the technician was waiting for me and had the problem corrected (a stuck safety switch) in about 20 minutes,"

"We love John! He is the only one we trust. Very knowledgeable and always helpful!!! He has to be good to put up with us haha."

"Excellent"

"Prompt, courteous, professional service. John is the very best. His young assistant was very attentive and personable. I am a very pleased customer!!!"

"John attention to detail was outstanding! He explained every aspect of service provided."

"Late on arrival"

"Prompt service"

"Technician seemed diligent and knowledgeable"

"Technician was nice, helpful, called and explained service performed"

"Awful, took weeks for someone to try to diagnose our problem. Then they never figured it out, after 6 weeks and 10 visits their final solution was to.... change the filters. Didnt fix anything at all. Finally i called their former employee, John Morris, who diagnosed and fixed our problem on his first try. I will never use Epperson again and I will tell everyone that will listen. Absolutely ridiculous and embarrassingly bad service"

"Both men were a delight to deal with. They did their jobs with competence and willingness - Gordon teaching and Julian doing the work with a great attitude, respect and a great personality"

"On time courteous service."

"Response time was excellent"

"You all came to sale me a new unit and not to service the one I got. You guys told my wife that we had a leak but there is no leak per a second company I had check it."

"Explained what had happened to cause the error and what he was doing to fix it. Fixed the problem quickly. Thorough and polite."

"Pleasant, fast and professional"

"On t ime, good explanation"

"John is always thorough when he comes to service my ac unit."

"I was "very satisfied.""

"John is thorough and professional."

"Over priced for how you made the repair."

"Very professional, good job of explaining the situation."

"John is a technician that my husband & I have known for years. John is reliable, honest and I would trust him with my check book. He is the ONLY person that I trust and know that whatever he says .. it is so ! What an asset he is to Service Experts throughout the years !!!!"

"Bobby was very good."

"Rental property I was not there when technician was"

"Our service man John is the best."

"Bobby is great and helpful. The person on the phone at the call center was not very competent."

"Arrived late. App 12-2, arrived @ 2:35. Looked sloppy not professional. Did not have a new filter, to replace old filter."

"He added freezon to our two year old unit which has improved our temperature, however concerned WHY it was needed already"

"Took the time to answer any questions that I had.Both men were very personable."

"John and his helper were friendly, fast, efficient and on time!"

"Polite & efficient"

"John did his job as always to our full satisfaction! We always ask for John because of his work ethic, expertise and helpfulness!"

"John is always good at explaining what is needed and why"

"We have called twice, with a contract, and a gentleman has shown up, looked at where our problem occurred and then left without fixing it or talking to anyway"

"Time from diagnosis to implemented fix far too long. Leaking coil non functioning diagnosed Sunday and new coil not installed until Friday. This is the deep south in the summer and AC is necessity. Not enough sense of urgency with respect to time when AC is out. Please stock these kinds of parts locally so fix can be implemented within 1-2 business days max not 5!!!!"

"John and Julian did a great job on my semi-annual service. John has been doing my service work for over 16 years. He is the best."

"Bruce said he would call the following day with a price for a zone board and its been a week and NO PHONE CALL!!! I was also told that I needed a total of $4500 worth of work for zone boards and motors when only one zone board was needed. I questioned this because of the high cost I was told I only need the one zone board. I dont like having the salesman come on a service call. This makes me not trust Epperson as they try and sell a system and over price what is really needed to just fix the problem. I just want honest service and Epperson so far doesnt do service calls. They should call them what they are; sales calls. Very unhappy customer. I called the office after a week and am waiting for Bruce to call back. This is poor business practice of not calling with a needed price to fix my AC unit. I guess my business is not that important and I have a contract which makes it worse!!"

"John answered all of questions and is very good at what he does"

"John is the best. Tell you everthing that is happening, very clean and courteous."

"One reason called was no AC in master bed room. They defrosted the coils and the air was colder in main house. But when went to bed room there was still no air blowing."

"Bobby is very thorough with excellent communication and recommendations."

"Technician went above and beyond helping us determine the exact nature of the water leak. Spent time, took pictures, explained the issue. VERY helpful."

"Bobby did the correct service even though it took more of his time."

"John is always professional and helpful. He reassures me that my system is functioning well. He is also polite and friendly. I always request him."

"Anna provided me all the information I was looking for. She explained how the variable stage system works, the benefits and the energy savings vs. my previous system. The installers were thorough including putting carpets and drop clothes down so as to not damage my carpet. Extremely impressed overall. My sales representative Anna, explained how to use the my new thermostats and explained the multi zone system. Already referred a neighbor who also just had a new Lennox system istalled in her home. I plan to spread the good word and awesome experience I had with Epperson Service Experts."

"John solved our problem immediately. The previous tech just taped the filter and did not change it. John noticed that the noise was coming from a dirty filter."

"John is AWESOME."

"Arrived in time frame and used booties"

"John, as usual, was very pleasant, courteous and answered any questions that I had."

"They were efficient, solved the problem quickly, and explained what happened to the air condition."

"Very helpful, professional and proficient. He answered all questions. The only issue was it was late in the day and he seemed like he was in a hurry."

"Service provided by John ALWAYS top notch"

"we had emergency service late Saturday, May 25th, Mike the technician was able to get the AC running at about 25% of capacity but sufficient to lower temp in house from 79 to 74, kudos to Mike for a very long day"

"The workers were wonderful"

"We were 4 days (weekend) without A/C due to a motor failure and thanks to Brian in parts and our tech, Bobby (who make a house call at 7 PM to install the motor) we had a night with A/C"

"Problem was not resolved. Bigger problem was tech did not call me to discuss the problem. The circuit breaker keeps tripping when heat goes on. I arranged the service call while I was away and left my number to get updates. I called desk to find out the tech came and left and found no problem. I would have liked to talk through the problem and situation. I am very disappointed. Now I still have a problem and Epperson did not provide a solution or guidance on how to proceed. Prior to this visit, the techs were always great in person."

"John checked the a/c carefully both in the attic and outside unit. He also checked the indoor thermostat to see all is working correctly. Excellent service!"

"Our experience is always wonderful with Epperson. From customer service and scheduling to the technicians. Always top notch. John Matits is professional, thorough and very personable. We are 100% confident that we are getting the best service available."

"The scheduler left a message John would be here between 2-4 the next day. We waited. At 5 I called and was told no one would have told me that. That John had two more clients and then he would come. Finally, John arrived at 8 after the Plantation was closed to workmen. Not his fault. He just did what the scheduler specified. Someone in the front office is not giving good customer service."

"Service person was very polite and friendly."

"Extremely disappointed in not being contacted prior to taking action to remove a section of roof truss brace to allow the air handler to be installed into the attic. I specifically instructed not to do that. Additionally, at the end of the install I asked the lead technician if there had been any issues with the installation and he said there were none."

"John is very knowledgeable. Professional and courteous."

"Delivered everything promised"

"Your technician Bobby has been here many times over the years and always provides excellent service and does so in a friendly way Would like to have him as our regular service man."

"Because the tect John Matits that I have used for 15 plus years is the very best and no one does my service but John."

"Prompt and courteous"

"Friendly personal service, knowledgeable, clean"

"The sales man that we made the contract with was On site, and was concerned about our problem, also The technician quickly found the problem and Took care of it right away !!!"